Histórico de interrupções do Workramp

1. 31 Eost 2026 da 14:15 UTCinvestigating

   Alguns recursos alimentados por IA não estão funcionando atualmente. Nossa equipe está ativamente investigando o problema e trabalhando em uma atualização. As seguintes características estão atualmente afetadas: -Criar Guia via IA - impactando Aprender:Up/interno -Ai Challenge Grading - impactando Learn:Up/internal -Ai Text Question Grading - impactando ambos Aprenda:Up & Academias Continuaremos a monitorar a situação e fornecer atualizações aqui à medida que soubermos mais. Obrigado pela vossa paciência enquanto trabalhamos para resolver isto.

2. 31 Eost 2026 da 20:09 UTCidentified

   Nossa equipe de infraestrutura encontrou o problema e está trabalhando em uma atualização para corrigi-lo. Uma vez confirmado, nossa equipe será capaz de fazer uma correção de dados para o AI Text Question rating & AI Challenge rating que estão atualmente presos. Você é livre para classificar manualmente aqueles se você quiser no ínterim. Vamos atualizar aqui novamente uma vez que a atualização é liberada e, em seguida, novamente quando a correção de dados foi concluída.

3. 1 Gwengolo 2026 da 20:50 UTCmonitoring

   Foi implementada uma solução e estamos a acompanhar os resultados. Todas as seguintes características de IA devem estar funcionando novamente: -Criar Guia via IA - Classificação do Desafio da AI - Grading da Questão do Texto da AI Nossa equipe está trabalhando em uma correção de dados para qualquer classificação que foi faltada para a questão de classificação de questões de texto de IA. Para desafios, esses são configurados para desatribuir o classificador de IA e atribuir usuários reais após serem incapazes de classificar, para que possam ser classificados manualmente. Se você precisar do AI Challenge grader em vez para qualquer perdido em 31 de agosto, por favor, entre em contato com [email protected]

4. 2 Gwengolo 2026 da 13:41 UTCresolved

   A correção de dados para o problema de Grading de questões do texto de IA já foi lançada, então este problema foi agora totalmente resolvido. Se estiver a notar alguma coisa ou se houver alguma coisa com que possamos ajudar, por favor contacte o [email protected]

Traduzido automaticamente da atualização oficial do incidente.

1. 20 Genver 2026 da 16:39 UTCinvestigating

   Our backend team is aware of the issue and are investigating further

2. 20 Genver 2026 da 16:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results

3. 20 Genver 2026 da 16:46 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 20 Genver 2026 da 16:50 UTCresolved

   The incident has been fully resolved

1. 15 Here 2025 da 18:57 UTCinvestigating

   We are currently experiencing an outage with the platform and our backend team is investigating the issue.

2. 15 Here 2025 da 19:05 UTCidentified

   We have identified the cause of the issue. You may see some errors persist or degraded site performance while we are working towards a solution.

3. 15 Here 2025 da 19:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 15 Here 2025 da 22:21 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 15 Here 2025 da 22:21 UTCresolved

   This incident has been resolved.

1. 26 Gwengolo 2025 da 15:35 UTCinvestigating

   We are currently investigating reports of delays with SCORM module statuses syncing to WorkRamp after learner completion.

2. 26 Gwengolo 2025 da 16:29 UTCinvestigating

   This issue is now resolved and SCORM module statuses are syncing as expected.

3. 26 Gwengolo 2025 da 16:30 UTCresolved

   This issue is now resolved and SCORM module statuses are syncing as expected.

1. 8 Gwengolo 2025 da 18:14 UTCinvestigating

   Analytics Studio is down due to an outage with Omni Analytics. Omni has identified the source of the issue and is working on a fix. More information can be found on their status page at https://status.omniapp.co/

2. 8 Gwengolo 2025 da 18:16 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 Gwengolo 2025 da 18:46 UTCmonitoring

   Omni Analytics has implemented a fix and is monitoring the progress.

4. 8 Gwengolo 2025 da 19:25 UTCresolved

   This incident has been resolved.

1. 3 Gwengolo 2025 da 16:26 UTCinvestigating

   We are currently investigating reports of platform slowness and errors within the Employee and Customer Learning Cloud.

2. 3 Gwengolo 2025 da 17:27 UTCresolved

   This incident has now been resolved.

1. 12 Eost 2025 da 14:28 UTCinvestigating

   We are currently investigating an issue with errors when loading reports from the Report Builder. This is limited to customers in the EU.

2. 12 Eost 2025 da 15:51 UTCresolved

   This incident has been resolved.

1. 8 Eost 2025 da 16:21 UTCinvestigating

   We are currently investigating an issue with the content search in the Admin Console returning no results.

2. 8 Eost 2025 da 17:00 UTCidentified

   The issue has been identified and a fix is being applied.

3. 8 Eost 2025 da 17:04 UTCresolved

   The issue has been resolved and the Admin Console content search is now working as expected.

1. 12 Mezheven 2025 da 18:35 UTCinvestigating

   Our marketing host Kinsta is currently experiencing site issues which leads to an error page on workramp.com. All WorkRamp services are currently functional and you can find the login page at app.workramp.com/login or through your company domain.

2. 12 Mezheven 2025 da 21:05 UTCresolved

   This incident has been resolved.

1. 10 Mezheven 2025 da 20:37 UTCresolved

   Admins receiving a "Sorry, an error occurred" message when working in the Admin console.

1. 15 Du 2024 da 15:30 UTCinvestigating

   We are experiencing degraded performances in the employee learning cloud which is leading an error when publishing Guides.

2. 15 Du 2024 da 19:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 Du 2024 da 21:52 UTCresolved

   This incident has been resolved.

1. 16 Eost 2024 da 13:53 UTCinvestigating

   We're currently experiencing a service outage on our Employee and Customer Learning Cloud. Our team is actively working on investigating the issue.

2. 16 Eost 2024 da 13:56 UTCmonitoring

   The site is up and running and we are monitoring the results.

3. 16 Eost 2024 da 15:28 UTCresolved

   This incident has been resolved.

1. 5 Ebrel 2024 da 20:40 UTCinvestigating

   We are aware of an issue with our platform intermittently producing a generic errors.

2. 5 Ebrel 2024 da 20:42 UTCidentified

   Our backend team is working on resolving the intermittent error. We expect full platform stability soon.

3. 5 Ebrel 2024 da 21:19 UTCmonitoring

   We have now deployed a fix and are monitoring the results.

4. 5 Ebrel 2024 da 21:47 UTCresolved

   This incident has been resolved.

1. 2 Ebrel 2024 da 15:45 UTCidentified

   Our team has identified that there is a service outage on our Employee and Customer Learning Cloud.

2. 2 Ebrel 2024 da 16:14 UTCinvestigating

   We're currently experiencing a service outage on our Employee and Customer Learning Cloud. Our team is actively working on investigating the issue.

3. 2 Ebrel 2024 da 16:35 UTCidentified

   Our team has identified a possible cause for the outage and are working on a solution.

4. 2 Ebrel 2024 da 16:44 UTCmonitoring

   The platform is back up and running, however our team is still monitoring the stability of the platform's performance.

5. 2 Ebrel 2024 da 19:01 UTCresolved

   This incident has been resolved.

1. 16 Cʼhwevrer 2024 da 19:56 UTCinvestigating

   We are currently investigating this issue.

2. 16 Cʼhwevrer 2024 da 19:58 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 16 Cʼhwevrer 2024 da 19:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16 Cʼhwevrer 2024 da 20:01 UTCresolved

   This incident has been resolved.

1. 15 Du 2023 da 21:43 UTCinvestigating

   There is currently a platform outage where users will encounter a generic “Sorry, an error occurred.’ message. Our backend team is already investigating the issue and working on getting the platform back up and running.

2. 15 Du 2023 da 21:52 UTCmonitoring

   Our team has restored platform functions and are monitoring the backend impact.

3. 15 Du 2023 da 22:05 UTCidentified

   While we were accessing the backend impact of the original issue, the backend processes became congested and the platform unavailable again.

4. 15 Du 2023 da 22:23 UTCidentified

   We are continuing to work on a fix for this issue.

5. 15 Du 2023 da 22:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 16 Du 2023 da 00:15 UTCresolved

   A solution has been put in place and the platform is functioning stably.

1. 31 Here 2023 da 21:37 UTCinvestigating

   Users are currently seeing a generic "Sorry, an error occurred." message when trying to access any WorkRamp pages.

2. 31 Here 2023 da 21:39 UTCidentified

   WorkRamp pages are loading again but we are still identifying the cause of the original error.

3. 31 Here 2023 da 21:46 UTCresolved

   The error is now resolved and all systems are functional.

1. 18 Here 2023 da 13:02 UTCinvestigating

   There is a backup of backend processes causing a delay in certain actions in the platform.

2. 18 Here 2023 da 13:51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18 Here 2023 da 14:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 Here 2023 da 15:52 UTCresolved

   This incident has been resolved.

1. 1 Gwengolo 2023 da 16:15 UTCresolved

   Due to a backup of some platform processes, some functions, such as Guide publishing or emails being sent out from the platform, are seeing delays from 30 minutes to 1 hour.

1. 9 Meurzh 2023 da 18:39 UTCinvestigating

   The service provider we use to manage our SCORM modules, SCORM Cloud, is experiencing some technical difficulties. This causes users to see a blank page when navigating into a SCORM module.

2. 9 Meurzh 2023 da 19:02 UTCmonitoring

   SCORM modules are loading normally again. We are monitoring this to confirm it is no longer an issue.

3. 10 Meurzh 2023 da 03:57 UTCresolved

   This incident has been resolved.