Histórico de interrupções do Xendit

1. 12 Eost 2026 da 19:05 UTCidentified

   Dear Valued Customers, We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 20.00% of requests in the last 15 minutes have been affected - First triggered at: 2026-08-13 02:03:17+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 Eost 2026 da 20:07 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 Eost 2026 da 19:04 UTCidentified

   Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Indonesia - Over 0.5% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 Eost 2026 da 20:03 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 Eost 2026 da 17:39 UTCidentified

   Caros clientes valiosos, Detectamos problemas com a criação do VIRTUAL ACCOUNT BJB devido a perturbações no final do nosso parceiro. Impacto: - Novas contas virtuais não podem ser criadas Estamos investigando e manteremos esta página atualizada conforme ouvirmos notícias do nosso parceiro. Entretanto, recomendamos que tome as seguintes medidas para atenuar as perturbações durante este incidente: - Aconselhar seus pagadores a usar outros canais de pagamento Desculpe o inconveniente causado. Sinceramente, Serviço ao cliente Xendit

2. 12 Eost 2026 da 18:39 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Traduzido automaticamente da atualização oficial do incidente.

1. 12 Eost 2026 da 17:10 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: above 50001

2. 12 Eost 2026 da 17:20 UTCresolved

   This incident has been resolved.

1. 12 Eost 2026 da 16:20 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_GCASH: 1-50000

2. 12 Eost 2026 da 16:50 UTCresolved

   This incident has been resolved.

1. 12 Eost 2026 da 16:02 UTCidentified

   Dear Valued Customers, We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 Eost 2026 da 16:03 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Traduzido automaticamente da atualização oficial do incidente.

1. 12 Eost 2026 da 16:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: All amount

2. 12 Eost 2026 da 18:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-9999, above 100000001

3. 12 Eost 2026 da 18:20 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: 1-4999, 10000-50000000 BNI: 1-9999, 100000001-250000000 MANDIRI: 10000-50000000 PERMATA: 1-9999, above 100000001 Other banks and Ewallets: 1-9999, 100000001-250000000

4. 12 Eost 2026 da 20:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: 1-4999, 10000-50000000 BNI: 1-9999, 100000001-250000000 MANDIRI: 10000-50000000 PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-9999, 100000001-250000000

5. 12 Eost 2026 da 21:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-4999, above 250000001

Traduzido automaticamente da atualização oficial do incidente.

1. 12 Eost 2026 da 14:53 UTCidentified

   Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 Eost 2026 da 14:54 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 Eost 2026 da 09:56 UTCidentified

   Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 Eost 2026 da 12:18 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 Eost 2026 da 06:52 UTCidentified

   Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 Eost 2026 da 08:54 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 Eost 2026 da 04:28 UTCidentified

   Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 Eost 2026 da 05:16 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 Eost 2026 da 04:25 UTCidentified

   Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 Eost 2026 da 04:28 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 Eost 2026 da 02:12 UTCidentified

   Caros clientes valiosos, Detectamos problemas com os pagamentos do ECPAY LOAN Over-The-Counter (OTC) devido a perturbações no final do nosso parceiro. Impacto: - O ECPAY LOAN criado sobre o contador (OTC) não pode ser pago - O bem sucedido pagamento Over-The-Counter (OTC) levará mais tempo para processar - Os comerciantes ainda poderão criar/atualizar códigos de pagamento Over-The-Counter (OTC) Estamos investigando e manteremos esta página atualizada conforme ouvirmos notícias do nosso parceiro. Entretanto, recomendamos que tome as seguintes medidas para atenuar as perturbações durante este incidente: - Aconselhar seus pagadores a usar outros canais de pagamento Desculpe o inconveniente causado. Sinceramente, Serviço ao cliente Xendit

2. 12 Eost 2026 da 02:31 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Traduzido automaticamente da atualização oficial do incidente.

1. 12 Eost 2026 da 01:45 UTCidentified

   Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 Eost 2026 da 01:46 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 Eost 2026 da 01:43 UTCidentified

   Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 Eost 2026 da 01:44 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 12 Eost 2026 da 00:00 UTCidentified

   Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BNI: 1-4999, above 250000001

2. 12 Eost 2026 da 00:50 UTCresolved

   This incident has been resolved.

1. 11 Eost 2026 da 23:38 UTCidentified

   Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 12 Eost 2026 da 00:38 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 11 Eost 2026 da 22:05 UTCidentified

   Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 11 Eost 2026 da 22:06 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

1. 11 Eost 2026 da 21:21 UTCidentified

   Caros clientes valiosos, Detectamos problemas com os pagamentos do DANA QR CODE devido a uma perturbação no final do nosso parceiro. Impacto: - Estamos vendo problemas com a conclusão dos pagamentos na DANA - Os comerciantes serão capazes de iniciar transações com sucesso, mas são susceptíveis de receber callbacks atrasados para a conclusão do pagamento. - Mercado: Indonésia - Impacto: taxa de pagamento bem sucedida caiu abaixo do limiar normal Estamos atualmente em processo de investigação e manteremos esta página atualizada conforme aprendermos mais e restaurarmos esses serviços. Enquanto isso, recomendamos que você tome as seguintes ações para mitigar interrupções para seus usuários finais durante este incidente: - Aconselhar os usuários finais a completar pagamentos através de um provedor alternativo de eWallet até a resolução do problema. - Reconciliação do estado das transações que foram iniciadas após o incidente será necessária. Trabalharemos com nosso provedor eWallet e forneceremos informações adicionais no devido tempo. Desculpe o inconveniente causado. Sinceramente, Serviço ao cliente Xendit

2. 11 Eost 2026 da 21:24 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Traduzido automaticamente da atualização oficial do incidente.

1. 11 Eost 2026 da 21:19 UTCidentified

   Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

2. 11 Eost 2026 da 21:20 UTCresolved

   Dear Customers, This incident has been resolved. Sincerely, Xendit customer service