Altmetric driftsforstyrrelser

1. 18. september 2026 kl. 19.12 UTCinvestigating

   Vi er i øjeblikket ved at undersøge en intermitterende udfald påvirker den Altmetriske Detaljer API, som fører til periodiske intervaller af fejl, der returneres af API.

2. 18. september 2026 kl. 19.12 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

3. 18. september 2026 kl. 22.10 UTCmonitoring

   En rettelse er blevet gennemført, som vi er sikre på har løst de intermitterende Detaljer API udfald, og vi er nu fortsat med at overvåge situationen.

4. 19. september 2026 kl. 09.17 UTCresolved

   Der er ikke opdaget yderligere afbrydelser, så hændelsen betragtes nu som løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 11. august 2026 kl. 09.03 UTCidentified

   We are currently experiencing a delay of around three days across all attention sources, caused by a backlog in our processing pipeline. We are working through it as quickly as possible. We will post an update as the backlog clears.

2. 11. august 2026 kl. 22.14 UTCresolved

   The processing backlog has cleared and attention sources are updating normally again.

1. 6. august 2026 kl. 18.51 UTCidentified

   Vi oplever i øjeblikket en forsinkelse i indsamlingen af nyheder. Dette skyldes en vedvarende afbrydelse hos en af vores opstrømsleverandører af nyhedsdata, som påvirker tilgængeligheden af deres foder. Andre opmærksomhed kilder er upåvirket. Leverandøren har bekræftet, at de arbejder på en rettelse og forventer i øjeblikket, at tjenesten vil blive genoprettet inden for de næste par dage. Vi vil sende en opdatering, så snart vi har flere oplysninger.

2. 7. august 2026 kl. 11.10 UTCidentified

   Udbrud på vores opstrøms nyheder dataudbyder er i gang og nyheder nævner indsamling forbliver pause. Andre opmærksomhed kilder er upåvirket. Udbyderen har bekræftet, at de forventer at begynde at genoprette service i løbet af weekenden. Vi vil sende en opdatering, så snart samlingen genoptages.

3. 9. august 2026 kl. 21.44 UTCidentified

   Udbrud på vores opstrøms nyheder dataudbyder er i gang og nyheder nævner indsamling forbliver pause. Andre opmærksomhed kilder er upåvirket. Udbyderen forventer deres service til at begynde at komme tilbage online i løbet af mandag, forudsat at deres egen test. Vi vil sende en opdatering, så snart samlingen genoptages.

4. 10. august 2026 kl. 22.44 UTCidentified

   Udbrud på vores opstrøms nyheder dataudbyder er i gang og nyheder nævner indsamling forbliver pause. Andre opmærksomhed kilder er upåvirket. Udbyderen har genoprettet tjenesten internt og tester den natten over, med frigivelse forventes, når testningen er afsluttet. Vi vil sende en opdatering, så snart samlingen genoptages.

5. 11. august 2026 kl. 09.00 UTCmonitoring

   Vores opstrøms nyheder dataudbyder har genoprettet adgang til deres API og nyheder nævner samling er genoptaget. Indholdet, der er offentliggjort under udbruddet, er under oparbejdning på deres side og kan tage et par dage at blive fuldt tilgængelige. Vi vil sende en opdatering, når denne efterslæb er ryddet.

6. 11. august 2026 kl. 22.16 UTCmonitoring

   Vores opstrøms nyheder data udbyder er stadig oparbejdning af indholdet offentliggjort under udfald. Nyhederne nævner selv, at samlingen er genoptaget, og der vil fortsat blive nævnt fra den berørte periode, efterhånden som oparbejdningen er afsluttet. Vi sender en opdatering, når den er færdig.

7. 13. august 2026 kl. 13.19 UTCresolved

   Nyheder nævner samling kører normalt igen. Nogle resterende indhold fra udbrudsperioden er stadig under behandling af vores opstrømsleverandør, så et lille antal nævner fra dette vindue kan fortsætte med at dukke op i løbet af de næste par dage.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 29. juli 2026 kl. 20.38 UTCidentified

   Der er identificeret et problem med edb-forsinkelser for Altmetric Explorer. Den grundlæggende årsag er blevet renset, og databehandling er nu indhente. Vi forventer nogle data afvigelser i Altmetric Explorer indtil datastrømmen er fuldt genvundet. Vi opdaterer når dette er færdigt.

2. 30. juli 2026 kl. 15.16 UTCresolved

   Problemerne er løst, og datastrømmen er nu fuldt indhentet.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 26. maj 2026 kl. 21.35 UTCinvestigating

   We are currently experiencing delays to our data processing pipeline which may result in out of date information being returned by the Altmetric API / Explorer / Detail Pages.

2. 27. maj 2026 kl. 22.53 UTCmonitoring

   Data processing delays have now resolved, we are continuing to monitor to ensure no further issues

3. 1. juni 2026 kl. 10.47 UTCresolved

   This incident has been resolved.

1. 1. februar 2026 kl. 11.24 UTCinvestigating

   Altmetric Explorer and Altmetric Details Pages are currently unavailable. We are currently investigating the issue.

2. 1. februar 2026 kl. 11.31 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 1. februar 2026 kl. 11.42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1. februar 2026 kl. 15.47 UTCresolved

   This incident has been resolved.

1. 18. november 2025 kl. 12.07 UTCidentified

   A critical incident currently affecting our CDN provider Cloudflare has led to service interruption across all Altmetric products. We are following upstream updates and will perform any recovery actions as required. We will update once we have further details.

2. 18. november 2025 kl. 12.34 UTCidentified

   Cloudflare CDN remediation efforts are on-going. Upstream progress on this incident can be monitored using the Cloudflare incident status page at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

3. 18. november 2025 kl. 13.18 UTCidentified

   Our upstream CDN Cloudflare has now identified the root cause of the incident and is in the process of restoring services. Interruptions to service for Altmetric applications are still possible at this point.

4. 18. november 2025 kl. 15.04 UTCmonitoring

   Cloudflare has now stated that the root cause of the incident has been fixed and they are continuing to monitor the situation as services stabilise. We continue to do the same.

5. 18. november 2025 kl. 18.05 UTCresolved

   Cloudflare has now confirmed that their services have returned to normal operation. Altmetric applications are also operating normally so we are closing this incident.

1. 3. november 2025 kl. 09.45 UTCinvestigating

   We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.

2. 3. november 2025 kl. 09.45 UTCinvestigating

   We are continuing to investigate this issue.

3. 3. november 2025 kl. 11.30 UTCmonitoring

   A fix has been implemented and we are monitoring the results

4. 3. november 2025 kl. 13.34 UTCresolved

   The root cause has been identified and fixed. Our team monitored Altmetric Explorer and the issue is marked as resolved.

1. 21. oktober 2025 kl. 16.50 UTCinvestigating

   We are currently investigating a service outage for the Altmetric API and Detail Pages services following from today's maintenance.

2. 21. oktober 2025 kl. 18.48 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 21. oktober 2025 kl. 18.49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21. oktober 2025 kl. 19.16 UTCresolved

   This incident has been resolved.

1. 28. maj 2025 kl. 12.48 UTCinvestigating

   We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.

2. 28. maj 2025 kl. 12.49 UTCinvestigating

   We are continuing to investigate this issue.

3. 28. maj 2025 kl. 13.07 UTCinvestigating

   Functionality to the Altmetric Explorer has now been restored but we are continuing to investigate the root causes of the interruption in service.

4. 28. maj 2025 kl. 15.01 UTCmonitoring

   A fix for the root cause of the service interruption has been implemented, we are now continuing preventative monitoring until EOB.

5. 28. maj 2025 kl. 19.18 UTCresolved

   The root cause has been identified and fixed. Our team monitored Altmetric Explorer until end of business day. The issue is marked as resolved.

1. 9. maj 2025 kl. 10.50 UTCidentified

   There might be some data delays in a small subset of research outputs processed between Wed-Fri that we're currently reprocessing to make sure they're up to date.

2. 9. maj 2025 kl. 13.38 UTCmonitoring

   Research outputs are being processed now. We expect the full reprocessing to take less than 5h.

3. 9. maj 2025 kl. 18.46 UTCresolved

   All data has been reprocessed successfully. Incident resolved.

1. 13. februar 2025 kl. 10.49 UTCmonitoring

   We have identified an issue with the data refresh process which has resulted in a delay for the data available in the Altmetric Explorer. This issue has now been corrected and the data refresh process is now running and expected to complete by EOB today. We will update this incident once the Altmetric Explorer data is up to date.

2. 13. februar 2025 kl. 17.57 UTCresolved

   The Explorer data refresh has now been successfully completed and Altmetric Explorer data is up to date.

1. 29. november 2024 kl. 09.41 UTCinvestigating

   We are currently investigating a series of issues causing instability in our application deployment infrastructure. No major impact on client facing products is being reported at present, however there is a possibility that sporadic issues may develop.

2. 29. november 2024 kl. 13.38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29. november 2024 kl. 16.30 UTCresolved

   All systems are now operating normally so we are closing this incident.

1. 29. oktober 2024 kl. 15.48 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 29. oktober 2024 kl. 17.19 UTCidentified

   A fix has been implemented and we are dealing with data reprocessing in order to bring the API data up to date

3. 29. oktober 2024 kl. 18.31 UTCmonitoring

   Data reprocessing is done and we're now monitoring the results.

4. 29. oktober 2024 kl. 23.57 UTCresolved

   This incident has been resolved.

1. 22. oktober 2024 kl. 08.35 UTCinvestigating

   We are currently investigating this issue.

2. 22. oktober 2024 kl. 09.20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22. oktober 2024 kl. 12.35 UTCresolved

   This incident has been resolved.

1. 16. oktober 2024 kl. 06.45 UTCinvestigating

   We are currently investigating an issue that is affecting Detail Pages and Data Processing. Our Incident Team is investigating and we will report back in 30 minutes.

2. 16. oktober 2024 kl. 07.22 UTCinvestigating

   We are continuing to investigate this issue.

3. 16. oktober 2024 kl. 08.51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16. oktober 2024 kl. 10.25 UTCmonitoring

   We are continuing to monitor for any further issues. Altmetric Details Pages are fully operational. The data processing delays only affect news and blogs from today, and only in Details Pages and Details Pages API.

5. 16. oktober 2024 kl. 15.44 UTCresolved

   This incident has been resolved.

1. 24. september 2024 kl. 16.27 UTCinvestigating

   We are currently investigating data delays related to upgrade maintenance work performed earlier today. No interruptions to application service have been reported or are expected but new mentions are not currently being processed and updated across our products. We will update as more information becomes available.

2. 24. september 2024 kl. 16.31 UTCinvestigating

   We are continuing to investigate this issue.

3. 25. september 2024 kl. 08.41 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 26. september 2024 kl. 09.22 UTCmonitoring

   A fix has been implemented and we're monitoring the results. The data processing delays only affect news from the day before.

5. 29. september 2024 kl. 09.52 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 29. september 2024 kl. 09.52 UTCresolved

   This incident has been resolved.

1. 25. februar 2024 kl. 09.44 UTCinvestigating

   We are currently investigating issues with the data processing pipelines for the Altmetric Explorer. Data presented is currently >24hrs old and should be treated as stale until this incident is resolved.

2. 25. februar 2024 kl. 10.17 UTCidentified

   The cause of the data delays has been identified and the team is now working on a solution

3. 25. februar 2024 kl. 11.09 UTCmonitoring

   Root cause of incident has now been addressed and Explorer data refresh is underway - we will update once this is complete

4. 25. februar 2024 kl. 14.06 UTCresolved

   Altmetric Explorer data has been refreshed and is now up to date. Root causes of the delay in data processing have been identified and resolved.

1. 28. oktober 2023 kl. 13.25 UTCinvestigating

   We are currently investigating an on-going outage of the Altmetric Details API (api.altmetric.com). We will provide further details once we have identified the cause and a resolution pathway.

2. 28. oktober 2023 kl. 13.46 UTCmonitoring

   The Altmetric Details API and Detail Pages are now operational again. We are continuing to monitor the situation to ensure full resolution.

3. 29. oktober 2023 kl. 11.43 UTCresolved

   This incident has been resolved.

1. 28. juli 2023 kl. 11.16 UTCinvestigating

   We are currently investigating reports of intermittent access issues to the Altmetric Explorer and will update when further details are available.

2. 28. juli 2023 kl. 14.49 UTCmonitoring

   The root cause of the issues being reported has been identified and a configuration change has been put in place to mitigate the issues. We are continuing to monitor for further reports of connection issues.

3. 28. juli 2023 kl. 16.31 UTCresolved

   Continued monitoring has not revealed any more connection issues and no further reports have been received.