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    Artsy driftsforstyrrelser

    50 Artsy incidents · juli 2020 — official updates, affected components, duration and resolution details.

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    Slower response times for services

    Startede 8. december 2025 kl. 14.48 UTC · 6h 10m

    Pending
    Berørte komponenter
    Artsy APIConversationsContentE-commerceAnalyticsContent ManagementPartnersAuctions Bidding
    1. 8. december 2025 kl. 14.48 UTCinvestigating

      We are currently investigating this issue.

    2. 8. december 2025 kl. 14.55 UTCinvestigating

      We are continuing to investigate this issue.

    3. 8. december 2025 kl. 15.03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 8. december 2025 kl. 18.55 UTCmonitoring

      This incident has been resolved.

    5. 8. december 2025 kl. 20.58 UTCresolved

      This incident has been resolved.

    artsy.net is down

    Startede 18. november 2025 kl. 12.25 UTC · 5h 54m

    OutageStørre hændelse
    Berørte komponenter
    Artsy APIConversationsContentE-commerceAnalyticsContent ManagementPartnersAuctions Bidding
    1. 18. november 2025 kl. 12.25 UTCinvestigating

      We’re currently investigating elevated error rates and response times within artsy.net and the mobile app. We’ll post an update soon.

    2. 18. november 2025 kl. 12.26 UTCinvestigating

      We are continuing to investigate this issue.

    3. 18. november 2025 kl. 12.52 UTCidentified

      An upstream service we rely on (Cloudflare) is "experiencing an internal service degradation". We'll continue to monitor their incident resolution status. We expect our own services to recover as soon as they're back up and running. For more details on the Cloudflare outage, you may visit their status page: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

    4. 18. november 2025 kl. 13.42 UTCmonitoring

      Artsy services have recovered and availability has returned to expected levels. We'll continue monitoring the Cloudflare outage for any further disruption.

    5. 18. november 2025 kl. 18.19 UTCresolved

      This incident has been resolved.

    Image processing delays

    Startede 31. oktober 2025 kl. 15.54 UTC · 5h 7m

    IssuesMindre hændelse
    Berørte komponenter
    ContentPartnersAuctions Bidding
    1. 31. oktober 2025 kl. 15.54 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 31. oktober 2025 kl. 16.43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 31. oktober 2025 kl. 21.01 UTCresolved

      This incident has been resolved.

    Degraded performance in search

    Startede 20. oktober 2025 kl. 10.16 UTC · 16m

    IssuesMindre hændelse
    Berørte komponenter
    Artsy for AndroidContentArtsy for iPhone
    1. 20. oktober 2025 kl. 10.16 UTCinvestigating

      We are seeing degraded performance in search on artsy.net and other clients. We are investigating the issue.

    2. 20. oktober 2025 kl. 10.18 UTCinvestigating

      We are continuing to investigate this issue.

    3. 20. oktober 2025 kl. 10.32 UTCresolved

      All systems are now operating normally.

    Elevated error rates and response times on artsy.net

    Startede 16. oktober 2025 kl. 13.10 UTC · 3h 51m

    Pending
    Berørte komponenter
    Content
    1. 16. oktober 2025 kl. 13.10 UTCinvestigating

      We’re currently investigating elevated error rates and response times within artsy.net and the mobile app. We’ll post an update soon.

    2. 16. oktober 2025 kl. 14.03 UTCmonitoring

      The period of high latency and 5xx errors has concluded. All systems are now operating normally. We will continue to monitor to ensure continued stability.

    3. 16. oktober 2025 kl. 17.01 UTCresolved

      All systems are now operating normally.

    Artsy.net down

    Startede 2. oktober 2025 kl. 14.37 UTC · 3h 6m

    Pending
    Berørte komponenter
    ContentE-commercePartnersAuctions Bidding
    1. 2. oktober 2025 kl. 14.37 UTCinvestigating

      We noticed that artsy.net is breaking for many users. We are currently working on a fix

    2. 2. oktober 2025 kl. 14.38 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2. oktober 2025 kl. 15.00 UTCmonitoring

      Artsy.net is working fine now - we are monitoring status

    4. 2. oktober 2025 kl. 17.43 UTCresolved

      This incident has been resolved.

    Increased latency across Artsy

    Startede 19. maj 2025 kl. 03.30 UTC · 0m

    OutageKritisk hændelse
    1. 19. maj 2025 kl. 17.55 UTCresolved

      This incident was resolved on Monday May 19th at 12:30pm EDT. This incident affected: Artsy for iPhone, Artsy for Android, Artsy API, Artsy Content Management System (CMS) (Content Management, Conversations, Analytics), and Artsy.net Website (Content, E-commerce, Auctions Bidding, Partners).

    Newly uploaded image Processing Delays

    Startede 1. maj 2025 kl. 20.32 UTC · 3h 7m

    Pending
    Berørte komponenter
    Partners
    1. 1. maj 2025 kl. 20.32 UTCinvestigating

      Currently investigating some delays on processing of newly uploaded images

    2. 1. maj 2025 kl. 23.39 UTCinvestigating

      Image processing delays have been resolved.

    3. 1. maj 2025 kl. 23.39 UTCresolved

      This incident has been resolved.

    Auctions are experiencing outage

    Startede 26. september 2024 kl. 14.57 UTC · 17m

    OutageStørre hændelse
    Berørte komponenter
    Artsy for AndroidContentE-commerceArtsy for iPhoneAuctions Bidding
    1. 26. september 2024 kl. 14.57 UTCinvestigating

      We are currently investigating this issue.

    2. 26. september 2024 kl. 15.06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 26. september 2024 kl. 15.14 UTCresolved

      This incident has been resolved.

    Increased latency across Artsy

    Startede 17. september 2024 kl. 18.21 UTC · 49m

    OutageStørre hændelse
    Berørte komponenter
    Artsy APIArtsy for AndroidConversationsContentE-commerceAnalyticsContent ManagementPartnersArtsy for iPhoneAuctions Bidding
    1. 17. september 2024 kl. 18.21 UTCinvestigating

      We are currently investigating this issue.

    2. 17. september 2024 kl. 18.57 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 17. september 2024 kl. 19.10 UTCresolved

      This incident has been resolved.

    SMS delivery degraded

    Startede 28. juni 2024 kl. 13.21 UTC · 22m

    IssuesMindre hændelse
    Berørte komponenter
    Content Management
    1. 28. juni 2024 kl. 13.21 UTCinvestigating

      We are currently investigating reports of failed SMS deliveries.

    2. 28. juni 2024 kl. 13.35 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 28. juni 2024 kl. 13.43 UTCresolved

      This incident has been resolved.

    Some email Delivery and Configuration Disruptions

    Startede 29. april 2024 kl. 14.24 UTC · 12h 27m

    IssuesMindre hændelse
    Berørte komponenter
    E-commerce
    1. 29. april 2024 kl. 14.24 UTCinvestigating

      We are currently experiencing a disruption in some email delivery and e-mail configuration services due to a performance issue with an external service provider. This is affecting our ability to send alerts, offer emails, and configure e-mail notifications.

    2. 29. april 2024 kl. 14.26 UTCinvestigating

      We are continuing to investigate this issue.

    3. 29. april 2024 kl. 14.28 UTCidentified

      The issues have been identified and it's being fixed at the moment.

    4. 30. april 2024 kl. 02.51 UTCresolved

      Our external provider has fixed the issue on their end and our services are back up.

    Search service degraded

    Startede 16. april 2024 kl. 13.04 UTC · 3h 10m

    IssuesMindre hændelse
    Berørte komponenter
    Artsy for AndroidE-commerceContent ManagementArtsy for iPhone
    1. 16. april 2024 kl. 13.04 UTCinvestigating

      We are seeing degraded performance in search on artsy.net and other clients. We are investigating the issue.

    2. 16. april 2024 kl. 13.07 UTCinvestigating

      We are continuing to investigate this issue.

    3. 16. april 2024 kl. 14.06 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 16. april 2024 kl. 14.21 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 16. april 2024 kl. 16.13 UTCresolved

      This incident has been resolved.

    Facebook authentication broken in App and Web

    Startede 1. marts 2024 kl. 10.47 UTC · 3h 25m

    IssuesMindre hændelse
    Berørte komponenter
    Artsy for AndroidContentArtsy for iPhone
    1. 1. marts 2024 kl. 10.47 UTCinvestigating

      We are currently investigating the issue.

    2. 1. marts 2024 kl. 10.49 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 1. marts 2024 kl. 14.12 UTCresolved

      This incident has been resolved.

    Degradation of API performance

    Startede 29. januar 2024 kl. 19.31 UTC · 23h 37m

    IssuesMindre hændelse
    Berørte komponenter
    Artsy APIArtsy for AndroidE-commercePartnersArtsy for iPhone
    1. 29. januar 2024 kl. 19.31 UTCinvestigating

      We are currently investigating the issue

    2. 29. januar 2024 kl. 20.12 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 29. januar 2024 kl. 20.19 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 30. januar 2024 kl. 19.08 UTCresolved

      This incident has been resolved.

    Issues loading conversations and sending messages

    Startede 24. august 2023 kl. 14.14 UTC · 4h 5m

    OutageKritisk hændelse
    Berørte komponenter
    Conversations
    1. 24. august 2023 kl. 14.14 UTCinvestigating

      We are currently investigating this issue.

    2. 24. august 2023 kl. 14.57 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 24. august 2023 kl. 18.20 UTCresolved

      This incident has been resolved.

    Email responses to conversations experiencing delayed delivery

    Startede 15. august 2023 kl. 11.14 UTC · 3h 25m

    OutageStørre hændelse
    Berørte komponenter
    Conversations
    1. 15. august 2023 kl. 11.14 UTCmonitoring

      Responses to a conversation via email between Monday, August 14th, 2023 at 9:06 PM GMT+02:00 and Tuesday, August 15th, 2023 at 11:50 AM GMT+02:00 were delayed due to a system malfunction. A fix has been implemented and all messages will be delivered over the next few hours.

    2. 15. august 2023 kl. 11.15 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 15. august 2023 kl. 14.40 UTCresolved

      This incident has been resolved.

    Artist pages error on load

    Startede 16. marts 2023 kl. 22.26 UTC · 1h 38m

    OutageStørre hændelse
    Berørte komponenter
    Artsy APIArtsy for AndroidE-commerceArtsy for iPhone
    1. 16. marts 2023 kl. 22.26 UTCidentified

      Users may encounter an error when navigating to artist pages. We have identified the root cause and stopped it. Attempting to have those pages recover to a healthy state.

    2. 16. marts 2023 kl. 22.45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 17. marts 2023 kl. 00.04 UTCresolved

      This incident has been resolved.

    [CMS] Users are having trouble uploading images since yesterday evening

    Startede 10. marts 2023 kl. 13.36 UTC · 3h 9m

    IssuesMindre hændelse
    Berørte komponenter
    Content Management
    1. 10. marts 2023 kl. 13.36 UTCinvestigating

      We are currently investigating this issue.

    2. 10. marts 2023 kl. 14.53 UTCmonitoring

      A fix has been implemented and we are monitoring the result.

    3. 10. marts 2023 kl. 14.55 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 10. marts 2023 kl. 16.45 UTCresolved

      This incident has been resolved.

    CMS Unable to Load

    Startede 28. februar 2023 kl. 15.20 UTC · 1h 8m

    Pending
    Berørte komponenter
    ConversationsAnalyticsContent Management
    1. 28. februar 2023 kl. 15.20 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 28. februar 2023 kl. 15.47 UTCmonitoring

      CMS is back up, but we are monitoring to ensure no further issues.

    3. 28. februar 2023 kl. 16.27 UTCresolved

      This incident has been resolved.