57 Zero Hash incidents · Eost 2025 — official updates, affected components, duration and resolution details.
Estamos cientes de períodos de sessão atualmente ocorrendo no financiamento da conta SDK, que estão causando falhas de depósito. A nossa equipa de engenharia está a trabalhar no assunto. Vamos mantê-lo informado.
Este incidente foi resolvido.
Traduzido automaticamente da atualização oficial do incidente.
Estamos cientes de um atraso no processamento de retiradas de criptografia SOL. Nosso provedor de MPC investigou o problema e uma correção foi implementada, estamos monitorando os resultados.
Todas as transações impactadas foram agora confirmadas on-chain.
Traduzido automaticamente da atualização oficial do incidente.
A rede Cosmos Mainnet parou no bloco 33.086.740, causando uma falha temporária na cadeia. A Fundação Cosmos está investigando ativamente o problema, e forneceremos novas atualizações assim que mais informações estiverem disponíveis.
Ainda estamos monitorando o status da Cosmos Mainnet, e forneceremos novas atualizações assim que mais informações estiverem disponíveis. Todos os outros activos permanecem inalterados.
Os validadores do Cosmos Hub anunciaram que a rede será reiniciada às 12:00 UTC (08:00 EDT) hoje, 23 de setembro. Continuaremos a acompanhar através do reinício e confirmaremos assim que os depósitos e retiradas ATOM tiverem sido totalmente retomados. Todos os outros activos permanecem inalterados.
A rede Cosmos foi reiniciada com sucesso, a produção de blocos foi retomada e as operações são normais. Os depósitos e levantamentos ATOM são retomados. Continuaremos a monitorizar a rede em busca de estabilidade.
Traduzido automaticamente da atualização oficial do incidente.
O Cosmos Mainnet parou a partir do bloco 32.878,318. A questão foi identificada e está sendo remediada pela Fundação Cosmos. Nossa equipe está monitorando a situação e fornecerá atualizações assim que estiverem disponíveis.
Cosmos Mainnet voltou à funcionalidade normal.
Traduzido automaticamente da atualização oficial do incidente.
We are currently investigating an issue affecting tag-based withdrawals made through our SDK. Our team is actively working on a resolution and will share updates as soon as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Nosso provedor de tecnologia MPC está investigando um problema finalizando transações na rede XRP Retiradas na rede são adiadas, e será enviado on-chain automaticamente após resolução de problema
Este incidente já foi resolvido
Traduzido automaticamente da atualização oficial do incidente.
Estamos cientes de alta taxa de erro de 503 em /liquidez, /pagamento e /convert Withdraw endpoints. A equipe está olhando ativamente para isso e vamos fornecer uma atualização em 30 minutos. Enquanto isso, solicitações e execuções do RFQ serão afetadas.
Uma correção foi implementada e os objetivos afetados foram de volta em torno de 07:00 UTC. Estamos monitorando os serviços e vamos atualizar uma vez que o problema confirmando é totalmente resolvido.
Este incidente foi resolvido. Todos os serviços impactados são operacionais e estáveis. Obrigado por sua paciência enquanto trabalhamos com isso e sinta-se livre para entrar em contato para apoiar se você tiver alguma dúvida.
Traduzido automaticamente da atualização oficial do incidente.
We are currently investigating an issue where users are experiencing unexpected "session expired" errors. We are also aware that this is preventing successful deposits. Our engineering team is actively looking into the root cause, and we are working to get this resolved as quickly as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We identified an issue that caused some incoming digital asset deposits to not be credited to accounts. The root cause has been addressed and deposits are being processed. We are now working through resolving impacted transactions. There is no risk of missed or lost deposits and all assets sent to Zero Hash wallets are safe. We appreciate your patience while we resolve this issue.
All impacted deposits have been credited.
We are currently investigating delays in settling crypto withdrawals, deposits, executions and trades
We are continuing to work on a fix for this issue.
We are continuing to work on this issue. Account balance update webhooks are being queued and will be delivered upon issue resolution
We are continuing to actively work toward a resolution on this issue. Our team is in direct communication with a 3rd party provider and are working collaboratively to expedite a fix. We sincerely apologize for the inconvenience and appreciate your continued patience.
A fix has been implemented and our primary services have recovered. We are now actively processing the backlog of impacted transactions. Thank you for your continued patience while we finalize the cleanup.
Update: Account balances and withdrawals are fixed and flowing as expected. We're still processing the backlogged webhooks from the downtime window, but new account balance updates are flowing through normally.
This incident has been resolved.
We have identified an issue with the system we use to detect and credit digital asset deposits automatically on the Polygon network. During this time, there may be delays in applying digital asset deposits to their intended accounts. There is no risk of missed or lost deposits and all assets sent to zerohash wallets are safe. We appreciate your patience while we resolve this issue.
We've rescanned and have fully caught up on all Polygon blocks; all deposits have now been confirmed.
We've noticed an increased delay in processing Solana Withdrawals. Our team is now currently investigating. We will keep you posted.
We are continuing to investigate this issue.
Update: The issue stems to our MPC provider partner which is currently experiencing in processing outgoing transactions. Multiple crypto currencies are now affected by these delays.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of a delay of processing crypto withdrawals on Stellar (XLM) network. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.
All impacted transaction have been confirmed on-chain.
Our team noticed a delay in crypto withdrawals and upon further investigation, this was caused by our MPC provider. We are working closely with them to resolve this issue. Thank you for your patience.
We are continuing to work on a fix for this issue.
A fix has been implemented by our MPC provider. We are now monitoring the results
This incident has been resolved.
We are currently investigating an issue with our Account Funding SDK. Some users may experience intermittent loading issues or a blank screen when attempting to fund their accounts. Our engineering team is actively diagnosing the root cause. We apologize for the inconvenience and will provide another update as soon as more information is available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue preventing users from accessing the Client Portal; API calls are not impacted. We will provide updates as they become available
A fix has been implemented and our Client Portal is functioning as expected.
We are aware that our developer documentation site is currently unavailable. The issue has been traced to our third-party documentation hosting provider, which is experiencing an ongoing outage on their side. The zerohash API and platform are not affected — trading, settlement, withdrawals, and all platform operations are running normally. We are monitoring our provider's status page and will post an update as soon as service is restored.
A fix has been implemented and access to our documentation has been restored. We are still monitoring the situation and will provide additional updates as soon as possible.
Our third-party documentation hosting provider is still experiencing intermittent issues. We are actively monitoring the situation.
This incident has been resolved.
We are aware of a delay of processing Ethereum (ETH) crypto withdrawals. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.
All impacted transactions have now been confirmed on-chain.
We are aware of a delay of processing Solana (SOL) crypto withdrawals. We have identified the issue and are currently working on a fix. Impacted transactions will be confirmed on-chain automatically following issue resolution.
All impacted transactions have now been confirmed on-chain.
We are aware of a delay of processing Solana (SOL) crypto withdrawals. We are actively investigating the issue and will provide updates as soon as we can. Impacted transactions will be confirmed on-chain automatically following issue resolution.
We have identified a the root cause and are actively working on a fix.
All impacted transactions have now been confirmed on-chain.
