we are currently investigating errors arriving from Threat Emulation on Europe site.
this will have an affect on all requests arriving to Europe site. requests receives error from the site.
monitoring
A fix has been implemented and we are monitoring the results.
monitoring
we are starting to see requests arriving and handled normally. we are monitoring
resolved
This incident has been resolved.
Threat Emulation services Slowness in US
Startede 25. august 2026 kl. 17.34 UTC ¡ 1h 18m
IssuesMindre hĂŚndelse
Berørte komponenter
SandBlast Threat Emulation Cloud - North Virginia, USA
investigating
We're investigating an issue causing slower response times. We'll share updates as we learn more.
identified
We are continuing to investigate the issue, we do see some relief and response times are starting to get back to normal.
monitoring
We identified an internal communication error between services and have applied a fix. We're now monitoring as things return to normal.
resolved
This incident has been resolved.
SASE: Connectivity Failures on Israel-1 DC
Startede 25. august 2026 kl. 08.19 UTC ¡ 2h 26m
OutageStørre hÌndelse
Berørte komponenter
Israel
investigating
We are getting increased reports from customers unable to connect to gateways located in Israel-1 Data Center
We are investigating the issue further and will provide an update shortly.
monitoring
The primary ISP in the IL-1 DC (Bezeq) lost connectivity
We failed over to the secondary ISP and connectivity to IL-1 resumed
We are investigating the connectivity loss with Bezeq
identified
Some gateways remain hung after the unexpected ISP failure
We are looking into those specifically
identified
We are continuing to work on a fix for this issue.
monitoring
A fix have been implemented we are monitoring the results
resolved
This incident has been resolved.
The IL-1 Data Center is now fully operational, and all affected gateways have been restored to normal function.
Spark Management - EU-regionen - Fejl ved gemmeindstillinger
Startede 3. august 2026 kl. 07.00 UTC ¡ 0m
Pending
resolved
Enheder opstod forkert afbrudt i løbet af denne tid.
Fejl opstod, nür du forsøger at oprette eller gemme indstillinger - plan / gateway.
Ingen indvirkning pĂĽ eksisterende gateways forbindelse.
HĂŚndelsestid 7: 00-10: 00 UTC.
Automatisk oversat fra den officielle hĂŚndelsesopdatering.
Mobil Canada-nedgravning
Startede 29. juli 2026 kl. 13.43 UTC ¡ 1h 22m
IssuesMindre hĂŚndelse
Berørte komponenter
Check Point Mobile Security - CA Region
investigating
Vi undersøger i øjeblikket dette spørgsmül.
monitoring
Et fix er blevet gennemført, og vi overvüger resultaterne.
investigating
Operation er et problem vi bliver ved med at undersøge
monitoring
Emnet blev fundet og hĂĽndteret - overvĂĽgning
resolved
Denne hÌndelse er blevet løst.
Automatisk oversat fra den officielle hĂŚndelsesopdatering.
User Center and Support Center Service Disruption
Startede 12. juli 2026 kl. 05.47 UTC ¡ 46m
OutageKritisk hĂŚndelse
Berørte komponenter
Support CenterUserCenter / PMAP
investigating
We are currently investigating this issue.
identified
The issue has been identified and a fix is being implemented.
resolved
This incident has been resolved.
Automatisk oversat fra den officielle hĂŚndelsesopdatering.
SASE: Nul Trust Applications Times Out
Startede 6. juli 2026 kl. 09.04 UTC ¡ 2h 11m
OutageStørre hÌndelse
Berørte komponenter
Zero-Trust Applications
investigating
We are currently investigating reports of timeouts when loading Zero Trust Applications. This issue is being treated with the highest priority, and our engineering team is actively working to identify the cause. A further update will be provided as soon as more information is available.
investigating
All current reports of ZTA issues are generated from Israel-1 region
Investigation continues
monitoring
ISP in Israel-1 was swapped 20 mins ago
Errors are not seen since in our logs, and customers reported issue is resolved
We are monitoring closely
resolved
Root cause seem to derive from global Cellcom ISP routing issues, also reported in downdetector.co.il
ZTA were recovered when ISP on Israel-1 was switched from Cellcom.
Some local users that uses Cellcom\Golan Tel may still face signing in or connecting issues. Until the issue is resolved *by the ISP*, users are encouraged to use a different ISP
Automatisk oversat fra den officielle hĂŚndelsesopdatering.
User Center and Support Center Service Disruption
Startede 5. juli 2026 kl. 12.27 UTC ¡ 43m
OutageStørre hÌndelse
Berørte komponenter
Support CenterUserCenter / PMAP
investigating
We are currently investigating this issue.
resolved
This incident has been resolved.
SaaS Security Outage
Startede 5. juli 2026 kl. 10.24 UTC ¡ 1h 3m
OutageKritisk hĂŚndelse
Berørte komponenter
Check Point SAAS Protect - EU RegionCheck Point SAAS Protect - CA Region
investigating
We are currently investigating the issue.
resolved
This incident is resolved.
EU Data Ingestion Disruption - June 29-30, 2026
Startede 29. juni 2026 kl. 08.00 UTC ¡ 0m
IssuesMindre hĂŚndelse
resolved
Incident Duration: June 29, 08:00 UTC â June 30, 09:30 UTC (~26 hours)
Affected Services: Datatube EU Production - West Europe region
Affected Products: CloudGuard WAF, Playblocks, XDR
ââââââââââââââââââââââââââââ
Overview
On June 29â30, 2026, EU production Datatube services experienced a partial degradation affecting data ingestion in the West Europe region, a small portion of events experienced delayed processing during this window.
ââââââââââââââââââââââââââââ
Customer Impact
During the incident window, approximately ~0.2% of total EU ingestion events were affected across products.
Customers using CloudGuard WAF, Playblocks, or XDR in the West Europe region may have experienced:
- Delayed visibility of security events in dashboards and reports
- Delayed data in queries covering the June 29â30 window
ââââââââââââââââââââââââââââ
Incident Timeline (UTC)
Jun 29 â 08:00 First customer reports received; investigation initiated immediately, cross-team investigation mobilized across infrastructure, networking, and product teams.
Jun 29 â 10:00 First mitigation applied - provided temporary partial relief.
Jun 29 â 13:30 Second mitigation applied, narrowing the root cause scope further, also provided temporary partial relief.
Jun 29 â 18:00 Issue confirmed as affecting multiple products; joint investigation continued.
Jun 29 â 21:15 Capacity expanded to stabilize the environment and protect against further degradation.
Jun 30 â 05:00 Final diagnostic steps executed to isolate root cause precisely.
Jun 30 â 09:30 Root cause confirmed and resolved; all services fully restored.
The investigation required coordinated effort across multiple teams because early symptoms were consistent with several possible root causes. Each mitigation step both provided partial relief and helped narrow the diagnosis - this is standard practice to avoid introducing new risk while a production system is under stress.
ââââââââââââââââââââââââââââ
Root Cause
A misconfiguration in the EU gateway's communication protocols, which was dormant under normal operating conditions, was triggered by load introduced during routine maintenance. Once identified, the fix was straightforward and immediately effective.
ââââââââââââââââââââââââââââ
Next Steps & Action Items
1. Audit and align protocol configurations across all regional gateways - to prevent recurrence in other regions.
2. Add capacity alerting on all regional gateways - to detect such anomalies before they cause customer impact.
3. Improve client-side monitoring to surface connection-level failures and latencies earlier.
4. Introduce stress testing for sensitive network components as part of the change process - validating configurations in an isolated, production-like environment before and after any change to catch hidden issues before they reach production.
User Center Service Disruption
Startede 27. juni 2026 kl. 06.35 UTC ¡ 1h 14m
OutageStørre hÌndelse
Berørte komponenter
UserCenter / PMAP
investigating
We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
S1C is availble only through SmartConsole and not the portal's Web SmartConsole
Startede 21. juni 2026 kl. 23.00 UTC ¡ 0m
IssuesMindre hĂŚndelse
resolved
The Web SmartConsole on the Portal was unavailable for few hours, customers could work regularly with Installed SmartConsole or Streamed SmartConsole
UK Infinity Portal outage
Startede 10. juni 2026 kl. 02.52 UTC ¡ 45m
OutageKritisk hĂŚndelse
Berørte komponenter
Check Point Portal UK Region
investigating
Due to Infrastructure issues inside Infinity Portal UK region,
Infinity Portal customers in UK data residency are not able to login to the portal.
We are working to mitigate that.
investigating
We are continuing to investigate this issue.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
User Center and Support Center Service Disruption
Startede 8. juni 2026 kl. 15.27 UTC ¡ 58m
OutageStørre hÌndelse
Berørte komponenter
Support CenterUserCenter / PMAP
investigating
We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
User Center and Support Center Service Disruption
Startede 8. juni 2026 kl. 14.04 UTC ¡ 24m
OutageStørre hÌndelse
Berørte komponenter
Support CenterUserCenter / PMAP
investigating
We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
User Center and Support Center Service Disruption
Startede 8. juni 2026 kl. 12.10 UTC ¡ 36m
OutageKritisk hĂŚndelse
Berørte komponenter
Support CenterUserCenter / PMAP
investigating
We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Portal Data Services: Data Latency - US Data Residency
Startede 7. juni 2026 kl. 16.50 UTC ¡ 2h 9m
Pending
Berørte komponenter
Check Point Portal Data Services (DataTube)
identified
Users may experience increased latency for security logs and events in the Infinity Portal.
identified
We are continuing to work on a fix for this issue.
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
User Center and Support Center Service Disruption
Startede 7. juni 2026 kl. 12.40 UTC ¡ 1h 28m
OutageKritisk hĂŚndelse
Berørte komponenter
Support CenterUserCenter / PMAP
identified
The issue has been identified and a fix is being implemented.
resolved
This incident has been resolved.
Event Forwarding export delay
Startede 2. juni 2026 kl. 09.28 UTC ¡ 1d 1h
IssuesMindre hĂŚndelse
Berørte komponenter
Check Point Portal Data Services | Event Forwarding - US regionCheck Point Portal Data Services | Event Forwarding - EU region
identified
Some customers may experience delays in logs arrival time
monitoring
A fix has been implemented and we are monitoring the results.
resolved
This incident has been resolved.
Policy Insights - Fail to fetch suggestions
Startede 1. juni 2026 kl. 13.36 UTC ¡ 1h 30m
OutageKritisk hĂŚndelse
Berørte komponenter
Network Security Management - Policy Insights - US Region