Histórico de interrupções do Workato

1. 1 Gwengolo 2026 da 22:05 UTCinvestigating

   Atualmente estamos investigando questões relacionadas ao conector QuickBooks Online da Workato. Os clientes podem observar erros em ações QuickBooks Online, enquanto gatilhos podem experimentar atrasos na criação de emprego. Partilharemos informações adicionais assim que estiver disponível.

2. 1 Gwengolo 2026 da 22:11 UTCidentified

   Identificamos a causa subjacente da questão e estamos a trabalhar activamente na reparação. O conector QuickBooks Online da Workato está tendo problemas devido à degradação da API do provedor de serviços externo.

3. 1 Gwengolo 2026 da 22:58 UTCmonitoring

   Nossa equipe tomou medidas para corrigir o problema e está vendo melhorias. Continuamos a monitorizar a plataforma à medida que ela se recupera.

4. 2 Gwengolo 2026 da 01:40 UTCmonitoring

   Receitas usando o conector QuickBooks Online continuam a encontrar erros. Isso continua a acompanhar a degradação contínua da API do provedor externo, e o provedor relatou que uma correção está em implantação do lado deles. Manteremos esse incidente aberto e continuaremos monitorando até que as taxas de erro do conector retornem aos níveis normais.

5. 2 Gwengolo 2026 da 04:15 UTCresolved

   Este incidente foi resolvido.

Traduzido automaticamente da atualização oficial do incidente.

1. 19 Eost 2026 da 10:42 UTCinvestigating

   Estamos investigando um problema impactando projetos e pastas. Os clientes podem encontrar erros ao renomeá-los ou movê-los. Os usuários que são o proprietário do espaço de trabalho não são afetados e podem realizar essas ações enquanto isso. Partilharemos informações adicionais assim que estiver disponível.

2. 19 Eost 2026 da 15:24 UTCidentified

   Identificamos a causa subjacente da questão e estamos a trabalhar activamente na reparação.

3. 19 Eost 2026 da 17:44 UTCidentified

   Foi preparada uma solução e a nossa equipa está a trabalhar para a libertar o mais depressa possível. Forneceremos uma atualização assim que a correção for implantada.

4. 19 Eost 2026 da 20:27 UTCmonitoring

   Nossa equipe tomou medidas para corrigir o problema e está vendo melhorias. Continuamos a monitorizar a plataforma à medida que ela se recupera.

5. 19 Eost 2026 da 21:48 UTCresolved

   Após um maior acompanhamento, esta questão é agora considerada resolvida. Os clientes não devem mais encontrar erros ao renomear ou mover projetos e pastas. Se você continuar a experimentar quaisquer problemas, entre em contato com o Workato Support em https://support.workato.com.

Traduzido automaticamente da atualização oficial do incidente.

1. 17 Eost 2026 da 18:42 UTCresolved

   Entre 12 de agosto de 2026 e 16 de agosto de 2026, a plataforma Workato sofreu uma degradação de desempenho afetando o conector Salesforce. Os clientes podem ter observado erros em receitas devido a falta de mapeamentos de campo para relações de objetos personalizados da lista de objetos relacionados. A questão foi resolvida. Os clientes que atualizaram suas receitas para trabalhar em torno disso podem reverter para a versão anterior, se necessário. Entre em contato com o Workato Support (https://support.workato.com) ou seu CSM designado se você tiver alguma dúvida ou precisar de assistência sobre este incidente.

Traduzido automaticamente da atualização oficial do incidente.

1. 6 Eost 2026 da 04:42 UTCinvestigating

   Beginning at approximately 22:00 UTC on 5 August 2026, customers using AIRO may experience slow or failed responses to knowledge-related questions — for example, "What are pub sub limits in Workato?" Affected requests may take significantly longer than usual to return, and a subset may fail to return an answer at all. Recipe building and other AIRO workflows are operating normally. We are aware of the issue and our engineering team is actively working to resolve it. We will post an update as soon as we have more information.

2. 6 Eost 2026 da 05:04 UTCresolved

   AIRO knowledge responses have returned to normal operation. If you encounter any issues, please contact Workato Support at https://support.workato.com

1. 4 Eost 2026 da 10:02 UTCinvestigating

   We are investigating an issue impacting the Genie conversation page. Customers may experience delays when viewing new chat messages and conversations in their conversation history. We will share additional information as soon as it is available.

2. 4 Eost 2026 da 14:09 UTCidentified

   We have identified the underlying cause of the issue and are actively working on remediation.

3. 4 Eost 2026 da 16:45 UTCmonitoring

   Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.

4. 4 Eost 2026 da 17:11 UTCresolved

   After further monitoring, this issue is now considered resolved. If you continue to experience any delays when viewing new chat messages and conversations in their conversation history, please contact Workato Support at https://support.workato.com.

1. 24 Gouere 2026 da 10:12 UTCinvestigating

   Estamos a investigar um problema que afecta a criação de aplicações Slack. Os clientes podem encontrar erros ou ser incapazes de completar a configuração ao criar novos aplicativos Slack. Partilharemos informações adicionais assim que estiver disponível.

2. 24 Gouere 2026 da 12:34 UTCidentified

   Identificamos a causa subjacente da questão e estamos a trabalhar activamente na reparação.

3. 24 Gouere 2026 da 16:04 UTCmonitoring

   Nossa equipe tomou medidas para corrigir o problema e está vendo melhorias. Continuamos a monitorizar a plataforma à medida que ela se recupera.

4. 24 Gouere 2026 da 16:26 UTCresolved

   Após um maior acompanhamento, esta questão é agora considerada resolvida. Se você continuar a experimentar quaisquer problemas, entre em contato com o Workato Support em https://support.workato.com.

Traduzido automaticamente da atualização oficial do incidente.

1. 16 Gouere 2026 da 16:56 UTCresolved

   Em 16 de julho de 2026, entre aproximadamente 07:17 e 07:35 AM UTC, a plataforma Workato passou por dois breves períodos de degradação de serviços afetando a plataforma API, os serviços de desenvolvedor e API incorporados, a interface web e a votação de gatilho de receita. Os clientes podem ter observado erros em pedidos de plataforma API, pedidos de API incorporados e pedidos de interface, e algumas pesquisas de gatilho de receita podem ter falhado. A questão já foi resolvida. Entre em contato com o Workato Support (https://support.workato.com) ou seu CSM atribuído se você tiver alguma dúvida ou precisar de assistência sobre este evento.

Traduzido automaticamente da atualização oficial do incidente.

1. 20 Gouere 2026 da 15:22 UTCresolved

   Entre 15 de julho de 2026, 11:16 UTC e 20 de julho de 2026, 1:37 UTC, alguns trabalhos de receita que tinham sido pausados (esperando) por um período prolongado falhou com um erro interno quando eles retomaram e chamou uma função de receita. Trabalhos afetados completados com um erro interno em vez de serem executados com sucesso. Uma correção foi implantada e trabalhos estão agora processando normalmente. Entre em contato com o Workato Support (https://support.workato.com) ou seu CSM atribuído se você tiver alguma dúvida ou precisar de assistência sobre este evento.

Traduzido automaticamente da atualização oficial do incidente.

1. 14 Gouere 2026 da 03:27 UTCinvestigating

   Estamos cientes de que www.workato.com está atualmente indisponível e nossa equipe está ativamente investigando o problema. Partilharemos informações adicionais assim que estiver disponível. app.workato.com permanece disponível e não é afetado.

2. 14 Gouere 2026 da 05:11 UTCresolved

   O problema que afeta www.workato.com foi resolvido e o site já está disponível.

Traduzido automaticamente da atualização oficial do incidente.

1. 1 Gouere 2026 da 12:58 UTCinvestigating

   We are investigating an issue impacting Copilot and AI by Workato. Customers may encounter errors such as "An error occurred during generation. Please try again" or "429 Too Many Requests". We will share additional information as soon as it is available.

2. 1 Gouere 2026 da 13:38 UTCmonitoring

   Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.

3. 1 Gouere 2026 da 14:07 UTCresolved

   After further monitoring, this issue is now considered resolved. For Copilot, customers can simply resubmit their requests. For AI by Workato, customers who experienced "429 Too Many Requests" may need to repeat the affected jobs if needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

1. 23 Mezheven 2026 da 07:21 UTCresolved

   On June 18, 2026, between approximately 12:39 PM and 1:08 PM UTC, Workato GO experienced intermittent unavailability. During this window, users may have been unable to load the application or sign in, and some requests may have returned errors. The issue was caused by a degradation in a backend service supporting Workato GO and has since been resolved. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

1. 17 Mezheven 2026 da 16:56 UTCinvestigating

   We are investigating an issue impacting Event Streams. (Customers may be unable to publish events to event streams.) We will share additional information as soon as it is available.

2. 17 Mezheven 2026 da 17:00 UTCidentified

   We have identified the underlying cause of the issue and are actively working on remediation. We will share additional updates as soon as they are available.

3. 17 Mezheven 2026 da 17:16 UTCmonitoring

   Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.

4. 17 Mezheven 2026 da 17:27 UTCresolved

   After further monitoring, this issue is now considered resolved. Event Streams is now operational and users should be able to publish events. Any failed publishes may be retried as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

1. 17 Mezheven 2026 da 12:14 UTCinvestigating

   We are currently investigating an issue affecting Workato Genies, where Genies are experiencing delays in responding to user queries. We will share additional information as soon as it is available.

2. 17 Mezheven 2026 da 13:39 UTCidentified

   We have identified the underlying cause of the issue and are actively working on remediation.

3. 17 Mezheven 2026 da 15:36 UTCmonitoring

   Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.

4. 17 Mezheven 2026 da 17:44 UTCresolved

   After further monitoring, this issue is now considered resolved. Customers that experienced delays with genie responses may retry their queries. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

1. 16 Mezheven 2026 da 16:23 UTCinvestigating

   We are currently investigating an issue affecting Workato Genies, where genies are unable to respond to user queries. We will share additional information as soon as it is available.

2. 16 Mezheven 2026 da 16:26 UTCmonitoring

   Workato Genies should now be responding to user queries normally. We are continuing to monitor the platform as it recovers.

3. 16 Mezheven 2026 da 16:34 UTCresolved

   After further monitoring, this issue is now considered resolved. Customers that experienced Workato Genies not responding may retry their queries as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

1. 11 Mezheven 2026 da 03:20 UTCinvestigating

   We are investigating an issue impacting Workato Genies. Customers may encounter errors or experience delays when interacting with Genies. We will share additional information as soon as it is available.

2. 11 Mezheven 2026 da 05:23 UTCresolved

   This issue has been resolved. Customers who experienced errors or delays when interacting with Genies should find that conversations are working as expected. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

1. 4 Mezheven 2026 da 18:48 UTCinvestigating

   We are investigating an issue impacting the Workday connector Get Report action. Customers using this action may encounter job error and recipe failures. We will share additional information as soon as it is available.

2. 4 Mezheven 2026 da 19:43 UTCmonitoring

   Our team has identified the issue and taken steps to remediate it. We are seeing improvement and continuing to monitor the platform as it recovers.

3. 4 Mezheven 2026 da 20:52 UTCresolved

   After further monitoring, this issue is now considered resolved, and customers should no longer see job failures. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

1. 3 Mezheven 2026 da 10:42 UTCresolved

   On June 03, 2026, between approximately 08:30 AM and 09:30 AM UTC, the Workato platform experienced a degradation in its AgentX service. Some customers may have encountered errors in the AgentX chats. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

1. 26 Mae 2026 da 14:34 UTCidentified

   We have identified an issue affecting Workflow Apps. Customers may observe that the Page table component is not displaying existing records from data tables. We are actively working on remediation steps. We will share additional information as soon as it is available.

2. 26 Mae 2026 da 15:43 UTCmonitoring

   Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.

3. 26 Mae 2026 da 16:04 UTCresolved

   After further monitoring, this issue is now considered resolved. Customers should now be able to view records in the Page table component within Workflow Apps as expected. If you continue to experience any issues, please contact Workato Support at support.workato.com.

1. 26 Mae 2026 da 10:44 UTCinvestigating

   We are investigating an issue impacting Custom Connectors. Some customers may observe "Failed to load connections" errors and recipe failures. We will share additional information as soon as it is available.

2. 26 Mae 2026 da 12:36 UTCidentified

   We have identified the underlying cause of the issue and are actively working on remediation.

3. 26 Mae 2026 da 17:50 UTCresolved

   After further monitoring, this issue is now considered resolved. Customers should now be able to load connections for Custom connectors without error. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

1. 21 Mae 2026 da 09:04 UTCinvestigating

   We are investigating an issue impacting the Audit Log Streaming Service. Some customers may observe delays in audit log replication, with log entries taking longer than expected to be delivered. We will share additional information as soon as it is available.

2. 21 Mae 2026 da 10:51 UTCidentified

   We have identified the underlying cause and are actively working on remediation. We will share additional information as soon as it is available.

3. 21 Mae 2026 da 11:56 UTCmonitoring

   Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.

4. 21 Mae 2026 da 12:20 UTCresolved

   After further monitoring, this issue is now considered resolved. Customers should no longer experience any delays in audit log replication. Our team is currently working to deliver the affected events and aims to complete this by the end of next week. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.