39 Bigideasmath incidents · oktober 2021 — official updates, affected components, duration and resolution details.
We are aware that some Canvas users may not be able to access bigideasmath.com. We are investigating with our partners at Instructure how to return access to those users. Thank you for your patience.
We have narrowed this issue to one affected district and will work with them directly.
We are aware of an issue Clever is having that is preventing access to Clever's user management and access tools. For users accessing bigideasmath.com via Clever, this may be preventing you from logging in. We are monitoring the situation and will ensure access returns once Clever and its partners successfully return to service.
Clever has declared the issue resolved; there should be no outstanding issues.
Cloudflare, our network services partner, is experiencing intermittent outages. This can lead to bigideasmath.com being unavailable at times. We are monitoring the situation at Cloudflare and will confirm when full service is resumed.
bigideasmath.com has returned to full functionality; Cloudflare reports the issue as resolved. We will continue to monitor until conditions fully stabilize.
bigideasmath.com remains available. This issue has been resolved.
While Big Ideas Math is observing limited impacts from the ongoing AWS outage, we continue to monitor events and will respond if needed.
It appears that a few of our services are experiencing delays around assignment editing/creation and assignment reporting. While we are still seeing limited impact, it may cause a degraded experience for some users. We are continuing to monitor events and will update here as additional information becomes available.
All services have returned to normal. We will be monitoring services to ensure continued resolution.
We are currently investigating the issue.
Any reports containing assignments that are partially completed are not loading correctly. This can cause other reports to also fail occasionally. We are continuing to investigate solutions to this issue. Until then, assignments can be created and taken safely with no data lost.
We have identified the probable cause of the issue and are working internally and with our partners towards resolution. There will continue to be issues viewing reports or lists of assignments that are currently in-progress and will continue to intermittently affect other reporting or assignment interactions.
A fix has been implemented for reporting issues and we are monitoring the results.
A fix has been implemented for reporting issues and we are monitoring the results.
The reporting issue is resolved. Thank you for your patience.
We are currently experiencing an issue that is affecting all users of our Assessment, Assignment, and Practice activities including those in e-books and dynamic student editions and creation of new practice and assessment content. We are investigating the issue and will share updates on progress when available.
The issue affecting assessment, assignment, and practice activities has been resolved. We will continue monitoring the situation to ensure resolution.
We continue to see the issue and are working with our partners to resolve the issue. Thank you for your patience.
We are still working with our partners to resolve the issue with assignments and assignment reporting. Thank you for your patience.
At 8:48am EST, our assessment partner reported issues that impacted our ability to deliver assignments and view assignment reports. They have since resolved this issue. However, there were extenuating impacts on bigideasmath.com that require restoring assessment data from an earlier backup. This will take some time due to the volume of data to be restored. Until then, most assignment features remain unavailable. Once this data is restored, all data should be recovered successfully. We will continue to keep you updated until restoration is complete. We appreciate your continued patience.
Current and historical assignments should be available now. Additionally, new assignments are able to be made. We continue to work with our assessment partner to restore any outstanding data, especially If a student completed work on an assignment between 10:00-11:00 am EST on Monday, March 3rd. We will update you once all restoration efforts are complete.
This incident is now resolved. We will be addressing any individual assignment issues as they are reported.
We are currently working on resolving the "Learnosity Fatal Init Error" message that is appearing for some assignments. In the meantime, teachers can resolve this issue by editing their assignment's title to remove all non alpha numeric characters such as slashes.
A fix for this issue is currently being tested for a release early next week. In the meantime, you can continue to edit the assignment's title to remove any special characters, leaving just letters and numbers.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some users may experience an issue that is affecting assignments, assessments, and reports for the Big Ideas Math 2014-2017 copyright programs platform. We are currently investigating this and will continue to provide updates when available.
We are continuing our investigation into this issue affecting users on the 2014-2017 copyright platform.
A cause was identified and some users may no longer encounter this issue. We are continuing to investigate and resolve any remaining issues.
This issue has now been resolved. Thank you for your patience and please contact Customer Support if you continue to experience any issues.
Some users may experience an issue that is affecting assignments, assessments, and reports. We are currently investigating this and will continue to provide updates when available.
Our team is continuing to investigate and work on resolving the issue affecting assignments and reports.
We continue to investigate intermittent issues loading reports and assignments. An update will be provided no later than 7:00 am Eastern Time on Tuesday, May 14th. If a report or assignment fails to load, please refresh the page. Thank you for your patience.
A fix was implemented at 5:00 am Eastern Time. We no longer see intermittent assignment and report loading issues. Thank you again for your patience.
Learnosity is currently experiencing an issue that is affecting reports and assignments using their tools on bigideasmath.com. We will continue to monitor their status on this issue and provide updates here once resolved. More information can also be found on their status page at status.learnosity.com
Learnosity has addressed this issue and errors are now decreasing.
Learnosity has now resolved this issue.
We are currently experiencing an unexpected power outage in the area that will affect the response time of the Customer Support team. Use of the Big Ideas Math platform is not affected by this outage.
Power has been restored to the area.
Live Chat Tutor features within Dynamic Student Edition and Dynamic Assessment System are unavailable. We are currently investigating.
Live Chat Tutor features are available again.
Learnosity is currently experiencing an issue that may also affect users of Big Ideas Math that attempt to load content using their services, such as assignments. Learnosity is working on a solution to that issue and we will share updates on their progress when available. For more information, please view their status page at https://status.learnosity.com/ .
Learnosity states that they have resolved the issue and will continue to monitor it. For additional information on their resolution, please visit their status page at https://status.learnosity.com/.
We are currently investigating an issue that is affecting teacher's opening their eBook library and seeing the message 'No matching records found.' We apologize for any inconvenience and will continue to provide updates while we work on resolving this issue.
The issue affecting the display of eBooks for teachers has been identified and a fix is being worked on. We thank you for your patience during this time.
The issue affecting the teacher eBook has been resolved. We thank you for your patience and please contact our Support team to assist with any questions or issues.
Some users may experience slow loading of pages on the Big Ideas Math website. We are currently investigating and will share more updates as soon as possible.
Users should now see improved loading times when accessing the Big Ideas Math website. We apologize for any inconvenience and thank you for your patience.
Clever is experiencing an outage that is affecting their users logging into applications. For more information and updates on that issue, please visit their status page at https://status.clever.com/ .
Clever has implemented a fix for the outage they were experiencing and will continue monitoring the situation. For more information and updates on that issue, please visit their status page at https://status.clever.com/ .
Some users may still experience an issue with the Big Ideas Math homepage reloading when attempting to log in or a page that displays a "Err_Too_Many_Redirects" message . This issue is caused by a cookie the browser is storing and can be resolved by clearing all cookies from your browser. When clearing that data from your browser, please ensure that Time Range is set to "All Time" and that "Cookies and other site data" and "Cached images and files" are checked. You can find more information on these steps at the following locations - Chrome: https://support.google.com/accounts/answer/32050 Edge: https://support.microsoft.com/en-us/microsoft-edge/63947406-40ac-c3b8-57b9-2a946a29ae09 Safari: https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac
Some users may still experience an issue with the Big Ideas Math homepage reloading when attempting to log in or a page that displays a "Err_Too_Many_Redirects" message . This issue is caused by a cookie the browser is storing and can be resolved by clearing all cookies from your browser. When clearing that data from your browser, please ensure that Time Range is set to "All Time" and that "Cookies and other site data" and "Cached images and files" are checked. You can find more information on these steps at the following locations - Chrome: https://support.google.com/accounts/answer/32050 Edge: https://support.microsoft.com/en-us/microsoft-edge/63947406-40ac-c3b8-57b9-2a946a29ae09 Safari: https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac
Learnosity ( https://status.learnosity.com ) is currently experiencing degraded performance that is affecting the loading of reports on Big Ideas Math as well. Learnosity is currently investigating that issue and we will share any additional updates as they become available.
Learnosity has reported that they have resolved the issue that was affecting the loading of reports.
We are currently investigating the issue of some users being redirected back to the www.bigideasmath.com homepage when trying to log in. We recommend clearing your browser's cookies and cache from the time range of "All time" if you experience this. Please find information on how to clear that data in your browser and change the time range from "Past hour" to "All time" here - https://support.google.com/accounts/answer/32050 .
Changes to prevent the browser from redirecting the user back to the login page have been made. If you continue to experience this, please clear your browser's cookies and cache from "All time", instead of "Past hour" or any other default time they may display.
Users should no longer be redirected back to the login page when attempting to sign in. If you continue to experience this, please clear your browser's cookies and cache from the time range of "All time" and try again. Please find information on how to clear that data in your browser and change the time range from the default "Past hour" to "All time" here - https://support.google.com/accounts/answer/32050 .
Users may experience an error page when loading the Big Ideas Math website. Please clear the cookies/cache from "All Time" in your browser to no longer see that error page. Your browser may default to "Past Hour" when clearing, but selecting "All Time" will ensure everything is cleared that may be causing that issue. https://support.google.com/accounts/answer/32050
If you continue to experience any issues with loading the Big Ideas Math homepage, please clear all cookies/cache from your browser or contact Customer Support.