Axcelerate driftsforstyrrelser

1. 1. september 2026 kl. 01.20 UTCinvestigating

   Vi har opdaget langsommere end forventet systemydeevne og er i øjeblikket i færd med at undersøge.

2. 1. september 2026 kl. 01.36 UTCmonitoring

   Vi har identificeret årsagen til problemet og vil fortsætte med at overvåge situationen, da aXcelerate servere vender tilbage til en stabil tilstand.

3. 1. september 2026 kl. 02.00 UTCresolved

   Vi er glade for at kunne meddele, at de serverproblemer, der er oplevet tidligere, er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 5. august 2026 kl. 07.32 UTCinvestigating

   We are currently investigating an issue affecting the Client Portal. We are working on a resolution for this issue.

2. 5. august 2026 kl. 09.27 UTCresolved

   This incident has been resolved.

1. 1. juni 2026 kl. 23.45 UTCidentified

   We are currently investigating an issue affecting the access to the Sandbox Environment for the following clusters: - Stradbroke - Burleigh - Wurtulla - Currumbin - Kirra - Snapper - Mudjimba We are working on a resolution. We thank you for your patience while we investigate further.

2. 2. juni 2026 kl. 02.01 UTCresolved

   This incident has been resolved.

1. 25. maj 2026 kl. 06.03 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 25. maj 2026 kl. 06.06 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 25. maj 2026 kl. 06.48 UTCresolved

   The issue has now been resolved, and servers have returned to normal.

1. 14. maj 2026 kl. 02.19 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 14. maj 2026 kl. 02.30 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 14. maj 2026 kl. 02.50 UTCresolved

   System performance has now returned to normal. We thank you for your patience in this matter.

1. 25. marts 2026 kl. 23.06 UTCinvestigating

   We are investigating reports affecting images not appearing against certificates, this is being investigated as a high priority.

2. 25. marts 2026 kl. 23.08 UTCinvestigating

   We are continuing to investigate this issue.

3. 25. marts 2026 kl. 23.39 UTCidentified

   We are continuing to respond to reports affecting images on Templates and Certificates. We recommend refraining from issuing certificates while we resolve this issue. In addition, the auto certificate issuance feature has been temporarily paused during this time.

4. 26. marts 2026 kl. 00.12 UTCresolved

   This issue should now be resolved, thank you for your patience.

1. 27. februar 2026 kl. 00.22 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 27. februar 2026 kl. 00.45 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 27. februar 2026 kl. 02.33 UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. 1. februar 2026 kl. 23.02 UTCinvestigating

   We are investigating an issue affecting both Learners and Administrators attempting to access Online Assessment features.

2. 1. februar 2026 kl. 23.09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1. februar 2026 kl. 23.27 UTCresolved

   We have resolved the issue affecting both Learners and Administrators attempting to access Online Assessment features, and will continue to monitor the situation.

1. 12. januar 2026 kl. 04.52 UTCinvestigating

   We are aware of an issue affecting the ability to sign into the aXcelerate App via Email address or Mobile number. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.

2. 12. januar 2026 kl. 06.53 UTCmonitoring

   A fix has been implemented for this issue. We are monitoring to confirm.

3. 13. januar 2026 kl. 05.13 UTCresolved

   This incident has been resolved.

1. 9. januar 2026 kl. 00.27 UTCinvestigating

   We are currently aware of an issue affecting the ability to sign into the aXcelerate App via Corporate Login. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.

2. 11. januar 2026 kl. 22.50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12. januar 2026 kl. 00.37 UTCresolved

   After monitoring, the issue has been confirmed to be resolved. We appreciate your patience in this matter.

1. 26. november 2025 kl. 22.08 UTCinvestigating

   We are aware of an issue affecting the ability to mark assessments against workshops within the aXcelerate App. This issue is being investigated as a high priority. An interim solution is to mark the assessments against the Class within the App, or mark the assessments via the desktop application.

2. 27. november 2025 kl. 01.00 UTCresolved

   This incident has been resolved.

1. 15. oktober 2025 kl. 23.54 UTCinvestigating

   We are aware of a current issue affecting Learner users where an error is appearing upon sign in. We are working to resolve the issue as soon as possible.

2. 16. oktober 2025 kl. 00.45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16. oktober 2025 kl. 01.20 UTCresolved

   This incident has been resolved.

1. 30. september 2025 kl. 04.52 UTCinvestigating

   We have detected slower than expected system performance and are currently in the process of investigating.

2. 30. september 2025 kl. 05.19 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

3. 30. september 2025 kl. 05.48 UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. 18. september 2025 kl. 05.52 UTCinvestigating

   We are aware of a current issue affecting certificates where a blue ribbon is appearing on the preview and issued certificate. We have identified the cause and are working to resolve the issue as soon as possible.

2. 18. september 2025 kl. 05.53 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18. september 2025 kl. 06.15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18. september 2025 kl. 08.48 UTCresolved

   A resolution for the certificate ribbon and formatting issue has been deployed. We recommend reviewing any certificates issued between 2:10 pm and 4:15 pm AEST 18/09/2025.

1. 14. september 2025 kl. 23.51 UTCresolved

   Between the 13th and 15th of September 9am, scheduled workflow tasks encountered an error which prevented the tasks from running successfully. This issue has now been resolved, however, we recommend reviewing your workflow tasks to see if any were affected. The affected tasks can be re-run if they are report-row event tasks, or alternatively, the tasks will run again on the next scheduled run time.

1. 3. september 2025 kl. 09.13 UTCinvestigating

   We are investigating an issue affecting both Learners and Administrators attempting to access the aXcelerate System.

2. 3. september 2025 kl. 09.48 UTCresolved

   This incident has been resolved.

1. 6. juli 2025 kl. 22.53 UTCinvestigating

   We are aware of an error being returned when attempting to verify USIs within aXcelerate. We are working with the USI office to investigate this further and locate the cause. We will provide further updates as information becomes available.

2. 6. juli 2025 kl. 23.43 UTCidentified

   The USI Office is currently experiencing an issue with the USI Web Services. Until the issue is resolved by the USI Office, the USI Integration will be unavailable. Further information can be found on the USI website here: https://www.usi.gov.au/system-developers/system-outages

3. 7. juli 2025 kl. 05.09 UTCidentified

   Update: The USI Office continues to work on the intermittent outages users are experiencing today, Monday 7 July. Please refer to the USIs "System Outages" page for further information: https://www.usi.gov.au/system-developers/system-outages

4. 7. juli 2025 kl. 05.10 UTCresolved

   This incident has been resolved.

1. 17. juni 2025 kl. 23.56 UTCinvestigating

   We have detected slower than expected system performance on the Burleigh cluster and are currently in the process of investigating.

2. 18. juni 2025 kl. 00.45 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18. juni 2025 kl. 02.09 UTCmonitoring

   We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

4. 18. juni 2025 kl. 02.49 UTCresolved

   We are pleased to announce that the server issues experienced earlier have been resolved.

1. 29. maj 2025 kl. 23.48 UTCinvestigating

   We are currently aware of issues affecting the Canvas and Moodle Integrations. Our team are currently investigating this further and we will provide further information as it becomes available.

2. 30. maj 2025 kl. 01.35 UTCresolved

   We have deployed a fix for this issue and the Canvas and Moodle Integrations are now operational without error. We thank you for your patience while we investigated and resolved this issue.

1. 29. maj 2025 kl. 23.27 UTCinvestigating

   We are aware of an issue affecting Warehoused reports on the Currumbin cluster. This is currently being investigated and we will provide further updates as soon as possible.

2. 30. maj 2025 kl. 01.07 UTCresolved

   We have identified and resolved the issue with Warehoused reports on the Currumbin cluster. We thank you for your patience in this matter.