Histórico de interrupções do Vonage Business

1. 23 Here 2026 da 20:19 UTCinvestigating

   Estamos cientes de questões que podem estar impactando a conclusão de chamadas de entrada em áreas específicas em todo o Canadá devido a uma falha de terceiros. Forneceremos atualizações adicionais dentro de 4 horas. Obrigado pela vossa paciência e compreensão. Se tiver alguma dúvida, contacte https://www.vonage.com/support Áreas afetadas: Terra Nova - St. John. Ilha do Príncipe Edward - Charlottetown. Nova Escócia - Nova Glasgow - Yarmouth. Nova Brunswick - Fredericton. - São João - Bathurst - Edmundston. - Miramichi. - Moncton

2. 23 Here 2026 da 22:11 UTCmonitoring

   Obrigado por sua paciência após a nossa saída transportadora de terceiros hoje, que pode ter impactado suas chamadas de entrada para selecionar regiões no Canadá. Nossa terceira parte identificou a questão e aplicou mitigação inicial, e continua a relatar sinais precoces de recuperação entre os serviços afetados. Continuamos empenhados com eles enquanto a recuperação continua. Caso tenha dúvidas, contacte https://www.vonage.com/support/

3. 24 Here 2026 da 17:31 UTCresolved

   Os serviços de Vonage foram totalmente restaurados após a falha de serviço de ontem relatada por nosso terceiro, que começou em 2023-10-24 04:33 UTC. A resolução completa do incidente foi confirmada pelo terceiro efetivo 2023-10-23 21:59 UTC. Obrigado pela sua paciência e compreensão como trabalhamos com o nosso terceiro para restaurar serviços o mais rápido possível. Caso tenha dúvidas, contacte https://www.vonage.com/support/

Traduzido automaticamente da atualização oficial do incidente.

1. 5 Here 2026 da 20:07 UTCinvestigating

   Estamos cientes de um problema que pode estar impactando as notificações do aplicativo móvel Vonage. Estamos a trabalhar para resolver esta questão o mais rapidamente possível. Forneceremos atualizações adicionais na próxima hora. Obrigado pela vossa paciência e compreensão. Caso tenha dúvidas, contacte https://www.vonage.com/support/

2. 5 Here 2026 da 20:57 UTCidentified

   Identificamos o problema que pode estar impactando notificações Vonage Mobile App e vendo sinais iniciais de recuperação. Continuaremos a fornecer novas atualizações aqui dentro de 2 horas e até que o serviço completo seja restaurado. Obrigado pela vossa paciência e compreensão. Caso tenha dúvidas, contacte https://www.vonage.com/support/

3. 5 Here 2026 da 23:40 UTCmonitoring

   Os serviços de Vonage continuam a mostrar sinais de recuperação após a interrupção de hoje com as notificações da Vonage Mobile App. Continuaremos a fornecer atualizações adicionais até as 8h da manhã e até que o serviço completo seja restaurado. Obrigado por sua paciência e compreensão como trabalhamos para restaurar serviços o mais rápido possível. Caso tenha dúvidas, contacte https://www.vonage.com/support/

4. 6 Here 2026 da 13:55 UTCresolved

   Os serviços de Vonage foram totalmente restaurados após a interrupção do serviço com notificações do Vonage Mobile App. Obrigado por sua paciência e compreensão como trabalhamos para restaurar serviços o mais rápido possível. Caso tenha dúvidas, contacte https://www.vonage.com/support/

Traduzido automaticamente da atualização oficial do incidente.

1. 3 Gwengolo 2026 da 18:32 UTCinvestigating

   Estamos cientes de problemas que podem estar impactando as modificações do recurso de conta. Estamos a trabalhar para resolver esta questão o mais rapidamente possível. Forneceremos atualizações adicionais na próxima hora. Obrigado pela vossa paciência e compreensão. Caso tenha dúvidas, contacte https://www.vonage.com/support/

2. 3 Gwengolo 2026 da 18:40 UTCinvestigating

   Continuamos a investigar esta questão.

3. 3 Gwengolo 2026 da 18:45 UTCidentified

   Identificamos o problema que pode estar impactando as modificações de características da conta e mitigação inicial aplicada. Continuaremos a fornecer atualizações adicionais dentro da próxima hora e até que o serviço completo seja restaurado. Obrigado pela vossa paciência e compreensão. Caso tenha dúvidas, contacte https://www.vonage.com/support/

4. 3 Gwengolo 2026 da 18:59 UTCmonitoring

   Os serviços de Vonage continuam a mostrar sinais de recuperação após as modificações da conta de impacto de interrupção de hoje. Continuaremos a fornecer novas atualizações aqui na próxima hora e até que o serviço completo seja restaurado. Obrigado por sua paciência e compreensão como trabalhamos para restaurar serviços o mais rápido possível. Caso tenha dúvidas, contacte https://www.vonage.com/support/

5. 3 Gwengolo 2026 da 19:46 UTCresolved

   Os serviços de Vonage foram totalmente restaurados após a interrupção do serviço de hoje. Resolução completa foi confirmada em vigor 2026-09-03 18:45 UTC. Obrigado por sua paciência e compreensão como trabalhamos para restaurar serviços o mais rápido possível. Caso tenha dúvidas, contacte https://www.vonage.com/support/

Traduzido automaticamente da atualização oficial do incidente.

1. 8 Gouere 2026 da 18:58 UTCinvestigating

   Estamos cientes de problemas que podem estar impactando suas transcrições do Voicemail. Estamos a trabalhar para resolver esta questão o mais rapidamente possível. Forneceremos atualizações adicionais nas próximas duas horas. Obrigado pela vossa paciência e compreensão. Caso tenha dúvidas, contacte https://www.vonage.com/support/

2. 8 Gouere 2026 da 19:58 UTCinvestigating

   Estamos trabalhando para resolver o problema que pode estar impactando suas transcrições do Voicemail. Vamos continuar a fornecer mais actualizações aqui. Obrigado pela vossa paciência e compreensão. Caso tenha dúvidas, contacte https://www.vonage.com/support/

3. 9 Gouere 2026 da 13:34 UTCmonitoring

   Nós identificamos o problema impactando seus serviços de transcrição do Voicemail e estamos vendo sinais iniciais de recuperação. Obrigado pela vossa paciência e compreensão. Se tiver alguma dúvida ou o problema persistir, contacte https://www.vonage.com/support/

4. 9 Gouere 2026 da 22:08 UTCresolved

   Os serviços de Vonage foram totalmente restaurados após o problema impactando a transcrição do Voicemail. Agradecemos sua paciência e compreensão enquanto trabalhamos para resolver isso o mais rápido possível. Caso tenha mais dúvidas ou preocupações, por favor, não hesite em contatar nossa equipe de suporte em vonage.com/suporte.

Traduzido automaticamente da atualização oficial do incidente.

1. 5 Gouere 2026 da 15:49 UTCinvestigating

   We are aware of issues that may be impacting your ability to access the API Manager website at https://apimanager.uc.vonage.com. We are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

2. 5 Gouere 2026 da 16:25 UTCidentified

   We are working to resolve the issue that may be impacting your ability to access the API Manager website at https://apimanager.uc.vonage.com. We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support https://www.vonage.com/support/

3. 5 Gouere 2026 da 16:52 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in the ability to access the API Manager website at https://apimanager.uc.vonage.com. Please retest and if you have any questions, please contact Vonage Support.

4. 5 Gouere 2026 da 17:59 UTCresolved

   Vonage services have been fully restored following today’s service interruption of the API Manager website at https://apimanager.uc.vonage.com. Full resolution has been confirmed. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions please contact Vonage Support.

1. 30 Mezheven 2026 da 12:18 UTCresolved

   Last week, a service update was applied that inadvertently caused inbound failures for Short Codes, One Time Passwords (OTP) and Multi-Factor Authentication (MFA). The update has since been rolled back, and service has been fully restored. We will follow up with more information on future service changes, so that any impact is communicated in advance. We apologize for any inconvenience this may have caused. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/]

1. 3 Mezheven 2026 da 18:39 UTCidentified

   We are aware of issues that may be impacting order and payment processing for VBC. We are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 3 Mezheven 2026 da 20:21 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption impacting order and payment processing for VBC. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]

3. 4 Mezheven 2026 da 13:04 UTCresolved

   Vonage services have been fully restored following yesterday’s service outage regarding order and payment processing for VBC. Full resolution has been confirmed effective. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 3 Mezheven 2026 da 16:09 UTCinvestigating

   Some Vonage Business customers may be experiencing intermittent issues receiving calls. Our engineers are working to quickly resolve the issue. Inbound calls to Canada in the locations of Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON) and Leamington(ON) areas may be affected.

2. 3 Mezheven 2026 da 18:02 UTCidentified

   Following an outage reported by our third party carrier, we are monitoring the impact to some Vonage services, which may have impacted inbound calls to certain Candian numbers. We are working closely with our third party carrier as they work to resolve the issue. We'll continue to provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 3 Mezheven 2026 da 19:20 UTCidentified

   Following an outage reported by our third party carrier, we are monitoring the impact to some Vonage services, which may have impacted inbound calls to certain Candian numbers in the areas below: Stoney Point (ON) Windsor(ON) Wheatley(ON) Chatham(ON) Tecumseh(ON) Kingsville(ON) Leamington(ON) We are working closely with our third party carrier as they work to resolve the issue. We'll continue to provide further updates. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 3 Mezheven 2026 da 20:24 UTCmonitoring

   Thank you for your patience following our third party carrier outage earlier today which may have impacted your inbound calls to Canada in the locations of Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON) and Leamington(ON) areas may be affected. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. If you have any questions, please contact https://www.vonage.com/support/

5. 4 Mezheven 2026 da 13:03 UTCresolved

   Vonage services have been fully restored following yesterday’s service outage reported by our third party. The full resolution of the incident has been confirmed by our third party effectively. You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 20 Ebrel 2026 da 15:27 UTCinvestigating

   We are aware of issues that may be impacting your ability to log into Vonage service. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 20 Ebrel 2026 da 15:46 UTCidentified

   We have identified the issue that may be impacting your ability to log into a subset of Vonage services and have applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 20 Ebrel 2026 da 17:07 UTCresolved

   Vonage services have been fully restored following today's service interruption affecting login access for a subset of users. Full resolution has been confirmed effective 2026-04-20 15:59 UTC. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

1. 16 Ebrel 2026 da 12:56 UTCinvestigating

   We are aware of issues that may be impacting your ability to log into the Admin Portal. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

2. 16 Ebrel 2026 da 13:19 UTCidentified

   We have identified the issue that may be impacting your ability to log into the Admin Portal and are seeing early signs of recovery. We'll continue to provide further updates here once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

3. 16 Ebrel 2026 da 13:25 UTCidentified

   We are continuing to work on a fix for this issue.

4. 16 Ebrel 2026 da 13:32 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption with logging into a subset of Vonage services. We'll continue to monitor our service levels until full service is restored. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

5. 16 Ebrel 2026 da 15:09 UTCresolved

   Vonage services have been fully restored following today’s service interruption with logging into a subset of Vonage services. Full resolution has been confirmed effective 2026-04-16 13:14 UTC. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

1. 15 Ebrel 2026 da 21:38 UTCinvestigating

   We are aware of issues that may be impacting your ability to transfer calls. Our engineers are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

2. 15 Ebrel 2026 da 22:24 UTCmonitoring

   Initial mitigation measures have been taken and Vonage services continue to show signs of recovery following today's interruption in call park and call transferring services. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact Vonage Support

3. 15 Ebrel 2026 da 23:08 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption with call transferring using the Call Park feature. We'll continue to monitor our service levels until full service is restored.

4. 16 Ebrel 2026 da 13:45 UTCresolved

   Vonage services have been fully restored following yesterday’s service call park and call transferring services. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Vonage Support

1. 14 Ebrel 2026 da 19:02 UTCresolved

   We have identified an issue that impacted Inbound and Outbound Call Completion for a subset of customers. Vonage services have been fully restored. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Vonage Support.

1. 31 Meurzh 2026 da 23:14 UTCinvestigating

   We are aware of issues that may be impacting the order process of new accounts. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support.

2. 1 Ebrel 2026 da 00:52 UTCinvestigating

   We are working to resolve the issue that may be impacting order processing of new accounts.  We will continue to provide further updates here and anticipate an update by 08:00 ET. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support

3. 1 Ebrel 2026 da 11:59 UTCidentified

   We have identified the issue that may be impacting order processing of new accounts and have applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support

4. 1 Ebrel 2026 da 14:17 UTCresolved

   Vonage services have been fully restored following the issue impacting order processing of new accounts. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

1. 21 Genver 2026 da 15:19 UTCinvestigating

   We are aware of issues that may be impacting your SMS functionality. Our engineers are working to quickly resolve the issue. We’ll provide further updates within the hour. Thank you for your patience and understanding.

2. 21 Genver 2026 da 16:18 UTCinvestigating

   Our engineering team is working to resolve the issue that may be impacting your SMS functionality. We'll continue to provide further updates here within the hour. Thank you for your patience and understanding.

3. 21 Genver 2026 da 20:21 UTCinvestigating

   Our engineering team continues to work to resolve the issue that may be impacting your SMS functionality. We'll continue to provide further updates here within the hour. Thank you for your patience and understanding.

4. 21 Genver 2026 da 21:23 UTCidentified

   Our engineering team has identified the issue that may be impacting your SMS functionality and is working on mitigating the issue. We will continue to provide further updates within the hour and until full service is restored. Thank you for your patience and understanding

5. 22 Genver 2026 da 00:34 UTCidentified

   Our engineering team has identified the issue that may be impacting your SMS functionality and has applied initial mitigations. We will continue to provide further updates within the hour and until full service is restored. Thank you for your patience and understanding.

6. 22 Genver 2026 da 04:09 UTCidentified

   Our engineering team has identified the issue that may be impacting your SMS service and is seeing early signs of recovery. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding.

7. 22 Genver 2026 da 05:31 UTCidentified

   Vonage services continue to show signs of recovery following the interruption in SMS Messages. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

8. 22 Genver 2026 da 07:19 UTCidentified

   Vonage engineers have successfully implemented restorative actions, and SMS services are now showing signs of recovery. We are closely monitoring the progress and expect the data synchronization process to complete within the next few hours. We will share the next update by 5 am ET or sooner if there are any significant changes. Thank you for your patience and understanding as we work to restore services as quickly as possible.

9. 22 Genver 2026 da 10:24 UTCidentified

   Vonage engineers have successfully implemented restorative actions, and SMS services are continuing to show signs of recovery. We are closely monitoring the progress and expect the data synchronization process to complete within the next few hours. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

10. 22 Genver 2026 da 14:56 UTCidentified

    Vonage engineers have successfully implemented restorative actions, and SMS services are continuing to show signs of recovery. We continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

11. 23 Genver 2026 da 02:11 UTCidentified

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

12. 23 Genver 2026 da 03:10 UTCidentified

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the next few hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

13. 23 Genver 2026 da 05:07 UTCidentified

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the next hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

14. 23 Genver 2026 da 06:13 UTCmonitoring

    Vonage services are fully restored following the interruption in SMS services. Thank you for your patience and understanding as we worked to restore services.

15. 26 Genver 2026 da 14:25 UTCresolved

    Vonage services are fully restored following the interruption in SMS services. Thank you for your patience and understanding as we worked to restore services.

1. 21 Genver 2026 da 04:41 UTCinvestigating

   We are currently investigating the issue.

2. 21 Genver 2026 da 04:43 UTCinvestigating

   - Unable to add/modify emergency locations to an account - applies to all accounts - Unable to add user to an extension or perform some config operations on an extension - applies to some accounts in which extensions do not have emergency locations

3. 21 Genver 2026 da 17:21 UTCinvestigating

   Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding. Emergency services affected functions: - Unable to add/modify emergency locations to an account - Unable to add user to or modify an extension

4. 21 Genver 2026 da 17:59 UTCidentified

   Our engineering team has identified the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding.

5. 21 Genver 2026 da 19:14 UTCmonitoring

   The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.

6. 22 Genver 2026 da 15:27 UTCresolved

   This incident has been resolved.

1. 20 Here 2025 da 10:42 UTCidentified

   Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.

2. 20 Here 2025 da 10:42 UTCidentified

   We are continuing to work on a fix for this issue.

3. 20 Here 2025 da 11:35 UTCmonitoring

   Following a service disruption reported by Amazon Web Services (AWS), we are monitoring the impact to some Vonage services, which may have affected your VBC service. AWS has applied initial mitigations and are reporting early signs of recovery. We are engaged with AWS as recovery continues. We will provide further updates as more information becomes available and once full service is restored. Thank you for your patience and understanding.

4. 20 Here 2025 da 12:14 UTCmonitoring

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied initial mitigations, and are reporting early signs of recovery across affected services. We remain engaged with AWS as recovery continues. We’ll provide further updates as more information becomes available or once full service is restored. Thank you for your continued patience and understanding.

5. 20 Here 2025 da 13:13 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 20 Here 2025 da 21:05 UTCmonitoring

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once full service is restored. Thank you for your continued patience and understanding.

7. 20 Here 2025 da 23:08 UTCmonitoring

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once AWS confirms full service is restored. Thank you for your continued patience and understanding.

8. 21 Here 2025 da 00:09 UTCresolved

   Vonage services have been fully restored following today’s service disruption reported by AWS. Full resolution of the incident has been confirmed by AWS effective 6:53 pm ET. We thank you for your patience and understanding as we worked with AWS to restore services as quickly as possible.

1. 15 Here 2025 da 17:06 UTCinvestigating

   Customers may experience issues placing or receiving calls. Our engineers and support teams are dedicated to resolving the issue as soon as possible. Please stay tuned for further updates.

2. 15 Here 2025 da 17:06 UTCinvestigating

   We are continuing to investigate this issue.

3. 15 Here 2025 da 17:12 UTCidentified

   Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.

4. 15 Here 2025 da 18:07 UTCidentified

   We are aware of an intermittent service disruption affecting inbound and outbound calling. Our engineers are actively working to resolve the issue as quickly as possible. We will share an update shortly when we have more information.

5. 15 Here 2025 da 19:03 UTCidentified

   Our Engineers are working to restore inbound and outbound calling services. We appreciate your continued patience as we work to resolve the issues affecting your service. We will post further updates as soon as they become available.

6. 15 Here 2025 da 20:07 UTCidentified

   Thank you for your patience as our engineers continue working to resolve the intermittent issues affecting inbound and outbound calls. Restoring normal service remains our highest priority. We will post further updates as soon as they become available.

7. 15 Here 2025 da 21:04 UTCidentified

   Thank you for your patience. Vonage engineers continue to work to resolve the intermittent issues affecting inbound and outbound calls. We will share updates as soon as they become available.

8. 15 Here 2025 da 22:50 UTCmonitoring

   Thank you for your patience as we worked to resolve the issue that may have affected your ability to make or receive calls today. Corrective actions have been implemented and services have been restored for all customers. We understand that consistent, reliable service is critical to your business and we apologize for this service interruption.

9. 16 Here 2025 da 12:01 UTCresolved

   This incident has been resolved.

1. 6 Here 2025 da 19:58 UTCinvestigating

   Some Vonage Business customers may be experiencing intermittent no audio issues wheh placing calls to 911. Our engineers are working to quickly resolve the issue.

2. 6 Here 2025 da 20:48 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 6 Here 2025 da 22:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 7 Here 2025 da 23:38 UTCresolved

   The intermittent no audio issue affecting 911 calls has been successfully resolved. Please contact us if you continue to experience any difficulties.

1. 11 Gwengolo 2025 da 14:41 UTCinvestigating

   Some Vonage Business customers may be experiencing intermittent issues receiving calls with new ported in number or change new number etc.. Our engineers are working to quickly resolve the issue.

2. 11 Gwengolo 2025 da 14:42 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 Gwengolo 2025 da 14:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 Gwengolo 2025 da 14:53 UTCresolved

   This incident has been resolved.

1. 5 Gwengolo 2025 da 21:38 UTCinvestigating

   Vonage is committed to transparency and keeping customers informed about developments that may impact their organizations. The week of August 25, 2025, Vonage, along with many other companies, was notified about a widespread security breach affecting Salesloft Drift customers. As a result of this incident, unauthorized users accessed the Salesforce customer relationship management (CRM) platform, which was integrated with Salesloft Drift. Upon learning of this incident, we disconnected Salesloft Drift, identified the impacted records, and began a detailed review to assess the scope of the data affected. Information that may be affected While this investigation is still ongoing, we have identified, to date, that the information exported by the unauthorized individuals during the incident included some customer contact information, account data, and text from certain customer support cases. What is being done We continue to conduct a thorough review of the exported data. If we determine any affected data requires notification, we will notify impacted customers. What customers should do As a precautionary measure, if you have provided credentials or other sensitive information to our customer support team, we strongly recommend that you change them immediately. Customer support Customers with questions should contact the Support Team.

2. 29 Here 2025 da 18:14 UTCresolved

   This incident has been resolved.