Incident Response - Langsom e-mail indtagelse begrænser søgning og resulterer i fejl i at søge efter beskeder
Startede 4. september 2026 kl. 15.43 UTC · 3h 56m
IssuesMindre hændelse
Berørte komponenter
Email Processing
investigating
Vi undersøger i øjeblikket dette spørgsmål.
monitoring
Et fix er blevet gennemført, og vi overvåger resultaterne.
resolved
Denne hændelse er blevet løst.
Automatisk oversat fra den officielle hændelsesopdatering.
XDR Dashboard utilgængelig
Startede 2. september 2026 kl. 17.31 UTC · 3h 23m
OutageKritisk hændelse
Berørte komponenter
XDR Dashboard
investigating
Holdet undersøger
investigating
Vi undersøger et login problem. Problemet synes at være intermitterende.
monitoring
Loginer og operationer er i øjeblikket genoprettet, og vi vil overvåge, at den grundlæggende årsag er blevet behandlet.
resolved
Denne hændelse er løst
Automatisk oversat fra den officielle hændelsesopdatering.
XDR Dashboard logins fejlede (genåbning hændelse)
Startede 1. september 2026 kl. 01.08 UTC · 10h 15m
OutageKritisk hændelse
Berørte komponenter
XDR Dashboard
investigating
Vi undersøger i øjeblikket dette spørgsmål.
monitoring
Et fix er blevet gennemført, og vi overvåger resultaterne.
resolved
Hændelse løst
Automatisk oversat fra den officielle hændelsesopdatering.
XDR Dashboard blokke med fejlkontrol SSO konto
Startede 31. august 2026 kl. 23.25 UTC · 1h 23m
OutageKritisk hændelse
Berørte komponenter
XDR Dashboard
investigating
Vi undersøger sagen.
resolved
Hændelsen er løst, og efterforskningen fortsætter.
Automatisk oversat fra den officielle hændelsesopdatering.
BCAS søgning ned i USA
Startede 24. august 2026 kl. 14.17 UTC · 23h 22m
OutageStørre hændelse
Berørte komponenter
Mail ProcessingWeb Interface
investigating
Spørgsmålet undersøges i øjeblikket.
monitoring
Søg funktionalitet og mailflow er blevet genoprettet. Mailflow oplever en backup på et par timer.
resolved
Denne hændelse er blevet løst.
Automatisk oversat fra den officielle hændelsesopdatering.
XDR Dashboard
Startede 10. august 2026 kl. 16.57 UTC · 3m
Pending
Berørte komponenter
XDR Dashboard
investigating
The XDR dashboard is currently unavailable. The engineering team is working on the issue and expects to restore service soon.
resolved
This incident has been resolved.
Barracuda XDR - Service Disruption på Cloudgen firewall signal detektering
Startede 5. august 2026 kl. 15.47 UTC · 1h 49m
OutageStørre hændelse
Berørte komponenter
XDR Service
monitoring
Barracuda XDR oplevede en intermitterende serviceafbrydelse, der påvirkede signaldetektionen for CloudGen Firewall-datakilden fra 24. juli kl. 1: 40 UTC i dag, hvilket påvirker kunderne i EU-regionen. I denne periode blev trusselsdetektionsdata fra denne kilde ikke behandlet af vores detektionsmotor, og som følge heraf blev der muligvis ikke genereret indberetninger vedrørende denne datakilde.
Vores ingeniørhold har identificeret årsagen til problemet og har gennemført de nødvendige korrigerende foranstaltninger for at genoprette normale operationer. Vi vil fortsat overvåge miljøet nøje for at sikre servicestabiliteten og bekræfte fuld genopretning af alle funktioner, der påvirkes.
Vi beklager dybt denne forstyrrelse og de ulemper, den måtte have forårsaget. Opretholdelse af vores tjenesters pålidelighed og integritet er fortsat en topprioritet, og vi sætter pris på jeres tålmodighed, forståelse og fortsatte tillid.
resolved
Denne hændelse er blevet løst, og den ramte trussel detektering er nu fuldt operationel
Automatisk oversat fra den officielle hændelsesopdatering.
Hændelsesrespons: Nedbrudt perfomance
Startede 3. august 2026 kl. 20.56 UTC · 17h 0m
Pending
Berørte komponenter
Email ProcessingDashboard UI
monitoring
Forsøg på at skabe en ny hændelse kan resultere i en længere end normalt "venter skabelse" stat. Vi har identificeret problemet, gennemført et fix og overvåger løsningen. Tak for din tålmodighed som systemet fortsætter med at komme sig.
monitoring
Systemet er stabilt og genvundet. Vi vil fortsætte med at overvåge de næste par timer.
resolved
This incident has been resolved.
Automatisk oversat fra den officielle hændelsesopdatering.
Authentication Services Emne påvirke nogle kunder
Startede 31. juli 2026 kl. 17.36 UTC · 26m
IssuesMindre hændelse
Berørte komponenter
Authentication Services
investigating
Vi har identificeret et problem, der kan påvirke nogle Authentication Services kunder specifikt omkring "Login med Microsoft Button". Autentifikationstjenester funktioner kan blive påvirket af dette problem.
investigating
Vi fortsætter med at undersøge dette spørgsmål.
resolved
Vi har løst et problem, der påvirkede nogle Authentication Services kunder.
Automatisk oversat fra den officielle hændelsesopdatering.
Barracuda XDR - Service Disruption på signaler detektering
Startede 29. juli 2026 kl. 16.16 UTC · 1h 38m
IssuesMindre hændelse
Berørte komponenter
XDR Service
monitoring
Barracuda XDR oplevede en intermitterende forstyrrelse i signaldetektionen efter udrulningen af ændringer af SIEM-regelberigelse tidligere på morgenen (UTC). Som følge heraf kan alarmgenerationen være blevet forsinket på tværs af alle regioner. Vores engineering team straks identificeret den underliggende årsag og gennemført de relevante korrigerende foranstaltninger for at genoprette normal funktionalitet. Vi vil fortsat nøje overvåge miljøet for at sikre fortsat stabilitet og fuld genoprettelse af de forventede driftsresultater.
resolved
Denne hændelse er blevet løst, og truslen er nu fuldt operationel
Automatisk oversat fra den officielle hændelsesopdatering.
Login Emne
Startede 23. juli 2026 kl. 19.02 UTC · 1h 35m
OutageStørre hændelse
Berørte komponenter
Authentication Services
investigating
Vi er i øjeblikket undersøge en afbrydelse til alle login-tjenester på grund af en vedligeholdelse opgradering. vil opdatere når vendt tilbage.
investigating
Udstedelse påbegyndt kl. 16: 33 UTC
investigating
Vi fortsætter med at undersøge dette spørgsmål.
resolved
Vi har løst et problem, der påvirkede nogle Authentication Services kunder.
Automatisk oversat fra den officielle hændelsesopdatering.
SAT Main Website Unavailable
Startede 7. juli 2026 kl. 12.22 UTC · 59m
OutageStørre hændelse
Berørte komponenter
Security Awareness Training
investigating
We are currently investigating the issue.
resolved
This incident has been resolved.
Barracuda XDR - Service Disruption on datasources visibility in dashboard
Startede 6. juli 2026 kl. 15.15 UTC · 1d 2h
IssuesMindre hændelse
Berørte komponenter
XDR Service
identified
Barracuda XDR is currently experiencing an issue that is impacting the visibility of data sources within the XDR Dashboard (CSD). Consequently, log degradation alerts generated since July 4th may be incorrectly reported as false positives. The affected data sources include Cloud, Endpoint, and Email integrations.
Our Engineering team has identified the root cause as a failure in the API communication with the data lake and is actively working to implement a resolution. We recognize the potential impact this issue may have on your operations and are committed to restoring full functionality as quickly as possible.
We would also like to confirm that this issue does not affect event ingestion or signal detection capabilities within the XDR platform.
monitoring
We have successfully implemented a solution to address the data source visibility issue within the XDR Dashboard. We will continue to monitor the system to ensure it is fully operational.
resolved
This incident has been resolved, and the visibility of impacted data sources within the XDR dashboard (CSD) is now fully operational
Email Gateway Defense attachment file scanning partially impacted in the Australia region
Startede 2. juli 2026 kl. 03.25 UTC · 5h 41m
OutageStørre hændelse
Berørte komponenter
Mail Delivery
investigating
We are currently investigating this issue.
monitoring
We are monitoring the results.
resolved
This incident has been resolved.
Mail processing delayed in US region
Startede 1. juli 2026 kl. 23.40 UTC · 15h 31m
Pending
Berørte komponenter
Mail Processing
investigating
The Barracuda Cloud Archiving Service is experiencing delayed mail processing for customers in the US region. All items are successfully received and stored, but new mail items may not be visible in search results. An engineering investigation is in progress & updates will follow as soon as information is available.
investigating
Mail processing service has been restored, but investigation is ongoing. We will provide further information as it becomes available.
resolved
The engineering investigation is complete. The incident was caused by a datacenter device failure which has been addressed. Mail items which were deferred during the incident are now processed and available for search.
Barracuda XDR - Service Disruption on Email events ingestion
Startede 22. juni 2026 kl. 21.07 UTC · 3h 17m
IssuesMindre hændelse
Berørte komponenter
XDR Service
monitoring
Our engineering team will be conducting a scheduled system upgrade to the data streaming solution that supports the Email Security Events Ingestion Service. This maintenance window is expected to be completed within one hour. We anticipate minimal disruption to the affected ingestion service during this period.
monitoring
We are continuing to monitor for any further issues.
resolved
We have successfully completed the scheduled system upgrade for the Email Security Events ingestion service in the US region. During the upgrade window, there was a temporary disruption in event ingestion from 06/22/2026 22:48:50 UTC to 06/23/2026 00:06:00 UTC.
We acknowledge the potential impact this interruption may have had on your business operations and would like to assure you that the service has now been fully restored and is operating normally.
Barracuda Appliance Control : Configuration Backup to Cloud – Service Disruption
Startede 11. juni 2026 kl. 10.02 UTC · 5h 19m
OutageStørre hændelse
Berørte komponenter
Cloud backups
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Barracuda XDR - Service Disruption on events ingestion
Startede 3. juni 2026 kl. 20.44 UTC · 1h 28m
OutageStørre hændelse
Berørte komponenter
XDR Service
identified
Barracuda XDR is currently experiencing an issue in ingesting the logs into XDR platform which impacts the customers globally. Our engineering has been actively working to address this issue. We acknowledge the potential impact this may have on your business operations and remain fully committed to restoring full functionality as quickly as possible. We will provide further updates once the root-cause is identified. Thank you for your patience and understanding
resolved
This incident has been resolved, and the events ingestion is now fully operational
BAC - Some Users are unable manage appliances from the portal
Startede 15. maj 2026 kl. 10.12 UTC · 15h 27m
OutageStørre hændelse
Berørte komponenter
Web InterfaceCloud backupsDevice Connections
investigating
We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Barracuda Cloud Archiving (BCAS) - Hardware Outage - US Region
Startede 12. maj 2026 kl. 15.39 UTC · 30d 22h
Pending
Berørte komponenter
End-user AccessWeb Interface
identified
PDUs (Power Distribution Units) went out in the US datacenter, causing a large number of RDX hosts to go offline. The vendor and our team are working to replace failed units as quickly as possible, however some customers may experience an inability to search and/or exports while the hardware is restored. There is no data loss associated with this incident.
monitoring
A fix has been implemented and we are monitoring the results.
monitoring
We are continuing to monitor for any further issues.