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We’re currently investigating reports of issues affecting loading of the asset bank in Global. Users may experience the asset bank being slow to load or showing up as empty. Our team is working to identify the cause and will share updates as soon as possible.

Public links and predictable URL's are also effected and may not function properly at this time. Our teams are continuing to investigate this issue and we will share more updates as soon as possible.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

You may experience issues with our video conversions, which may result in not seeing a video preview. Some other services may be impacted too. Our tech team is working hard on having this resolved as quickly as possible. Our apologies for any inconvenience.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating reports of failures when downloading older assets. Users may encounter download failures during this time. Our team is working to identify the cause and will share updates as soon as possible.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We’re currently investigating reports of issues affecting CXUC in EU- and US-only regions; the Global region is not affected. Users may experience issues creating or changing guides in CXUC (Brand Guidelines). Our team is working to identify the cause and will share updates as soon as possible.

The issue has been resolved. All services are working as expected.

We’re currently investigating reports of issues with assets displaying in the asset bank in Global. Users may experience delays in newly uploaded assets displaying in the asset bank. Our team is working to identify the cause and will share updates as soon as possible. Until the problem is fixed, please continue uploading to your portal. Assets are saved and will be displayed with a delay.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We’re currently investigating internal reports of issues affecting login services the US-only region. Users may experience issues while logging in. Our team is working to identify the cause and will share updates as soon as possible. Traffic is automatically being rerouted to backup services, so users should not experience any issues.

The issues have been resolved. No users should have been impacted due to an automatic failover to backup services.

We're currently investigating reports of issues affecting batch downloads in the Global region. Users may experience batch downloads failing; single-file downloads continue to work. Our team is working to identify the cause and will share updates as soon as possible.

Services should be working as expected, but we are monitoring the results to ensure full recovery.

The issue has been resolved. All services are working as expected.

We are currently investigating an issue in which DAT Transformation URLs are returning errors.

We are continuing to investigate this issue.

We’ve deployed a fix for the issue. Services should be working as expected, but we are monitoring the results to ensure full recovery.

The issue has been resolved. All services are working as expected.

We are investigating an issue with delays to uploads/deletions to the Asset Bank on US portals.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue in which automations are not working as expected which can prevent upload.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating reports of delays and failures regarding thumbnail previews and derivative creation across our Global and US portals. Users may notice missing thumbnail preview images or asset derivatives. Our team is working to identify the cause and will share updates as soon as possible. Until the problem is fixed, please continue uploading assets as usual.

The issue has been identified and a fix is being implemented.

A fix has been deployed and we are monitoring results. Assets uploaded during the incident will still be missing their thumbnails. We are investigating regeneration of all effected assets.

This incident has been resolved.

Customers using an Open Asset Bank, where parts of the DAM are accessible without logging in, may currently experience issues accessing it. Our technical teams are investigating the problem and working to resolve it as quickly as possible. We apologize for any inconvenience caused.

This incident has been resolved.

We’re currently investigating reports of issues affecting the loading of metaproperty options during upload in all regions. Users may experience during upload or edit that metaproperty options will not display. Our team is working to identify the cause and will share updates as soon as possible.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We’re currently investigating reports of issues affecting Public Links in our Global region. Users may experience Public Links (including DAT) not loading. The user might see a 50x error instead. Our team is working to identify the cause and will share updates as soon as possible.

We’ve identified the cause of the issue. Our team is implementing a fix and will provide an update once the solution is deployed.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We’re currently investigating reports of issues affecting the Asset Bank in the US region. Users may experience delays with assets showing up in Asset Bank after downloading. Our team is working to identify the cause and will share updates as soon as possible.

This incident has been resolved.

We’re currently investigating reports of intermittent time outs errors (504) in the Global region. Users may experience their portals being slow to respond or timing out. Our team has identified the cause and it's working on a resolution.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We’re currently investigating reports of degraded performance in all regions. Users may experience slowness or time-out errors when using the platform. Our team is working to identify the cause and will share updates as soon as possible.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We’re currently investigating reports of issues affecting loading of portals. Users may experience being unable to access the login page of their portal or have difficulty loading the asset bank. Our team is working to identify the cause and will share updates as soon as possible.

The current issues being able to access portals is related to a current DNS issue with our service provider. We are in contact with the service provider regarding this issue. We will provide an update as soon as we can.

DNS resolution issues prevented services from being reached. The issue has been resolved. Services are working as expected.

We’re currently investigating reports of degraded performance affecting our global region. Users may experience page-loading delays. Our team is working to identify the cause and will share updates as soon as possible

An unexpected spike in traffic caused resource limits to be reached. The issue has been resolved. All services are working as expected

We’re currently investigating reports of issues affecting uploads in Global. Users may experience a few assets getting stuck in conversion during batch upload. While most files are processing normally, we are seeing instances where specific assets may become stuck in the "Processing" stage. Our team is working to identify the cause and will share updates as soon as possible. Until the problem is fixed, If you encounter a stuck file, please save your successfully processed assets and attempt to re-upload the specific file that stalled.

This incident has been resolved.