Bugcrowd driftsforstyrrelser

1. 15. september 2026 kl. 06.07 UTCinvestigating

   Der er et problem i platformen, der påvirker behandlingen af asynkron job, især dem, der vedrører søgning og indeks. Vi er ved at undersøge og vil snart opdatere.

2. 15. september 2026 kl. 07.05 UTCidentified

   Vi mener, at vi har identificeret årsagen (en langsom afhængig service inden for en asynkron indeksering opkald) og er i færd med at skubbe en rettelse.

3. 15. september 2026 kl. 08.21 UTCidentified

   Den skubbede ændring har ikke givet et fix, vi fortsætter med at arbejde på problemet og udforske fix i mere dybde.

4. 15. september 2026 kl. 09.14 UTCidentified

   Et fix er blevet indsat, og asynkron job køer bliver behandlet (såvel som backlog).

5. 15. september 2026 kl. 09.15 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

6. 15. september 2026 kl. 10.00 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 26. februar 2026 kl. 05.08 UTCidentified

   We have identified an issue with Hacker / Researcher logins to the platform - currently you may receive a 500 error when logging in. We have applied a fix and are awaiting that to take effect.

2. 26. februar 2026 kl. 05.25 UTCmonitoring

   Logins should be functioning as normal, but we will continue monitoring the situation.

3. 26. februar 2026 kl. 05.33 UTCresolved

   This incident has been resolved.

1. 22. oktober 2025 kl. 00.14 UTCinvestigating

   There's an ongoing issue in Tracker that is resulting in users experiencing 500 HTTP responses from the server. We have found a potential cause for this and currently working towards fixing this asap.

2. 22. oktober 2025 kl. 00.30 UTCmonitoring

   We have applied a fix for this and currently monitoring the issue.

3. 22. oktober 2025 kl. 00.50 UTCresolved

   This incident has been resolved.

1. 24. juli 2025 kl. 21.33 UTCinvestigating

   We're currently working with a vendor to resolve an issue in our authentication processes, at the moment new users, users who haven't haven't logged in for awhile, and users who have changed their password will be unable to login to the platform.

2. 25. juli 2025 kl. 01.28 UTCmonitoring

   We've implemented a remediation and are now recovering.

3. 25. juli 2025 kl. 02.15 UTCresolved

   This incident has been resolved.

1. 10. april 2025 kl. 18.45 UTCidentified

   We've identified another issue that is preventing us from sending platform emails and are working with our vendor to get it resolved but there is no ETA currently.

2. 11. april 2025 kl. 06.50 UTCresolved

   Email sending from the platform is functional again.

1. 9. april 2025 kl. 01.18 UTCidentified

   We've identified an issue that is preventing us from sending platform emails (e.g. program updates, password resets, etc). We are working on a fix but there is no ETA currently.

2. 9. april 2025 kl. 05.20 UTCresolved

   Email sending from the platform is functional again.

1. 14. november 2024 kl. 03.02 UTCidentified

   An issue with request rate-limiting is/was preventing POST requests from competing correctly. A fix is being deployed.

2. 14. november 2024 kl. 03.21 UTCresolved

   This incident has been resolved.

1. 11. september 2024 kl. 01.24 UTCidentified

   A dependency upgrade has caused unexpected errors in our production environment. The team is reverting the code change and we expect the error to be resolved in the next 20 minutes.

2. 11. september 2024 kl. 01.51 UTCresolved

   This incident has been resolved.

1. 8. august 2024 kl. 01.24 UTCinvestigating

   Currently the tracker portal, researcher portal and even the marketing site is down. We are investigating the issue. We will keep you posted on the progress.

2. 8. august 2024 kl. 01.37 UTCresolved

   We have identified the problem and applied a fix for the issue. The services are now back up and we are currently monitoring the platform.

1. 4. juli 2024 kl. 10.20 UTCidentified

   Monitoring has alerted us to an issue with incoming webhook processing. The issue with the backend service has been identified and we are taking steps to remediate it, but while this is occurring there will be delays in inbound webhook processing.

2. 4. juli 2024 kl. 11.21 UTCmonitoring

   The backend service that processes inbound webhooks has recovered, and is processing the backlog of webhook events.

3. 4. juli 2024 kl. 11.28 UTCresolved

   Backlog processing has completed, systems have returned to normal.

1. 8. marts 2024 kl. 05.21 UTCinvestigating

   One of our internal services is experiencing errors. We have initiated a workaround and meanwhile investigating the cause. You may notice several parts of the tracker and researcher portal might be resulting in errors as a result of this.

2. 8. marts 2024 kl. 06.02 UTCinvestigating

   We have applied a temporary fix for the issue and the error rate has dropped. We are continuing to monitor and also investigating the root cause.

3. 8. marts 2024 kl. 06.27 UTCresolved

   Root cause has been identified and the issue has been resolved. We will continue to monitor though.

1. 14. juni 2023 kl. 02.01 UTCinvestigating

   We are currently experiencing issues with the outbound webhooks being broken. We are diagnosing this and will update the progress along the way.

2. 14. juni 2023 kl. 02.34 UTCidentified

   Our proxy was experiencing problems due to unexpected behaviour of the dependant AWS service(s). The exact root cause is still unclear and we have filed a support ticket with AWS to understand the same.

3. 14. juni 2023 kl. 02.40 UTCresolved

   The issue has resolved automatically. Will co-ordinate with the cloud provider support team for the RCA.

1. 14. marts 2023 kl. 06.22 UTCidentified

   We've identified that there is an issue with the tracker and researcher portal currently that is causing the site to either not load, or load very slowly. We are working to rectify the problem.

2. 14. marts 2023 kl. 07.06 UTCmonitoring

   A fix is rolling out and site performance should be returning to normal.

3. 14. marts 2023 kl. 07.46 UTCresolved

   This incident has been resolved.

1. 8. februar 2023 kl. 01.54 UTCidentified

   We are investigating an issue with indexed submissions and search currently - some functions involving submission retrieval are impacted at the moment.

2. 8. februar 2023 kl. 02.29 UTCidentified

   We have identified a fix and are currently rolling it out.

3. 8. februar 2023 kl. 02.48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 8. februar 2023 kl. 03.13 UTCresolved

   This incident has been resolved.

1. 3. december 2022 kl. 22.22 UTCidentified

   A mail provider is having issues which is leading to researcher emails going to bugcrowdninja.com addresses being delayed or not delivered. We are currently working with the provider to rectify the issue.

2. 4. december 2022 kl. 03.08 UTCresolved

   The mail provider has resolved the issue.

1. 28. juni 2022 kl. 02.14 UTCmonitoring

   The previous maintenance was resolved early, and maintenance is still continuing. We will update on this new incident until the maintenance is complete.

2. 28. juni 2022 kl. 02.33 UTCresolved

   Database maintenance has been completed.

1. 21. juni 2022 kl. 06.46 UTCidentified

   We have identified a current issue with our CDN that fronts all of the Bugcrowd sites. While this is ongoing, Bugcrowd is currently unavailable. Incoming and outgoing webhooks are unaffected.

2. 21. juni 2022 kl. 07.24 UTCmonitoring

   The CDN has recovered and our sites are accessible. We are monitoring the situation.

3. 21. juni 2022 kl. 09.06 UTCresolved

   This incident has been resolved.

1. 8. juni 2021 kl. 10.24 UTCidentified

   www.bugcrowd.com and numerous other sites on the internet are currently suffering from an external provider's outage. We are continuing to monitor the situation and will provide further updates as they become available.

2. 8. juni 2021 kl. 11.22 UTCmonitoring

   The external provider issue is reportedly resolved and we are continuing to monitor availability.

3. 8. juni 2021 kl. 13.30 UTCresolved

   The external provider has resolved the issue, and www.bugcrowd.com is continuing to function normally.

1. 11. februar 2021 kl. 23.07 UTCinvestigating

   Our API is experiencing elevated error rates. We are investigating and will keep you posted.

2. 12. februar 2021 kl. 00.07 UTCresolved

   This incident has been resolved.

1. 13. september 2020 kl. 07.13 UTCinvestigating

   Our hosting provider for our home page is having issues. We are investigating

2. 13. september 2020 kl. 07.29 UTCmonitoring

   Our provider appears to have resolved the issue. We will continue to monitor

3. 13. september 2020 kl. 07.51 UTCresolved

   This incident has been resolved.