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Clould-flare is experiencing a global outage, Beyond Identity is affected. https://www.cloudflarestatus.com/

Beyond Identity is beginning to see a recovery, we are currently monitoring the Cloud Flare outage https://www.cloudflarestatus.com/

https://www.cloudflarestatus.com/

Beyond Identity has taken steps to bypass Cloudflare. Customers should start seeing authentications recover. We are continuing to monitor the situation.

We are continuing to monitor for any further issues.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

At approximately 12:30AM EST on September 20th, 2025, Jamf pushed an update to version 11.20.x for Jamf Pro Cloud across a number of tenants. This update introduced breaking changes to Jamf’s API may cause disruptions the Beyond Identity and Jamf API integration. Jamf has acknowledged this as a defect and opened a P1 case (PI141237). Jamf is currently executing remediation efforts. During this period, customers may experience degraded performance in their Jamf Pro instance. For any questions to the Beyond Identity team, please contact: [email protected]

Jamf has confirmed that API issues have been resolved.

Beyond Identity is aware of and investigating an issue with the latest Platform Authenticator (version 2.106) being quarantined by the latest version of Microsoft Windows Defender.

We continue to investigate the issue and we have paused downloads of both the EXE and MSI variants of the Platform Authenticator version 2.106.0-5 installer for Windows. We have opened support cases with Microsoft to investigate the flagging of these installers.

Microsoft has confirmed that the files previously flagged by Defender were false positives. Updated definitions are currently being propagated across their systems and are expected to be fully deployed within the next 12 hours. Once we are confident that the Microsoft Defender security definitions have completely propagated, we will re-enable downloads of the latest Windows Platform Authenticator. The currently available version, 2.104.0, is available for download. We appreciate your patience and will provide another update once we have confidence that the security definitions have propagated.

We are continuing to work on a fix for this issue.

We have validated that Microsoft's fix for incorrectly flagging our Platform Authenticator installers has been released and propagated. Downloads for 2.106 will be re-enabled on Wednesday, August 6th.

The issue has been identified and a fix is being implemented

A fix has been implemented and we are monitoring the results

This incident has been resolved. Customers will receive an RCA via email.

We are investigating reports of the newest version of the Android Product authenticator having trouble registering new passkeys with specific tenant configurations.

We are continuing to investigate this issue.

Please update your Android Beyond Identity Apps to the Latest version, and it will resolve the issue.

Some customers may have experienced degraded authentication service during a scheduled release at 4:30 p.m. CST. This has been fully resolved.

This issue has been identified, and a fix is being implemented.

This incident has been resolved.

Secure Access Platform - Role-Based Access Control Scopes not functioning correctly.

This incident has been resolved.

Issue with event latency in the Admin Console, impacting SIEM integrations as well

This incident has been resolved.

Customers on the Secure Access Platform experienced increased latency and failed authentications from 2025-03-10 16:10 UTC to 2025-03-10 16:24 related to a release of cloud services.

Incident Resolved

This incident has been resolved.

We are currently investigating this issue.

Customers that are in early access of our layered authentication capability, which allows for second device biometric step up when primary device biometrics are unavailable, may experience authentication failures.

This incident has been resolved.

We have identified an issue impacting our integration with the CrowdStrike API. This may affect the functionality of related services. Our team has confirmed that the issue originates from the CrowdStrike side, and we are actively monitoring the situation. We will provide updates here as more information becomes available. Thank you for your understanding.

The issue affecting our integration with the CrowdStrike API has been resolved. The service is now fully operational. We are actively monitoring the system to ensure its stability and performance. Thank you for your patience and understanding.

This incident has been resolved.

The EU Admin Console is currently experiencing an issue and is not loading any content. This issue is limited to the Admin Console in the EU region. Authentication services and other functionalities remain unaffected and are operating normally. We have identified the problem and working on the implementation of the fix. We will provide updates as soon as more information becomes available. Thank you for your patience.

The issue with the EU Admin Console has been resolved. A fix has been successfully implemented. All services, including the Admin Console in the EU region, are back up and functioning as expected. We are actively monitoring our services to ensure they remain fully operational.

We are aware that the issue with the EU Admin Console has recurred. The Admin Console in the EU region is again not loading content. Authentication and other services remain unaffected and continue to operate normally. Our team is actively investigating the issue to identify the cause and implement a permanent solution. We will provide further updates as soon as we have more information.

All services are functioning as expected. Our team is continuing to monitor the situation and investigate the underlying cause to prevent potential recurrence.

The issue with the EU Admin Console has been resolved. All systems are now operational.

Apple has made changes to their Safari browser and embedded web viewer on iOS 18 and macOS 15 that block the primary mechanism by which the Beyond Identity authenticator communicates with Safari on those platforms. Authentication will still be successful, but users will see additional prompts when logging in. On iOS 18 we recommend enabling our new “Safari Beyond Identity Extension” for the best end user experience. Guide Here: https://support.beyondidentity.com/hc/en-us/articles/22996465952151-Enable-the-Safari-extension-on-iOS-devices On macOS 15 Sequoia our team is in the final stages of releasing authenticator version 2.100.3, which addresses these changes. We will update when this is available.

We are continuing to work on a fix for this issue.

Version 2.100.3 Endpoint Release Resolved: Authenticator unable to communicate with Safari Version 18 and above.* Authenticator unable to communicate on iOS 18.* *iCloud private relay must be disabled for Beyond Identity to function correctly.

Beyond Identity is monitoring service degradation with the following Microsoft services: - Microsoft 365 admin center - Intune - Entra - Power Platform During this period, certain integrations may experience failures. - Intune integrations - Windows Desktop Login Enrollments We will continue to update this page.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

Problem Between the hours of 2:30PM EST to 6:00PM EST on Friday December 15th 2023 a subset of users were unable to connect to app.byndid.com Resolution This issue was reported resolved at approximately 6:30PM EST