Histórico de interrupções do Westpac New Zealand

1. 31 Eost 2026 da 22:34 UTCidentified

   Alguns clientes estão passando por dificuldades ao acessar o banco digital Westpac One. Pedimos desculpa pela inconveniência e estamos a analisar a questão com urgência.

2. 31 Eost 2026 da 23:10 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 21 Eost 2026 da 04:59 UTCidentified

   As questões técnicas de pagamento do início desta semana foram resolvidas. Se você tiver algum problema residual com suas contas, por favor, ligue para 0800 400 600 para apoio individual. Pedimos desculpa por qualquer perturbação que tenha causado.

2. 24 Eost 2026 da 00:50 UTCidentified

   Os pagamentos da semana passada foram resolvidos e os saldos estão correctos. Se você tiver quaisquer problemas residuais com suas contas ou timelines, por favor, ligue para 0800 400 600 para suporte individual. Pedimos desculpa por qualquer perturbação que tenha causado.

3. 31 Eost 2026 da 22:29 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 19 Eost 2026 da 11:32 UTCinvestigating

   Devido a um problema técnico, o banco digital Westpac One está atualmente indisponível. As nossas equipas técnicas estão a investigar com urgência. Pedimos desculpa pela inconveniência.

2. 19 Eost 2026 da 18:36 UTCidentified

   Westpac Um banco digital está agora a funcionar normalmente. No entanto, estamos a trabalhar urgentemente para processar alguns pagamentos que foram atrasados durante a noite. Obrigado pela vossa paciência enquanto resolvemos isto.

3. 19 Eost 2026 da 22:06 UTCidentified

   Como trabalhamos para resolver este problema, estamos cientes do acesso intermitente ao Westpac One e problemas com alguns pagamentos faltando ou mostrando incorretamente em Westpac One, bem como um pequeno número de caixas eletrônicos offline. Lamentamos os impactos que isto está a causar ao seu banco. Por favor, tenham a certeza de que estamos a trabalhar o máximo possível para resolver este problema.

4. 20 Eost 2026 da 00:38 UTCidentified

   ATUALIZAÇÃO 12.20PM: Acesso a Westpac Um foi restaurado e a equipe continua a trabalhar através de impactos residuais da interrupção desta manhã, incluindo a compensação de pagamentos mantidos e trabalhando para corrigir timelines. Pedimos sinceramente desculpa pela interrupção.

5. 20 Eost 2026 da 03:21 UTCidentified

   ATUALIZAÇÃO 15h15: Westpac Um histórico de transações continua sendo remediado ao longo do dia, pois os arquivos de pagamento e transação são processados. Esperamos que todas as questões sejam resolvidas e posições completamente corretas até amanhã de manhã. Se você está impactado e precisa de apoio urgente hoje, por favor, entre em contato com o nosso Contact Centre, mas por favor, note que estamos passando por longos tempos de espera devido à demanda. As nossas sinceras desculpas a quem foi afectado - sabemos que isto pode ser frustrante e agradecemos-lhe pela sua paciência.

6. 20 Eost 2026 da 23:13 UTCidentified

   Continuamos trabalhando em uma solução para esse problema.

7. 20 Eost 2026 da 23:14 UTCidentified

   Resolvemos os problemas com o Westpac One e as posições de conta da maioria dos clientes devem estar se mostrando corretamente. No entanto, se as vossas posições ainda estiverem a mostrar-se incorrectamente, liguem-nos para 0800 400 600. Obrigado pela vossa paciência, pois trabalhamos através de um volume de chamadas mais elevado do que o habitual, e peço desculpa novamente por quaisquer impactos que isto tenha tido no vosso banco.

8. 21 Eost 2026 da 04:57 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 8 Gouere 2026 da 04:54 UTCidentified

   Devido a um problema técnico, o banco digital Westpac One está atualmente indisponível. Pedimos desculpa pela inconveniência, as nossas equipas técnicas estão a trabalhar urgentemente para resolver esta questão.

2. 8 Gouere 2026 da 05:59 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 25 Mezheven 2026 da 09:11 UTCidentified

   Devido a um problema técnico, mensagens de texto para alguns códigos de segurança da Westpac One estão atualmente indisponíveis. Estamos a trabalhar urgentemente para resolver este problema e pedir desculpa pelo inconveniente.

2. 25 Mezheven 2026 da 18:29 UTCmonitoring

   Foi implementada uma correção e estamos monitorando os resultados.

3. 25 Mezheven 2026 da 21:28 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 15 Ebrel 2026 da 02:45 UTCinvestigating

   Some customers are experiencing difficulty accessing Westpac One online banking. Our technical teams are urgently investigating. We apologise for the inconvenience.

2. 15 Ebrel 2026 da 03:09 UTCresolved

   This incident has been resolved.

1. 5 Genver 2026 da 07:01 UTCidentified

   We are aware that some customers are experiencing issues with delayed payments. We apologise for any inconvenience caused, and are working hard to resolve the issue as soon as possible,

2. 5 Genver 2026 da 08:40 UTCidentified

   We are continuing to work on a fix for this issue.

3. 5 Genver 2026 da 08:40 UTCresolved

   This incident has been resolved.

1. 10 Kerzu 2025 da 05:10 UTCidentified

   Due to a technical issue, International Money Transfers are intermittently unavailable. We're urgently working to fix this issue and apologise for the inconvenience.

2. 10 Kerzu 2025 da 08:24 UTCresolved

   This incident has been resolved.

1. 2 Eost 2025 da 21:40 UTCidentified

   We're aware of an issue currently affecting access to Westpac One digital banking. Our tech teams are engaged and are working to urgently fix this issue. We apologise for the inconvenience.

2. 2 Eost 2025 da 23:57 UTCresolved

   This incident has been resolved.

1. 16 Gouere 2025 da 04:16 UTCresolved

   Some customers are reporting difficulty accessing Westpac One digital banking. Our tech team is looking into this with urgency. We apologise for the inconvenience.

1. 18 Mae 2025 da 20:28 UTCinvestigating

   Business Online (BOL) is currently unavailable. Our tech team is investigating. We apologise for the inconvenience.

2. 18 Mae 2025 da 21:22 UTCresolved

   This incident has been resolved.

1. 13 Mae 2025 da 09:42 UTCidentified

   Some customers are reporting issues logging on to Westpac One digital banking. This appears to be intermittent. Please wait a few mintues and then try again. We apologise for the inconvenience.

2. 13 Mae 2025 da 09:55 UTCresolved

   This incident has been resolved.

1. 2 Mae 2025 da 20:46 UTCinvestigating

   Due to a technical issue, Westpac One digital banking is currently unavailable. We apologise for the inconvenience, our tech teams are working urgently to resolve this issue.

2. 2 Mae 2025 da 20:57 UTCresolved

   This incident has been resolved.

1. 30 Ebrel 2025 da 20:44 UTCinvestigating

   Due to a technical issue, Westpac One digital banking is currently unavailable. We apologise for the inconvenience, our tech teams are looking into this with urgency.

2. 30 Ebrel 2025 da 21:49 UTCinvestigating

   Due to a technical issue, Westpac One digital banking, Westpac One Business, and Business Online are currently unavailable. Card services and ATMS are unaffected and scheduled payments are working as normal. Our Contact Centre is open for urgent queries but please be aware that we're experiencing significant queues and wait times. We apologise for the inconvenience, our tech teams are working urgently to resolve this issue.

3. 30 Ebrel 2025 da 22:05 UTCinvestigating

   We are continuing to investigate this issue.

4. 30 Ebrel 2025 da 22:16 UTCresolved

   Update: This issue has been resolved and access to Westpac One has been restored. We sincerely apologise for the inconvenience.

1. 9 Ebrel 2025 da 01:51 UTCinvestigating

   Due to a technical issue, Westpac One digital banking is currently unavailable. Our tech team is working to fix this as soon as possible. We apologise for the inconvenience.

2. 9 Ebrel 2025 da 06:14 UTCresolved

   This incident has been resolved.

1. 19 Meurzh 2025 da 20:25 UTCidentified

   Westpac One Business is currently unavailable. Tech teams are engaged and are working to fix this as soon as possible. We apologise for the inconvenience.

2. 19 Meurzh 2025 da 22:45 UTCresolved

   This incident has been resolved.

1. 18 Meurzh 2025 da 02:09 UTCinvestigating

   We are aware some customers are having trouble seeing their online banking transactions. We are working urgently to identify and fix the issue, and thank customers for their patience. Our contact centre is also currently unable to receive calls, so please check this page and Facebook for updates.

2. 18 Meurzh 2025 da 03:03 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 Meurzh 2025 da 05:41 UTCresolved

   This incident has been resolved.

1. 11 Cʼhwevrer 2025 da 09:04 UTCidentified

   We’re aware a small number of customers are experiencing delays with inward payments. Our tech team is urgently investigating and working to fix this. We expect to provide an update first thing tomorrow. We apologise for any inconvenience.

2. 11 Cʼhwevrer 2025 da 17:50 UTCidentified

   All outbound payments are flowing as normal, however a small number of inbound payments to Westpac customers are still delayed. Our tech team is working urgently to fix this and we will provide an update later this morning. We apologise for any inconvenience.

3. 12 Cʼhwevrer 2025 da 07:34 UTCresolved

   UPDATE: This issue has been resolved and all payments have been processed into accounts. We apologise for the delay and the inconvenience.

1. 6 Kerzu 2024 da 21:16 UTCinvestigating

   Westpac One digital banking is currently unavailable. Our tech team is looking into this with urgency. We apologise for the inconvenience.

2. 6 Kerzu 2024 da 22:03 UTCresolved

   This incident has been resolved.

1. 30 Du 2024 da 02:13 UTCidentified

   Transfers in Westpac One are experiencing intermittent failures. We apologise for the inconvenience. ATMs, Saturday branches and our Contact Centre are operational so please get in touch for urgent transfers.

2. 30 Du 2024 da 07:12 UTCidentified

   UPDATE: We’re continuing to work on the intermittent Transfers and access issues to Westpac One Digital Banking. We sincerely apologise as we know this has been a frustrating afternoon for many. A lot of transfers are completing so if your transfer doesn’t work, please wait a while and try again. Alternatively, one workaround is to make a Payment to yourself, rather than a transfer. Select Pay and enter the account number of your desired account. We appreciate this is a more cumbersome process but our Tech team is working hard on the issue and we hope to have usual service restored in the near future. Again, our apologies for the continued disruption.

3. 30 Du 2024 da 10:24 UTCresolved

   This incident has been resolved.