Ecosystem - Forsinkelser i Levering af webkroge og App Events
Startede 27. oktober 2026 kl. 07.41 UTC · 4h 44m
IssuesMindre hændelse
Berørte komponenter
Webhooks
monitoring
Der er implementeret en rettelse for at løse forsinkelser i levering af begivenheder, der påvirker udvalgte Marketplace apps. Systemerne er ved at komme sig, og i kø sker der normalt.
Vi overvåger fortsat telemetri og servicestabilitet nøje.
Vores næste opdatering vil blive delt om 6 timer, eller før.
resolved
Den 26. oktober 2026, mellem 14: 00 UTC og 21: 30 UTC, nogle brugere og partnere kan have oplevet forsinkelser i tilfælde og webhook levering påvirker vælg markedsplads apps på tværs af Jira og Confluence.
Spørgsmålet er nu løst, og tjenesten fungerer normalt for alle kunder.
Automatisk oversat fra den officielle hændelsesopdatering.
Marketplace Apps - Nedbrudt ydeevne til udvalgte Apps
Startede 15. oktober 2026 kl. 14.22 UTC · 2h 46m
IssuesMindre hændelse
Berørte komponenter
Forge Function Invocation
investigating
Vi undersøger rapporter om et problem, der påvirker udvalgte Marketplace apps på tværs af vores cloud-produkter. Brugere kan opleve periodiske fejl eller forsinkelser med berørte webkroge funktionalitet apps.
Vores hold er aktivt at analysere problemet, og vi vil levere vores næste opdatering om 60 minutter eller før.
monitoring
Vi har anvendt lempelser for at løse den forstyrrelse, der påvirker udvalgte Marketplace apps. Vi observerer positive tegn på opsving på tværs af app-operationer, selvom mindre periodiske forsinkelser kan vare ved, efterhånden som trafikken stabiliserer.
Holdene er fortsat engageret og overvåger aktivt miljøet for at sikre fuld service restaurering.
Vi deler næste opdatering om 60 minutter eller før.
monitoring
Inddrivelse fortsætter på tværs af app-operationer, selv om nogle brugere kan opleve intermitterende forsinkelser. Vi vil fortsætte med at dele yderligere opdateringer her som mere information bliver tilgængelig.
resolved
Den 15. oktober 2026, Marketplace app-brugere i EU- West region kan have oplevet præstationsforringelse. Spørgsmålet er nu løst, og tjenesten fungerer normalt for alle berørte kunder.
Automatisk oversat fra den officielle hændelsesopdatering.
Job forarbejdning og planlægning er nedbrudt påvirker flere Atlantiske produkter
Startede 1. oktober 2026 kl. 04.03 UTC · 3h 48m
OutageStørre hændelse
Berørte komponenter
Forge Function Invocation
identified
Vores hold har taget korrigerende skridt for at mindske problemet og observerer nogle forbedringer. Vi fortsætter med at overvåge situationen og vil træffe de nødvendige foranstaltninger, indtil hændelsen er fuldt ud genvundet.
identified
Vores hold fortsætter med at arbejde på helbredelse indtil hændelsen er helt løst. Vi vil give yderligere opdateringer, hvis vi har betydelige fremskridt at dele.
Sammen med virkningen til planlagt og asynkron arbejde på tværs af flere produkter, vi også identificeret SLA komponent i Jira Service Management vises ikke som forventet.
identified
Vores hold fortsætter med at arbejde på helbredelse indtil hændelsen er helt løst. Vi vil give yderligere opdateringer, hvis vi har betydelige fremskridt at dele.
Der er også en indvirkning på de nye supportbilletter skabt i form af manglende SLA-komponent, meddelelser, der kan påvirke svartider og backlog forvaltning af nogle billetter.
resolved
Den 01. okt 2026, mellem 01: 00 UTC og 07: 25 UTC, brugere kan have set manglende job udførelse, herunder forsinket email-to-billet behandling og skemaer, der ikke kører som forventet. Vi har nu implementeret et fix og tjenester er blevet genoprettet til normal drift for berørte kunder. Virkningen af at støtte billetter med manglende SLA-komponent og forsinkede anmeldelser har også bekræftet inddrivelse.
Bemærk: For Bitskovl kunder, hvis der var nogen planlagte rørledninger, der ikke kørte under hændelsesvinduet, kan du vente på den næste planlagte udførelse eller udløse dem manuelt.
postmortem
# # # Oversigt
Den 1. oktober 2026, mellem 01: 00 og 07: 25 UTC, nedbrudt job forarbejdning og planlægning påvirket Atlantisk produkter, herunder Bitbuck Cloud, Confluence, Forge apps, Jira, og Jira Service Management i alle kommercielle cloud-regioner. Dette forårsagede forsinkede eller manglende baggrundsopgaver, såsom e- mail- to- ticket behandling og planlagte rørledninger; interaktiv produktbrug blev ikke påvirket. Arrangementet blev udløst, da en uventet mængde af planlagte opgaver blev forfaldet samtidig, overvældende vores fælles job planlægning platform. Automatisk overvågning opdagede hændelsen inden for tre minutter. Inddrivelse begyndte omkring 03: 45 UTC som ingeniør skaleret kapacitet og platformen arbejdede gennem backlog, med fuld opløsning nået i 6 timer og 25 minutter.
# # IMPACT
De fleste planlagte opgaver stoppede kl 01: 00 UTC og genoptaget fra omkring 03: 45 UTC. De fleste forsinkede arbejder havde indhentet omkring 06: 00 UTC, og de resterende forsinkelser havde ryddet af 07: 25 UTC. på tværs af berørte produkter:
- Gendannelse af planlagte opgaver sprang over eller forsinkede kørsler skyldes i løbet af hændelsen; skippede kørsler blev ikke automatisk re- køre, og opgaver genoptages på deres næste planlagte tidspunkt.
- De fleste engangs planlagte opgaver løb for sent; et lille antal kan ikke have kørt.
- Automation regler, herunder planlagte regler, kørte normalt, undtagen som nævnt nedenfor.
Bitskovl Cloud
Planlagte rørledninger til mellem 01: 00 og ca. 03: 50 UTC ikke køre. Hvis en planlagt rørledning ikke kørte under hændelsen, kan du vente på den næste planlagte udførelse eller udløse den manuelt. Andre rørledninger blev ikke påvirket.
Sammenhæng
Nogle kalender begivenhed påmindelser skyldes mellem 01: 00 og omkring 03: 45 UTC blev ikke sendt.
Forge- apps
Skemalagte udløsere stoppet kl 01: 00 UTC og genoptaget fra omkring 04: 00 UTC; mistede invasioner blev ikke spillet igen.
Mål
Start af måneden e-mail påmindelser om at opdatere mål kunne blive forsinket.
Jira og Jira Service Management
Indkommende e-mails opholdt sig i deres postkasser og blev behandlet automatisk efter inddrivelse. Planlagte meddelelser, såsom filterabonnementer, blev forsinket. I nogle serviceprojekter, automatisering regler og meddelelser udløst af SLA 'er eller tid i status løb sent. SLA timdata forblev intakte.
Atlantisk støtte
Indtil 07: 25 UTC kan problemer med vores supportværktøjer have bremset nogle af vores svar.
Baseret på vores undersøgelse til dato, har vi ikke identificeret tab af arbejde poster, sider, datalagre, eller indgående e-mails.
# # ROOT CAUSE
Vores fælles jobplanlægningsplatform fungerer i høj skala under normale forhold. En af platformens forbrugere planlagt en unormalt høj mængde af opgaver, der skal udføres på samme tid den 1. oktober kl 01: 00 UTC. Denne stigning i ordrestørrelsen oversteg vores arkitektoniske og skaleringsmæssige grænser, hvilket skaber en efterslæb på tværs af afhængige tjenester. Engineering manuelt øget kapacitet til at håndtere den unormale belastning, hvilket gør det muligt for tjenesten at behandle backlog og vende tilbage til normale operationer.
# # # REMEDIALE AKTIONER PLAN & NEXT STEPS
Vi ved, at forsinket og savnet arbejde påvirker din produktivitet. Vi prioriterer disse foranstaltninger for at bidrage til at mindske sandsynligheden for og virkningen af lignende hændelser:
- * * øge arbejdsbyrden isolation: * * Implementere fair planlægning guardrails så volumen bølger fra en enkelt kilde ikke sulte eller forsinke opgaver på tværs af andre produkter.
- * * Styrker overgangskontrol: * * Tilføje operationelle kapaciteter til hurtig gasgivning eller pause planlagte arbejdsbelastninger fra specifikke kilder under uventede trafikstigninger.
- * * Forbedre systemets skalering og genopretning: * * Forbedre platformens kapacitet og optimere skaleringen af processer til at håndtere ekstreme efterspørgsel spikes og komme sig hurtigere.
Vi undskylder til kunder, hvis tjenester blev påvirket under denne hændelse.
Tak.
Atlantisk
Automatisk oversat fra den officielle hændelsesopdatering.
Service Afbrydelse: Marketplace App Version Publishing
Startede 28. september 2026 kl. 06.48 UTC · 1h 11m
OutageKritisk hændelse
Berørte komponenter
App submissions
investigating
Påvirkning
Marketplace app publishing svigter for nogle brugere i Marketplace konsollen. Berørte brugere kan se en generisk version offentliggøre mislykkedes meddelelse, når de forsøger at gøre en ny app eller app version offentlig. Snesevis af app offentliggøre forsøg er blevet påvirket.
Nuværende status
Holdet arbejder på at genoprette den godkendelsesstrøm, der bruges af Marketplace konsollen, og validerer tjenesten efter omplacering. Spørgsmålet undersøges sideløbende med de seneste ændringer i de interne støttetjenester.
Næste skridt
Næste kommunikation vil blive sendt om 60 minutter, eller før, hvis der er en betydelig opdatering.
resolved
Problemet med at påvirke Marketplace app og version udgivelse i Atlantis Marketplace er blevet løst. Arbejdet med udgivelse og godkendelse er nu fuldt genoprettet, og alle tjenester fungerer normalt.
Rodårsag:
Under planlagt vedligeholdelse i løbet af weekenden, Marketplace app udgivelse workflow blev påvirket på grund af en service konto tilladelse problem, der forhindrede automatiseret billetoprettelse kræves for godkendelser. De nødvendige tilladelser er siden blevet genoprettet, og app udgivelse og indsendelse strømme er nu fungerer normalt.
Anslagsvindue:
Start: 12: 30 UTC (28 Sep 2026)
Slutningen: 07: 30 UTC (28 Sep 2026)
Næste skridt for berørte brugere:
Hvis du tidligere har mødt en Version publicere mislykkedes fejl, skal du prøve at offentliggøre din app version nu. Hvis du fortsætter med at opleve nogen problemer, bedes du kontakte vores team på Developer og markedsplads support https: / / developer.atlassian.com / support.
Tak for Deres tålmodighed og forståelse, mens vi løste dette spørgsmål.
Automatisk oversat fra den officielle hændelsesopdatering.
Udvikler konsol - Vis afvigelse på installationssiden
Startede 17. september 2026 kl. 12.59 UTC · 2h 23m
IssuesMindre hændelse
Berørte komponenter
Developer console
identified
Vi har identificeret årsagen til problemet, der påvirker udviklerkonsollen, hvor app-versioner og statuer i fanebladet Installation synes forældede.
Bemærk venligst, at app-installationer og auto- opgraderinger fortsat fungerer normalt i baggrunden; dette er isoleret til skærmen i udviklerkonsollen.
Vi er aktivt ved at implementere et fix for at korrigere displayet. Vi vil give den næste opdatering om 1 - time eller før.
identified
Fixet til at korrigere displayafvigelsen i fanebladet Udviklerkonsol er stadig i gang. Core app installationer og opgraderinger er upåvirket.
Vi vil give den næste opdatering om 2 timer, eller før.
resolved
Den 17. september 2026, nogle Developer Console brugere kan have oplevet performance nedbrydning, hvor versioner og statuer i installationen fanen var forældede. Spørgsmålet er nu løst, og tjenesten fungerer normalt for alle berørte kunder.
Automatisk oversat fra den officielle hændelsesopdatering.
Forge App MonitoringForge SQLMarketplace service deskApp DeploymentForge MonetisationForge Object StoreEnd-user consentBitbucket Cloud APIsHosted storageCategory landing pagesAtlassian Support contact formApp pricingForge Function InvocationSearchWeb TriggersUser APIsForge App AlertsConfluence Cloud APIsIn-product Marketplace and app installation (Server)Authentication and user managementDeveloper communityApp Data ResidencyForge direct app distributionProduct EventsForge Feature Flags EvaluationsForge App InstallationApp submissionsDeveloper documentationForge App LogsForge CLIApp listing managementJira Cloud APIsDeveloper consoleAtlassian SupportVulnerability management [AMS]Reporting APIs and dashboardsVendor managementArtifactory (Maven repository)In-product Marketplace and app installation (Cloud)Private listingsDeveloper service deskForge CDN (Custom UI)WebhooksApp listingsaui-cdn.atlassian.comNotificationsEvaluations and purchasesCreate and manage appsVendor Home Page
investigating
Vi undersøger rapporter om Forge udvikler installationsanmodninger mislykkes periodisk med 'InstallationRequestFailedError' meddelelse. Vi vil dele mere information inden for den næste 1 time eller før.
resolved
Vi har identificeret årsagen til problemet påvirker installationsanmodninger og indsat et fix. Problemet er nu løst, og tjenesten fungerer normalt for alle berørte kunder.
Automatisk oversat fra den officielle hændelsesopdatering.
Planlagt 5 min- udløsere ikke skyde for nogle Apps
Startede 25. august 2026 kl. 10.58 UTC · 12m
IssuesMindre hændelse
Berørte komponenter
Forge App MonitoringForge SQLMarketplace service deskApp DeploymentForge MonetisationForge Object StoreEnd-user consentBitbucket Cloud APIsHosted storageCategory landing pagesAtlassian Support contact formApp pricingForge Function InvocationSearchWeb TriggersUser APIsForge App AlertsConfluence Cloud APIsIn-product Marketplace and app installation (Server)Authentication and user managementDeveloper communityApp Data ResidencyForge direct app distributionProduct EventsForge Feature Flags EvaluationsForge App InstallationApp submissionsDeveloper documentationForge App LogsForge CLIApp listing managementJira Cloud APIsDeveloper consoleAtlassian SupportVulnerability management [AMS]Reporting APIs and dashboardsVendor managementArtifactory (Maven repository)In-product Marketplace and app installation (Cloud)Private listingsDeveloper service deskForge CDN (Custom UI)WebhooksApp listingsaui-cdn.atlassian.comNotificationsEvaluations and purchasesCreate and manage appsVendor Home Page
monitoring
Et fix er blevet indsat med succes for problemet, der påvirker skemalagte udløsere (5 minutters intervaller) for nogle Marketplace apps. Vi fortsætter med at overvåge situationen og bør snart blive fuldt tilbagebetalt.
Vi bør kunne levere flere opdateringer på en time.
resolved
Den 25. aug 2026, mellem 08: 12 UTC og 11: 03 UTC, nogle Marketplace apps kan have oplevet skemalagte udløsere (5-minutters intervaller) ikke fyring som forventet.
Problemet er nu løst, og de 5-minutters planlagte udløsere fungerer normalt for alle kunder.
Automatisk oversat fra den officielle hændelsesopdatering.
Problemer med at installere, afinstallere og administrere Forge eller OAuth 2.0 apps
Startede 3. august 2026 kl. 03.26 UTC · 11m
OutageKritisk hændelse
Berørte komponenter
Forge App MonitoringForge SQLMarketplace service deskApp DeploymentForge MonetisationForge Object StoreEnd-user consentBitbucket Cloud APIsHosted storageCategory landing pagesAtlassian Support contact formApp pricingForge Function InvocationSearchWeb TriggersUser APIsForge App AlertsConfluence Cloud APIsIn-product Marketplace and app installation (Server)Authentication and user managementDeveloper communityApp Data ResidencyForge direct app distributionProduct EventsForge Feature Flags EvaluationsForge App InstallationApp submissionsDeveloper documentationForge App LogsForge CLIApp listing managementJira Cloud APIsDeveloper consoleAtlassian SupportVulnerability management [AMS]Reporting APIs and dashboardsVendor managementArtifactory (Maven repository)In-product Marketplace and app installation (Cloud)Private listingsDeveloper service deskForge CDN (Custom UI)WebhooksApp listingsaui-cdn.atlassian.comNotificationsEvaluations and purchasesCreate and manage appsVendor Home Page
investigating
Vores team er klar over et problem, der var påvirker evnen til at installere, afinstallere eller administrere Forge og OAuth 2.0 integrerede apps mellem 2026- 08- 03 01: 47 UTC og 02: 29 UTC.
Apps, der allerede var installeret skulle have fortsat med at køre som normalt under dette slagvindue.
Vi mener, at vi nu har rettet op på dette spørgsmål og overvåger den fortsatte virkning.
Vi undskylder for eventuelle ulemper.
resolved
Vi har bekræftet, at de spørgsmål, der vedrører installation, afinstallation og styring Forge og OAuth 2.0 apps skal nu være fuldt løst.
Automatisk oversat fra den officielle hændelsesopdatering.
Markedsplads: Partner operationer er nede
Startede 13. juli 2026 kl. 15.48 UTC · 1h 58m
IssuesMindre hændelse
Berørte komponenter
Forge App MonitoringForge SQLMarketplace service deskApp DeploymentForge MonetisationForge Object StoreEnd-user consentBitbucket Cloud APIsHosted storageCategory landing pagesAtlassian Support contact formApp pricingForge Function InvocationSearchWeb TriggersUser APIsForge App AlertsConfluence Cloud APIsIn-product Marketplace and app installation (Server)Authentication and user managementDeveloper communityApp Data ResidencyForge direct app distributionProduct EventsForge Feature Flags EvaluationsForge App InstallationApp submissionsDeveloper documentationForge App LogsForge CLIApp listing managementJira Cloud APIsDeveloper consoleAtlassian SupportVulnerability management [AMS]Reporting APIs and dashboardsVendor managementArtifactory (Maven repository)In-product Marketplace and app installation (Cloud)Private listingsDeveloper service deskForge CDN (Custom UI)WebhooksApp listingsaui-cdn.atlassian.comNotificationsEvaluations and purchasesCreate and manage appsVendor Home Page
investigating
Markedets partnersider er ikke tilgængelige. Partnere er ude af stand til at få adgang til dashboards og management interfaces, oplever timeouts, når de forsøger at indlæse disse sider. Alle partnerrelaterede funktioner påvirkes.
Undersøgelsen af den underliggende årsag er i gang.
Næste kommunikation vil blive sendt i 60 minutter eller ved betydelige fremskridt.
monitoring
Problemet er løst, og servicerne fungerer nu normalt for alle berørte kunder. Vi holder nøje øje med stabiliteten.
resolved
Den 13. jul 2026, partner operationer kan have oplevet nogle service afbrydelse. Spørgsmålet er nu løst, og tjenesten fungerer normalt for alle berørte kunder.
Automatisk oversat fra den officielle hændelsesopdatering.
Nogle kunder modtog forkerte Time Tracker til Jira Cloud og DC app e-mails vedrørende gratis og prøveabonnementer.
Startede 30. juni 2026 kl. 02.45 UTC · 2d 1h
IssuesMindre hændelse
Berørte komponenter
Forge App MonitoringForge SQLMarketplace service deskApp DeploymentForge MonetisationForge Object StoreEnd-user consentBitbucket Cloud APIsHosted storageCategory landing pagesAtlassian Support contact formApp pricingForge Function InvocationSearchWeb TriggersUser APIsForge App AlertsConfluence Cloud APIsIn-product Marketplace and app installation (Server)Authentication and user managementDeveloper communityApp Data ResidencyForge direct app distributionProduct EventsForge Feature Flags EvaluationsForge App InstallationApp submissionsDeveloper documentationForge App LogsForge CLIApp listing managementJira Cloud APIsDeveloper consoleAtlassian SupportVulnerability management [AMS]Reporting APIs and dashboardsVendor managementArtifactory (Maven repository)In-product Marketplace and app installation (Cloud)Private listingsDeveloper service deskForge CDN (Custom UI)WebhooksApp listingsaui-cdn.atlassian.comNotificationsEvaluations and purchasesCreate and manage appsVendor Home Page
investigating
Vi er klar over, at nogle kunder, der bruger Time Tracker til Jira Cloud og DC app 'en blev forkert informeret om app konvertere til en gratis eller et prøveabonnement.
Vores team undersøger dette spørgsmål hurtigst muligt, og vi tager skridt til at sikre, at berørte kunder vil blive informeret.
Der kræves ingen handling fra de kunder, der fejlagtigt har modtaget disse e-mails. Vi undskylder for eventuelle ulemper.
resolved
Alle kunder, der tidligere havde modtaget de forkerte meddelelser om Time Tracker for Jira Cloud og DC app skulle have modtaget korrigerende kommunikation på dette tidspunkt.
Vi er nu ved at løse dette problem.
Automatisk oversat fra den officielle hændelsesopdatering.
Fjernbetjening Forge Apps står over for rate- begrænsende spørgsmål
Startede 26. juni 2026 kl. 14.32 UTC · 7h 7m
IssuesMindre hændelse
Berørte komponenter
Forge App MonitoringForge SQLMarketplace service deskApp DeploymentForge MonetisationEnd-user consentBitbucket Cloud APIsHosted storageCategory landing pagesAtlassian Support contact formApp pricingForge Function InvocationSearchWeb TriggersUser APIsForge App AlertsConfluence Cloud APIsIn-product Marketplace and app installation (Server)Authentication and user managementDeveloper communityApp Data ResidencyForge direct app distributionProduct EventsForge Feature Flags EvaluationsForge App InstallationApp submissionsDeveloper documentationForge App LogsForge CLIApp listing managementJira Cloud APIsDeveloper consoleAtlassian SupportVulnerability management [AMS]Reporting APIs and dashboardsVendor managementArtifactory (Maven repository)In-product Marketplace and app installation (Cloud)Private listingsDeveloper service deskForge CDN (Custom UI)WebhooksApp listingsaui-cdn.atlassian.comNotificationsEvaluations and purchasesCreate and manage appsVendor Home Page
identified
Vi har identificeret den kilde til service performance spørgsmål, der påvirker din smedfjerne-apps-tjenester.
Vores team har iværksat en oprydning og er aktivt at overvåge helbredelse. Vi vil levere den næste opdatering inden for den næste time.
identified
Vores hold har afbødet, og vi ser bedring.
Vi vil fortsætte med at dele yderligere opdateringer her som mere information bliver tilgængelig.
identified
Vores team fortsætter med at overvåge genopretningen i gang, og vi vil dele yderligere opdateringer her som mere information bliver tilgængelig.
monitoring
Problemet er løst, og servicerne fungerer nu normalt for alle berørte kunder. Vi holder nøje øje med stabiliteten.
resolved
Den 26. juni 2026, nogle kunder kan have oplevet performance nedbrydning med fjernbetjening Forge apps står over for rate- begrænsende spørgsmål. Spørgsmålet er nu løst, og tjenesten fungerer normalt for alle berørte kunder.
Automatisk oversat fra den officielle hændelsesopdatering.
Delays in processing incoming Emails, Work Item notifications, and Scheduled Triggers in Marketplace Apps
Startede 10. juni 2026 kl. 04.55 UTC · 1h 36m
IssuesMindre hændelse
Berørte komponenter
Forge App MonitoringForge SQLMarketplace service deskApp DeploymentForge MonetisationEnd-user consentBitbucket Cloud APIsHosted storageCategory landing pagesAtlassian Support contact formApp pricingForge Function InvocationSearchWeb TriggersUser APIsForge App AlertsConfluence Cloud APIsIn-product Marketplace and app installation (Server)Authentication and user managementDeveloper communityApp Data ResidencyForge direct app distributionProduct EventsForge Feature Flags EvaluationsForge App InstallationApp submissionsDeveloper documentationForge App LogsForge CLIApp listing managementJira Cloud APIsDeveloper consoleAtlassian SupportVulnerability management [AMS]Reporting APIs and dashboardsVendor managementArtifactory (Maven repository)In-product Marketplace and app installation (Cloud)Private listingsDeveloper service deskForge CDN (Custom UI)WebhooksApp listingsaui-cdn.atlassian.comNotificationsEvaluations and purchasesCreate and manage appsVendor Home Page
investigating
We are investigating reports of extended delays being experienced across tasks such as processing of Incoming Emails, Notifications relating to changes or creation of Work Items, in addition to delays in processing Scheduled Triggers from Marketplace apps.
Our team is looking into this with urgency and we will provide further update within one hour as our investigation continues.
identified
Our team has identified the root cause for this issue and has now deployed a fix that is rolling out across impacted products.
At this time we are monitoring for the recovery of these events across Jira Service Management, Jira Cloud and Ecosystem app Scheduled Triggers.
We will provide further update within one hour or when we have seen a full recovery of all task processing across these products.
monitoring
Our team has now determined that performance has returned to expected levels for those impacted by this incident.
Additional products that are now known to have been impacted by this incident are Confluence, Customer Service Management, and Jira Product Discovery. These products would have seen similar impact where email notifications or processing of events may have been delayed while this incident was underway.
We are now monitoring for the full recovery of performance across all products and will update when we are confident this issue is fully resolved, or within one hour, whichever is sooner.
resolved
We are now confident that any of the tasks that were impacted by this incident and were delayed should now be operating as expected.
We apologize for any inconvenience that this issue may have caused.
Some macros failing to load in the Confluence Cloud editor
Startede 26. maj 2026 kl. 10.40 UTC · 3h 16m
Pending
Berørte komponenter
Forge App MonitoringForge SQLMarketplace service deskApp DeploymentForge MonetisationEnd-user consentBitbucket Cloud APIsHosted storageCategory landing pagesAtlassian Support contact formApp pricingForge Function InvocationSearchWeb TriggersUser APIsForge App AlertsConfluence Cloud APIsIn-product Marketplace and app installation (Server)Authentication and user managementDeveloper communityApp Data ResidencyForge direct app distributionProduct EventsForge Feature Flags EvaluationsForge App InstallationApp submissionsDeveloper documentationForge App LogsForge CLIApp listing managementJira Cloud APIsDeveloper consoleAtlassian SupportVulnerability management [AMS]Reporting APIs and dashboardsVendor managementArtifactory (Maven repository)In-product Marketplace and app installation (Cloud)Private listingsDeveloper service deskForge CDN (Custom UI)WebhooksApp listingsaui-cdn.atlassian.comNotificationsEvaluations and purchasesCreate and manage appsVendor Home Page
investigating
We are investigating an issue where some custom extensions may fail to load when editing Confluence Cloud pages. Affected users may see 'Error loading the extension!' messages or notice that certain macros are missing from the editor's extension selection menu.
Viewing published pages is not affected. Our engineering team is actively investigating and working toward a resolution. We will provide an update within an hour or as more information becomes available.
investigating
We are actively investigating an issue affecting the editing macros in Confluence Cloud editor. Our team is working to identify the root cause. We will provide an update within approximately one hour.
resolved
Between 08:30 UTC and 13:51 UTC on 26 May 2026, some users were unable to load or edit certain macros in the Confluence Cloud page editor. Our engineering team identified and resolved the underlying issue, and macro functionality has been fully restored.
Forge custom fields are not getting created
Startede 20. maj 2026 kl. 12.06 UTC · 2h 8m
IssuesMindre hændelse
Berørte komponenter
Forge App MonitoringForge SQLMarketplace service deskApp DeploymentForge MonetisationEnd-user consentBitbucket Cloud APIsHosted storageCategory landing pagesAtlassian Support contact formApp pricingForge Function InvocationSearchWeb TriggersUser APIsForge App AlertsConfluence Cloud APIsIn-product Marketplace and app installation (Server)Authentication and user managementDeveloper communityApp Data ResidencyForge direct app distributionProduct EventsForge Feature Flags EvaluationsForge App InstallationApp submissionsDeveloper documentationForge App LogsForge CLIApp listing managementJira Cloud APIsDeveloper consoleAtlassian SupportVulnerability management [AMS]Reporting APIs and dashboardsVendor managementArtifactory (Maven repository)In-product Marketplace and app installation (Cloud)Private listingsDeveloper service deskForge CDN (Custom UI)WebhooksApp listingsaui-cdn.atlassian.comNotificationsEvaluations and purchasesCreate and manage appsVendor Home Page
identified
Our teams have identified the root cause and are in process of deploying a fix. We will share further updates in next 3 hours, or sooner if we have any meaningful developments to report.
The impact is limited to new deployments with Forge custom fields on Jira work items, however existing deployments with custom fields are running without any issues.
resolved
The root cause has been identified and a fix has been applied.
Full service restoration has been completed.
Incorrect Banner appeared on MarketPlace Apps
Startede 20. maj 2026 kl. 10.16 UTC · 0m
Pending
Berørte komponenter
Forge App Alerts
resolved
Due to an incorrect deployment, a banner stating 'This app may stop working soon' was briefly displayed on the Marketplace Apps. This banner was not intended to appear on these apps.
The feature has since been corrected and the banner is no longer appearing. No action is required, the banner was displayed in error and there is no impact to app functionality or availability.
We apologise for any confusion this may have caused.
Disrupted Service Desk availability
Startede 14. maj 2026 kl. 21.04 UTC · 31m
OutageKritisk hændelse
Berørte komponenter
Forge App MonitoringForge SQLMarketplace service deskApp DeploymentForge MonetisationEnd-user consentBitbucket Cloud APIsHosted storageCategory landing pagesAtlassian Support contact formApp pricingForge Function InvocationSearchWeb TriggersUser APIsForge App AlertsConfluence Cloud APIsIn-product Marketplace and app installation (Server)Authentication and user managementDeveloper communityApp Data ResidencyForge direct app distributionProduct EventsForge Feature Flags EvaluationsForge App InstallationApp submissionsDeveloper documentationForge App LogsForge CLIApp listing managementJira Cloud APIsDeveloper consoleAtlassian SupportVulnerability management [AMS]Reporting APIs and dashboardsVendor managementArtifactory (Maven repository)In-product Marketplace and app installation (Cloud)Private listingsDeveloper service deskForge CDN (Custom UI)WebhooksApp listingsaui-cdn.atlassian.comNotificationsEvaluations and purchasesCreate and manage appsVendor Home Page
identified
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience inaccessibility for Developer and Marketplace service desks. We will continue to share additional updates here as more information is available.
monitoring
The issue has now been resolved, and services are operating normally for all affected customers. We will continue to monitor closely to confirm stability.
resolved
On May 14, 2026, Developer and Marketplace service desks were inaccessible for affected users. The issue has now been resolved, and the service is operating normally for all affected customers.
Forge App MonitoringForge SQLMarketplace service deskApp DeploymentForge MonetisationEnd-user consentBitbucket Cloud APIsHosted storageCategory landing pagesAtlassian Support contact formApp pricingForge Function InvocationSearchWeb TriggersUser APIsForge App AlertsConfluence Cloud APIsIn-product Marketplace and app installation (Server)Authentication and user managementDeveloper communityApp Data ResidencyForge direct app distributionProduct EventsForge Feature Flags EvaluationsForge App InstallationApp submissionsDeveloper documentationForge App LogsForge CLIApp listing managementJira Cloud APIsDeveloper consoleAtlassian SupportVulnerability management [AMS]Reporting APIs and dashboardsVendor managementArtifactory (Maven repository)In-product Marketplace and app installation (Cloud)Private listingsDeveloper service deskForge CDN (Custom UI)WebhooksApp listingsaui-cdn.atlassian.comNotificationsEvaluations and purchasesCreate and manage appsVendor Home Page
identified
Further confirmations of impacted products have now been added to the incident.
Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.
identified
It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.
We are continuing to receive reports about expanded product impact resulting from this incident.
While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.
We will provide further update within one hour, or sooner as further information becomes available.
identified
Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.
At this time, Atlassian customers should also be able to once again raise support requests with our team.
We will provide further update within an hour as we are able to progress mitigating this issue.
monitoring
Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products.
We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.
monitoring
We are now able to see recovery for all impacted products, and users should be able to access their products as expected.
Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.
monitoring
We are approaching full system recovery at this time, and are performing final confirmations that services are restored.
resolved
All products and services impacted by this incident should now be fully recovered, and this incident is resolved.
Degraded performance of forge invocations
Startede 12. maj 2026 kl. 15.50 UTC · 1h 50m
IssuesMindre hændelse
Berørte komponenter
Forge Function Invocation
identified
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience intermittent failures with forge invocations for some applications.
We will continue to share additional updates here as more information is available.
identified
We are seeing improvements in intermittent failures with forge invocations for some applications. Our team continues to work diligently on full mitigation, and we will continue to share additional updates as more information becomes available.
monitoring
Intermittent failures with forge invocations for some applications have been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.
resolved
On May 12, 2026, some users in US East region may have experienced intermittent failures with forge invocations for some applications. The issue has now been resolved, and the service is operating normally for all affected customers.
Delay in Jira Webhook Delivery
Startede 12. maj 2026 kl. 14.03 UTC · 4h 8m
IssuesMindre hændelse
Berørte komponenter
Forge App MonitoringForge SQLMarketplace service deskApp DeploymentForge MonetisationEnd-user consentBitbucket Cloud APIsHosted storageCategory landing pagesAtlassian Support contact formApp pricingForge Function InvocationSearchWeb TriggersUser APIsForge App AlertsConfluence Cloud APIsIn-product Marketplace and app installation (Server)Authentication and user managementDeveloper communityApp Data ResidencyForge direct app distributionProduct EventsForge Feature Flags EvaluationsForge App InstallationApp submissionsDeveloper documentationForge App LogsForge CLIApp listing managementJira Cloud APIsDeveloper consoleAtlassian SupportVulnerability management [AMS]Reporting APIs and dashboardsVendor managementArtifactory (Maven repository)In-product Marketplace and app installation (Cloud)Private listingsDeveloper service deskForge CDN (Custom UI)WebhooksApp listingsaui-cdn.atlassian.comNotificationsEvaluations and purchasesCreate and manage appsVendor Home Page
investigating
We are aware of delays in Webhook event delivery that may be impacting Marketplace app integrations, primarily in the EU-West region. Some partners may experience delayed or queued Webhook Events.
Our teams are investigating the root cause, and we will provide further updates within the next 1 hour.
investigating
Our teams are still investigating the root cause, and we will provide further updates within the next 2 hours.
identified
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience delayed or queued webhook events. We will continue to share additional updates here as more information is available.
monitoring
Delayed or queued webhook events issue has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.
resolved
On May 12, 2026, some users in EU West region may have experienced delayed or queued webhook events. The issue has now been resolved, and the service is operating normally for all affected customers.
Delays in Jira Webhook delivery
Startede 11. maj 2026 kl. 14.24 UTC · 3h 52m
IssuesMindre hændelse
Berørte komponenter
Forge App MonitoringForge SQLMarketplace service deskApp DeploymentForge MonetisationEnd-user consentBitbucket Cloud APIsHosted storageCategory landing pagesAtlassian Support contact formApp pricingForge Function InvocationSearchWeb TriggersUser APIsForge App AlertsConfluence Cloud APIsIn-product Marketplace and app installation (Server)Authentication and user managementDeveloper communityApp Data ResidencyForge direct app distributionProduct EventsForge Feature Flags EvaluationsForge App InstallationApp submissionsDeveloper documentationForge App LogsForge CLIApp listing managementJira Cloud APIsDeveloper consoleAtlassian SupportVulnerability management [AMS]Reporting APIs and dashboardsVendor managementArtifactory (Maven repository)In-product Marketplace and app installation (Cloud)Private listingsDeveloper service deskForge CDN (Custom UI)WebhooksApp listingsaui-cdn.atlassian.comNotificationsEvaluations and purchasesCreate and manage appsVendor Home Page
identified
We are aware of delays in webhook event delivery that may be impacting Marketplace app integrations, primarily in the EU west region. Some partners may experience delayed or queued webhook events.
Our team has identified the root cause and has taken action to mitigate the issue.
We will continue to monitor and provide updates as the situation progresses.
identified
Webhook event delivery in the EU West region has recovered and is operating normally. However, we are now seeing reports of similar delays in the US East region. Our team is actively investigating and working to resolve this.
We will continue to monitor and provide further updates.
identified
Our team has applied mitigation and is seeing improvement in US East region. Next update will be provided in one hour.
identified
Our team continues to see improvements in US East region with delayed or queued webhook events declining. Next update will be provided in 90 minutes.
monitoring
The issue has been resolved, and services are now operating normally for all affected customers. We will continue to monitor closely to confirm stability.
resolved
On May 11, 2026, users in EU West and US East regions may have experienced performance degradation with delayed or queued webhook events. The issue has now been resolved, and the service is operating normally for all affected customers.