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51 Broadvoice incidents · september 2021 — official updates, affected components, duration and resolution details.
Vi undersøger i øjeblikket dette spørgsmål.
Dette blev bogført ved en fejl, og der er ingen kendte problemer på nuværende tidspunkt.
Automatisk oversat fra den officielle hændelsesopdatering.
Vi undersøger i øjeblikket dette spørgsmål.
Et fix er blevet gennemført, og vi overvåger resultaterne.
Denne hændelse er blevet løst.
Automatisk oversat fra den officielle hændelsesopdatering.
Vi undersøger i øjeblikket dette spørgsmål.
det er derfor, vi har de periodiske problemer
Klienten bekræftede, at problemet er løst. Arbejder stadig på os-la@-@ corese-cloud1- g3- vpn.
Vi modtog en rapport om intermitterende adgangsproblemer med GoContact-platformen. Efter undersøgelse af vores ingeniørhold, vi identificerede, at en af de GoContact servere var gået i stå og blev ulydhør, hvilket var årsag til de rapporterede problemer. Den berørte server er blevet fjernet fra platformen, og systemet er nu stabilt uden yderligere forstyrrelser observeret. På nuværende tidspunkt synes hændelsen ikke at være relateret til den planlagte intervention, der blev gennemført tidligere.
Automatisk oversat fra den officielle hændelsesopdatering.
Vi undersøger i øjeblikket dette spørgsmål.
Det sker kun med den mobile APP. Der var ikke planlagt indgreb. Vi har via LOG 'erne identificeret, at nogle brugere kan logge ind, så det påvirker ikke alle kunderne. Vi er i stand til at logge ind med Support team konto login.
Support team er i stand til at kopiere, men DEV team er ikke i stand til at kopiere med den samme bruger. Vi ser succesfuld login fra flere brugere. Anmoder om test til kunden. DEV team login anmodninger når NGINX. Støtteholdets anmodninger når ikke NGINX. Support team får den samme fejl, når du forsøger med 5G netværk. DEV team vil forsøge at kopiere domænet for at se levende LOG på skærmen og dele resultaterne med holdet, når dette er gjort.
Vi venter stadig på DEV team til at kopiere domænet for at se de levende LOG 'er på skærmen og dele resultaterne, så vi kan fortsætte fejlfinding.
DEV team fortsætter med at have problemer med at forstå den grundlæggende årsag, ændre app til at have flere detaljer om fejlen. Nye tests er begyndt at forsøge at reproducere fejlen, mens DEV team forsøger at kompilere en anden APP version.
DEV hold fortsætter med at forsøge at bestemme den grundlæggende årsag til problemet. Det kunne være relateret til NOS certifikater, der er allerede en intervention planlagt til i aften at opdatere nogle certifikater for at få rettet de certifikater mangler i den betroede kæde. Det er stadig ikke klart, at aftenens indlæg vil løse dette aktuelle problem.
Vi har netop opdateret Android mobiltelefon til version 16, og vi er nu i stand til at logge ind ved hjælp af Mobile APP i en enhed, der ikke var i stand til at få adgang tidligere. Vi har indsnævret fejlen... nu sker det kun med Android-enheder med version 15 eller lavere. Vi tager denne tilgang som et arbejde omkring, aftenens intervention bør være i stand til at løse fejlen i alle andre enheder ellers bliver vi nødt til at fortsætte fejlfinding.
Venter på aftenens intervention (NOS Certifikater Opdateringer) for at se, om dette er at løse problemet for gamle Android-enheder med version 15 eller lavere.
Et fix er blevet gennemført, og vi overvåger resultaterne.
Denne hændelse er blevet løst. Den intervention, der fandt sted for at opdatere NOS-certifikater løst problemet i alle enheder.
Automatisk oversat fra den officielle hændelsesopdatering.
Vi overvåger i øjeblikket en udbredt AWS afbrydelse, der kan påvirke udførelsen af nogle af vores tjenester. Mens vores systemer forbliver operationelle, kan kunderne opleve periodiske forsinkelser eller forringet ydeevne på visse områder. Vores ingeniørhold arbejder aktivt på at afbøde eventuelle konsekvenser og er tæt på at spore AWS 's genopretningsindsats. Vi vil levere opdateringer, efterhånden som flere oplysninger bliver tilgængelige. Vi sætter pris på din tålmodighed og forståelse.
Et fix er blevet gennemført, og vi overvåger resultaterne.
Denne hændelse er blevet løst.
Automatisk oversat fra den officielle hændelsesopdatering.
We're currently experiencing issues with the SMS service on B-Hive. Our engineering teams are working to resolve it as quickly as possible.
The cause has been determined, and the engineering team is now in the process of fixing it.
The resolution is in progress and will be ready soon.
The issue has been resolved and the fix applied. We’re currently monitoring the service to ensure continued stability.
All services are fully operational and stable.
Authentication issues in voice and the platform
We are currently investigating delays in sending and receiving faxes on the Bhive platform.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating reports of long post dial delay from Bhive..
As of 2:35 PM PST today we have resolved the issue with PDD in our network.
Orange, one of our telecommunications providers in Spain, is currently experiencing a major voice service outage. We are in direct contact with them and are working to resolve the issue as quickly as possible.
We have received confirmation from our provider Orange that the situation has been resolved. After conducting tests, we can confirm that the voice service through Orange is functioning normally.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Details: We have become aware of a potential issue affecting the quality of service. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Details: An issue impacting Cloud07 has been identified. Current Impact: Cloud Down We are committed to restoring normal service operations as quickly as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Details: We have become aware of a potential issue slowness on GoContact platform at all LATAM Clouds. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available. Initial Impact Assessment: Slowness on GoContact platform Actions Initiated: - Incident Response Team engaged - Initial diagnostics commenced
Difficulties were identified with the ISP peering, the traffic was shifted away from that peer. We're still in contact with the ISP.
This incident has been resolved.
"Broadvoice engineers are investigating an incident in which some inbound calls from the AT&T Network, whose destination is an off-network number associated with one of our upstream carriers, may not be completed as expected. The upstream carrier has confirmed they are experiencing intermittent issues and working with AT&T to fully resolve this. They do not currently have an estimated time of resolution but are actively working to ensure it is cared for. We will provide an update within the next two hours or upon receiving an update from the carrier.
Our upstream carrier’s engineering teams have identified the source of this incident as an off-network industry condition. They are continuing to engage with their vendors to ensure full resolution. The issue is limited to inbound calls from the AT&T network whose destination is an off-network number associated with the upstream carrier. We will continue to monitor and provide an update upon receiving an update from the carrier.
This incident has been resolved.
Customers utilizing iOS are having issues with receiving inbound calls. Outbound calls are working for these customers.
Customers can use the app as long as it is in the foreground and active. We are working to resolve this issue.
Our engineering team is continuing to work to fully resolve the issue with push notifications on the iOS mobile application. Customers can use the app as long as it remains in the foreground and is active. We are working to resolve this issue as soon as possible. We appreciate your patience and apologize for any inconvenience.
Our engineering team is working to fully resolve the push notification issue on the iOS app. The app will function properly as long as it is open and active. We are addressing this as quickly as possible and appreciate your patience. We apologize for any inconvenience.
A new iOS app based on the previous version has been released to the App store. Our internal testing has shown that incoming call push notifications are now working after updating with latest app available (listed as version 21.11.02) in the App store. Please be advised that if only updating the app does not resolve the issue, then proceed to remove and reinstall the app from the App store.
Details: Dashboards have incoherent information about agent states. Initial Impact Assessment: Dashboards is presenting old information Actions Initiated: - Incident Response Team engaged - Initial diagnostics commenced
Resetting the data source for the dashboards has restored everything to normal.
Details: We have become aware of a potential issue affecting North America :: GoContact [US Cloud4]. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available. Initial Impact Assessment: Client info is not showing in certain calls even after cleaning cookies and incognito mode. We're on call with client at least 3 operations are presenting the same issue. Actions Initiated: - Incident Response Team engaged - Initial diagnostics commenced
Degradation in a service instance was causing intermittent issues with loading contact information.
We are currently investigating an issue where, when using Dial By Name, the caller is hearing multiple beeps instead of the prompt asking to dial the user's name.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Details: We are currently receiving some complaints regarding metallic voice quality and performance fluctuations on the platform, and we are currently investigating them.
Details: Services restarted. All servers are operating normally.