Blackboard driftsforstyrrelser

1. 19. august 2026 kl. 22.10 UTCinvestigating

   Blackboard er i øjeblikket ved at undersøge en service afbrydelse påvirker en række kunder. Vi undersøger øgede fejlrater i forbindelse med et lagersystem påvirker en gruppe af klienter indsat på Blackboard LMS i US East. Yderligere opdateringer vil blive sendt til status.blackboard.com

2. 19. august 2026 kl. 22.48 UTCinvestigating

   Vi fortsætter med at undersøge spørgsmålet og arbejder aktivt med Blackboards infrastrukturpartnere for at diagnosticere og løse problemet så hurtigt som muligt. Vi vil fortsætte med at levere opdateringer på status.blackboard.com

3. 19. august 2026 kl. 23.10 UTCinvestigating

   Opdatering: Justering omfang fra "Blackboard - SaaS - Global" til "Blackboard - SaaS (US)"

4. 20. august 2026 kl. 01.17 UTCinvestigating

   Blackboard fortsætter med at arbejde direkte med vores infrastrukturpartnere til at diagnosticere og løse problemet. Vi vil fortsætte med at sende opdateringer til status.blackboard.com

5. 20. august 2026 kl. 01.40 UTCidentified

   Problemet er blevet identificeret, og Blackboard arbejder på at genstarte og gendanne tjenester. Der kan fortsat være ustabilitet, mens vi arbejder på at sikre, at alle tjenester bliver fuldt ud genvundet. Næste opdatering til status.blackboard.com vil være i 1 time

6. 20. august 2026 kl. 03.36 UTCmonitoring

   Spørgsmålet er blevet identificeret, og de berørte tjenester er blevet genoprettet. Blackboard fortsætter med at overvåge disse underliggende tjenester. Opdateringer vil fortsat blive lagt på status.blackboard.com indtil denne hændelse er løst.

7. 20. august 2026 kl. 04.40 UTCmonitoring

   Tjenester er blevet genoprettet. Blackboard fortsætter med at overvåge disse underliggende tjenester.

8. 20. august 2026 kl. 09.09 UTCmonitoring

   De berørte tjenester er blevet genoprettet og forbliver stabile. Blackboard fortsætter med at overvåge de underliggende tjenester for at sikre løbende stabilitet.

9. 20. august 2026 kl. 13.41 UTCmonitoring

   De berørte tjenester forbliver stabile. Blackboard fortsætter med at overvåge de underliggende tjenester for at sikre løbende stabilitet. Den næste opdatering vil blive leveret inden lukketid.

10. 20. august 2026 kl. 21.46 UTCmonitoring

    De berørte tjenester forbliver stabile. Blackboard fortsætter med at overvåge de underliggende tjenester for at sikre løbende stabilitet. Den næste opdatering vil blive leveret i morgen tidlig.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 19. august 2026 kl. 21.48 UTCidentified

   Vi undersøger øgede fejlrater i forbindelse med et lagersystem påvirker en gruppe af klienter indsat på Blackboard LMS i US East

2. 19. august 2026 kl. 22.01 UTCidentified

   Vi fortsætter med at arbejde på en løsning på dette problem.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 11. august 2026 kl. 13.53 UTCidentified

   A few Blackboard LMS clients are currently experiencing Intermittent issues. The team is investigating the root cause and working to restore normal performance.

2. 11. august 2026 kl. 14.28 UTCidentified

   Our team is actively working on the fix and continuing to investigate the root cause. We are closely monitoring the situation and working to restore normal performance as soon as possible.

3. 11. august 2026 kl. 15.16 UTCidentified

   Our team continues to investigate the underlying cause and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET. We will continue to closely monitor the service and provide further updates as more information becomes available.

4. 11. august 2026 kl. 16.18 UTCidentified

   Our team continues to investigate the underlying cause and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET, with no impact observed during this period. We will continue to closely monitor the service and provide further updates as more information becomes available.

5. 11. august 2026 kl. 17.31 UTCidentified

   Our team has identified the issue and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET, with no impact observed during this period. We will continue to closely monitor the service and provide further updates as more information becomes available.

6. 11. august 2026 kl. 18.56 UTCmonitoring

   Our team has identified the issue and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET, with no impact observed during this period. We will continue to closely monitor the service and provide further updates as more information becomes available.

7. 11. august 2026 kl. 21.05 UTCresolved

   The sites have remained stable since 10:00 AM ET, with no further issues. Closing the incident.

1. 3. august 2026 kl. 14.49 UTCinvestigating

   Alle meddelelsesfunktioner er nede. Vi vil rådgive, så snart de er operationelle.

2. 3. august 2026 kl. 17.34 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 16. juli 2026 kl. 18.18 UTCinvestigating

   Vi er klar over fejl, der viser i Akkreditation & Program Review, når du forsøger at redigere standarder eller generere Offline Rapporter. Udviklingsholdet arbejder på at løse dette problem.

2. 17. juli 2026 kl. 19.17 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 16. juli 2026 kl. 08.33 UTCinvestigating

   Vi undersøger i øjeblikket et problem, der påvirker produktionsmiljøet for flere kunder.

2. 16. juli 2026 kl. 08.51 UTCidentified

   Vi har identificeret problemet som relateret til AWS CloudFront. Vi arbejder aktivt med AWS for at genoprette tjenesten så hurtigt som muligt. Vores team følger nøje situationen og vil levere yderligere opdateringer, så snart der foreligger yderligere oplysninger.

3. 16. juli 2026 kl. 09.40 UTCidentified

   Vi har identificeret problemet, der påvirker en undergruppe af kunder. AWS har bekræftet spørgsmålet og arbejder aktivt på at mindske virkningen. Vores hold overvåger nøje situationen, koordinerer med AWS og arbejder hen imod fuld bedring. Vi vil fortsætte med at levere opdateringer, efterhånden som flere oplysninger bliver tilgængelige.

4. 16. juli 2026 kl. 10.25 UTCidentified

   AWS fortsætter med at arbejde på afbødning, og vores hold forbliver aktivt engageret og tæt koordinere med dem. Vi fortsætter med at overvåge miljøet og levere opdateringer, når der gøres fremskridt.

5. 16. juli 2026 kl. 11.24 UTCmonitoring

   AWS har implementeret en rettelse for det underliggende problem. Vi observerer tegn på bedring, og service synes at være stabil på dette tidspunkt. Vi vil fortsætte med at overvåge miljøet og om nødvendigt levere opdateringer.

6. 16. juli 2026 kl. 12.57 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 2. juli 2026 kl. 12.39 UTCinvestigating

   Et par Blackboard LMS klienter oplever i øjeblikket performance spørgsmål. Holdet undersøger årsagen og arbejder på at genoprette normal ydeevne.

2. 2. juli 2026 kl. 13.14 UTCidentified

   Vi har identificeret den forespørgsel, der forårsager performance problem. Holdet arbejder aktivt på et fix

3. 2. juli 2026 kl. 14.44 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

4. 2. juli 2026 kl. 21.08 UTCmonitoring

   Spørgsmålet er løst.

5. 3. juli 2026 kl. 04.33 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 16. maj 2026 kl. 06.48 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 16. maj 2026 kl. 09.01 UTCidentified

   We are continuing to work on a fix for this issue.

3. 16. maj 2026 kl. 10.14 UTCmonitoring

   A fix has been implemented and we are monitoring the results

4. 16. maj 2026 kl. 11.04 UTCidentified

   All sites are online

5. 29. maj 2026 kl. 13.24 UTCresolved

   This incident has been resolved.

1. 7. maj 2026 kl. 16.13 UTCinvestigating

   We are investigating a number of issues reported with the 4000.15.0 release to production environments. Multiple teams are working on this and we will provide more information as it becomes available.

2. 7. maj 2026 kl. 19.11 UTCinvestigating

   As we investigate an issue related to Release Conditions, the release of 4000.15.0 will be paused until this issue can be resolved, so the US East release is now on hold. Once resolved all sites will be updated with the fix.

3. 8. maj 2026 kl. 02.40 UTCidentified

   We have identified the root cause of the issue related to Release Conditions. The team is working on a fix that will be released as soon as possible. In the meantime, we have updated production instances for customers that have opened a support ticket.

4. 8. maj 2026 kl. 09.28 UTCidentified

   The engineering team is actively working on a resolution for the Release condition issue. As a temporary workaround until the fix is available, please remove any assessment access exceptions configured in the Gradebook (for example, custom start/end dates assigned to individual students). Once the exceptions are removed, the assessment will appear correctly in the student view. We appreciate your patience and understanding while we work toward a permanent resolution.

5. 10. maj 2026 kl. 08.49 UTCidentified

   Resolved Update - The engineering team has completed the fix for the Release Conditions issue identified in version 4000.15.0. Deployment of the fix to production environments is currently in progress and will continue across all the sites. Once the deployment is completed, the issue related to assessment visibility and Release Conditions will be fully resolved. The team will continue to closely monitor the environments following the deployment to ensure platform stability and expected behavior. We appreciate your patience and understanding throughout this process.

6. 11. maj 2026 kl. 13.42 UTCresolved

   This incident has been resolved.

1. 27. april 2026 kl. 16.51 UTCinvestigating

   We are experiencing a spike in activity beginning at 11:20AM EDT which has caused intermittent delays in the real-time processing of new content added to the LMS for Canvas institutions in the US. Real-time processing delays of approximately 1 to 2 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

2. 28. april 2026 kl. 11.36 UTCresolved

   This incident has been resolved.

1. 24. april 2026 kl. 21.19 UTCinvestigating

   Faculty are receiving an "Upload failed" error message when they try to add video or audio feedback on a quiz in the Overall Feedback area for their students. The upload process fails at the final stage. This has been confirmed across multiple users and different media types. Browsers: Verified on latest versions of Chrome; persists after clearing cache, cookies, and restarting systems. Error Message: "Upload Failed" appears on the progress bar in the Video Details pane.

2. 24. april 2026 kl. 23.29 UTCresolved

   The issue has been resolved.

1. 21. april 2026 kl. 13.47 UTCidentified

   We are currently experiencing delays in the processing and generation of Alternative Formats for institutions in Europe. The Ally development team is treating this as a high priority while adding resources to process the existing backlog.

2. 21. april 2026 kl. 17.54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 21. april 2026 kl. 18.56 UTCresolved

   Ally has worked through the remaining backlog and alternative formats are processing at a normal rate again.

1. 16. april 2026 kl. 07.37 UTCinvestigating

   We are currently experiencing performance degradation. As a result, some Snowflake queries may run slower than usual, and Illuminate reports may take longer to load or could time out. Our team is actively investigating the issue and working to restore normal performance at the earliest

2. 16. april 2026 kl. 09.19 UTCmonitoring

   We have identified the root cause of the issue and deployed a fix to production. The team is closely monitoring performance to ensure stability

3. 16. april 2026 kl. 10.08 UTCresolved

   The performance issue has been resolved. Snowflake queries and Illuminate reports are now operating normally

1. 13. april 2026 kl. 13.41 UTCinvestigating

   Ally's bulk processing queues that handle updates from course syncs and course onboards are currently experiencing high traffic which may result in a delay of 1-2 hours for showing new indicators and/or new course reports. During this high traffic period Ally and its associated components remain available, however there may be delays in processing some of these updates including course copy processes. Real time processing for new content items remains at expected levels, but users may see a slight delay in report updates during this time as these processes catch up.

2. 14. april 2026 kl. 12.44 UTCmonitoring

   Ally has processed the majority of the backlog in our bulk processing queues which should decrease the delays for course syncs, copy processes and onboards. The Ally development team will continue to monitor progress and performance.

3. 17. april 2026 kl. 12.39 UTCresolved

   This incident has been resolved.

1. 30. marts 2026 kl. 17.30 UTCidentified

   We are experiencing another spike in activity which has caused intermittent delays in the processing of content added to the LMS for institutions in the US. Real time processing delays of approximately 1.5 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

2. 30. marts 2026 kl. 21.12 UTCmonitoring

   The Ally development team has scaled up resources based on demand and will continue to monitor progress.

3. 1. april 2026 kl. 11.28 UTCmonitoring

   Real time processing queues have returned to normal levels while the team continues to monitor.

4. 3. april 2026 kl. 20.11 UTCresolved

   This incident has been resolved.

1. 26. marts 2026 kl. 19.56 UTCidentified

   We are experiencing a spike in activity beginning just before noon EST which has caused intermittent delays in the processing of content added to the LMS for institutions in the US. Real time processing delays of approximately 1 to 3 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

2. 27. marts 2026 kl. 11.30 UTCresolved

   Real time queues have returned to normal levels.

1. 18. marts 2026 kl. 12.53 UTCinvestigating

   We are currently experiencing an issue with Single Sign-On that may prevent some users from logging in to Illuminate across all regions. We are actively working to resolve it.

2. 18. marts 2026 kl. 13.19 UTCresolved

   The issue has been resolved and users should now be able to log in to Illuminate without issues.

1. 11. marts 2026 kl. 16.53 UTCinvestigating

   We are experiencing issues on AI image generation within Blackboard LMS. Instructors receive an error when attempting to generate new images. Previously generated images applied to courses are fine and not effected. We are investigating and working with our service provider towards a solution.

2. 11. marts 2026 kl. 21.13 UTCidentified

   We have identified the root cause of the issue and are analyzing the options available to us to bring image generation back online. Please bear with us as we work through this. We are 'following the sun' on getting a solution deployed as soon as possible.

3. 12. marts 2026 kl. 14.43 UTCmonitoring

   We have found a fix for AI image generation in Blackboard LMS. This has been through our QA process, the rollout has begun with positive initial signs of service restoration in production instances. We aim to post a final status on this once the rollout process to all instances has completed and post rollout QA is successful.

4. 12. marts 2026 kl. 19.06 UTCresolved

   We can report that the rollout to all production instances and final QA testing is now complete. Image generation is fully restored in all instances of Blackboard LMS. As part of this fix, you may notice an improvement in the generated image quality. If you have any further concerns or still are experience image generation issues, please raise a support ticket through the usual channels.

1. 2. marts 2026 kl. 07.31 UTCinvestigating

   We are experiencing issue on AWS services in ME-Central region due to power issue in few of the availability zones, We are actively working with our service provider.

2. 2. marts 2026 kl. 08.41 UTCidentified

   Our service provider is still working on the power issue. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We will provide an update if new information becomes available.

3. 2. marts 2026 kl. 18.37 UTCidentified

   Some users may experience difficulties accessing content or performing certain operations due to an increased error rate caused by a power issue. Our service provider is actively working to resolve the problem. We will share further updates as soon as more information becomes available.

4. 3. marts 2026 kl. 04.11 UTCidentified

   Our service provider is still working on the primary root cause. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We recognize the critical nature of these services and sincerely apologize for the disruption. We will provide an update if new information becomes available.

5. 3. marts 2026 kl. 08.09 UTCidentified

   We are currently observing that additional sites are being affected due to the ongoing power outage. We are actively working with our service provider to explore available options. Our service provider is closely working on the recovery efforts. We will continue to monitor the situation and share updates as they become available.

6. 3. marts 2026 kl. 11.44 UTCidentified

   Most of the sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider to assess the situation and explore all available options. Our service provider is closely engaged in recovery efforts to restore services. We will provide an update if new information becomes available.

7. 4. marts 2026 kl. 19.52 UTCidentified

   Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.

8. 17. marts 2026 kl. 17.22 UTCidentified

   Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

9. 23. marts 2026 kl. 12.59 UTCidentified

   All Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. The AWS services required to restore Blackboard sites to full functionality are not yet available. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

10. 25. marts 2026 kl. 21.36 UTCidentified

    We have successfully restored several Blackboard sites previously hosted in the Middle East to an alternate AWS region. Recovery of additional sites is in progress. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

11. 6. april 2026 kl. 09.19 UTCresolved

    We have successfully restored all production Blackboard sites previously hosted in the Middle East to an alternate AWS region.

1. 23. februar 2026 kl. 05.10 UTCinvestigating

   We are aware of the email issue that users are encountering while sending emails from Blackboard. Our teams are investigating this on priority to have this addressed as soon as possible.

2. 23. februar 2026 kl. 06.04 UTCidentified

   We have identified the issue and continuing to work on a fix for this issue. We will share an ETA as soon as it becomes available.

3. 23. februar 2026 kl. 06.57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 23. februar 2026 kl. 14.35 UTCresolved

   This incident has been resolved.