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Accredible driftsforstyrrelser

50 Accredible incidents · oktober 2020 — official updates, affected components, duration and resolution details.

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Analytics Service (US Region) Partial Outage

Startede 8. maj 2026 kl. 05.42 UTC 9h 59m

OutageStørre hændelse

Berørte komponenter

AWS ec2-us-east-1USA - Analytics

8. maj 2026 kl. 05.42 UTCinvestigating
We are currently investigating this issue.
8. maj 2026 kl. 08.38 UTCinvestigating
We are investigating degraded service caused by an issue affecting AWS infrastructure used by our platform.
8. maj 2026 kl. 09.14 UTCidentified
The issue has been identified and a fix is being implemented.
8. maj 2026 kl. 14.26 UTCmonitoring
A fix has been implemented and we are monitoring the results.
8. maj 2026 kl. 14.31 UTCmonitoring
We are continuing to monitor for any further issues.
8. maj 2026 kl. 15.41 UTCresolved
The incident has been resolved and all our services are fully functional now.

PDF Image rendering issue - EU server

Startede 24. februar 2026 kl. 10.33 UTC 12m

Pending

Berørte komponenter

EU - Rendering (PDF & Image)

24. februar 2026 kl. 10.33 UTCidentified
We are currently experiencing a brief issue with the image generating on our PDF certificates for accounts on our EU server. Our team has identified the issue and is implementing a fix.
24. februar 2026 kl. 10.45 UTCresolved
This issue has been resolved. The issue lasted approximately 30 mins.

Partial System outage - Third party service outage

Startede 18. november 2025 kl. 12.08 UTC 5h 42m

OutageStørre hændelse

Berørte komponenter

USA - IntegrationsSandbox - IntegrationsEU - Rendering (PDF & Image)Sandbox - Wallet PassesSandbox - DashboardUSA - Rendering (PDF & Image)USA - Spotlight DirectoryEU - Wallet PassesSandbox - AnalyticsEU - CredentialsUSA - CredentialsUSA - Wallet PassesEU - Spotlight DirectoryEU - IntegrationsSandbox - CredentialsUSA - AnalyticsEU - AnalyticsSandbox - Spotlight DirectorySandbox - Rendering (PDF & Image)EU - DashboardUSA - Dashboard

18. november 2025 kl. 12.08 UTCinvestigating
Due to an issue with one of our third-party providers, our applications are currently impacted. For more information, you can view the Third-Party Status Page: https://www.cloudflarestatus.com/
18. november 2025 kl. 14.53 UTCmonitoring
Our third-party has implemented a fix and believes the issue has been resolved. We are seeing our pages being responsive; however, we will keep this issue as monitoring until our provider has cleared the Incident.
18. november 2025 kl. 17.50 UTCresolved
Our Third-Party provider has confirmed that this issue has been resolved.

Analytics Pages Not Loading - Third-Party service partial outage

Startede 20. oktober 2025 kl. 10.50 UTC 18h 39m

IssuesMindre hændelse

Berørte komponenter

AWS ec2-us-east-1USA - Analytics

20. oktober 2025 kl. 10.50 UTCmonitoring
Due to an issue with one of our third-party providers, our analytics pages were briefly not loading results on our US Server Dashboards. All other services were performing as expected. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status
20. oktober 2025 kl. 16.50 UTCmonitoring
Our service provider is continuing to monitor this issue on their side. We are not seeing any issues with our product, but we will continue to monitor this issue until it is resolved on their end. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status
21. oktober 2025 kl. 05.30 UTCresolved
This incident has been resolved.

Spreadsheet Upload error - Create Credentials

Startede 6. oktober 2025 kl. 14.34 UTC 30m

IssuesMindre hændelse

Berørte komponenter

EU - CredentialsUSA - CredentialsSandbox - Credentials

6. oktober 2025 kl. 14.34 UTCidentified
We have identified that some Issuers are experiencing an error message when trying to upload a spreadsheet to create credentials. Our developers are investigating and believe they have identified the error.
6. oktober 2025 kl. 14.59 UTCidentified
We are continuing to work on a fix for this issue.
6. oktober 2025 kl. 15.04 UTCresolved
Issue has been resolved

Performance Degradation for the PWL Domains on USA - Credentials server

Startede 17. september 2025 kl. 15.00 UTC 0m

IssuesMindre hændelse

17. september 2025 kl. 16.35 UTCresolved
We experienced approximately 5 minutes of performance degradation for the PWL Domains on the USA - Credentials server

US Platform Performance Degredation

Startede 11. september 2025 kl. 15.25 UTC 3h 36m

OutageStørre hændelse

Berørte komponenter

USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - APIUSA - Dashboard

11. september 2025 kl. 15.25 UTCinvestigating
We are currently investigating this issue.
11. september 2025 kl. 16.19 UTCinvestigating
We are continuing to investigate this issue.
11. september 2025 kl. 18.19 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11. september 2025 kl. 19.01 UTCresolved
This incident has been resolved.

System outage - US Server

Startede 3. september 2025 kl. 13.00 UTC 0m

OutageStørre hændelse

3. september 2025 kl. 13.47 UTCresolved
We experienced an incident that resulted in approximately six minutes of downtime affecting all services hosted on our US server.

Degraded performance on EU

Startede 3. juli 2025 kl. 08.27 UTC 3h 5m

IssuesMindre hændelse

Berørte komponenter

EU - Rendering (PDF & Image)EU - APIEU - Wallet PassesEU - CredentialsEU - Spotlight DirectoryEU - IntegrationsEU - AnalyticsEU - Dashboard

3. juli 2025 kl. 08.27 UTCinvestigating
We are currently investigating this issue.
3. juli 2025 kl. 09.02 UTCidentified
The issue has been identified and a fix is being implemented.
3. juli 2025 kl. 09.03 UTCmonitoring
A fix has been implemented and we are monitoring the results.
3. juli 2025 kl. 11.32 UTCresolved
This incident has been resolved.

Spotlight Directory page is not loading

Startede 6. juni 2025 kl. 15.03 UTC 0m

Pending

Berørte komponenter

USA - Spotlight DirectoryEU - Spotlight DirectorySandbox - Spotlight Directory

6. juni 2025 kl. 15.03 UTCresolved
Spotlight Directory pages had temporary downtime for approximately 20 minutes. The issue was identified, a fix was implemented and it has been resolved.

Email delivery delays

Startede 8. januar 2025 kl. 12.36 UTC 52m

OutageStørre hændelse

Berørte komponenter

EU - APIEU - CredentialsUSA - CredentialsUSA - APIEU - DashboardUSA - Dashboard

8. januar 2025 kl. 12.36 UTCidentified
We have confirmed an issue with our vendor Sendgrid, and are awaiting a fix from their team.
8. januar 2025 kl. 13.28 UTCresolved
This incident has been resolved.

Recipient Activity page is not loading

Startede 6. januar 2025 kl. 13.19 UTC 28m

IssuesMindre hændelse

Berørte komponenter

USA - AnalyticsEU - Analytics

6. januar 2025 kl. 13.19 UTCinvestigating
We are currently investigating this issue.
6. januar 2025 kl. 13.23 UTCinvestigating
We are continuing to investigate this issue.
6. januar 2025 kl. 13.30 UTCidentified
The issue has been identified and a fix is being implemented.
6. januar 2025 kl. 13.45 UTCmonitoring
A fix has been implemented and we are monitoring the results.
6. januar 2025 kl. 13.47 UTCresolved
This incident has been resolved.

Partial outage

Startede 20. november 2024 kl. 14.48 UTC 3h 12m

OutageStørre hændelse

Berørte komponenter

USA - Analytics

20. november 2024 kl. 14.48 UTCidentified
We have partial outage - Some users are not able to access analytics
20. november 2024 kl. 17.52 UTCmonitoring
A fix has been implemented and we are monitoring the results.
20. november 2024 kl. 18.00 UTCresolved
This incident has been resolved.

Insights Analytics Outage on US Region

Startede 20. november 2024 kl. 10.06 UTC 1h 37m

OutageStørre hændelse

Berørte komponenter

USA - Analytics

20. november 2024 kl. 10.06 UTCinvestigating
We are currently investigating this issue.
20. november 2024 kl. 10.19 UTCinvestigating
We are continuing to investigate this issue.
20. november 2024 kl. 10.20 UTCmonitoring
We have identified and fixed the issue. Now we are monitoring the the stability of the systems.
20. november 2024 kl. 11.43 UTCresolved
This incident has been resolved.

Email delivery delays

Startede 14. november 2024 kl. 16.45 UTC 3h 41m

OutageStørre hændelse

Berørte komponenter

EU - APIEU - CredentialsUSA - CredentialsUSA - APIEU - DashboardUSA - Dashboard

14. november 2024 kl. 16.45 UTCidentified
The issue has been identified and a fix is being implemented.
14. november 2024 kl. 17.08 UTCidentified
We have confirmed this is an issue with our vendor Sendgrid, and are awaiting a fix from their team.
14. november 2024 kl. 20.27 UTCresolved
This incident has been resolved.

Slow running background jobs

Startede 6. november 2024 kl. 20.07 UTC 1h 4m

IssuesMindre hændelse

Berørte komponenter

USA - APIUSA - Dashboard

6. november 2024 kl. 20.07 UTCmonitoring
We are seeing delays in background processing such as email delivery.
6. november 2024 kl. 21.11 UTCresolved
This incident has been resolved.

Analytics Service (EU Region) Disruption

Startede 6. november 2024 kl. 15.14 UTC 59m

OutageStørre hændelse

Berørte komponenter

EU - Analytics

6. november 2024 kl. 15.14 UTCinvestigating
We are currently investigating this issue.
6. november 2024 kl. 15.32 UTCidentified
The issue has been identified and a fix is being implemented.
6. november 2024 kl. 15.47 UTCmonitoring
A fix has been implemented and we are monitoring the results.
6. november 2024 kl. 16.13 UTCresolved
This incident has been resolved.

System outage

Startede 8. oktober 2024 kl. 12.40 UTC 3h 10m

OutageKritisk hændelse

Berørte komponenter

USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - Wallet PassesUSA - APIUSA - Dashboard

8. oktober 2024 kl. 12.40 UTCinvestigating
We are currently investigating this issue.
8. oktober 2024 kl. 12.49 UTCmonitoring
A fix has been implemented and we are monitoring the results.
8. oktober 2024 kl. 15.50 UTCmonitoring
We are continuing to monitor for any further issues.
8. oktober 2024 kl. 15.50 UTCresolved
This incident has been resolved.

Degraded Performance on US Platform

Startede 26. juni 2024 kl. 14.44 UTC 1h 42m

OutageStørre hændelse

Berørte komponenter

USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - Wallet PassesUSA - AnalyticsUSA - APIUSA - Dashboard

26. juni 2024 kl. 14.44 UTCinvestigating
We are currently investigating this issue.
26. juni 2024 kl. 15.12 UTCidentified
The issue has been identified and a fix is being implemented.
26. juni 2024 kl. 15.58 UTCmonitoring
A fix has been implemented and we are monitoring the results.
26. juni 2024 kl. 16.26 UTCresolved
This incident has been resolved.

PDF Renderer Outage

Startede 20. juni 2024 kl. 02.13 UTC 2h 44m

Pending

Berørte komponenter

EU - Rendering (PDF & Image)USA - Rendering (PDF & Image)Sandbox - Rendering (PDF & Image)

20. juni 2024 kl. 02.13 UTCinvestigating
We are currently investigating this issue.
20. juni 2024 kl. 04.56 UTCinvestigating
We are continuing to investigate this issue.
20. juni 2024 kl. 04.57 UTCresolved
This incident has been resolved.

Accredible driftsforstyrrelser | Uptimus