52 Affirm incidents · maj 2024 — official updates, affected components, duration and resolution details.
Vi har set en forringelse af vores checkout flow som følge af vores CDN udbyder og mener, at det er blevet afbødet. Vores hold fortsætter med at overvåge før bekræftelse fuld helbredelse.
Den udtjekning flow nedbrydning forårsaget af vores CDN udbyder er blevet løst. Vores hold har bekræftet fuld bedring og normal service er genoptaget.
Automatisk oversat fra den officielle hændelsesopdatering.
We are currently investigating an issue with the confirm_loan endpoint in the Affirm US sandbox. We will update further as scope and root cause are uncovered.
We are continuing to investigate the root cause of this issue. We are comparing successful and non-successful sandbox loan confirmations to understand potential mitigations.
A fix has been implemented and we are now monitoring the results.
This incident has been resolved.
We are experiencing a degradation in our checkout flow for users in Canada.
We are continuing to investigate this issue.
Our teams are still investigating the root cause of the issue. We will provide an update as soon as possible.
The errors within the checkout flow have resolved and the issue has been mitigated. Our teams are continuing to monitor before confirming full recovery.
The checkout service has remained operational. This incident is now resolved.
The Affirm team has observed degradation in some US checkouts and is currently investigating.
A fix has been implemented and we are monitoring recovery.
Services have been restored.
Services have been restored.
We have identified the cause of the disruption to our Sandbox APIs and we are currently attempting to fix the issue.
We are continuing to work on a fix for this issue.
We have implemented a fix and have seen a recovery in the availability of our Sandbox APIs. We will continue to monitor the situation to ensure that our systems are fully operational.
Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected.
We are currently experiencing elevated latency across our services leading to timeouts and errors. We are actively investigating the issue.
We are currently experiencing elevated latency to our services. This has been traced to an issue with our cloud service provider, and our team is actively working toward resolution.
We continue to experience elevated latency across our services. Error rates have decreased, though response times remain slower than normal. This is due to an issue with our cloud service provider, who is actively working toward a full resolution.
We continue to experience elevated latency across our services, though error rates remain decreased. Our cloud service provider is actively working toward a full resolution.
We continue to experience elevated latency across our services, with sporadic increases in error rates throughout the duration of this incident. Our cloud service provider is actively working toward a full resolution.
We are seeing improved latency across our services and response times are trending back toward normal. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.
We experienced a slight increase in errors and latency, which has since subsided. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.
Latency has continued to improve across our services and overall performance has stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.
Latency and overall performance remain stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.
We are experiencing an increase in errors and latency. We are continuing to monitor while we await final confirmation of resolution from our cloud service provider.
Latency and overall performance remain stabilized. We are continuing to monitor while our cloud service provider fully resolves the issue.
Latency and overall performance remain stable. We are continuing to monitor while our cloud service provider fully resolves the issue.
Affirm Latency and overall performance remain stable. We are still awaiting full confirmation from our cloud service provider before declaring the incident resolved.
We continue to receive positive signal from our cloud service provider. Affirm latency and performance remain stable. We are awaiting full confirmation from our cloud service provider before declaring the incident resolved.
Affirm latency and performance remain stable. We are awaiting full confirmation from our cloud service provider before declaring the incident resolved.
We are maintaining a monitoring posture on this incident as we await a statement of permanent resolution from our cloud cloud service provider. Affirm latency and performance remain stable.
Our cloud service provider has notified us that full resolution will require some time to finalize. As Affirm's latency and performance have remained stable throughout the day, we will update on Affirm's status when we receive an all-clear signal from the service provider or we see a regression in service health.
Our cloud service provider has confirmed operations are fully restored and we are seeing continued healthy observability on our end. Incident resolved.
We are currently investigating an increase in our SMS PIN retry rate affecting Affirm Checkout in the US
We have identified the cause of the SMS retry rate and are investigating potential mitigations.
We are still observing elevated PIN retry rates for users in US. There is a central point of failure effecting multiple 3rd party SMS providers. Users who retry are successfully completing checkouts. We will continue to monitor the situation and update as it progresses.
PIN retry rates for users in US remain unchanged. There is a central point of failure effecting multiple 3rd party SMS providers. Users who retry are successfully completing checkouts. We will continue to monitor the situation and update as it progresses.
We were able to cutover traffic to a recovered SMS service and have observed recovery. We will continue to monitor before resolving the incident.
This incident has been resolved.
We are currently investigating a degradation to loan authorization rate, indicating an issue in the checkout flow. We will update with new findings as soon as possible
We have performed a mitigation and have observed checkout availability recovery for all merchants. We will monitor to ensure stability.
We have maintained normal availability since the mitigation. We are continuing to dig into root causes on this issue.
Affirm's systems remain stable and we are making progress determining root cause. More updates will come shortly.
We are implementing a permanent fix to the mitigated issue. Checkout activity remains healthy. We will monitor the results and resolve the incident once efficacy of said fix has been confirmed.
This incident has been resolved.
We are currently investigating this issue
We have identified the root cause of the incident and will continue monitoring our services to ensure that our services maintain operational.
This incident has been resolved.
We are currently investigating an issue affecting order status updates for merchants using the Shopify Payments App. While customers can still complete the Affirm checkout flow, there is a delay in orders being marked as 'Authorized' or 'Confirmed' within the Shopify dashboard. Our engineering team is working to restore event processing.
The issue affecting Shopify order status updates has been resolved. All delayed events have been processed, and order statuses are now appearing correctly in the Shopify dashboard. We appreciate your patience.
We are currently experiencing a drop in checkout availability. We are working on identifying the root cause to return service as soon as possible. We will update as soon as we can.
We have seen a recovery in our services but we are still monitoring and investigating the root cause of the issue. We will provide an update as soon as possible.
We have identified the root cause of the incident and will continue monitoring our services to ensure that our services maintain operational.
Our services have maintained operational. This incident is now resolved.
We are observing authentication issues for some consumers related to ongoing nation-wide carrier disruptions.
We will continue to monitor the situation to ensure performance remains stable.
We are continuing to monitor the situation to ensure performance remains stable.
This incident has been resolved.
We've identified the source of the degradation in Affirm Checkout and we are working on a mitigation
We've deployed a mitigation, throughput is recovering and are actively monitoring.
This incident has been resolved.
We are currently in a monitoring state.
This incident has been resolved.
We are currently experiencing a degradation in all Affirm API's for users. Our engineering team is working to identify the root cause and implement a solution as soon as possible.
We are seeing recovery, but will continue to monitor.
This incident has been resolved and we are fully recovered.
We are investigating increased API error rates in the US-EAST-1 Region.
We have identified the root cause of the service disruption and are actively working on a mitigation.
We have not seen a recurrence since approximately 18:20 pm PT and are continuing to monitor our dashboards.
This incident has been resolved.
We are investigating increased API error rates in the US-EAST-1 Region.
We identified what's causing this increased API error rates in the US-EAST-1 Region and currently working to mitigate.
We are seeing recovery across all endpoints - we will keep monitoring for full resolution.
This incident is resolved now.
We have detected intermittent API latency and are actively investigating.
The latency was related to a disruption on a core infrastructure provider. We are observing full recovery.
We are investigating a sudden drop in all successful traffic to Affirm services in the US, CA and UK
Our teams have confirmed that the degradation is a result of a widespread issue impacting a core infrastructure provider. We are monitoring the situation closely and will update in the next 30 minutes.
Service is being restored and we expect full resolution shortly.
This issue has been resolved and full service has been restored
We are investigating an increase in latency in our checkout flow. We will provide additional updates as soon as possible.
Our teams have mitigated the impact to latency and availability has returned to normal. We will continue monitoring to ensure our services maintain operational.
Our services have maintained operational so this incident is now resolved.