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We are currently investigating this issue. Please note that this does not apply to BTC sports or SIS and TRP early prices.

This incident has been resolved.

Good morning. Please be advised that we are currently experiencing a delay in the availability of the BTC HGB01 and BTC VIP Virtual data. We are actively investigating the issue and working to restore the affected data as quickly as possible. We apologise for any inconvenience caused and appreciate your patience. Further updates will be provided as they become available.

This has been resolved and the events have been made available. We appreciate your patience.

We are currently investigating this issue.

We are continuing to investigate this issue.

This incident has been resolved.

We have expereinced a power failure at the location of our servers. Please note that feeds from BTC and Geoff Banks will be effected until this is resolved. We have an engineer onsite.

We are continuing to investigate the power failure at the location of our servers. At this time, there is unfortunately no further update to share. Feeds from BTC and Geoff Banks remain affected while our engineers continue to work onsite to resolve the issue as quickly as possible. We appreciate your patience and understanding, and we will provide a further update as soon as more information becomes available.

We would like to provide a further update regarding the power failure at the location of our servers. The issue is still being actively worked on by engineers onsite. At present, feeds from BTC and Geoff Banks remain affected, and unfortunately we do not yet have an estimated time for resolution. We understand the inconvenience this may cause and appreciate your continued patience while work continues to restore services as quickly as possible. We will provide another update as soon as further information becomes available.

Power was restored during the night. We are in the process of starting the servers up safely and ensuring that everything is working as expected. Your patience is appreciated, and we will deliver the files as soon as possible.

Power has been restored. We are working towards getting EPs available for BTC data. Please note that there are still issues with the server that provides the BTC horse racing file, and the VIP events. We are working on this as a priority.

This incident has been resolved.

Please note that a R4 for 15p has been applied to all bets for the 19:10 at Lingfield by BTC at 07:49:09. This was applied before any EPs were received. Please note that we are unable to correct this. Any bets on this race will need to be manually settled.

Please manually settle any bets on this race

We have received the following from SIS regarding the data outage: Please note that some customers may not currently be receiving data. Our support teams are working to resolve the issue. Apologies for the inconvenience.

This incident has been resolved.

We are currently investigating this issue.

Please note that SIS and TRP feed are unaffected. Only the VIP events and HGB01 file are not presently updating.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have lost connection to BTC. We are liaising with their IT team to get reconnected and apply early prices as soon as possible.

This issue is still being investigated. We will update as soon as possible.

This incident has been resolved.

Please be advised that there is currently a delay with receiving BTC Early Prices. We will ensure that these are available as soon as possible. Apologies for the inconvenience caused.

This incident has been resolved.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Please be advised that we are currently experiencing issues with the main SIS/TRP data server, which is preventing updates from being sent downstream. Our team is investigating this as a priority, and we are working to restore service as soon as possible. We apologise for any inconvenience caused.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We wanted to inform you that, due to an issue currently affecting our price provider, Geoff Banks, the live data feed will be temporarily unavailable. Our provider is actively working to resolve the situation as quickly as possible, and we are closely monitoring progress. In the meantime, we appreciate your patience and understanding while this is being addressed. We will keep you updated and notify you as soon as the live data feed is restored.

We are continuing to investigate this issue.

We wanted to provide a brief update regarding the ongoing issue affecting the Geoff Banks live data feed. At this time, the situation remains unchanged, and our price provider is still working to resolve the issue. While we do not yet have further details to share, we want to reassure you that the matter is being actively investigated, and we continue to monitor progress closely. We understand the inconvenience this may cause and appreciate your continued patience while this is being addressed. We will share further updates as soon as more information becomes available.

We would like to provide a further update regarding the issue affecting the GB live data feed. Our price provider’s IT team is actively working on repairing the damage, and progress is being made. At this stage, the estimated time to resolution is at least a couple of hours, although this may change as work continues. We appreciate your continued patience and understanding while this is being resolved. We will keep you informed and share further updates as soon as they become available.

Unfortunately, we have not yet received a further update from our price provider, Geoff Banks. However, please be assured that this issue is being treated as a priority and work is ongoing to resolve it. As a result of this disruption, there will be a delay in the delivery of tomorrow’s (Monday’s) horse racing event files. We sincerely apologise for any inconvenience this may cause. We will continue to keep you informed and provide updates as soon as more information becomes available. Thank you for your continued patience and understanding.

We’re pleased to inform you that Geoff Banks are now back up and running on their side. We are currently working towards scheduling the reactivation of the datafeed later this evening, and are hopeful that service will resume shortly thereafter. In preparation for this, please note that tomorrow’s (Wednesday) daily event files will not be delivered at the usual time of just after 5:00pm. Instead, these files will be generated and distributed later this evening, and will be ready ahead of the start of business tomorrow morning. We appreciate your patience while we complete these final steps to restore full service. Further updates will be provided if anything changes.

We’re pleased to confirm that as of last night, the Geoff Banks datafeed has been fully restored and service is now back up and running as normal. Thank you for your patience and understanding while we worked with them to resolve this.

Please be aware that early prices will not update while an issue on the server is being resolved.

This incident has been resolved.

Please be advised that EP updates may be delayed. We are working on this as a priority and we will confirm once the backlog of updates has been processed and when early price updates have been resumed. Thanks

This incident has now been resolved and the backlog of data has now been processed. Thank you for your patience.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Please be advised that there is currently an issues with receiving today's early prices. We are investigating this as a priority.

Early prices are now available.

Please be advised that we are currently experiencing an issue with the BTC ep's not updating. This is being worked on and a fix is being implemented. We will provide a further update as soon as possible.

We are continuing to investigate this issue. Thank you for your patience.

This incident has now been resolved. The early prices should now be up to date.

We are currently investigating this issue.

Sports content is not coming down from the server. A fix is being implemented

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

There is no data incoming for Australian dogs. The data supplier has been contacted, and we are awaiting a response.

We have received the following from PA: Incident Vermantia Australian Service Race: All Type: Data Outage Please note we are experiencing technical issues which are affecting the delivery of the Vermantia Australian service. This is being investigated as a priority. Further updates to follow.

This incident has been resolved.