Cardconnect driftsforstyrrelser

1. 9. september 2026 kl. 20.33 UTCinvestigating

   We are investigating terminal disruption (Invalid token error on the Pin pads) which may be impacting your business. Please reboot the devices for troubleshooting. We are currently working to resolve this issue.

2. 9. september 2026 kl. 20.35 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9. september 2026 kl. 20.56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10. september 2026 kl. 00.32 UTCresolved

   This incident has been resolved.

1. 24. juli 2026 kl. 13.17 UTCinvestigating

   Vi har identificeret en CardPointe Integrated Terminal service afbrydelse, som kan påvirke din virksomhed. Terminaler bør gentilslutte automatisk. Hvis din enhed ikke er i stand til at gentilslutte, skal du køre enheden til at genoprette forbindelse.

2. 24. juli 2026 kl. 13.17 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

3. 24. juli 2026 kl. 15.59 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 22. juli 2026 kl. 14.05 UTCidentified

   Vi undersøger et problem, hvor dokumenter er ude af stand til at uploade, når filnavnet har mellemrum, der kan påvirke din virksomhed. Fjern venligst mellemrum og prøv at genuploade. Vi arbejder i øjeblikket på at løse dette problem.

2. 22. juli 2026 kl. 17.28 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

3. 22. juli 2026 kl. 20.14 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 13. juli 2026 kl. 16.05 UTCidentified

   Vær opmærksom på, at nogle købmænd kan opleve rapporteringsfejl i CardPointe Desktop applikationen. Bemærk: Dette er isoleret til kun at rapportere. Forsøg venligst ikke at genkøre transaktioner. Vi arbejder i øjeblikket på at løse dette problem.

2. 13. juli 2026 kl. 16.05 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne. De mæglere, der har indgivet to transaktioner, bør annullere duplikerede poster for at forhindre dobbeltfinansiering af disse transaktioner.

3. 13. juli 2026 kl. 22.03 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 12. juli 2026 kl. 13.46 UTCinvestigating

   Vær opmærksom på, at nogle købmænd kan opleve rapporteringsfejl i CardPointe Desktop applikationen. Bemærk: Dette er isoleret til kun at rapportere. Forsøg venligst ikke at genkøre transaktioner. Vi arbejder i øjeblikket på at løse dette problem.

2. 12. juli 2026 kl. 14.29 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne. De mæglere, der har indgivet to transaktioner, bør annullere duplikerede poster for at forhindre dobbeltfinansiering af disse transaktioner.

3. 12. juli 2026 kl. 18.02 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 8. juli 2026 kl. 20.35 UTCmonitoring

   Merchants kan opleve en serviceforstyrrelse, mens du bruger CardPointe + MICROS. Vi har gennemført et fix og overvåger resultaterne.

2. 9. juli 2026 kl. 05.12 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 25. juni 2026 kl. 15.23 UTCidentified

   Vær opmærksom på, at nogle købmænd kan opleve problemer, når de bruger søgefunktioner i CardPointe Desktop Reporting. Vi arbejder i øjeblikket på at løse dette problem.

2. 25. juni 2026 kl. 15.38 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

3. 25. juni 2026 kl. 20.42 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 26. maj 2026 kl. 14.22 UTCidentified

   Please be advised, we have identified a funding delay which may affect batches settled between 05/22-05/25. This issue is currently under review. Please note, this has no impact on the ability to process transactions.

2. 26. maj 2026 kl. 15.29 UTCmonitoring

   A fix has been implemented and we are monitoring results. All merchant funding should complete by tomorrow morning.

3. 27. maj 2026 kl. 17.16 UTCresolved

   This incident has been resolved.

1. 17. marts 2026 kl. 15.04 UTCinvestigating

   The CardPointe Gateway is currently experiencing timeouts during Debit and EBT authorizations on North. We are currently investigating the the issue. We will provide updates as they become available.

2. 17. marts 2026 kl. 17.15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19. marts 2026 kl. 13.45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 19. marts 2026 kl. 18.56 UTCresolved

   This incident has been resolved.

1. 8. marts 2026 kl. 18.53 UTCresolved

   We have identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.

1. 2. marts 2026 kl. 21.04 UTCidentified

   We have identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.

2. 2. marts 2026 kl. 21.57 UTCmonitoring

   A fix has been implemented, we are monitoring the results. If your device is unable to reconnect, please power cycle the device to restore connectivity.

3. 3. marts 2026 kl. 15.00 UTCresolved

   This incident has been resolved.

1. 26. februar 2026 kl. 19.43 UTCinvestigating

   We are investigating a CardPointe Retail Terminal disruption which may be impacting your business. We are currently working to resolve this issue.

2. 26. februar 2026 kl. 19.47 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26. februar 2026 kl. 19.48 UTCidentified

   We are continuing to work on a fix for this issue.

4. 26. februar 2026 kl. 19.57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 26. februar 2026 kl. 23.21 UTCresolved

   This incident has been resolved.

1. 20. februar 2026 kl. 17.01 UTCidentified

   Please be advised, some merchants may notice reporting delays within CardPointe for transactions funded on 2/19. This is isolated to reporting only, transactions have processed and we are working to ensure statuses are updated. Please contact support at 877-828-0720 for additional questions regarding funding/transaction review.

2. 21. februar 2026 kl. 00.46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 21. februar 2026 kl. 00.46 UTCresolved

   This incident has been resolved.

1. 8. februar 2026 kl. 02.50 UTCmonitoring

   We've identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.

2. 10. februar 2026 kl. 15.26 UTCresolved

   This incident has been resolved.

1. 22. januar 2026 kl. 20.32 UTCinvestigating

   We are investigating a service disruption which may be impacting your ability to login to CardPointe, CoPilot and Bluepay . Verification emails may be delayed or undelivered. We are currently working to resolve this issue.

2. 22. januar 2026 kl. 20.39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 23. januar 2026 kl. 14.20 UTCresolved

   This incident has been resolved.

1. 15. januar 2026 kl. 14.44 UTCinvestigating

   We are currently investigating an issue that is preventing the BluePay Gateway's recurring billing system from executing recurring billing schedules. There is no impact on non-recurring transaction processing or creation of new recurring billing schedules.

2. 15. januar 2026 kl. 15.28 UTCmonitoring

   A fix has been implemented. The recurring system is currently executing the past due recurring billing schedules.

3. 15. januar 2026 kl. 16.53 UTCmonitoring

   All past due recurring billing schedules have been executed.

4. 15. januar 2026 kl. 20.22 UTCresolved

   This incident has been resolved. Recurring billing schedules scheduled between 12:00am and 09:17am CST were delayed and have all been executed. Recurring billing has been operating normally since the issue correction.

1. 23. december 2025 kl. 01.28 UTCresolved

   We've identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.

1. 25. november 2025 kl. 18.36 UTCinvestigating

   We've identified an issue with Fiserv ACH on-boarding. Some merchants may experience a delay in account boarding for this product. Merchants currently registered should not experience any issues processing.

2. 25. november 2025 kl. 18.39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8. december 2025 kl. 20.39 UTCresolved

   This incident has been resolved.

1. 19. november 2025 kl. 14.19 UTCinvestigating

   We are investigating a CardPointe Unattended service disruption which may be impacting your business. We are currently working to resolve this issue.

2. 19. november 2025 kl. 14.54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19. november 2025 kl. 15.13 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 19. november 2025 kl. 18.35 UTCresolved

   This incident has been resolved.

1. 18. november 2025 kl. 16.17 UTCresolved

   Please be advised, some merchants processing on the CardPointe Gateway may experience a funding delay for batches settled on 11/17. Impacted merchants can expect reporting to be delayed. Please note, this issue has no impact on the ability to process transactions.