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    Brainpop driftsforstyrrelser

    45 Brainpop incidents · april 2017 — official updates, affected components, duration and resolution details.

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    Videoer, der ikke læsser på tværs af BrainPOP-produkter

    Startede 26. oktober 2026 kl. 18.07 UTC · 1h 54m

    OutageStørre hændelse
    Berørte komponenter
    BrainPOP FrançaisBrainPOP Jr.BrainPOP ScienceBrainPOP EspañolBrainPOP ELLBrainPOPiOS Apps
    1. 26. oktober 2026 kl. 18.07 UTCinvestigating

      Vi er klar over et problem, der forhindrer videoer fra at indlæse på tværs af BrainPOP produkter. Vi har identificeret årsagen med en af vores udbydere, der arbejder aktivt på et fix. Andre site funktioner forbliver tilgængelige. Vi sender en opdatering, så snart videoerne virker igen. Vi undskylder forstyrrelsen af dit klasseværelse.

    2. 26. oktober 2026 kl. 19.18 UTCmonitoring

      En rettelse er blevet gennemført, og videoer indlæses igen på tværs af BrainPOP produkter. Vi fortsætter med at overvåge at bekræfte alt er fuldt restaureret.

    3. 26. oktober 2026 kl. 20.01 UTCresolved

      Dette spørgsmål er blevet løst. Udbruddet skyldtes et problem med en af vores tredjeparts tjenesteudbydere. Videoer var ikke tilgængelige på tværs af BrainPOP produkter i ca. 2 timer i eftermiddag og er nu lastning normalt. Tak for din tålmodighed, og vi undskylder for forstyrrelsen i dit klasseværelse.

    Automatisk oversat fra den officielle hændelsesopdatering.

    Google SSO login spørgsmål

    Startede 28. september 2026 kl. 14.20 UTC · 1h 55m

    IssuesMindre hændelse
    Berørte komponenter
    BrainPOP FrançaisBrainPOP Jr.BrainPOP ScienceBrainPOP EspañolBrainPOP ELLBrainPOPiOS Apps
    1. 28. september 2026 kl. 14.20 UTCinvestigating

      Vi er i øjeblikket ved at undersøge et problem forårsager login fejl for nogle brugere, der logger ind via Google Single Sign-On (SSO). Dette påvirker en undergruppe af skole og distriktskonti. Vores ingeniørhold arbejder aktivt på at identificere årsagen, og vi vil sende en opdatering, så snart vi har flere oplysninger.

    2. 28. september 2026 kl. 16.14 UTCresolved

      Denne hændelse er blevet løst. Tidligere i dag, nogle brugere oplevede login fejl via Google Single Sign-On (SSO), der påvirker en delmængde af skole og distrikt konti. Vores ingeniør team identificerede den underliggende årsag og indsat en rettelse, som er blevet bekræftet som genoprette normal adgang. Google SSO login fungerer normalt. Vi undskylder for eventuelle ulemper.

    Automatisk oversat fra den officielle hændelsesopdatering.

    Degraderet ydeevne - Scheduled Fix in Progress

    Startede 20. juli 2026 kl. 18.10 UTC · 2h 39m

    IssuesMindre hændelse
    Berørte komponenter
    BrainPOP FrançaisBrainPOP Jr.BrainPOP ScienceBrainPOP EspañolBrainPOP ELLBrainPOPiOS Apps
    1. 20. juli 2026 kl. 18.10 UTCinvestigating

      Vi har identificeret en database ydeevne problem påvirker nogle konto og studerende aktivitet relateret funktionalitet i dag. Nogle brugere kan opleve fejl eller forsinkelser med konto oprettelse, kontostatus, eller gemme / synkronisere aktivitet og fremskridt. Vi bruger et fix nu. Under dette vindue (ca. 1 time), kan nogle funktioner, der involverer at gemme eller synkronisere studerende aktivitet midlertidigt nedbrydes eller ikke er tilgængelige. De fleste site funktionalitet forventes at forblive normale. Vi vil sende en opdatering, når fixet er afsluttet og bekræftet løst.

    2. 20. juli 2026 kl. 20.49 UTCresolved

      Fixet er blevet anvendt, og vi har bekræftet, at kontoskabelse, kontostatus og aktivitetsbesparelse / synkronisering fungerer normalt. Alle berørte funktioner er tilbage til normal. Tak for Deres tålmodighed, mens vi løste dette.

    Automatisk oversat fra den officielle hændelsesopdatering.

    testing

    Startede 18. maj 2026 kl. 13.01 UTC · 1m

    Pending
    Berørte komponenter
    iOS Apps
    1. 18. maj 2026 kl. 13.01 UTCinvestigating

      this is a test

    2. 18. maj 2026 kl. 13.02 UTCresolved

      test complete

    Site Performance Degradation and Intermittent Unavailability

    Startede 12. maj 2026 kl. 15.56 UTC · 2h 19m

    Pending
    Berørte komponenter
    BrainPOP FrançaisBrainPOP Jr.BrainPOP ScienceBrainPOP EspañolBrainPOP ELLBrainPOPiOS Apps
    1. 12. maj 2026 kl. 15.56 UTCinvestigating

      We are investigating an issue causing the site to be slow and intermittently unavailable. This issue recurred following a brief period of recovery earlier today. Our team is actively working toward a full resolution. We will provide updates as the situation develops. We apologize for the inconvenience.

    2. 12. maj 2026 kl. 18.11 UTCinvestigating

      We are continuing to investigate this issue.

    3. 12. maj 2026 kl. 18.14 UTCresolved

      We have identified the root cause of this issue. A fix has been implemented and the site is operating normally. We are continuing to monitor to confirm full stability. We will follow up with a full incident report. We apologize for the disruption.

    Content and Activity Loading Degradation

    Startede 12. maj 2026 kl. 14.12 UTC · 52m

    Pending
    Berørte komponenter
    BrainPOP FrançaisBrainPOP Jr.BrainPOP ScienceBrainPOP EspañolBrainPOP ELLBrainPOPiOS Apps
    1. 12. maj 2026 kl. 14.12 UTCinvestigating

      We are currently investigating an issue that may be affecting some users. During this time, you may experience: - Errors or timeouts when loading content - Activity or progress not saving - Pages that are slow to load or unresponsive We are actively working to resolve this and will provide an update shortly. Thank you for your patience.

    2. 12. maj 2026 kl. 14.50 UTCinvestigating

      We are continuing to investigate this issue. BrainPOP is currently unavailable. Our team is actively working on a resolution and we will provide another update shortly. We apologize for the inconvenience.

    3. 12. maj 2026 kl. 15.04 UTCresolved

      BrainPOP is back online and operating normally. The issue affecting site availability has been resolved. We are continuing to monitor and will follow up with a full incident report. We apologize for the disruption.

    Service Degradation – Intermittent Availability Issues

    Startede 15. april 2026 kl. 17.51 UTC · 19m

    OutageStørre hændelse
    Berørte komponenter
    BrainPOP
    1. 15. april 2026 kl. 17.51 UTCinvestigating

      We’re currently experiencing intermittent performance issues across all sites. Some pages may load slowly or may not load at all. Our team is actively working to resolve this as quickly as possible. We’ll share updates here as soon as we have more information.

    2. 15. april 2026 kl. 18.09 UTCinvestigating

      We are continuing to investigate this issue.

    3. 15. april 2026 kl. 18.10 UTCresolved

      The issue has now been resolved. We’ve verified that the site is functioning normally and performance has returned to expected levels. Thank you for your patience while we worked through this.

    Partial Service Disruption – AWS Infrastructure Issue

    Startede 20. oktober 2025 kl. 13.44 UTC · 10h 1m

    IssuesMindre hændelse
    Berørte komponenter
    BrainPOP FrançaisBrainPOP Jr.BrainPOP ScienceBrainPOP EspañolBrainPOP ELLBrainPOPiOS Apps
    1. 20. oktober 2025 kl. 13.44 UTCinvestigating

      We are currently experiencing service issues due to an outage at Amazon Web Services (AWS), which is impacting many cloud-hosted websites and services. AWS has reported increased error rates and latencies across multiple services. Because BrainPOP is hosted via AWS infrastructure, this outage is affecting our connection, causing slower load times and intermittent accessibility. While the AWS issue is ongoing you may experience: - Slower than normal page loads - Intermittent outages or temporarily unreachable features We’re closely monitoring the situation and working to restore full performance as quickly as possible. For real-time updates on the AWS service status, please check: https://health.aws.amazon.com/health/status Thank you for your patience and understanding. We’ll post another update once the situation is fully resolved.

    2. 20. oktober 2025 kl. 13.44 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 20. oktober 2025 kl. 19.36 UTCmonitoring

      As AWS continues to resolve their ongoing infrastructure issues, BrainPOP site performance has improved. Many users can now access and use the site normally, though some may still experience occasional slowness or brief interruptions. We are actively monitoring the situation and will provide additional updates as needed.

    4. 20. oktober 2025 kl. 20.03 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 20. oktober 2025 kl. 23.45 UTCresolved

      As of 5:15 PM EST, BrainPOP website performance has returned to normal. All systems are operational, and users should now be able to log in and navigate the site without issues. The earlier slowdown and intermittent outages were caused by a widespread AWS infrastructure issue, which has now been resolved. We’ll continue to monitor performance closely, but no further impact is expected at this time. Thank you for your patience while we worked through this incident.

    BrainPOP Service Disruption Across all Sites – Our team is working on a fix

    Startede 10. marts 2025 kl. 13.35 UTC · 2h 19m

    OutageStørre hændelse
    Berørte komponenter
    BrainPOP FrançaisBrainPOP Jr.BrainPOP ScienceBrainPOP EspañolBrainPOP ELLBrainPOPiOS Apps
    1. 10. marts 2025 kl. 13.35 UTCinvestigating

      Dear BrainPOP Users, We are currently experiencing performance issues across all BrainPOP sites. Our team is actively working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience. We will provide updates as we work toward a resolution. Thank you for your understanding, and we’ll have BrainPOP back up and running soon!

    2. 10. marts 2025 kl. 13.36 UTCinvestigating

      We will provide updates as we work toward a resolution.

    3. 10. marts 2025 kl. 14.55 UTCinvestigating

      We are continuing to investigate this issue.

    4. 10. marts 2025 kl. 15.55 UTCresolved

      Dear BrainPOP Users, We’re happy to share that BrainPOP.com is now back up and running. Our team has implemented a fix, and the site should be fully accessible again. We are actively monitoring the system to ensure stability and will continue to monitor performance. If you experience any issues, please refresh your browser or contact our support team. Thank you for your patience and understanding—we appreciate you!

    504 Errors playing movies in some regions

    Startede 2. juli 2024 kl. 12.55 UTC · 4h 34m

    IssuesMindre hændelse
    Berørte komponenter
    BrainPOP FrançaisBrainPOP Jr.BrainPOP ScienceBrainPOP EspañolBrainPOP ELLBrainPOPiOS Apps
    1. 2. juli 2024 kl. 12.55 UTCinvestigating

      Users in some regions may be experiencing 504 errors playing movies. We're looking into this issue with our CDN provider.

    2. 2. juli 2024 kl. 14.25 UTCinvestigating

      We are continuing to investigate this issue with our provider.

    3. 2. juli 2024 kl. 16.30 UTCidentified

      A workaround fix was applied and is working on BrainPOP movies. We should have an update on the other products in the next 30 minutes.

    4. 2. juli 2024 kl. 17.25 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 2. juli 2024 kl. 17.29 UTCresolved

      This incident has been resolved.

    LTI Login Errors

    Startede 20. maj 2024 kl. 15.21 UTC · 2h 42m

    Pending
    Berørte komponenter
    BrainPOP
    1. 20. maj 2024 kl. 15.21 UTCinvestigating

      We are currently investigating an issue with LTI login errors to our application homepages. We are actively looking into this issue and will provide an update as soon as possible!

    2. 20. maj 2024 kl. 17.22 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20. maj 2024 kl. 18.02 UTCresolved

      This incident has been resolved.

    404 Errors playing some movies

    Startede 10. januar 2024 kl. 15.30 UTC · 1d 8h

    IssuesMindre hændelse
    Berørte komponenter
    BrainPOP FrançaisBrainPOP Jr.BrainPOP ScienceBrainPOP EspañolBrainPOP ELLBrainPOP
    1. 11. januar 2024 kl. 21.25 UTCinvestigating

      Users may be experiencing errors playing some of our movies. We're looking into this issue with our CDN provider.

    2. 11. januar 2024 kl. 22.56 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 12. januar 2024 kl. 15.36 UTCresolved

      This incident has been resolved.

    Site slowness and errors

    Startede 17. august 2023 kl. 14.14 UTC · 33m

    IssuesMindre hændelse
    Berørte komponenter
    BrainPOP FrançaisBrainPOP Jr.BrainPOP ScienceBrainPOP EspañolBrainPOP ELLBrainPOP
    1. 17. august 2023 kl. 14.14 UTCinvestigating

      Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

    2. 17. august 2023 kl. 14.45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 17. august 2023 kl. 14.46 UTCresolved

      This incident has been resolved.

    Site Slowness

    Startede 28. november 2022 kl. 14.28 UTC · 1h 33m

    IssuesMindre hændelse
    Berørte komponenter
    BrainPOP FrançaisBrainPOP Jr.BrainPOP EspañolBrainPOP ELLBrainPOP
    1. 28. november 2022 kl. 14.42 UTCidentified

      Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

    2. 28. november 2022 kl. 15.35 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 28. november 2022 kl. 16.01 UTCresolved

      This incident has been resolved.

    Site slowness and 504 errors

    Startede 1. august 2021 kl. 00.00 UTC · 6m

    Pending
    Berørte komponenter
    BrainPOP FrançaisBrainPOP Jr.BrainPOP EspañolBrainPOP ELLBrainPOPiOS Apps
    1. 1. august 2021 kl. 00.00 UTCinvestigating

      Some users may be experiencing site slowness or other loading issues with our sites. We're aware and looking into it!

    2. 1. august 2021 kl. 00.02 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 1. august 2021 kl. 00.06 UTCresolved

      This incident has been resolved.

    Store Checkout Issues

    Startede 19. juli 2021 kl. 18.15 UTC · 3h 10m

    Pending
    1. 19. juli 2021 kl. 19.54 UTCinvestigating

      We are investigating an issue with our Store Checkout flows, causing users to receive a spinner on order submission. Credit cards are not being charged in these cases.

    2. 19. juli 2021 kl. 20.09 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 19. juli 2021 kl. 20.28 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 19. juli 2021 kl. 21.12 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 19. juli 2021 kl. 21.25 UTCresolved

      This incident has been resolved.

    Site Issues

    Startede 12. januar 2021 kl. 19.01 UTC · 28m

    IssuesMindre hændelse
    Berørte komponenter
    BrainPOP FrançaisBrainPOP Jr.BrainPOP EspañolBrainPOP ELLBrainPOPiOS Apps
    1. 12. januar 2021 kl. 19.01 UTCidentified

      Users may be experiencing site slowness, errors logging in, or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

    2. 12. januar 2021 kl. 19.17 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 12. januar 2021 kl. 19.29 UTCresolved

      This incident has been resolved.

    Site Performance Issues

    Startede 4. december 2020 kl. 19.16 UTC · 3h 6m

    IssuesMindre hændelse
    Berørte komponenter
    BrainPOP FrançaisBrainPOP Jr.BrainPOP EspañolBrainPOP ELLBrainPOP
    1. 4. december 2020 kl. 19.16 UTCidentified

      Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

    2. 4. december 2020 kl. 20.02 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 4. december 2020 kl. 22.23 UTCresolved

      This incident has been resolved.

    Site Performance Issues

    Startede 19. november 2020 kl. 18.21 UTC · 25m

    IssuesMindre hændelse
    Berørte komponenter
    BrainPOP FrançaisBrainPOP Jr.BrainPOP EspañolBrainPOP ELLBrainPOP
    1. 19. november 2020 kl. 18.21 UTCinvestigating

      Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

    2. 19. november 2020 kl. 18.38 UTCmonitoring

      Site performance has recovered, but we are still investigating the root cause of these issues and will continue to monitor.

    3. 19. november 2020 kl. 19.16 UTCresolved

      This incident has been resolved.

    Site Performance Issues

    Startede 9. oktober 2020 kl. 11.41 UTC · 6h 29m

    OutageStørre hændelse
    Berørte komponenter
    BrainPOP FrançaisBrainPOP Jr.BrainPOP EspañolBrainPOP ELLBrainPOPiOS Apps
    1. 9. oktober 2020 kl. 11.41 UTCinvestigating

      Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

    2. 9. oktober 2020 kl. 12.45 UTCinvestigating

      We are continuing to investigate this issue.

    3. 9. oktober 2020 kl. 13.54 UTCidentified

      Our site issues appear to be related to an AWS outage in the Northeast Region. We are attempting to work around this issue to restore services to our sites, and will continue to update.

    4. 9. oktober 2020 kl. 15.14 UTCidentified

      We have not been able to work around this outage to restore service to our sites, but are still working on mitigating the issue.

    5. 9. oktober 2020 kl. 17.01 UTCidentified

      We are continuing to work on a fix for this issue.

    6. 9. oktober 2020 kl. 17.41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    7. 9. oktober 2020 kl. 17.49 UTCmonitoring

      We are continuing to monitor for any further issues, but site service has been restored.

    8. 9. oktober 2020 kl. 18.10 UTCresolved

      This incident has been resolved.