Histórico de interrupções do Vonage

1. 4 Gwengolo 2026 da 09:21 UTCinvestigating

   Estamos cientes de problemas que podem estar impactando os e-mails de verificação 2FA na região da EMEA. Estamos a trabalhar para resolver esta questão o mais rapidamente possível. Forneceremos atualizações adicionais dentro de 1 hora. Obrigado pela vossa paciência e compreensão. Caso tenha dúvidas, contacte https://www.vonage.com/support/

2. 4 Gwengolo 2026 da 11:03 UTCidentified

   Identificamos a questão e aplicamos as etapas iniciais de mitigação. Continuamos a trabalhar para resolver o problema que pode estar relacionado a problemas de e-mail 2FA. Continuaremos a fornecer novas atualizações aqui dentro de 2 horas. Obrigado pela vossa paciência e compreensão. Caso tenha dúvidas, contacte https://www.vonage.com/support/

3. 4 Gwengolo 2026 da 12:31 UTCidentified

   Continuamos a trabalhar para resolver o problema que pode estar impactando os e-mails de verificação 2FA nas regiões da EMEA e NAM. Continuaremos a fornecer novas atualizações aqui dentro de 6 horas. Obrigado pela vossa paciência e compreensão. Caso tenha dúvidas, contacte https://www.vonage.com/support/

4. 4 Gwengolo 2026 da 13:52 UTCmonitoring

   Os serviços de Vonage continuam a mostrar sinais de recuperação após a interrupção de hoje em e-mails de verificação 2FA. Continuaremos a fornecer novas atualizações aqui dentro de 6 horas e uma vez que o serviço completo seja restaurado. Obrigado por sua paciência e compreensão como trabalhamos para restaurar serviços o mais rápido possível. Caso tenha dúvidas, contacte https://www.vonage.com/support/

5. 4 Gwengolo 2026 da 14:25 UTCresolved

   Os serviços de Vonage foram totalmente restaurados após a interrupção do serviço de hoje, que começou em 2026-09-04 08:01 UTC. A resolução completa foi confirmada em vigor 2026-09-04 13:37 UTC. Os clientes impactados receberão uma RFO formal. Obrigado por sua paciência e compreensão como trabalhamos para restaurar serviços o mais rápido possível. Caso tenha dúvidas, contacte https://www.vonage.com/support/

Traduzido automaticamente da atualização oficial do incidente.

1. 4 Gwengolo 2026 da 08:26 UTCinvestigating

   Estamos cientes de problemas que podem estar impactando seu Historical Analytics: Fornecimentos agendados, painéis Historical Analytics e consultas de API Stats na região da EMEA. Estamos a trabalhar para resolver esta questão o mais rapidamente possível. Forneceremos atualizações adicionais dentro de 1 hora. Obrigado pela vossa paciência e compreensão. Caso tenha dúvidas, contacte https://www.vonage.com/support/

2. 4 Gwengolo 2026 da 09:25 UTCmonitoring

   Os serviços de Vonage continuam a mostrar sinais de recuperação após a interrupção de hoje na API Historical Analytics e Stats. Continuaremos a fornecer novas atualizações aqui dentro de 6 horas e uma vez que o serviço completo seja restaurado. Obrigado por sua paciência e compreensão como trabalhamos para restaurar serviços o mais rápido possível. Caso tenha dúvidas, contacte https://www.vonage.com/support/

3. 4 Gwengolo 2026 da 10:17 UTCresolved

   Os serviços de Vonage foram totalmente restaurados após a interrupção do serviço de hoje, que começou em 2026-09-04 07:07 UTC. Resolução completa foi confirmada em vigor a partir de 2026-09-04 10:14 UTC. Obrigado por sua paciência e compreensão como trabalhamos para restaurar serviços o mais rápido possível. Caso tenha dúvidas, contacte https://www.vonage.com/support/

Traduzido automaticamente da atualização oficial do incidente.

1. 20 Eost 2026 da 09:23 UTCinvestigating

   Estamos cientes de problemas que podem estar impactando suas chamadas WebRTC. Estamos a trabalhar para resolver esta questão o mais rapidamente possível. Forneceremos mais actualizações dentro de 30 minutos. Obrigado pela vossa paciência e compreensão. Se tiver alguma dúvida, por favor

2. 20 Eost 2026 da 09:31 UTCidentified

   Identificamos o problema que pode estar impactando suas chamadas WebRTC e aplicamos mitigação inicial. Os serviços de Vonage continuam a mostrar sinais de recuperação após a interrupção de hoje em Nós vamos continuar a fornecer novas atualizações aqui dentro de 30 minutos e uma vez que o serviço completo é restaurado. Obrigado por sua paciência e compreensão como trabalhamos para restaurar serviços o mais rápido possível.

3. 20 Eost 2026 da 10:11 UTCmonitoring

   Os serviços de Vonage continuam a mostrar sinais de recuperação após a interrupção de hoje nas chamadas WebRTC. Continuaremos a fornecer atualizações adicionais e assim que o serviço completo for restaurado. Obrigado por sua paciência e compreensão como trabalhamos para restaurar serviços o mais rápido possível. Caso tenha dúvidas, contacte [https://www.vonage.com/support/]

4. 20 Eost 2026 da 10:49 UTCresolved

   Os serviços de Vonage foram totalmente restaurados após a interrupção do serviço de hoje, que começou em 2026-08-20 08:14 UTC. Resolução completa foi confirmada em vigor 2026-08-20 08:49 UTC. Os clientes impactados receberão uma RFO formal. Obrigado por sua paciência e compreensão como trabalhamos para restaurar serviços o mais rápido possível. Caso tenha dúvidas, contacte [https://www.vonage.com/support/]

Traduzido automaticamente da atualização oficial do incidente.

1. 11 Eost 2026 da 00:26 UTCinvestigating

   We are currently investigating an issue that may be impacting customers in the APAC region experiencing dropped calls. Our team is actively investigating and working to identify the root cause. We will provide a further update within 2 hours. We apologies for any inconvenience caused.

2. 11 Eost 2026 da 00:27 UTCinvestigating

   We are continuing to investigate this issue.

3. 11 Eost 2026 da 01:26 UTCinvestigating

   We are working to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

4. 11 Eost 2026 da 03:29 UTCinvestigating

   We are continuing to work to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

5. 11 Eost 2026 da 03:45 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in voice interactions. We'll continue to provide further updates here within 4 hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

6. 11 Eost 2026 da 03:47 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 11 Eost 2026 da 08:06 UTCresolved

   Vonage services have been fully restored following today’s service interruption, which began at 2026-08-10 15:35 UTC. Full resolution has been confirmed effective 2026-08-11 3:15 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 7 Eost 2026 da 09:21 UTCinvestigating

   We are aware of issues that may be impacting your PCIPal payment sessions in the EMEA and APAC regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 7 Eost 2026 da 09:53 UTCinvestigating

   We are working to resolve the issue that may be impacting your PCIPal payment sessions in the EMEA and APAC regions. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 7 Eost 2026 da 10:54 UTCinvestigating

   We continue to work to resolve the issue impacting your PCIPal payment sessions in the EMEA and APAC regions. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 7 Eost 2026 da 11:19 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in PCIPal payment sessions. We'll continue to provide further updates here within 48 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

5. 7 Eost 2026 da 12:40 UTCresolved

   Vonage services have been fully restored following the PCIPal payment sessions service outage, which began at 2026-08-07 7:57 UTC. Full resolution has been confirmed effective 2026-08-07 12:10 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 4 Eost 2026 da 12:36 UTCinvestigating

   We are aware of issues that may be impacting a subset of EMEA and NAM Historical Analytics scheduled PDF reports. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 4 Eost 2026 da 13:05 UTCresolved

   We have a confirmation that the issue with Historical Analytics is now resolved.

1. 29 Gouere 2026 da 14:01 UTCinvestigating

   Estamos cientes de problemas que podem estar afetando interações de voz onde o Assistente Virtual é usado, resultando na entrada do Assistente Virtual não mais ser capturado. Estamos a trabalhar para resolver esta questão o mais rapidamente possível. Forneceremos atualizações adicionais dentro de 1 hora. Obrigado pela vossa paciência e compreensão. Caso tenha dúvidas, https://www.vonage.com/support/

2. 29 Gouere 2026 da 14:15 UTCinvestigating

   Continuamos a investigar esta questão.

3. 29 Gouere 2026 da 14:28 UTCmonitoring

   Os serviços de Vonage continuam a mostrar sinais de recuperação após a interrupção de hoje no AI Studio Virtual Assistant. Continuaremos a fornecer novas atualizações aqui dentro de 12 horas, e assim que o serviço completo for restaurado. Obrigado por sua paciência e compreensão como trabalhamos para restaurar serviços o mais rápido possível. Caso tenha dúvidas, contacte https://www.vonage.com/support/

4. 29 Gouere 2026 da 20:49 UTCresolved

   Os serviços de Vonage foram totalmente restaurados após a interrupção de serviço de hoje, que começou em 2026-07-29 13:40 UTC. A resolução completa foi confirmada em vigor 2026-07-29 14:09 UTC. Você receberá uma RFO formal. Obrigado por sua paciência e compreensão como trabalhamos para restaurar serviços o mais rápido possível.

Traduzido automaticamente da atualização oficial do incidente.

1. 24 Gouere 2026 da 09:53 UTCinvestigating

   Estamos cientes de problemas que podem estar afetando algumas chamadas de entrada onde o Assistente Virtual é usado, resultando na saída do Assistente Virtual não mais ser capturado. Estamos a trabalhar para resolver esta questão o mais rapidamente possível. Forneceremos atualizações adicionais dentro de 1 hora. Obrigado pela vossa paciência e compreensão. Caso tenha dúvidas, https://www.vonage.com/support/

2. 24 Gouere 2026 da 11:17 UTCmonitoring

   Os serviços de Vonage continuam a mostrar sinais de recuperação após a interrupção de hoje no Assistente Virtual. Continuaremos a fornecer mais atualizações aqui dentro de 4 horas, e uma vez que o serviço completo seja restaurado. Obrigado por sua paciência e compreensão como trabalhamos para restaurar serviços o mais rápido possível. Caso tenha dúvidas, contacte https://www.vonage.com/support/

3. 24 Gouere 2026 da 15:11 UTCresolved

   Os serviços de Vonage foram totalmente restaurados após a interrupção do serviço de hoje, que começou em 2026-07-24 08:06 UTC. A resolução completa foi confirmada em vigor 2026-07-24 09:17 UTC. Os clientes impactados receberão uma RFO formal. Obrigado por sua paciência e compreensão como trabalhamos para restaurar serviços o mais rápido possível. Caso tenha dúvidas, contacte https://www.vonage.com/support/

Traduzido automaticamente da atualização oficial do incidente.

1. 23 Gouere 2026 da 11:49 UTCinvestigating

   Estamos cientes de problemas que podem estar impactando algumas de suas chamadas roteadas sobre Controladores de Fronteiras de Sessão GTT (SBCs) na região da EMEA devido a uma falha de terceiros. Estamos a trabalhar para resolver esta questão o mais rapidamente possível. Forneceremos atualizações adicionais dentro de 1 hora. Obrigado pela vossa paciência e compreensão. Caso tenha dúvidas, contacte https://www.vonage.com/support/

2. 23 Gouere 2026 da 13:02 UTCidentified

   Após uma interrupção relatada pela GTT, estamos monitorando o impacto em alguns serviços da Vonage, o que pode ter impactado suas chamadas na região da EMEA. Estamos a trabalhar em estreita colaboração com o GTT na medida em que trabalham para resolver a questão. Continuaremos a fornecer novas atualizações dentro de 6 horas. Obrigado pela vossa paciência e compreensão. Caso tenha dúvidas, contacte https://www.vonage.com/support/

3. 23 Gouere 2026 da 16:58 UTCmonitoring

   Obrigado por sua paciência após a GTT relatou falta hoje mais cedo, o que pode ter impactado suas chamadas passando por serviços GTT. A GTT identificou a questão e aplicou mitigação inicial e continua a comunicar os primeiros sinais de recuperação nos serviços afectados. Continuamos empenhados com eles enquanto a recuperação continua. Nós forneceremos atualizações adicionais dentro de 24 horas e uma vez que o serviço completo é restaurado. Caso tenha dúvidas, contacte https://www.vonage.com/support/

4. 23 Gouere 2026 da 17:56 UTCresolved

   Os serviços de Vonage foram totalmente restaurados após a interrupção de serviço de hoje relatada pela GTT, que começou em 2026-07-23 09:44:28 UTC. A resolução completa do incidente foi confirmada pela GTT em vigor 2026-07-23 14:25 UTC. Os clientes impactados receberão uma RFO formal. Obrigado por sua paciência e compreensão como trabalhamos com a GTT para restaurar serviços o mais rápido possível. Caso tenha dúvidas, contacte https://www.vonage.com/support/

Traduzido automaticamente da atualização oficial do incidente.

1. 9 Gouere 2026 da 06:42 UTCinvestigating

   We are aware of issues that may be impacting your inbound calls to some VCC US lines in the NAM region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 9 Gouere 2026 da 07:22 UTCmonitoring

   We have identified the issue that may be impacting your inbound calls and is seeing early signs of recovery. We'll continue to provide further updates here within 8 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 9 Gouere 2026 da 11:51 UTCresolved

   Vonage services have been fully restored following today’s service outage, which began at 2026-07-09 03:33 AM UTC. Full resolution has been confirmed effective 2026-07-09 07:20 AM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 6 Gouere 2026 da 14:28 UTCinvestigating

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting Swedish lines in the EMEA region. We’ll provide further updates within 2h30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 6 Gouere 2026 da 14:59 UTCmonitoring

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls services. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 2 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 6 Gouere 2026 da 16:35 UTCresolved

   Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-07-06 11:06 UTC. Full resolution of the incident has been confirmed by third party effective 2026-07-06 14:42 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2 Gouere 2026 da 10:56 UTCinvestigating

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting UK lines in the EMEA region. We’ll provide further updates within 2h30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2 Gouere 2026 da 16:29 UTCmonitoring

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls to UK lines in the EMEA region. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 24 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 3 Gouere 2026 da 11:12 UTCresolved

   Vonage services have been fully restored following today's service outage reported by our third party, which began at 2026-07-02 08:51 UTC. Full resolution of the incident has been confirmed by third party effective 2026-07-02 15:45 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 2 Gouere 2026 da 05:11 UTCinvestigating

   We are aware of issues that may be impacting your WebRTC calls when entering DTMF tones. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 2 Gouere 2026 da 06:59 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in your WebRTC calls when entering DTMF tones. We'll continue to provide further updates here within 2h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 2 Gouere 2026 da 09:27 UTCresolved

   Vonage services have been fully restored following today’s service interruption, which began at 2026-07-01 10:45 UTC. Full resolution has been confirmed effective 2026-07-02 06:52 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 1 Gouere 2026 da 16:00 UTCinvestigating

   We are aware of issues that may be impacting some of your inbound calls due to a third-party outage that is affecting UK lines in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 1 Gouere 2026 da 16:58 UTCmonitoring

   Thank you for your patience following our third party's reported outage earlier today, which may have impacted your inbound calls to UK lines in the EMEA region. Our third party has identified the issue and applied initial mitigations and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 24 hours and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 1 Gouere 2026 da 19:25 UTCresolved

   Vonage services have been fully restored following today’s service outage reported by our third party carrier, which began around 2026-07-01 9:00 AM UTC. Full resolution of the incident has been confirmed effective 2026-07-01 14:45 PM UTC. Thank you for your patience and understanding as we worked with the carrier to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 30 Mezheven 2026 da 18:35 UTCinvestigating

   We are aware of issues that may be impacting your Intelligent Workspace digital interactions creation. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 30 Mezheven 2026 da 19:37 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace digital interactions creation in the EMEA and APAC regions. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 1 Gouere 2026 da 12:22 UTCresolved

   Vonage services have been fully restored following today’s service interruption, which began at 2026-06-30 19:56 UTC. Full resolution has been confirmed effective 2026-06-30 20:15 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 26 Mezheven 2026 da 12:54 UTCinvestigating

   We are aware of issues that may be impacting some Vonage customers' Omnichannel connection to a third-party outage that is affecting multiple regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. If you have any questions, please contact https://www.vonage.com/support/

2. 26 Mezheven 2026 da 13:08 UTCmonitoring

   Thank you for your patience following our third party's service interruption earlier today, which may have impacted your Omnichannel services. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 8h and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

3. 26 Mezheven 2026 da 19:31 UTCidentified

   Following a service interruption reported by our third party, we continue to monitor the impact to some Vonage services, which may have impacted your Omnichannel services. Our third party has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 8h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 29 Mezheven 2026 da 05:11 UTCresolved

   Vonage services have been fully restored following today’s service interruption reported by our third party, which began at 2026-06-26 3:14 UTC. Full resolution of the incident has been confirmed by our third party effective 2026-06-27 00:08 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/ UPDATE: Salesforce team has now published more information relating to the incident on their platform. For full transparency, we encourage you to review the official incident details and timeline, which are available on the Salesforce Trust Status page: Incident Reference: https://status.salesforce.com/incidents/20004168 This page contains all publicly available information regarding the incident, including status updates and resolution details. Should you have any further questions or require additional clarification, please do not hesitate to reach out — we are happy to assist. We appreciate your understanding and continued partnership.

1. 19 Mezheven 2026 da 12:08 UTCinvestigating

   We are aware of issues that may be impacting some Vonage customers' calling Czech Republic destinations due to a third party interruption that is affecting multiple service providers. We’ll provide further updates within 2h 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 19 Mezheven 2026 da 14:51 UTCinvestigating

   Following a service interruption reported by the affected carriers, we continue to monitor the impact on some Vonage services, which may affect your inbound and outbound calls to the Czech Republic. We are closely engaged with our third-party carriers as they work to resolve the issue. We'll continue to provide further updates within 6 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 19 Mezheven 2026 da 19:54 UTCresolved

   Vonage services have been fully restored following today’s service interruption reported by our third-party carrier, which began at 2026-06-19 11:27 UTC. Full resolution of the incident has been confirmed effective 2026-06-19 18:37 UTC. Thank you for your patience and understanding as we worked with the carriers to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 16 Mezheven 2026 da 17:02 UTCinvestigating

   We are aware of issues that may be affecting the transfer of Virtual Assistant data to VCC. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 16 Mezheven 2026 da 17:46 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in AI Studio Virtual Assistant. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 16 Mezheven 2026 da 18:19 UTCresolved

   Vonage services have been fully restored following today’s service [outage/interruption], which began at 2026-06-14 12:30 UTC. Full resolution has been confirmed effective 2026-06-14 17:06 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 12 Mezheven 2026 da 15:51 UTCinvestigating

   We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We apologize for the earlier incorrect resolution notice — our investigation has revealed the service has not been fully restored. Our engineering team is actively investigating the root cause. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 15 Mezheven 2026 da 17:30 UTCmonitoring

   Vonage services continue to show signs of recovery following Thursday's interruption in AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. 16 Mezheven 2026 da 15:27 UTCresolved

   Vonage services have been fully restored following Thursday’s AI Studio service interruption, which began at 2026-05-19 18:24 UTC. Full resolution has been confirmed effective 2026-06-15 10:07 UTC. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 9 Mezheven 2026 da 16:29 UTCinvestigating

   We are aware of issues that may be impacting your AI Studio. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 9 Mezheven 2026 da 18:13 UTCinvestigating

   We are working to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 10 Mezheven 2026 da 19:08 UTCinvestigating

   We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 11 Mezheven 2026 da 17:39 UTCmonitoring

   Vonage services have been fully restored following the AI Studio service interruption. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

5. 11 Mezheven 2026 da 20:40 UTCresolved

   This incident has been resolved.