Atera driftsforstyrrelser

1. 27. oktober 2026 kl. 14.39 UTCinvestigating

   Nogle kunder kan ikke få adgang til app.atera.com. Cloudflare har identificeret en tredjeparts problem påvirker trafik, der passerer gennem eksterne sælger firewalls efter nylige firmware opgraderinger. Berørte kunder kan se: ERR _ TIMED _ Out på standard HTTPS hjemmesider ERR _ EMPTY _ Response on non-standard HTTPS ports (fx 8443) Cloudflare anbefaler, at dette kun kan løses gennem ændringer på kundens side, i firewall software eller netværk konfiguration. Hvis du er påvirket, skal du tjekke med din firewall leverandør eller netværk team. Yderligere oplysninger kan findes på: https: / / www.cloudflarestatus.com / hændelser / dk2obcyw2aew

2. 27. oktober 2026 kl. 15.23 UTCmonitoring

   Cloudflare implementerede et fix. Yderligere oplysninger kan findes på: https: / / www.cloudflarestatus.com / hændelser / dk2obcyw2aew

3. 27. oktober 2026 kl. 15.31 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 19. oktober 2026 kl. 06.27 UTCinvestigating

   Vi oplever i øjeblikket langsomme eller svigtende logins. Nogle brugere kan være ude af stand til at logge ind eller kan se lange belastningstider. Vores hold efterforsker, og vi deler snart en opdatering.

2. 19. oktober 2026 kl. 06.57 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

3. 19. oktober 2026 kl. 07.37 UTCidentified

   Vi foretog nogle ændringer på databaseniveauet for at løse problemet med ydeevne. Vi holder nu nøje øje med resultaterne og vil snart komme med endnu en opdatering.

4. 19. oktober 2026 kl. 14.21 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

5. 19. oktober 2026 kl. 18.56 UTCmonitoring

   Vi fortsætter med at overvåge for yderligere spørgsmål.

6. 20. oktober 2026 kl. 07.34 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 8. oktober 2026 kl. 12.48 UTCinvestigating

   Vi oplever i øjeblikket forsinkelser med 2FA SMS-verifikationskoder for tjenester, herunder Work From Home-funktionen, på grund af en delvis afbrydelse med Twilio, vores tredjeparts udbyder.

2. 14. oktober 2026 kl. 07.10 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 22. juni 2026 kl. 04.10 UTCinvestigating

   We are aware of an issue affecting the Ticket Conversations tab. Some users may experience a blank view or be unable to send replies. Our team is actively investigating and working to restore full functionality as quickly as possible.

2. 22. juni 2026 kl. 04.14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22. juni 2026 kl. 07.21 UTCresolved

   This incident has been resolved

1. 11. juni 2026 kl. 19.15 UTCidentified

   Some customers may have received a duplicate charge on their Atera payment. We are aware of the issue and our payment provider is working to resolve it. We will post updates here as the situation develops.

2. 23. juni 2026 kl. 13.52 UTCresolved

   This incident has been resolved.

1. 9. juni 2026 kl. 07.31 UTCinvestigating

   Some clients may experience incorrect availability alerts for devices. Our team is aware of the issue and is actively working towards a resolution. We will provide further updates shortly.

2. 9. juni 2026 kl. 08.13 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9. juni 2026 kl. 10.26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9. juni 2026 kl. 11.32 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 9. juni 2026 kl. 12.31 UTCresolved

   This incident has been resolved.

1. 2. april 2026 kl. 19.26 UTCinvestigating

   Some clients may experience issues when accessing newly created tickets. Our team is aware and we are actively working towards a resolution.

2. 2. april 2026 kl. 21.04 UTCinvestigating

   We are currently experiencing an issue impacting customers in the United States. Our team is investigating and working to restore service as quickly as possible.

3. 2. april 2026 kl. 21.38 UTCmonitoring

   The disruption impacting US customers has been fixed. Our team is actively monitoring to confirm full recovery.

4. 2. april 2026 kl. 22.50 UTCresolved

   The issue has been identified and resolved.

1. 9. marts 2026 kl. 15.14 UTCinvestigating

   We are currently investigating intermittent login issues affecting some users. Access to the platform may be inconsistent at this time. Our team is actively working to identify the root cause and restore stable access as quickly as possible.

2. 9. marts 2026 kl. 16.03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9. marts 2026 kl. 17.11 UTCresolved

   This incident has been resolved.

1. 9. marts 2026 kl. 14.01 UTCinvestigating

   We are currently investigating an issue affecting the PSA ticketing page. Some actions within the ticketing interface may not be functioning as expected. Our team is actively working to identify the cause and restore full functionality.

2. 9. marts 2026 kl. 15.00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9. marts 2026 kl. 15.24 UTCresolved

   This incident has been resolved.

1. 22. februar 2026 kl. 16.43 UTCinvestigating

   We are currently investigating reports of users being unable to access app.atera.com. For real-time updates regarding the underlying authentication service, please follow the official Auth0 status page: https://status.auth0.com/

2. 22. februar 2026 kl. 18.58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22. februar 2026 kl. 19.08 UTCresolved

   This incident has been resolved.

1. 11. februar 2026 kl. 23.47 UTCinvestigating

   Some US customers may be experiencing intermittent issues in the Atera console due to an upstream Microsoft service disruption. We are monitoring the situation and actively working with Microsoft to resolve it as quickly as possible.

2. 12. februar 2026 kl. 00.42 UTCinvestigating

   Our team is working closely with Microsoft engineers to mitigate the issue as quickly as possible. We will provide additional updates as soon as more information becomes available.

3. 12. februar 2026 kl. 01.13 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 12. februar 2026 kl. 01.16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 12. februar 2026 kl. 01.21 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 12. februar 2026 kl. 01.30 UTCresolved

   This incident has been resolved.

1. 12. januar 2026 kl. 11.48 UTCidentified

   Customers in the EU & UK regions may experience login issues, slowness, and difficulties performing actions within the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.

2. 12. januar 2026 kl. 14.28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12. januar 2026 kl. 15.08 UTCresolved

   This incident has been resolved.

1. 12. januar 2026 kl. 10.28 UTCidentified

   Customers from the EU & UK regions might experience login issues on the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.

2. 12. januar 2026 kl. 10.44 UTCidentified

   Customers from the EU & UK regions might experience slowness and issues performing actions within the Atera console. Our teams identified the issue and are deploying a fix.

3. 12. januar 2026 kl. 10.53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12. januar 2026 kl. 11.38 UTCresolved

   This incident has been resolved.

1. 5. januar 2026 kl. 07.22 UTCinvestigating

   Splashtop is currently experiencing a global stack outage. This is impacting our RMM remote access - you may be unable to initiate remote sessions at this time. Their engineering team is investigating. For real-time status, please monitor: https://status.splashtop.com/

2. 5. januar 2026 kl. 07.29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5. januar 2026 kl. 07.47 UTCresolved

   This incident has been resolved.

1. 5. december 2025 kl. 09.11 UTCinvestigating

   We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available

2. 5. december 2025 kl. 09.52 UTCmonitoring

   Currently monitoring Cloudflare for applied fixes

3. 5. december 2025 kl. 10.18 UTCresolved

   This incident has been resolved.

1. 18. november 2025 kl. 12.15 UTCidentified

   We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available

2. 18. november 2025 kl. 13.24 UTCmonitoring

   Currently monitoring Cloudflare for applied fixes

3. 18. november 2025 kl. 16.12 UTCresolved

   This incident has been resolved.

1. 11. september 2025 kl. 07.40 UTCinvestigating

   We are aware that Microsoft Defender is incorrectly flagging the MSI installers as false positives, which may temporarily prevent new agents from being installed or downloaded. Our team is already working directly with Microsoft to get this resolved as a top priority. We'll be sure to provide another update as soon as a fix is available. We appreciate your patience and apologize for any inconvenience this has caused.

2. 11. september 2025 kl. 08.12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11. september 2025 kl. 13.04 UTCresolved

   Fix: This issue has been fully resolved in collaboration with Microsoft. Action Required: You can now safely download and install the latest MSI installer

1. 24. juli 2025 kl. 15.50 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 24. juli 2025 kl. 16.08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24. juli 2025 kl. 16.32 UTCresolved

   This incident has been resolved.

1. 22. juli 2025 kl. 14.59 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 22. juli 2025 kl. 15.42 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

3. 22. juli 2025 kl. 16.28 UTCresolved

   This incident has been resolved.

1. 17. juli 2025 kl. 15.54 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 17. juli 2025 kl. 16.53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17. juli 2025 kl. 17.11 UTCresolved

   This incident has been resolved.