Afterpay driftsforstyrrelser

1. 23. september 2026 kl. 00.46 UTCmonitoring

   Nogle efterløn forbrugere i USA har oplevet intermitterende problemer, når de forsøger at tjekke ud på handelsrelaterede hjemmesider. Berørte brugere kan have været ude af stand til at opnå en udgiftsgrænse eller fuldføre et køb. Spørgsmålet var forårsaget af en intern database afbrydelse midlertidigt påvirke ordre tjenester. Vi har identificeret og afbødet årsagen og overvåger fortsat.

2. 23. september 2026 kl. 01.05 UTCresolved

   Vi har bekræftet, at checkouttjenester er fuldt operationelle. Tak for din tålmodighed.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 3. september 2026 kl. 00.27 UTCinvestigating

   > Vi oplever i øjeblikket en forstyrrelse, der påvirker nogle af vores evne til at reagere på kundesupport forespørgsler. Vores team arbejder aktivt på at løse dette problem så hurtigt som muligt. Vi sætter pris på din tålmodighed og vil give opdateringer som mere information bliver tilgængelig.

2. 3. september 2026 kl. 01.55 UTCresolved

   Den forstyrrelse, der påvirker vores evne til at reagere på kundesupport forespørgsler er blevet løst. Vores team er tilbage online og håndtere kontakter normalt. Vi undskylder for eventuelle forsinkelser, du har oplevet, og takker dig for din tålmodighed.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 15. august 2026 kl. 04.45 UTCinvestigating

   Vi oplever i øjeblikket intermitterende forstyrrelser med Mastercard betalingsbehandling. Som en workout, anbefaler vi kunderne at bruge en ikke-Mastercard form for betaling, hvis tilgængelig. Din evne til at acceptere betalinger er vores højeste prioritet og vores Engineering team er at undersøge dette spørgsmål. Vi sætter pris på din tålmodighed under denne afbrydelse.

2. 15. august 2026 kl. 05.55 UTCresolved

   Det tidligere spørgsmål med Mastercard betaling behandling nu løst. Vi sætter pris på Deres tålmodighed gennem hele denne resolutionsproces.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 20. juli 2026 kl. 22.46 UTCinvestigating

   Vi oplever i øjeblikket et problem med vores in- app support chat, hvor svar kan ikke vises. Hvis du har brug for hjælp, bedes du kontakte os via e-mail eller telefon i stedet. US: 1 833 844 8095 Canada: 1 833 918 6111 Australien: New Zealand: Vi undskylder ulejligheden og arbejder på at løse dette så hurtigt som muligt.

2. 20. juli 2026 kl. 23.32 UTCresolved

   Vores team har løst det tidligere problem med in-app support chat. Vi værdsætter Deres tålmodighed, da vi arbejdede på at løse dette problem.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 10. juli 2026 kl. 18.09 UTCinvestigating

   We are currently investigating an issue impacting online checkout conversions in the US region. A subset of payment authorizations are failing, which may result in customers being unable to complete purchases. Our engineering team is actively working to identify and resolve the root cause.

2. 10. juli 2026 kl. 18.21 UTCresolved

   Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.

1. 3. juli 2026 kl. 00.21 UTCinvestigating

   We are investigating an issue where some Afterpay orders placed through Shopify are being automatically reversed. This is primarily affecting merchants in Australia. Consumers may see their Afterpay payment cancelled shortly after a successful checkout. We will provide further updates as more information becomes available.

2. 3. juli 2026 kl. 00.45 UTCidentified

   We have identified an upstream rate-limiting event impacting payment confirmation callbacks to Shopify. Affected customers may see their Afterpay payment cancelled shortly after a successful checkout. We are actively working with the relevant teams to resolve this. We will provide further updates as more information becomes available.

3. 3. juli 2026 kl. 03.41 UTCmonitoring

   Shopify has confirmed they have implemented a fix on their side. We are continuing to monitor the situation to ensure stability.

4. 3. juli 2026 kl. 04.13 UTCresolved

   Our monitoring has confirmed all Afterpay payments on Shopify in Australia are processing and confirming normally. No further impact is expected. We apologise for any inconvenience caused.

1. 2. juli 2026 kl. 05.24 UTCidentified

   We are investigating an issue where some Afterpay customers on Shopify in Australia are seeing an error page after completing their payment. Payments are processing successfully, but the confirmation page is not loading correctly for some customers, which may lead them to believe the payment did not go through. We are actively investigating the root cause and working toward a resolution.

2. 2. juli 2026 kl. 05.57 UTCresolved

   The issue has been identified and mitigated. A recent rollout was causing payment confirmation redirects to be incorrectly blocked by a firewall rule. No payments were lost during this incident; the issue only affected the confirmation page displayed to customers after payment had already been processed. We apologise for any inconvenience.

1. 8. maj 2026 kl. 04.17 UTCidentified

   We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.

2. 8. maj 2026 kl. 05.37 UTCidentified

   In-store decline rates for AU, NZ transactions have recovered to normal levels. We are continuing to monitor US, CA regions.

3. 8. maj 2026 kl. 06.37 UTCmonitoring

   Decline rates have returned to normal levels. We are continuing to monitor US, CA with our downstream provider.

4. 8. maj 2026 kl. 13.32 UTCresolved

   Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.

1. 8. maj 2026 kl. 03.20 UTCinvestigating

   We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.

2. 8. maj 2026 kl. 03.28 UTCmonitoring

   Payment approval rates have returned to normal levels, we are continuing to monitor to ensure full restoration.

3. 8. maj 2026 kl. 03.35 UTCresolved

   Service has returned to normal.

1. 8. maj 2026 kl. 00.45 UTCinvestigating

   We're currently experiencing a service outage in checkout conversion. We're actively investigating and will provide an update as soon as possible.

2. 8. maj 2026 kl. 01.10 UTCidentified

   An incident with a downstream provider is impacting latency. We are investigating the matter further and share further updates as soon as possible.

3. 8. maj 2026 kl. 01.27 UTCmonitoring

   Afterpay API services are operational. We are continuing to monitor for any ongoing impact from downstream providers.

4. 8. maj 2026 kl. 02.08 UTCresolved

   Earlier today, an infrastructure issue at a third-party cloud provider caused temporary disruption to Afterpay services. Some merchants may have experienced increased latency during the affected window. The issue is resolved and services are operating normally.

1. 6. maj 2026 kl. 18.37 UTCinvestigating

   We are currently investigating an issue with virtual card and button integrations for Afterpay & Cash App Pay that are experiencing elevated decline rates. We will provide a further update shortly. Thank you for your patience. Sincerely, Cash App Merchant Services

2. 6. maj 2026 kl. 18.56 UTCresolved

   We can confirm that this issue is now resolved.

1. 20. marts 2026 kl. 02.53 UTCinvestigating

   ``` We are currently investigating an issue affecting Pay Monthly (Buy Now, Pay Later). Some customers may be unable to access Pay Monthly at checkout or view their account details. Our engineering team is actively working on a fix. We will provide updates as the situation progresses. ```

2. 20. marts 2026 kl. 03.30 UTCresolved

   Some customers may have experienced issues with Pay Monthly account services. This has been resolved and all services are now operating normally.

1. 18. februar 2026 kl. 09.45 UTCresolved

   Service has been successfully restored. Thank you for your patience. We will continue monitoring to ensure ongoing stability.

2. 18. februar 2026 kl. 09.45 UTCidentified

   Partial service restoration has been achieved - Successful orders are now being processed. The team is still working on full service restoration.

3. 18. februar 2026 kl. 09.45 UTCidentified

   We are actively working to restore service following the degradation. We apologise for the inconvenience.

4. 18. februar 2026 kl. 09.45 UTCidentified

   We have identified that the issue is caused by a third-party service. Our team is actively working to restore full service as quickly as possible.

5. 18. februar 2026 kl. 09.45 UTCinvestigating

   We're currently investigating a service degradation in the US region, affecting multiple endpoints. We're addressing this issue with the highest priority. We will update with further details.

1. 18. februar 2026 kl. 09.45 UTCinvestigating

   We're currently investigating a service degradation across all regions. It's affecting multiple endpoints. The team is working on this as a priority, An update will be provided as soon as possible.

2. 18. februar 2026 kl. 09.45 UTCinvestigating

   The degradation continues. The team is actively responding and is continuing to investigate.

3. 18. februar 2026 kl. 09.45 UTCinvestigating

   The team is actively investigating the issue.

4. 18. februar 2026 kl. 09.45 UTCmonitoring

   Service has been restored in AU. Restoration efforts are still ongoing for other regions.

5. 18. februar 2026 kl. 09.45 UTCresolved

   Services is now restored for both AU & US and we will continue to monitor.

6. 18. februar 2026 kl. 09.45 UTCinvestigating

   Service has degraded across all environments again. The team is working to restore stability.

7. 18. februar 2026 kl. 09.45 UTCresolved

   Services is now restored and we will continue to monitor.

8. 18. februar 2026 kl. 09.45 UTCinvestigating

   Service in the US has degraded again. The team is actively working to restore stability.

9. 18. februar 2026 kl. 09.45 UTCidentified

   The issue has been identified as originating from a third-party vendor. We are actively working to restore full service as quickly as possible.

10. 18. februar 2026 kl. 09.45 UTCresolved

    Service is now restored. We will continue to monitor the service to ensure availability.

11. 18. februar 2026 kl. 09.45 UTCidentified

    Degradation remains in US regions, the team continue to respond and work to restore full service.

12. 18. februar 2026 kl. 09.45 UTCmonitoring

    Third party vendor has confirmed they have implemented a fix and we are beginning to observe significant signs of recovery in US/CA - we will continue to monitor.

13. 18. februar 2026 kl. 09.45 UTCidentified

    The third-party vendor is actively working to resolve the issue that is causing degradation in the US/CA region. We will continue to provide updates as more information becomes available.

1. 18. februar 2026 kl. 09.45 UTCresolved

   Services is now restored. We will continue to monitor the service to ensure service availability.

2. 18. februar 2026 kl. 09.45 UTCinvestigating

   We're currently experiencing a partial service degradation in checkout conversion. We're actively investigating and will provide an update as soon as possible.