Histórico de interrupções do Zamzar

1. 13 Gouere 2026 da 19:53 UTCinvestigating

   Estamos a investigar um problema com interrupções intermitentes. Atualizaremos aqui com quaisquer atualizações.

2. 13 Gouere 2026 da 21:18 UTCinvestigating

   Continuamos a investigar uma questão de rede intermitente. Estamos em contato com o nosso provedor de hospedagem e forneceremos atualizações adicionais à medida que as obtivermos.

3. 13 Gouere 2026 da 22:04 UTCmonitoring

   A solução foi identificada e agora estamos a monitorizar.

4. 13 Gouere 2026 da 22:14 UTCresolved

   Tivemos a confirmação da nossa empresa de hospedagem de que o problema agora está resolvido e não vimos qualquer recorrência do problema.

Traduzido automaticamente da atualização oficial do incidente.

1. 3 Gouere 2026 da 20:15 UTCinvestigating

   Estamos observando tempos elevados de fila para trabalhos de conversão de API para alguns clientes. A nossa equipa de engenheiros está a investigar assim que tivermos uma actualização, vamos postar aqui.

2. 3 Gouere 2026 da 20:16 UTCidentified

   A questão foi identificada e estamos a trabalhar para resolver.

3. 3 Gouere 2026 da 20:28 UTCmonitoring

   Os tempos da fila estão a descer, vamos voltar a actualizar aqui assim que o incidente estiver resolvido.

4. 3 Gouere 2026 da 20:53 UTCresolved

   Este incidente está agora resolvido - os tempos da fila voltaram ao normal.

Traduzido automaticamente da atualização oficial do incidente.

1. 21 Here 2025 da 15:24 UTCresolved

   The Zamzar API was not able to process new conversions for approximately 90 minutes due to an issue with our service provider (Amazon Web Services), as widely reported in the press. During this time the API returned an HTTP 503 "Service Unavailable" error and was not able to accept new conversion jobs or allow logins to the API user dashboard. The issue was resolved 90 minutes after it started, with new conversions then possible. For more information on the AWS outage please see https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A

1. 8 Here 2025 da 06:54 UTCinvestigating

   Our engineers are investigating an issue with our Developer API where there are delays when completing some API jobs. All jobs are being accepted ok, but some jobs are taking longer than usual to complete.

2. 8 Here 2025 da 07:20 UTCidentified

   Our team has identified the cause of this issue and have implemented a fix which should now result in minimal to no delays for any new jobs submitted to the API for conversion.

3. 8 Here 2025 da 07:36 UTCmonitoring

   Our team has implemented a fix for the conversion delays and API service has now returned to normal. We will continue to monitor for any further issues, but any new jobs submitted for conversion are not experiencing any delays.

4. 8 Here 2025 da 08:28 UTCresolved

   No further issues have been detected, and the API is operating as normal - this incident has been resolved.

1. 2 Cʼhwevrer 2025 da 08:31 UTCinvestigating

   Our team are currently investigating an issue where we aren't processing conversions.

2. 2 Cʼhwevrer 2025 da 09:07 UTCinvestigating

   As a further update our team are still investigating the underlying issue.

3. 2 Cʼhwevrer 2025 da 10:16 UTCmonitoring

   We have identified the issue and have rolled a fix for this.

4. 2 Cʼhwevrer 2025 da 16:50 UTCresolved

   This incident has been resolved - all conversions should now be possible again, thanks for your patience whilst we worked to resolve this.

1. 23 Genver 2025 da 10:56 UTCinvestigating

   We are seeing some performance issues with www.zamzar.com and our team are currently investigating. We will update here once we have further updates.

2. 23 Genver 2025 da 11:11 UTCidentified

   We have identified the issue and a fix has been prepared. Further updates will be posted here.

3. 23 Genver 2025 da 11:37 UTCmonitoring

   A fix has been implemented and we are now monitoring.

4. 23 Genver 2025 da 13:12 UTCresolved

   This incident has now been resolved.

1. 23 Genver 2024 da 15:17 UTCinvestigating

   We are currently investigating an issue affecting web traffic to www.zamzar.com. This may mean that you are unable to perform conversions at this time. Once we have an update to this we will post here.

2. 23 Genver 2024 da 15:23 UTCmonitoring

   We have now identified the issue and all services should be back. We are going to continue to monitor for the next couple of hours.

3. 23 Genver 2024 da 15:23 UTCmonitoring

   Website is now operational.

4. 23 Genver 2024 da 17:16 UTCresolved

   We are happy that this incident is now resolved. Sorry for any inconvenience caused.

1. 9 Meurzh 2022 da 20:57 UTCinvestigating

   We have observed an interruption to a number of requests to our API conversion service. Our team are currently investigating the underlying cause and will update further here once we know more.

2. 9 Meurzh 2022 da 22:24 UTCresolved

   This incident has now been resolved.

1. 20 Gouere 2021 da 06:29 UTCinvestigating

   We have observed an interruption to a number of requests to our API conversion service. Our team are currently investigating the underlying cause and will update further here once we know more.

2. 20 Gouere 2021 da 07:37 UTCmonitoring

   Our team has identified that some requests to the API failed to be serviced between 05:45 AM UTC - 07:05 AM UTC today, instead returning an HTTP "500" error. The underlying problem causing those requests not to be processed has now been remediated and any ongoing requests submitted to the API will now function as expected. Any requests submitted during that timeframe which failed (including file conversion requests) will need to be re-submitted for processing. We will continue to closely monitor the service for any issues but are not anticipating any further problems.

3. 20 Gouere 2021 da 08:11 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 20 Gouere 2021 da 09:26 UTCresolved

   We can confirm this issue has now been resolved and new API requests submitted since 07:05 AM UTC today are processing normally. We will continue to perform enhanced monitoring of the service throughout the day.

1. 9 Mezheven 2020 da 22:21 UTCinvestigating

   The Zamzar website (https://www.zamzar.com) is currently experiencing some network connectivity issues. Our engineers are actively working with our datacenter provider. Apologies for any inconvenience caused.

2. 10 Mezheven 2020 da 00:15 UTCmonitoring

   Network connectivity appears to have been restored by our datacenter provider, and the Zamzar website is available again. Our engineers will continue to monitor closely over the coming hours. Apologies for any inconvenience caused, whilst IBM worked to fix this issue.

3. 10 Mezheven 2020 da 00:20 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 10 Mezheven 2020 da 07:38 UTCresolved

   This network connectivity issue that affected the website at https://www.zamzar.com is now resolved. Apologies for the issues.

1. 1 Gouere 2019 da 12:57 UTCmonitoring

   We have observed an interruption to a small number of requests to the API conversion service. A small number of clients may have received an HTTP 500 error when submitting requests to the API. This issue has now been resolved and our team are closely monitoring to ensure that no further issues arise.

2. 1 Gouere 2019 da 16:01 UTCresolved

   We have been monitoring this over the past few hours and have not seen further issues, as such this is now resolved.

1. 27 Mezheven 2019 da 14:07 UTCinvestigating

   We are observing some file conversion exports being delayed for some customers. Our engineer team are currently investigating as soon as we have an update we will post here.

2. 27 Mezheven 2019 da 14:48 UTCmonitoring

   We are no longer seeing file conversion export delays. We will continue to monitor.

3. 27 Mezheven 2019 da 20:40 UTCresolved

   This is now resolved.

1. 21 Mezheven 2019 da 10:25 UTCinvestigating

   We are observing elevated queue times for API conversion jobs for some customers. Our engineer team are currently investigating as soon as we have an update we will post here.

2. 21 Mezheven 2019 da 11:07 UTCmonitoring

   We are no longer seeing elevated queue times for API conversion jobs. We will continue to monitor.

3. 21 Mezheven 2019 da 14:04 UTCresolved

   Following continued monitoring of these elevated queue times - this is now resolved.

1. 3 Mae 2019 da 13:20 UTCinvestigating

   We are observing elevated queue times for API conversion jobs for some customers. Our ops team have deployed more API resources to mitigate these issues. We will continue to monitor and update here with any status updates.

2. 3 Mae 2019 da 14:02 UTCmonitoring

   We are no longer seeing elevated queue times for API conversion jobs. We will continue to monitor.

3. 3 Mae 2019 da 20:07 UTCresolved

   Following monitoring of these elevated queue times - this is now resolved.

1. 1 Ebrel 2019 da 07:00 UTCinvestigating

   We are observing elevated queue times for API conversion jobs for some customers. Our ops team have deployed more API resources to mitigate these issues. We will continue to monitor the situation and update this ticket.

2. 1 Ebrel 2019 da 07:50 UTCmonitoring

   We are now seeing normal response times across all API jobs. We will continue to monitor the situation but do not expect to see increased queue times for future jobs.

3. 1 Ebrel 2019 da 10:38 UTCresolved

   Our ops team have been monitoring the services closely for the last 2 hours and have not observed any elevated queue times for jobs submitted during this period. We are therefore closing this incident and will continue to monitor.

1. 20 Cʼhwevrer 2019 da 09:17 UTCmonitoring

   We are observing elevated queue times for API conversion jobs for some customers. Our ops team have deployed more API resources to mitigate these issues and are now seeing normal response times across all API jobs. We will continue to monitor the situation but do not expect to see increased queue times for future jobs.

2. 20 Cʼhwevrer 2019 da 11:36 UTCresolved

   Our ops team have been monitoring the services closely for the last 2 hours and have not observed any elevated queue times for jobs submitted during this period. We are therefore closing this incident and will continue to monitor.

1. 29 Du 2018 da 20:13 UTCinvestigating

   The Zamzar website (https://www.zamzar.com) is currently experiencing some network connectivity issues. Our engineers are actively working with our datacenter provider. Apologies for any inconvenience caused.

2. 29 Du 2018 da 20:24 UTCinvestigating

   Our hosting provider have advised us they are experiencing a network connectivity issue in one of their datacenter's. We are actively working with them to resolve this and will update here as soon as we have anything further.

3. 29 Du 2018 da 21:14 UTCmonitoring

   Our hosting provider has advised that the network connectivity issues are resolved. We will continue to monitor over the next few hours. Apologies for the issues.

4. 30 Du 2018 da 08:12 UTCresolved

   This network connectivity issue is now resolved. Apologies for the issues.

1. 10 Meurzh 2018 da 13:02 UTCinvestigating

   We are investigating a short period of downtime on the the Zamzar Developer API at the api.zamzar.com and sandbox.zamzar.com endpoints.

2. 10 Meurzh 2018 da 15:36 UTCresolved

   No further downtime has been experienced. There was an outage of just under 3 minutes between 12:53:23 YTC and 12:56:19 UTC, which resulted in HTTP 503 "Service Unavailable" responses being returned to some client requests to api.zamzar.com and sandbox.zamzar.com. The underlying cause of this issue was identified by our engineers and has now been fixed.

1. 10 Meurzh 2018 da 13:00 UTCinvestigating

   Our team are currently investigating a number of delayed conversions on the Zamzar API. As soon as our team have any updates we will post them here.

2. 10 Meurzh 2018 da 15:40 UTCmonitoring

   New jobs submitted to the /jobs endpoint at api.zamzar.com and sandbox.zamzar.com are no longer experiencing conversion delays. Some older jobs are still being converted. We will continue to monitor the system to ensure all older jobs are converted ok.

3. 10 Meurzh 2018 da 16:17 UTCresolved

   All conversion delays have now been cleared. Our team will continue to monitor for any further delays, but none are expected.

1. 8 Meurzh 2018 da 20:55 UTCresolved

   Our operations team have observed that a small number of HTTP POST requests to submit files for conversion to the /v1/jobs API endpoint resulted in an "HTTP 422 Unprocessable" error between March 7th 2018, 14:59:00 UTC and March 8th 2018, 11:53:59 UTC. Additionally the following unexpected response message may have been received by some clients during that time: {"errors":[{"context":{"parameter":"source_file","reason":"binary data was not successfully received"},"code":11,"message":"an invalid value was specified for a parameter"}]} This problem which is now resolved was caused by an internal configuration issue within the Zamzar API. The root cause of that problem has been identified and a fix has been put in place to ensure this issue does not reoccur. Thanks for your patience whilst this issue was ongoing.