Histórico de interrupções do Vindicia

1. 28 Eost 2026 da 15:44 UTCinvestigating

   Portal 2.0 O Painel de Análises está atualmente indisponível. Nossos engenheiros estão trabalhando no problema e irão mantê-lo atualizado sobre quaisquer desenvolvimentos. Se você tiver alguma dúvida, envie um ticket para https://clientsupport.vindicia.com ou contate [email protected].

2. 28 Eost 2026 da 15:46 UTCinvestigating

   Continuamos a investigar esta questão.

3. 28 Eost 2026 da 16:56 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 24 Gouere 2026 da 12:31 UTCinvestigating

   A Amazon AWS está experimentando degradação em serviço e interrupções parciais. Isso pode atribuir a alguns erros ou degradação em serviço na plataforma Vindicia em ambientes de Staging e Produção. Continuaremos a acompanhar de perto o sistema para quaisquer questões.

2. 24 Gouere 2026 da 13:09 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 7 Ebrel 2026 da 07:01 UTCinvestigating

   SLM Staging Portal 1.0 and Portal 2.0 are currently experiencing login issues. Users attempting to access the staging portals may encounter difficulties. Our team is investigating this issue with high priority and will share updates as more information becomes available. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 7 Ebrel 2026 da 09:03 UTCresolved

   The issue has been resolved now.

1. 15 Genver 2026 da 00:11 UTCinvestigating

   Vindicia is experiencing "Database Degradation" in the production environment. We are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected]

2. 15 Genver 2026 da 01:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 Genver 2026 da 05:33 UTCresolved

   The database degradation issue has now been resolved, and all our services are back online with no further degradation observed.

1. 13 Kerzu 2025 da 10:04 UTCinvestigating

   Due to a technical issue, Production Reports 2.0 are currently stuck in a Queued status. Vindicia engineers are actively working to resolve the problem and will keep you informed of any updates. Users can generate reports from Portal 1.0. If you have any questions please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 13 Kerzu 2025 da 10:44 UTCresolved

   The issue that was causing reports to queue has been successfully resolved, and the incident has now been closed.

1. 16 Gwengolo 2025 da 19:03 UTCidentified

   Retain Analytics Dashboard is currently unavailable. All other features are working as expected. Our engineers are currently investigating the issue with high priority and will update as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 16 Gwengolo 2025 da 23:51 UTCmonitoring

   A fix has been implemented and we will monitor for any issues.

3. 17 Gwengolo 2025 da 05:08 UTCresolved

   This incident has been resolved.

1. 10 Gwengolo 2025 da 19:45 UTCidentified

   Vindicia users accessing the Production portal are encountering issues. The issue includes the inability to search/modify transactions and downloading transaction-related reports. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 10 Gwengolo 2025 da 20:51 UTCresolved

   We are pleased to inform you that this incident has been resolved and portal is now fully operational.

1. 8 Eost 2025 da 10:36 UTCinvestigating

   We are currently experiencing a disruption in the delivery of One-Time Passwords (OTP) to users' email addresses, impacting login on both the Production and Staging environments of the Vindicia Portal 2. As a workaround, users can still log in using Authenticator apps. We are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 8 Eost 2025 da 11:21 UTCresolved

   This incident has been resolved.

1. 2 Mezheven 2025 da 16:00 UTCinvestigating

   Portal 2.0 Retain Analytics Dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 2 Mezheven 2025 da 20:18 UTCinvestigating

   We are continuing to investigate this issue and are working diligently to identify the root cause.

3. 2 Mezheven 2025 da 21:02 UTCidentified

   The issue has been identified, and a fix is being implemented.

4. 2 Mezheven 2025 da 22:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 3 Mezheven 2025 da 03:56 UTCinvestigating

   The issue still persists, and we are continuing our investigation. Our team is working diligently to determine the root cause.

6. 4 Mezheven 2025 da 06:46 UTCresolved

   The issue has been resolved, and monitoring is complete. The Portal 2.0 dashboard is now operational.

1. 18 Meurzh 2025 da 22:23 UTCinvestigating

   We are experiencing longer than usual processing of batch files today. Please note that clients pulling data may notice that not all expected transactions are completed. No data has been lost and we will provide further updates as the system catches up on batch processing. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 18 Meurzh 2025 da 22:43 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 Meurzh 2025 da 18:33 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 19 Meurzh 2025 da 19:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 19 Meurzh 2025 da 23:53 UTCresolved

   We are pleased to share that batch processing delays have now been resolved. The batch billing processing is now running as expected and transactions are being processed at the expected throughput. Thank you for your patience and continued trust in us.

1. 2 Meurzh 2025 da 20:04 UTCidentified

   We are experiencing longer than usual processing of batch files today. Please note that clients pulling data may notice that not all expected transactions are completed. No data has been lost and we will provide further updates as the system catches up on batch processing. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 3 Meurzh 2025 da 00:20 UTCresolved

   We are pleased to share that batch processing delays have now been resolved. The batch billing processing is now running as expected and transactions are being processed at the expected throughput. Thank you for your patience and continued trust in us.

1. 12 Kerzu 2024 da 19:54 UTCinvestigating

   Production - Retain Portal search is experiencing intermittent performance issues when searching for transactions. File Upload and Analytics are not affected by this change. All merchants are impacted. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 12 Kerzu 2024 da 21:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 Kerzu 2024 da 13:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 13 Kerzu 2024 da 15:24 UTCinvestigating

   We have identified some issue during our monitoring phase. Our engineers are investigating it with high priority and will update this post as soon as more information becomes available.

5. 13 Kerzu 2024 da 21:01 UTCidentified

   The issue has been identified and a fix is being implemented.

6. 16 Kerzu 2024 da 15:37 UTCresolved

   This incident has been resolved.

1. 9 Kerzu 2024 da 11:02 UTCinvestigating

   The Portal 2.0 is currently unavailable for the production environment. Vindicia is currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected]

2. 9 Kerzu 2024 da 15:38 UTCinvestigating

   We are continuing to investigate this issue.

3. 9 Kerzu 2024 da 15:40 UTCresolved

   The issue has been resolved now, and Portal is also available.

1. 19 Du 2024 da 12:54 UTCinvestigating

   The Portal 2.0 dashboard is currently unavailable. Vindicia engineers are working on the problem and will provide updates on any developments. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or contact [email protected].

2. 19 Du 2024 da 13:00 UTCmonitoring

   The issue has been resolved, and the Portal 2.0 dashboard is now available. We are currently monitoring the results.

3. 19 Du 2024 da 13:36 UTCresolved

   We have completed the monitoring, and the Portal 2.0 dashboard is now operational.

1. 21 Here 2024 da 09:31 UTCinvestigating

   Portal 2.0 dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 21 Here 2024 da 09:39 UTCinvestigating

   We are continuing to investigate this issue.

3. 21 Here 2024 da 10:17 UTCresolved

   This incident has been resolved.

1. 18 Here 2024 da 12:43 UTCinvestigating

   Portal 2.0 dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you need to run reports, please continue to use Reports 1.0 as a workaround. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 18 Here 2024 da 16:56 UTCresolved

   This incident has been resolved.

1. 12 Gwengolo 2024 da 19:23 UTCinvestigating

   Subscribe Portal 2.0 (https://portal.vindicia.com/) is currently in maintenance mode. Our engineers are actively working to resolve the issue. We will notify you once the maintenance is complete. Thank you for your patience. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

2. 12 Gwengolo 2024 da 19:54 UTCmonitoring

   Portal 2.0 has been restored. The retain portal and dashboards are functioning properly. The Subscribe dashboards may have stale or missing data. The team is working on addressing the Subscribe dashboards and will update as needed. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

3. 13 Gwengolo 2024 da 10:15 UTCidentified

   We have identified the fix for the ongoing issue and are implementing a permanent solution. As part of the resolution process, the portal 2.0 will be unavailable from September 13, 2024, 10:30 AM UTC to September 13, 2024, 11:30 AM UTC. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

4. 13 Gwengolo 2024 da 11:04 UTCresolved

   The issue has been now resolved and Portal 2.0 is now available. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

1. 22 Eost 2024 da 09:09 UTCinvestigating

   Report 2.0 is currently unavailable since Wednesday, August 21st, 2024 at 11:36 AM UTC. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you need to run reports, please continue to use Reports 1.0 as a workaround. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 22 Eost 2024 da 23:00 UTCresolved

   This incident has been resolved.

1. 7 Eost 2024 da 14:55 UTCinvestigating

   Report 2.0 is currently unavailable since Wednesday, August 07th, 2024 at 13:30 UTC. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you need to run reports, please continue to use Reports 1.0 as a workaround. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 7 Eost 2024 da 17:52 UTCresolved

   This incident has been resolved.

1. 8 Mae 2024 da 20:18 UTCinvestigating

   Certain Production Portal users may receive 403-Forbidden error when accessing Retain/Subscribe Dashboards. All other Retain/Subscribe reports are working properly. Our engineers are currently investigating the issue with high priority and will update this post as we gather more information. if you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

2. 8 Mae 2024 da 21:12 UTCresolved

   This incident has been resolved.