Actionstep driftsforstyrrelser

1. 28. september 2026 kl. 14.42 UTCinvestigating

   Vi skriver for at informere, at vores team er klar over systemet udfald, der begyndte på 28 / 09 / 2026, 15: 30 pm BST. Vores team undersøger dette som topprioritet og vil arbejde for at genoprette systemet til fuld funktionalitet hurtigst muligt. Vi vil kommunikere med dig regelmæssigt om forløbet af dette arbejde for at sikre, at du er tilbage online så hurtigt som muligt. I mellemtiden, vores support team er tilgængelig som billet indsendelse til https: / / support.actionstep.com, hvis du har brug for hjælp.

2. 28. september 2026 kl. 14.50 UTCresolved

   Vi skriver for at bekræfte, at systemet udfald, der begyndte på 28 / 09 / 2026 kl 15: 30 BST er nu blevet løst, og systemet er blevet genoprettet til fuld funktionalitet. Vores team har overvåget systemet efter restaureringen og kan bekræfte, at tjenesterne fungerer normalt. Vi fortsætter med at undersøge den underliggende årsag til udbruddet og vil give en yderligere opdatering, når vi har flere oplysninger. Vi undskylder for eventuelle forstyrrelser eller ulemper dette kan have forårsaget og takker dig for din tålmodighed og forståelse, mens vi arbejdede for at genoprette tjenesten. I mellemtiden, vores support team forbliver tilgængelig via billet indsendelse på https: / / support.actionstep.com hvis du har brug for yderligere hjælp.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 21. september 2026 kl. 21.00 UTCinvestigating

   Nogle brugere ser deres Practice Management navigationslinje forsvinde, når den nye brugergrænseflade (UI) er aktiveret. Vores hold undersøger sagen. Workaround: Deaktivering af den nye UI løser dette i mellemtiden. For at slukke den, skal du have en administrator til at følge disse trin i dit Actionstep system: 1. Admin 2. Generelle indstillinger 3. Forhåndsvisning af funktioner 4. Global Header Redesign > slå til / fra 5. Gem Vi sender en opdatering her, når der er fundet en løsning.

2. 21. september 2026 kl. 21.11 UTCinvestigating

   Den workoaround tidligere, deaktivering af den nye UI, løser ikke problemet for alle berørte brugere. Vores team arbejder aktivt på et fix. Vi sender igen, så snart vi har en, eller med et nyt arbejde i mellemtiden.

3. 21. september 2026 kl. 21.23 UTCinvestigating

   Vi har identificeret årsagen til problemet med navigationslinjen, og vores team er nu ved at bygge et fix.

4. 21. september 2026 kl. 21.30 UTCresolved

   Product Team har udgivet et fix, og dette problem er nu løst. Hvis du stadig ikke kan se din navigationslinje, logge ud, rydde din cache, og logge tilbage i Actionstep. Hvis det ikke løser det, bedes du kontakte support her: https: / / support.actionstep.com / hc / en- us / requests / new

Automatisk oversat fra den officielle hændelsesopdatering.

1. 28. august 2026 kl. 00.17 UTCinvestigating

   Vi er klar over, at nogle brugere oplever 500 fejl i forskellige dele af systemet. Dette problem påvirker en delmængde af kunder på en enkelt server. Vores Engineering team er aktivt undersøge og vi vil give en opdatering, så snart vi har mere information.

2. 28. august 2026 kl. 01.09 UTCidentified

   Vi er klar over, at vores servere er stødt på et problem igen, og nogle brugere kan opleve forstyrrelser. Vores team arbejder på at genoprette fuld funktionalitet, og vi vil levere opdateringer som mere information bliver tilgængelig. Vi undskylder for den ulejlighed, det medfører.

3. 28. august 2026 kl. 03.54 UTCmonitoring

   Der er gennemført et fix, og vi overvåger fortsat systemets ydeevne for at sikre stabilitet. Vi opdaterer denne side, når vi er sikre på, at problemet er løst.

4. 28. august 2026 kl. 04.18 UTCresolved

   Dette spørgsmål er nu blevet rettet, og vores Engineering team har bekræftet, at Actionstep Practice Management platform er nu stabil og fuldt operationel igen.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 27. august 2026 kl. 23.30 UTCinvestigating

   Vi skriver for at informere dig om, at vores team er klar over en afbrydelse påvirker Actionstep Practice Management system, der begyndte 28 / 08 / 2026 11: 10 am NZT. Dette problem er begrænset til en enkelt server, der påvirker en del af vores kunder. Brugere løber ind i 500 fejl på forskellige dele af systemet. Vores team Engineering team er allerede undersøge dette som topprioritet og vil arbejde for at genoprette systemet til fuld funktionalitet hurtigst muligt. Vi vil kommunikere med dig regelmæssigt om forløbet af dette arbejde for at sikre, at du er tilbage online så hurtigt som muligt. I mellemtiden, vores support team er tilgængelig som billet indsendelse til https: / / support.actionstep.com, hvis du har brug for hjælp.

2. 27. august 2026 kl. 23.37 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

3. 27. august 2026 kl. 23.45 UTCresolved

   De spørgsmål, der vedrører platformen til forvaltning af aktiveringstrin, er nu løst. Ingeniørholdet bekræftede, at tjenesterne nu er fuldt funktionsdygtige. Vi undskylder for eventuelle ulemper.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 27. august 2026 kl. 02.57 UTCinvestigating

   Vi skriver for at informere dig om, at vores team er klar over en afbrydelse, der påvirker Actionstep Practice Management system, der begyndte 27 / 08 / 2026 12: 50 AEST. Specifikt er dette problem begrænset til en enkelt server, der påvirker en del af vores kunder. Fejl spænder fra platform langsommelighed til 500 fejl på forskellige dele af systemet. Vores team undersøger dette som topprioritet og vil arbejde for at genoprette systemet til fuld funktionalitet hurtigst muligt. Vi vil kommunikere med dig regelmæssigt om forløbet af dette arbejde for at sikre, at du er tilbage online så hurtigt som muligt. I mellemtiden, vores support team er tilgængelig som billet indsendelse til https: / / support.actionstep.com, hvis du har brug for hjælp. Regards Aktionstep støttehold

2. 27. august 2026 kl. 03.09 UTCmonitoring

   Spørgsmålet er blevet identificeret, og vi overvåger systemet, da den berørte server nu vender tilbage til normale præstationsniveauer.

3. 27. august 2026 kl. 03.13 UTCresolved

   De spørgsmål, der vedrører aktionstep Practice Management platformen, er nu løst, og vores tekniske hold har bekræftet, at alle tjenester nu er fuldt funktionsdygtige. Vi vil gerne undskylde for eventuelle ulemper, som dette måtte have forårsaget. Regards Aktivitetsteam

Automatisk oversat fra den officielle hændelsesopdatering.

1. 10. august 2026 kl. 12.47 UTCinvestigating

   Our team is investigating reports of access issues with Actionstep. This is a priority and will work to restore the system to normal operations urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

2. 10. august 2026 kl. 13.11 UTCresolved

   This incident has been resolved.

3. 10. august 2026 kl. 13.16 UTCpostmortem

   **Resolved** - Between 00:15–01:00 NZST, some Actionstep users were unable to log in to the website. The issue affected users on UK servers, particularly eu-west-1.actionstep.com. Impact: Login access only. No customer data was affected. Cause: Currently investigating Working Solution: Clearing cookies and cache or restarting your machine has shown to resolve the issue. For further help, log a ticket at [https://support.actionstep.com](https://support.actionstep.com/)

1. 30. juli 2026 kl. 14.23 UTCresolved

   Mellem 19: 39- 22: 00 NZST, nogle Actionstep brugere var ude af stand til at logge ind på hjemmesiden. Spørgsmålet berørte brugere på visse ISP 'er, især Virgin Media. Påvirkning: Login adgang kun. Ingen kundedata blev påvirket eller flyttet. Årsag: Sandsynligvis netværk eller routing ændringer på de berørte ISPs påvirker adgangen til Actionstep login side. Berørte kunder bør kontakte deres ISP for at tjekke for nylige ændringer. Datalokalisering: Ingen kundedata gemmes i AP Southeast 2. Den region tjener kun login-siden. Når du vælger dit system flise, bliver du omdirigeret til datacentret, hvor dit system faktisk bor (UK region for UK kunder). Dine data er ikke flyttet og forbliver gemt i din udpegede region. Workaround: Hvis du stadig er påvirket, skal du bruge en mobil hotspot til at nå login-siden og logge ind, og derefter skifte tilbage til din normale Wi- Fi når logget på. For yderligere hjælp, log en billet på https: / / support.actionstep.com

Automatisk oversat fra den officielle hændelsesopdatering.

1. 30. juli 2026 kl. 07.39 UTCinvestigating

   Vi undersøger i øjeblikket dette spørgsmål.

2. 30. juli 2026 kl. 07.57 UTCidentified

   Undersøgelsen har bekræftet, at dette konnektivitetsproblem ikke er forårsaget af Actionstep-platformen, men i stedet er knyttet til visse internetudbydere, især Virgin Media. Vi anbefaler at kontakte din ISP for at tjekke for eventuelle nylige netværk eller routing ændringer, der kunne påvirke adgangen til Actionstep login side. Ingen af dine Actionstep data er gemt i ap- southest-2 regionen, kun login side er serveret derfra. Så snart du klikker på dit system flise, bliver du omdirigeret til datacentret, hvor dit system faktisk bor (for britiske kunder, dette er den britiske region). Dine data er ikke flyttet og gemmes ikke uden for din udpegede region. Som en midlertidig workout, kan du bruge en mobil hotspot til at få adgang til login-siden og logge ind, og derefter skifte tilbage til din normale Wi-Fi til at fortsætte med at arbejde, når du er logget på. Hvis du har brug for yderligere hjælp, er vores support team tilgængelig via billet på https: / / support.actionstep.com.

3. 30. juli 2026 kl. 08.08 UTCmonitoring

   Undersøgelsen har bekræftet, at dette konnektivitetsproblem ikke er forårsaget af Actionstep-platformen, men i stedet er knyttet til visse internetudbydere, især Virgin Media. Vi anbefaler at kontakte din ISP for at tjekke for eventuelle nylige netværk eller routing ændringer, der kunne påvirke adgangen til Actionstep login side. Ingen af dine Actionstep data er gemt i ap- southest-2 regionen, kun login side er serveret derfra. Så snart du klikker på dit system flise, bliver du omdirigeret til datacentret, hvor dit system faktisk bor (for britiske kunder, dette er den britiske region). Dine data er ikke flyttet og gemmes ikke uden for din udpegede region. Som en midlertidig workout, kan du bruge en mobil hotspot til at få adgang til login-siden og logge ind, og derefter skifte tilbage til din normale Wi-Fi til at fortsætte med at arbejde, når du er logget på. Hvis du har brug for yderligere hjælp, er vores support team tilgængelig via billet på https: / / support.actionstep.com

4. 30. juli 2026 kl. 09.06 UTCmonitoring

   Følg op på login forbindelse problem. Undersøgelse bekræfter, at dette ikke er et Actionstep platform problem. Det er knyttet til visse ISP 'er, især Virgin Media. Kontakt din ISP for at tjekke for nyligt netværk eller routing ændringer, der påvirker adgangen til Actionstep login side. Ingen af dine data er gemt i ap sydøst 2. Kun login siden er serveret derfra. Når du klikker på dit system flise, bliver du omdirigeret til datacentret, hvor dit system faktisk bor, som for britiske kunder er den britiske region. Dine data er ikke flyttet og er ikke gemt uden for din udpegede region. Midlertidigt arbejde: Brug en mobil hotspot til at nå login-siden og logge ind, og derefter skifte tilbage til din normale Wi-Fi, når logget på. Hvis du har brug for yderligere hjælp, er vores support team tilgængelig via billet på https: / / support.actionstep.com

5. 30. juli 2026 kl. 09.44 UTCmonitoring

   Opfølgning på problemet med login-forbindelse. Vores undersøgelse bekræfter, at dette ikke er en Actionstep platform problem. Det er knyttet til visse ISP 'er, især Virgin Media. Kontakt din ISP for at tjekke for nyligt netværk eller routing ændringer, der påvirker adgangen til Actionstep login side. På dataplacering: ingen af dine data er gemt i AP Southeast 2. Kun login siden er serveret derfra. Når du vælger dit system flise, bliver du omdirigeret til datacentret, hvor dit system faktisk bor, som for britiske kunder er den britiske region. Dine data er ikke flyttet og er ikke gemt uden for din udpegede region. Midlertidigt arbejde: Brug en mobil hotspot til at nå login-siden og logge ind, og derefter skifte tilbage til din normale Wi-Fi, når logget på. Hvis du har brug for yderligere hjælp, er vores support team tilgængelig via billet på https: / / support.actionstep.com

6. 30. juli 2026 kl. 10.02 UTCresolved

   Efter at bekræfte dette er løst. Vores undersøgelse sporet login forbindelse problem til visse ISP 'er, især Virgin Media, og bekræftede, at det ikke er en Actionstep platform problem. Hvis du oplever dette igen, bedes du kontakte din ISP for at tjekke for netværk eller routing ændringer påvirker adgang til Actionstep login side. På dataplacering: ingen af dine data er gemt i AP Southeast 2. Kun login side er serveret derfra, og når du vælger dit system flise du omdirigeres til datacentret, hvor dit system faktisk bor, som for britiske kunder er den britiske region. Dine data er ikke flyttet og er ikke gemt uden for din udpegede region. Vi lukker denne billet som løst. Hvis noget kommer op, nå os via billet på https: / / support.actionstep.com.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 3. juni 2026 kl. 01.38 UTCinvestigating

   We are aware that some users are currently experiencing issues with the Actionstep Gmail Add-on and logging into the Actionstep Mobile App using their Google/Gmail account. We believe this may be related to a recent Google Workspace outage that affected multiple Google products. While Google has since resolved their incident (https://www.google.com/appsstatus/dashboard/incidents/vagmms1y6yRxwg6RMQZp), we are continuing to investigate and monitor the impact on Actionstep's side. Our team is investigating this as a priority and will work to restore the system functions to operate normally. We will provide further updates as our investigation progresses. Regards, Actionstep Support Team

2. 4. juni 2026 kl. 00.31 UTCresolved

   We are communicating to provide further information on the issues that affected the Actionstep Gmail Add-on platform which started the 1st of June, 2026 and confirm that the issue is now resolved. What happened: The Gmail Add-on was running on the deprecated Google Apps Script Rhino runtime. Google ended support for the Rhino runtime, which caused the add-on to fail before any app logic could execute. What we did: Our team migrated the Apps Script project to the V8 runtime, created a new deployment version, and redeployed the Gmail Add-on. The add-on is now fully operational. What we're doing to prevent this: We have reviewed our runtime dependencies to ensure we are not relying on deprecated infrastructure going forward. We apologise for any disruption this caused and thank you for your patience. Regards, Actionstep Support Team

1. 22. maj 2026 kl. 01.25 UTCidentified

   Our team has identified an issue with our APIs causing slowness and intermittent 500 errors for some users. Our engineering team is actively investigating the root cause and working toward a resolution. We will provide updates regularly until service is fully restored. Regards, Actionstep Support Team

2. 22. maj 2026 kl. 04.18 UTCidentified

   We are continuing to work on a fix for this issue.

3. 22. maj 2026 kl. 06.22 UTCresolved

   The root cause of this issue has now been resolved. If you are still experiencing performance degradation and seeing 500 errors, please reach out to [email protected].

1. 10. maj 2026 kl. 23.53 UTCmonitoring

   We are aware that some users may be experiencing difficulties accessing Xero. This is due to an ongoing incident on Xero's platform, which is unrelated to Actionstep system but may affect some features. According to Xero's status page, their team has been working through a series of incidents stemming from a third-party hardware issue with AWS that impacted their platform. A fix has been implemented and Xero has reported that the platform is now stable, however a small number of customers may still be experiencing intermittent issues navigating Xero. What this means for you: If you rely on Xero for accounting or financial data, you may experience delays or errors when accessing the platform. Our systems are operating normally and are not the cause of this disruption. What we're doing: We are monitoring Xero's status page closely and will update this notice if the situation changes. What you can do: - Check Xero's status page for real-time updates - https://status.xero.com/ - Contact Xero Support via Xero Central if you need direct assistance - https://central.xero.com/ We apologise for any inconvenience this may cause and appreciate your patience while Xero works to fully restore service.

2. 11. maj 2026 kl. 00.50 UTCresolved

   Xero has resolved the issue impacting customers. Xero is now stable and customers should be able to use the platform normally.

1. 16. marts 2026 kl. 20.42 UTCidentified

   We are writing to inform that our team is aware of the system outage that began on 17/03/2026, 9:15am NZT. Our team is investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

2. 16. marts 2026 kl. 20.52 UTCmonitoring

   A fix for this issue being implemented and we are monitoring our app servers

3. 16. marts 2026 kl. 21.00 UTCresolved

   We are communicating to provide further information on the outage that affected the Actionstep platform and confirm that the issue is now resolved. This outage started from 9:15am NZT, and prevented user access to the system. Some customers who managed to log in experienced error messages and periods of instability and slowness. It is important to confirm that no data was lost, and the issue related to access to platform only. Our team investigated the issue as the sole priority and released an urgent fix at 9:51am NZT which restored platform access and brought system performance back to normal levels. The Actionstep team appreciate the impact that this outage may have had on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform. We have identified the root cause of the issue and implemented steps to prevent it from occurring again in future. Regards, Actionstep Support Team

1. 11. marts 2026 kl. 05.07 UTCidentified

   We are currently experiencing an outage affecting the Actionstep Staging system that began on 11/03/2026, 3:44nzt. Our team is investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

2. 11. marts 2026 kl. 08.04 UTCresolved

   This incident has been resolved. Staging systems are now accessible and back online.

1. 22. januar 2026 kl. 20.26 UTCmonitoring

   We are aware of a widespread outage affecting Microsoft 365 services that is currently impacting users who rely on Microsoft Authenticator for multi-factor authentication (MFA) when signing in to Actionstep Practice Management and Legal Accounting. As a result of this issue, some users may be unable to complete MFA challenges and sign in successfully. This outage is originating from Microsoft and is outside of Actionstep’s control. Microsoft has acknowledged the issue and is actively investigating. You can view the official Microsoft service status updates here: Microsoft Service Status page: https://status.cloud.microsoft/ What you can expect: - Actionstep services themselves remain operational - Login failures are limited to MFA flows using Microsoft Authenticator We are actively monitoring the situation and will provide updates as more information becomes available We appreciate your patience and will update this page as soon as Microsoft confirms progress or resolution.

2. 22. januar 2026 kl. 20.29 UTCmonitoring

   We are continuing to monitor. You can view the current status here: Microsoft Service Status page: https://status.cloud.microsoft/

3. 22. januar 2026 kl. 21.49 UTCmonitoring

   We are continuing to monitor Microsoft's status as the issue continues. You can find a direct link to Microsoft's status page here: https://status.cloud.microsoft/

4. 22. januar 2026 kl. 22.45 UTCmonitoring

   We’re continuing to monitor Microsoft’s status as the issue persists. You can view Microsoft’s status page directly here: https://status.cloud.microsoft/

5. 23. januar 2026 kl. 00.04 UTCmonitoring

   Microsoft has identified the source of the issue, we are continuing to monitor. Microsoft's most recent status update is below: Current status: We're carefully rebalancing traffic across all affected infrastructure in the region, while monitoring the corresponding health telemetry, to ensure the environment enters into a balanced state as our remediation efforts continue. We’re proceeding as quickly as possible and this incremental approach will also help us identify whether any additional actions may be required to ensure longstanding recovery. Scope of impact: Any users served through an affected section of service infrastructure in the North America region may be intermittently impacted. Root cause: A portion of dependent service infrastructure in the North America region isn't processing traffic as expected. You can view the Microsoft status page here: https://status.cloud.microsoft/

6. 23. januar 2026 kl. 04.18 UTCmonitoring

   While Actionstep Practice Management is not impacted by this Microsoft issue. We are still monitoring Microsoft's status as their issue continues. Current status from Microsoft: We’re continuing to see steady improvements in service availability for Exchange Online and Microsoft Teams and our broader recovery efforts remain actively underway. Engineers are further refining load balancing measures to accelerate recovery and are methodically addressing the remaining impacted services. You can find a direct link to Microsoft's status page here: https://status.cloud.microsoft/

7. 23. januar 2026 kl. 06.41 UTCresolved

   We are pleased to report that Microsoft have resolved the issues that were impacting users who rely on Microsoft Authenticator for multi-factor authentication (MFA) when signing in to Actionstep Practice Management and Legal Accounting. Thank you for your patience during this Microsoft service outage.

1. 5. december 2025 kl. 14.39 UTCinvestigating

   We are informing you that our team is aware of a connectivity issue affecting the Actionstep system for some users on the Sky internet service provider, beginning on 04/12/2025 at 2:30 pm GMT. Users impacted by this issue may see a “Can't reach this page” message when attempting to access the login page. Our team is actively working with affected customers to identify the underlying cause, but we also recommend contacting your internet service provider for more information if any changes were made. As a temporary workaround, you can use your mobile phone as a Wi Fi hotspot to connect and access the system. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

2. 5. december 2025 kl. 14.42 UTCinvestigating

   We are providing an update on the connectivity issue affecting the Actionstep system for some users on the Sky internet service provider, which began on 04/12/2025 at 2:30 pm GMT. Impacted users may continue to see a “Can’t reach this page” message when attempting to access the login page. At this stage, we still believe the issue is related to Sky’s network. We have seen cases where restarting the router and ensuring the web browser (such as Chrome) is fully up to date has resolved the problem for some customers.

3. 5. december 2025 kl. 14.43 UTCinvestigating

   We are continuing to work closely with affected customers to gather more information. If you are still seeing the “Can’t reach this page” message, we recommend contacting your internet service provider to check whether any recent changes have been made. As a temporary workaround, you can connect via your mobile phone’s Wi Fi hotspot to access the system.

4. 5. december 2025 kl. 15.43 UTCresolved

   The investigation has confirmed that this connectivity problem is not being caused by the Actionstep platform, but is instead linked to certain internet service providers, particularly Sky Broadband. We recommend contacting your ISP to check for any recent network or routing changes that could be affecting access to the Actionstep login page. You may also find more details in this Sky Community thread, which covers problems reaching sites hosted in the AWS ap-southeast-2 region: https://helpforum.sky.com/t5/Broadband/Certain-web-addresses-fail-to-load/td-p/5159647. Our login page is hosted in ap-southeast-2, and these connections are currently timing out primarily for Sky Broadband customers. None of your Actionstep data is stored in the ap-southeast-2 region, only the login page is served from there. As soon as you click your system tile, you are redirected to the data centre where your system actually resides (for UK customers, this is the UK region). Your data has not moved and is not being stored outside your designated region. As a temporary workaround, you can use a mobile hotspot to access the login page and sign in, then switch back to your normal Wi‑Fi to continue working once you are logged in. If you need any further help, our support team is available via ticket at https://support.actionstep.com.

5. 9. december 2025 kl. 14.37 UTCpostmortem

   **Post-Incident Summary:** United Kingdom – External Connectivity Issue – December 4, 2025 **Incident Overview** On December 4, 2025, some customers in the United Kingdom – primarily those using Sky Broadband – experienced difficulty accessing the Actionstep login page. This login page \(also known as the Launchpad\) is hosted in the ap-southeast-2 region; however, no customer data for UK systems is stored or processed in this region. Once a user selects their system, they are directed to the appropriate UK/region-specific server where their data resides. Our investigation confirmed that this incident was caused entirely by a Sky ISP routing/connectivity issue preventing requests from reaching a wide variety of services hosted in ap-southeast-2. Actionstep also contacted AWS, who confirmed we were one of hundreds of services affected by the Sky outage. There was no issue with the Actionstep platform, AWS infrastructure, or our regional hosting. The issue began at approximately 2:30 pm GMT on December 4, 2025, and normal access was fully restored by December 9, 2025 **Impact** Customers in the UK using Sky Broadband were intermittently or completely unable to reach the Actionstep login page due to Sky’s network routing issue. Customers using other ISPs, or those switching to an alternative connection such as mobile data, were able to access Actionstep normally. At all times, the Actionstep platform itself remained operational. **Resolution** Once Sky resolved their connectivity issue, normal access to the Actionstep login page was restored. Throughout the incident, Actionstep systems continued to perform normally, and users connecting from unaffected networks experienced no disruption. **Next Steps** No Actionstep changes are required, as the root cause was external to our systems and infrastructure. If customers encounter similar symptoms in the future, we recommend testing an alternative connection \(such as a mobile hotspot\) and contacting their ISP to confirm whether a localised network issue is occurring. **Acknowledgement** We recognise that this caused inconvenience for affected customers and appreciate everyone’s patience while Sky resolved their network routing issue. Ensuring reliable access to Actionstep remains our priority.

1. 11. november 2025 kl. 16.20 UTCinvestigating

   Our team is aware of a performance issue Bad Gateway error, when navigating through the Actionstep system. Specifically, these performance issues are affecting US-West-2 Our team is investigating this as a priority and will work to restore the system to normal operations urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

2. 11. november 2025 kl. 16.22 UTCidentified

   Our team has identified an issue with a Bad Gateway error when logging into Actionstep Our team is investigating this as a priority and will work to restore the system to normal operations urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

3. 11. november 2025 kl. 16.30 UTCresolved

   We are communicating to provide further information on the outage that affected the Actionstep system on 11/11/2025 and confirm that the issue is now resolved. This outage started at 8:30 am EST and prevented user access to the system. Some customers who managed to log in experienced error messages and periods of instability and slowness. It is important to confirm that no data was lost, and the issue is related to platform performance only. Our team investigated the issue as the sole priority and released an urgent fix at 11:20 am EST, which restored platform access and brought system performance back to normal levels. The Actionstep team appreciates the impact that this outage may have had on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform. We have identified the root cause of the issue and implemented steps to prevent it from occurring again in the future. Regards, Actionstep Support Team

1. 6. november 2025 kl. 15.58 UTCinvestigating

   Users with Actionstep Payments may see a 403 Forbidden error when attempting to use the feature. We are currently investigating the cause.

2. 6. november 2025 kl. 16.22 UTCresolved

   Actionstep Payments should now be available for all users. Thank you for your patience.

3. 6. november 2025 kl. 21.36 UTCpostmortem

   **Post-Incident Summary: US – Actionstep Payments Outage – October 17, 2024** ### Incident Overview On October 17, 2024, Actionstep experienced a service outage affecting the Actionstep Payments platform in the US. A configuration update inadvertently restricted access to a required system resource, which caused payment processing and related services to become temporarily unavailable. ### Impact US-based customers were unable to process payments or access related payment features for approximately one hour. ### Resolution The engineering team identified the configuration issue, restored access to the affected resource, and confirmed that all payment services were operating normally. Service was fully restored once functionality was verified across multiple customer accounts. ### Next Steps We are strengthening our change control and rollout processes to ensure configuration updates are thoroughly tested and deployed safely, with improved monitoring and communication to detect and address issues more quickly. ### Acknowledgement We sincerely apologize for the disruption this caused to our US customers. Maintaining reliable and uninterrupted access to Actionstep Payments remains a priority.

1. 6. november 2025 kl. 09.03 UTCinvestigating

   We are writing to inform you that our team is aware of an outage affecting the Actionstep system that began on 06/11/2025 08:45 am GMT. Our team is investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

2. 6. november 2025 kl. 09.15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 6. november 2025 kl. 09.18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 6. november 2025 kl. 09.26 UTCresolved

   We are communicating to provide further information on the outage that affected the Actionstep platform on 06/11/2025 and confirm that the issue is now resolved. This outage started at 8:45 am GMT and prevented user access to the system. It is important to confirm that no data was lost, and the issue is related to platform performance only. Our team investigated the issue as the sole priority and released an urgent fix at 9:10 am GMT, which restored platform access and brought system performance back to normal levels. The Actionstep team appreciates the impact that this outage may have had on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform. We have identified the root cause of the issue and implemented steps to prevent it from occurring again in the future. Regards, Actionstep Support Team

5. 6. november 2025 kl. 21.35 UTCpostmortem

   **Post-Incident Summary: EU-West-1 \(UK\) – System Outage – October 17, 2024** ### Incident Overview On October 17, 2024, Actionstep experienced a service outage affecting customers in the UK region \(EU-West-1\). A configuration update inadvertently restricted access to a required system resource, which caused login failures and prevented users from accessing the platform. ### Impact All UK-based customers were unable to log in or use Actionstep for about one hour. Internal testing environments in the same region were also affected. ### Resolution The engineering team identified the configuration issue, restored access to the affected resource, and confirmed that all systems were operating normally. Service was fully restored once access was verified across multiple customer accounts. ### Next Steps We are improving our change control and rollout processes to ensure configuration updates are tested and deployed safely, with enhanced communication and monitoring to detect issues earlier. ### Acknowledgement We sincerely apologize for the disruption this caused to our UK customers. Ensuring consistent access and reliability remains our highest priority.

1. 29. oktober 2025 kl. 16.50 UTCidentified

   Microsoft is currently experiencing a service degradation affecting multiple Microsoft 365 services, including Exchange Online, Microsoft 365 Suite, Microsoft Intune, and Microsoft Purview. As a result, Actionstep functionality that relies on Office 365 services is impacted, including but not limited to: The Outlook Add-in Office OneDrive integrations Impact: Users may experience issues accessing these features or see delays when performing Office 365-related operations within Actionstep. Microsoft’s Current Status (as of 10:36 AM MDT): Microsoft is rerouting affected traffic to alternate healthy infrastructure as a near-term mitigation while continuing to investigate the root cause. We’ll continue monitoring Microsoft’s progress and will provide updates as more information becomes available.

2. 29. oktober 2025 kl. 17.40 UTCidentified

   Microsoft has confirmed that the current outage stems from an issue with Azure Front Door (AFD), beginning at approximately 16:00 UTC. The incident is affecting the availability of multiple Microsoft 365 and Azure services. As a result, Actionstep functionality that depends on Microsoft 365 services continues to be impacted, including but not limited to: The Outlook Add-in Office OneDrive integrations Microsoft’s Current Status (as of 17:18 UTC / 11:18 AM MDT): Microsoft has identified an inadvertent configuration change as the likely cause of the issue. They are currently: Blocking all further configuration changes to Azure Front Door Rolling back to the last known good configuration state Failing the management portal away from AFD to restore access Customers should now be able to access the Azure Management Portal directly. Microsoft has not yet provided an ETA for full recovery but will issue updates approximately every 30 minutes. Impact to Actionstep: Users may continue to experience degraded performance or intermittent issues with Office 365–related features within Actionstep until Microsoft completes their rollback and services stabilize. We are actively monitoring the situation and will provide further updates as they become available.

3. 29. oktober 2025 kl. 17.56 UTCidentified

   Microsoft has provided an update regarding the ongoing Azure Front Door (AFD) outage, which continues to impact multiple Microsoft 365 and Azure services. As a result, Actionstep functionality that relies on Office 365 operations remains affected, including but not limited to: The Outlook Add-in Office OneDrive integrations Microsoft’s Current Status (as of 17:18 UTC / 11:18 AM MDT): Microsoft has confirmed that an inadvertent configuration change triggered the issue at approximately 16:00 UTC, resulting in latency, timeouts, and service errors across affected systems. They are currently taking several actions to restore stability: Blocking all configuration changes to Azure Front Door (including customer changes) Rolling back AFD to the last known good configuration Ensuring that the faulty configuration does not reapply after recovery Redirecting portal traffic away from AFD to restore access to the Azure Management Portal Most portal functions are now accessible directly, though a small number of endpoints (such as Marketplace) may still experience loading issues. Microsoft has not yet provided an ETA for full restoration but will continue to post updates approximately every 30 minutes. They have also advised customers who use Azure Front Door to consider temporary failover strategies using Azure Traffic Manager: 🔗 Implement failover strategies with Azure Traffic Manager Impact to Actionstep: Users may continue to experience degraded performance or intermittent issues with Office 365–related functionality within Actionstep until Microsoft’s rollback and recovery are complete. We’re actively monitoring Microsoft’s progress and will share further updates as more information becomes available.

4. 29. oktober 2025 kl. 18.38 UTCidentified

   Microsoft has confirmed that an inadvertent configuration change was the trigger event for the ongoing Azure Front Door (AFD) outage affecting multiple Microsoft 365 and Azure services. As a result, Actionstep functionality that relies on Office 365 services continues to be impacted, including but not limited to: The Outlook Add-in Office OneDrive integrations Microsoft’s Current Status (as of 18:24 UTC / 12:24 PM MDT): Microsoft has initiated the deployment of their last known good configuration, which is expected to complete within approximately 30 minutes. As the deployment progresses, customers may begin to see initial signs of recovery. Once completed, Microsoft will begin restoring nodes and routing traffic through healthy infrastructure. Microsoft has not yet provided an ETA for full restoration but will issue another update within 30 minutes once the rollback deployment completes. Impact to Actionstep: Users may continue to experience degraded or inconsistent performance in Office 365–related features within Actionstep until Microsoft’s rollback and recovery processes are complete. We are actively monitoring Microsoft’s progress and will continue to provide updates as new information becomes available.

5. 29. oktober 2025 kl. 19.06 UTCmonitoring

   Microsoft 365 Outage – Ongoing Recovery Microsoft has confirmed that an inadvertent configuration change to Azure Front Door caused connectivity issues affecting Microsoft 365 services. Mitigation is now in progress, and customers may begin seeing signs of recovery as Microsoft restores healthy nodes. Actionstep features that rely on Office 365 (including Outlook add-ins, OneDrive integrations, and email services) may continue to experience intermittent issues during this process. We’ll continue monitoring Microsoft’s progress and will provide updates as more information becomes available.

6. 29. oktober 2025 kl. 19.38 UTCmonitoring

   Microsoft has confirmed that an inadvertent configuration change to Azure Front Door (AFD) triggered widespread connectivity issues affecting multiple Microsoft 365 and Azure services. As a result, Actionstep functionality that relies on Office 365 services may continue to experience degraded performance or intermittent issues. This includes, but is not limited to: The Outlook Add-in Office OneDrive integrations Microsoft’s Current Status (as of 19:20 UTC / 1:20 PM MDT): Microsoft has stated that full mitigation is anticipated within the next four hours, with an expected recovery by 23:20 UTC on October 29, 2025, as they continue restoring and routing traffic through healthy nodes. Customer configuration changes within Azure Front Door remain temporarily blocked during this process. Microsoft will provide another update on progress within two hours or sooner if warranted. We are actively monitoring Microsoft’s recovery efforts and will continue to update this page as new information becomes available.

7. 29. oktober 2025 kl. 20.33 UTCmonitoring

   Microsoft has confirmed that an inadvertent configuration change to Azure Front Door (AFD) caused latency, timeouts, and errors affecting multiple Microsoft 365 and Azure services. As a result, Actionstep features that rely on Office 365 services may continue to experience intermittent disruptions, including: The Outlook Add-in OneDrive integrations Microsoft’s Current Status (as of 19:57 UTC / 1:57 PM MDT): Microsoft has successfully completed the deployment of their last known good configuration, and customers should now be seeing early signs of recovery. The recovery process is ongoing as Microsoft restores and routes traffic through healthy nodes. Microsoft anticipates full mitigation within the next four hours, with recovery expected by 23:20 UTC on October 29, 2025. They plan to provide another update within two hours or sooner if warranted. We will continue to monitor the situation closely and provide updates as new information becomes available.

8. 29. oktober 2025 kl. 21.06 UTCmonitoring

   Microsoft has confirmed that an inadvertent configuration change to Azure Front Door (AFD) led to widespread latency, timeouts, and errors across several Microsoft 365 and Azure services. As a result, Actionstep features that depend on Office 365 services may still experience intermittent disruptions, including: The Outlook Add-in OneDrive integrations Microsoft’s Current Status (as of 19:57 UTC / 1:57 PM MDT): Microsoft has completed deployment of their last known good configuration, and customers are beginning to see early signs of recovery. The recovery process remains ongoing as Microsoft continues to restore service and route traffic through healthy infrastructure. Microsoft expects full mitigation within the next four hours, with recovery anticipated by 23:20 UTC on October 29, 2025. Another update will be provided within two hours or sooner if necessary. We are continuing to closely monitor Microsoft’s progress and will share additional updates as new information becomes available.

9. 29. oktober 2025 kl. 21.28 UTCmonitoring

   Microsoft has confirmed that an inadvertent configuration change to Azure Front Door (AFD) caused widespread latency, timeouts, and errors across multiple Microsoft 365 and Azure services. As a result, Actionstep features that depend on Office 365 services have experienced intermittent disruptions, including: The Outlook Add-in OneDrive integrations Some users have reported that this functionality has returned. Microsoft’s Current Status (as of 19:57 UTC / 1:57 PM MDT): Microsoft has completed the deployment of their last known good configuration, and some users are now regaining access to the Outlook Add-in as recovery progresses. Service restoration continues as Microsoft brings additional nodes online and routes traffic through healthy infrastructure. Microsoft anticipates full mitigation within the next four hours, with recovery expected by 23:20 UTC on October 29, 2025. They plan to provide another update within two hours or sooner if warranted. We are continuing to monitor the situation closely and will share further updates as more information becomes available.

10. 29. oktober 2025 kl. 22.39 UTCmonitoring

    Microsoft has reported significant progress in mitigating the earlier Azure Front Door (AFD) outage that caused latency, timeouts, and service errors across Microsoft 365 and Azure services. This recovery effort involves reloading configurations and rebalancing traffic across a large number of nodes to restore full operational scale. The process is gradual by design to ensure stability and prevent overload as dependent services recover. Microsoft is seeing strong signs of improvement across affected regions and remains on track for full mitigation by 23:20 UTC on October 29, 2025, though full recovery may occur sooner. Impact to Actionstep: Users should now be able to access Microsoft-related functionality, including the Outlook Add-in, OneDrive integrations, and Office 365 email services. Some users may still experience intermittent issues while Microsoft’s recovery completes. We are continuing to monitor Microsoft’s progress and will provide confirmation once full restoration is achieved.

11. 29. oktober 2025 kl. 22.54 UTCmonitoring

    Access to Microsoft-related functionality — including the Outlook Add-in, OneDrive integrations, and Office 365 email services — has been restored. Users should now experience normal performance. We will continue to monitor Microsoft’s service health to ensure stability but consider this incident resolved.

12. 29. oktober 2025 kl. 22.55 UTCresolved

    Access to Microsoft-related functionality — including the Outlook Add-in, OneDrive integrations, and Office 365 email services — has been restored. Users should now experience normal performance. We will continue to monitor Microsoft’s service health to ensure stability but consider this incident resolved.

13. 6. november 2025 kl. 19.48 UTCpostmortem

    **Post-Incident Summary:** Microsoft Dependency Disruption – Global – October 29, 2025 **Incident Overview** On October 29, 2025, a widespread outage affecting Microsoft’s Azure Front Door service caused latency, timeouts, and service errors across Microsoft 365 and Azure platforms. This impacted Actionstep features that rely on Microsoft services. **Impact** During the incident, some users experienced difficulty accessing Microsoft-related functionality, including the Outlook Add-in, OneDrive integrations, and Office 365 email services. Service availability improved as Microsoft began recovery efforts, though intermittent issues persisted for some users. **Resolution** Microsoft reloaded configurations and rebalanced traffic across its network to restore full operational capacity. As of 23:20 UTC, Microsoft reported significant progress, and Actionstep services dependent on Microsoft systems have largely returned to normal operation. **Next Steps** Actionstep will continue monitoring Microsoft’s recovery and ensure all integrations remain stable. We are also reviewing dependency monitoring to improve early detection of third-party disruptions. **Acknowledgement** We appreciate your patience during this incident and apologize for the inconvenience. Ensuring reliable access to all integrated services remains a top priority for Actionstep.

1. 21. oktober 2025 kl. 23.05 UTCmonitoring

   Our main website (actionstep.com) is currently undergoing maintenance and may be temporarily unavailable. This does not affect access to Actionstep itself. If you normally sign in via the website, you can log in directly at: 👉 https://go.actionstep.com/ We’ll post an update once the website is back online.

2. 21. oktober 2025 kl. 23.40 UTCresolved

   Our main website (actionstep.com) is now operational.

3. 6. november 2025 kl. 19.45 UTCpostmortem

   On November 6, 2025, Actionstep’s main website \([actionstep.com](http://actionstep.com)\) became temporarily unavailable during a scheduled maintenance activity. The maintenance affected only the public website and did not impact access to the Actionstep application.