Certify driftsforstyrrelser

1. 26. oktober 2026 kl. 19.59 UTCinvestigating

   På grund af en forsinket datacenter migration med vores SFTP udbyder, Sharetru, SFTP vært sftp.certificfy.com er i øjeblikket offline. Enhver automatiseret dataoverførsel, såsom brugersyncs, projektsyncs, eller udgifter rapport eksport, gearing sftp.certificfy.com vil ikke køre som planlagt, indtil tjenesten er bragt tilbage online af vores udbyder. Bemærk venligst, at alle overførsler af kreditkortdata er blevet overført til en ny SFTP-tjeneste på sftp.extise.certificfy.com og ikke er påvirket af dette problem. Derudover kan nogle organisationer udnytte den nye SFTP-tjeneste (sftp.extise.certificfy.com) til dataoverførsel. sftp.extise.certificfy.com er ikke påvirket af dette problem.

2. 27. oktober 2026 kl. 12.31 UTCresolved

   Service til sftp.certificfy.com er blevet restaureret af vores hosting udbyder.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 29. maj 2026 kl. 15.41 UTCinvestigating

   We are currently investigating an issue impacting receipt OCR processing times.

2. 29. maj 2026 kl. 17.14 UTCresolved

   The issue has been resolved and OCR receipt processing has returned to normal. Thank you for your patience while we addressed this issue.

1. 8. maj 2026 kl. 00.04 UTCinvestigating

   We are currently investigating an issue which is preventing users from logging in to the application.

2. 8. maj 2026 kl. 00.18 UTCresolved

   The issue has been resolved and users are now able to log in.

1. 22. december 2025 kl. 00.54 UTCinvestigating

   We are currently investigating an issue which is preventing users from logging in to the Emburse Professional and Certify AP applications.

2. 22. december 2025 kl. 01.25 UTCresolved

   We have identified and corrected the authentication issue and all users are now able to log in.

1. 30. oktober 2025 kl. 13.13 UTCinvestigating

   We are aware of and investigating an issue which is preventing some corporate/commercial credit card files from importing transactions to user Wallets. We will provide an update on our investigation no later than 1:00pm US Eastern time today.

2. 30. oktober 2025 kl. 17.35 UTCidentified

   We have identified the issue and continue to investigate the root cause. We will provide additional updates as soon as the impacted credit card files resume processing.

3. 30. oktober 2025 kl. 20.58 UTCmonitoring

   This issue preventing credit card files from importing transactions has been resolved and new credit card files are processing. We are working to process the backlog of files which failed to import transactions during the incident and will provide a final update once all files have been processed.

4. 31. oktober 2025 kl. 22.06 UTCmonitoring

   New commercial credit card files continue to import successfully. We are continuing to process the backlog of credit card files which failed to import between October 24th and October 30th. Work to process the backlog will continue through the weekend and we will provide further updates as soon as the backlog has been fully processed.

5. 3. november 2025 kl. 16.52 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 3. november 2025 kl. 16.55 UTCresolved

   All pending credit card files have been processed and transactions have been imported to users' Wallets. All new credit card files continue to import successfully and the core issue has been resolved. We thank you for your patience while we addressed this matter.

1. 22. august 2025 kl. 14.49 UTCinvestigating

   We are aware of an issue impacting email notifications and are investigating. Please note that email notifications for password recovery and multi-factor authentication remain operational.

2. 22. august 2025 kl. 16.52 UTCidentified

   This issue impacting email notifications has been identified and a fix is being deployed. We will notify all customers once the issue has been fully resolved.

3. 22. august 2025 kl. 18.45 UTCresolved

   The fix has been deployed and should no longer be impacting users. We will continue to monitor and provide additional updates if necessary.

1. 24. april 2025 kl. 13.59 UTCidentified

   We have identified an issue which may impact a customer's custom export file when attempting to manually download the file from the Accounts Payable Report. A fix for this issue is currently in testing and we anticipate this matter will be resolved by the end of the day, April 24th.

2. 25. april 2025 kl. 12.48 UTCresolved

   This issue has been resolved and impacted customers may resume downloading export files from the Accounts Payable Report. Thank you for your patience.

1. 15. april 2025 kl. 15.22 UTCinvestigating

   We are currently investigating an issue which is preventing some users from emailing receipts to their Wallets. While we investigate this issue, users are encouraged to leverage direct receipt upload or use our mobile app to add receipts to their Wallets.

2. 15. april 2025 kl. 15.49 UTCmonitoring

   We've identified and corrected the issue preventing receipts from importing via email. Receipts emailed during the incident will import within the next 30 minutes as we work to clear the backlog of pending receipt imports.

3. 15. april 2025 kl. 15.57 UTCresolved

   All receipts emailed during the incident have been successfully imported to the impacted users' Wallets. We apologize for this inconvenience and thank you for your patience while we addressed this issue.

1. 11. marts 2025 kl. 16.39 UTCinvestigating

   We are currently investigating an issue which is delaying the import of receipts emailed to [email protected]. In the interim, customers are encouraged to upload the receipts directly to their Wallet via desktop upload, or use the Mobile App.

2. 11. marts 2025 kl. 17.23 UTCmonitoring

   The issue impacting receipts emailed to [email protected] has been remediated and we are continuing to monitor the situation closely

3. 11. marts 2025 kl. 20.19 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 11. marts 2025 kl. 20.20 UTCresolved

   This issue has been resolved and all emailed receipt functionality has resumed normal processing.

1. 21. februar 2025 kl. 12.20 UTCinvestigating

   We are currently investigating an issue which is preventing all users from logging in to the Emburse Professional application. We will provide updates as soon as they become available. We apologize for this inconvenience.

2. 21. februar 2025 kl. 13.00 UTCmonitoring

   The issue has been remediated and users are able to log in. We are continuing to monitor the situation.

3. 21. februar 2025 kl. 13.36 UTCresolved

   This incident has been resolved. All users can access the application without issue.

1. 19. november 2024 kl. 15.47 UTCinvestigating

   End users submitting out-of-pocket expenses in a non-native currency are currently unable to retrieve FX rates. We are working diligently with our FX provider to restore this service as quickly as possible. Please note that any expenses incurred in a non-native currency and imported from an integrated credit card program will not be affected

2. 19. november 2024 kl. 15.48 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19. november 2024 kl. 17.14 UTCresolved

   Our FX provider has restored our service and expense conversions are functioning as expected.

1. 19. juli 2024 kl. 15.37 UTCidentified

   We are continuing to assess the impact caused by a defect in a third party cybersecurity service, which is impacting applications worldwide. As a result, Certify users may be experiencing increased latency while navigating our application.

2. 20. juli 2024 kl. 13.06 UTCmonitoring

   The incident has been resolved, however we are continuing to monitor closely.

3. 22. juli 2024 kl. 13.33 UTCresolved

   This incident has been resolved.

1. 31. maj 2024 kl. 18.58 UTCinvestigating

   Emburse are aware of a present Certify Expense site outage and are investigating.

2. 31. maj 2024 kl. 19.18 UTCidentified

   The issue has been identified and we are working on a resolution.

3. 31. maj 2024 kl. 20.38 UTCmonitoring

   A fix has been applied, and we are monitoring results.

4. 31. maj 2024 kl. 20.39 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 31. maj 2024 kl. 22.14 UTCresolved

   The incident has been resolved. Thank you for your patience.

1. 7. september 2023 kl. 14.46 UTCinvestigating

   We are investigating the issue.

2. 7. september 2023 kl. 19.32 UTCinvestigating

   We are continuing to investigate this issue.

3. 7. september 2023 kl. 19.32 UTCresolved

   This incident has been resolved.

1. 7. august 2023 kl. 16.14 UTCinvestigating

   We are currently investigating this issue.

2. 7. august 2023 kl. 21.33 UTCresolved

   This incident has been resolved.

1. 7. juli 2023 kl. 20.12 UTCinvestigating

   We are currently investigating an issue which is preventing some users from accessing Certify.

2. 10. juli 2023 kl. 14.12 UTCresolved

   This incident is resolved.

1. 7. juli 2023 kl. 20.07 UTCinvestigating

   We are currently investigating this issue.

2. 7. juli 2023 kl. 20.09 UTCinvestigating

   We are continuing to investigate this issue.

3. 7. juli 2023 kl. 20.12 UTCresolved

   This incident has been resolved.

1. 7. juni 2023 kl. 21.00 UTCinvestigating

   We are currently investigating this issue.

2. 7. juni 2023 kl. 21.45 UTCinvestigating

   We are continuing to investigate this issue.

3. 7. juni 2023 kl. 21.50 UTCresolved

   This incident has been resolved.

1. 30. maj 2023 kl. 17.11 UTCidentified

   The issue has been identified and a fix is being issued.

2. 30. maj 2023 kl. 17.56 UTCresolved

   The incident has been resolved.

1. 22. april 2023 kl. 14.06 UTCinvestigating

   We are currently investigating this issue.

2. 22. april 2023 kl. 18.45 UTCinvestigating

   We are continuing to investigate this issue.

3. 22. april 2023 kl. 18.46 UTCresolved

   This incident has been resolved.