Cint driftsforstyrrelser

1. 8. september 2026 kl. 09.54 UTCresolved

   Vi oplevede en periode med forringet ydeevne, der påvirkede respondenternes erfaring. Mellem 2026 / 09 / 07 03: 00 UTC og 2026 / 09 / 08 09: 28 UTC kan respondenterne være stødt på fejl, når de omdirigerer tilbage til leverandører, hvilket fører til højere end forventet fald. Dette spørgsmål er helt løst, og systemerne fungerer normalt.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 25. august 2026 kl. 09.41 UTCinvestigating

   Vi undersøger i øjeblikket et problem, hvor brugerne ikke modtager Cint Exchange og Marketplace konto og projektniveau rapport e-mails. Bemærk venligst, at denne hændelse er strengt begrænset til e-mail-meddelelser - vores platform og alle andre tjenester er fuldt operationelle og udfører som forventet.

2. 25. august 2026 kl. 12.17 UTCidentified

   Vi har identificeret årsagen til problemet og arbejder på at udarbejde en beslutning. Vi vil fortsætte med at give opdateringer, når nye oplysninger er tilgængelige.

3. 25. august 2026 kl. 18.37 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

4. 25. august 2026 kl. 21.24 UTCresolved

   Efter at have overvåget systemets stabilitet i de sidste par timer, kan vi bekræfte, at problemet er løst. Rapportgenerering og e-mail levering fungerer normalt. Hvis du fortsat oplever problemer, bedes du kontakte vores supporthold.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 18. august 2026 kl. 09.52 UTCresolved

   Vi oplevede en periode med forringet ydeevne, der påvirkede respondenternes erfaring. Respondenterne kan støde på fejl eller længere belastningstider ved forsøg med undersøgelser, og brugerne af Marketplace / Cint Exchange kan støde på fejl ved afprøvning af respondentens flow. Dette problem opstod mellem 2026 / 08 / 18 09: 01 UTC og 09: 12 UTC og er nu løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 2. juli 2026 kl. 09.52 UTCidentified

   We are investigating reports where project details are not being displayed for some users. We have identified the root cause as a stale user session. Our team is actively working on a permanent fix and will provide an update soon. In the meantime, affected users can clear their browser's cache and cookies, or sign in using a different browser as a temporary workaround.

2. 2. juli 2026 kl. 14.02 UTCidentified

   We have identified the cause of the issue and are working to provide a resolution. We will continue to provide updates when new information is available.

3. 2. juli 2026 kl. 19.29 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2. juli 2026 kl. 19.30 UTCresolved

   This incident has been resolved.

1. 28. april 2026 kl. 18.20 UTCinvestigating

   We are currently addressing a partial service outage affecting the Supply API (OTS)-Marketplace, and Supply Link. Our engineering team is actively working on a resolution, and we will provide further updates as they become available.

2. 28. april 2026 kl. 18.43 UTCresolved

   This incident has been resolved.

1. 19. februar 2026 kl. 15.12 UTCinvestigating

   We are investigating reports of delay in UI not displaying the newly created TG. It can take about 5-8 min for UI to reflect the newly created TG. In addition to this, there is a delay in reflecting the status change as well. Our team is actively working on this and will update as soon as there us any update on this. Appreciate your patience while the team is working on it.

2. 19. februar 2026 kl. 17.32 UTCmonitoring

   A issue has been identified and the fix is also implemented To ensure the integrity of our services, we are monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.

3. 19. februar 2026 kl. 17.41 UTCresolved

   This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues.

1. 11. februar 2026 kl. 17.20 UTCidentified

   We are aware of an ongoing issue impacting the Lucid Measurement Study Creator, where users are currently unable to launch studies. Some users may encounter an error message when attempting access. We have pinpointed the cause and are actively implementing a fix.

2. 11. februar 2026 kl. 17.46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11. februar 2026 kl. 19.33 UTCresolved

   This incident has been resolved.

1. 21. januar 2026 kl. 21.06 UTCinvestigating

   We are currently investigating reports of the Cint Exchange User Interface (UI) and Unified Platform failing to load, resulting in application errors. Our team is actively developing and implementing additional fixes to restore normal functionality. We will provide further updates as they become available.

2. 22. januar 2026 kl. 00.36 UTCresolved

   This incident has been resolved.

1. 13. november 2025 kl. 15.19 UTCinvestigating

   We are currently investigating an incident where the Lucid Measurement admin and reporting dashboard are failing to load. Users attempting to access these services may encounter an error message, which prevents the management and access of brand lift studies. Our teams are actively engaged in diagnosing and resolving the root cause. We will provide a further update as new information becomes available regarding status and estimated resolution time.

2. 13. november 2025 kl. 16.04 UTCresolved

   This issue has been resolved. To ensure the integrity of our services, we are monitoring the state of the Lucid Measurement Dashboard and the Lucid Measurement API. Please reach out to our Support team if you're still experiencing any issues.

1. 29. oktober 2025 kl. 17.16 UTCinvestigating

   We are actively investigating an issue that may be preventing some users from logging into the Access/AccessPro platform. We will provide updates on our progress and resolution timeline as they become available.

2. 29. oktober 2025 kl. 17.33 UTCidentified

   The issue has been identified and is confirmed to be due to the current global Azure service disruption. We are closely monitoring Azure's status and will notify you as soon as stability is restored.

3. 29. oktober 2025 kl. 21.39 UTCmonitoring

   Users should be able to login to Access/AccessPro. To ensure the integrity, we are closely monitoring the state. Once stability is confirmed we will consider this issue resolved.

4. 30. oktober 2025 kl. 05.15 UTCresolved

   This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues. ( if any, specify actions users need to take as a result of the issue to resume normal activity )

1. 28. oktober 2025 kl. 09.17 UTCinvestigating

   Respondents are experiencing errors or latencies of 10 or more seconds in some instances. We are actively working to diagnose the issue. We will provide an update as soon as new information is available.

2. 28. oktober 2025 kl. 09.31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28. oktober 2025 kl. 11.19 UTCresolved

   This incident has been resolved.

1. 27. oktober 2025 kl. 19.23 UTCinvestigating

   We are currently investigating where brand lift results are not visualizing for some Lucid Measurement studies. This is occurring despite the underlying data meeting the minimum required sample size thresholds. Our team is actively working to diagnose and resolve. We will provide an update as soon as new information becomes available.

2. 27. oktober 2025 kl. 21.33 UTCidentified

   We have identified the cause of the issue and are working to provide a resolution. We will continue to provide updates when new information is available.

3. 28. oktober 2025 kl. 07.27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28. oktober 2025 kl. 20.25 UTCresolved

   This issue has been resolved. All impacted Lucid Measurement study results have now been reprocessed and should be visualizing. We have identified the root cause and are working to ensure this does not happen again going forward. Thank you for your patience! Please reach out to our Support team if you're still experiencing any issues.

1. 20. oktober 2025 kl. 18.02 UTCinvestigating

   We are experiencing degraded performance with our Marketplace UI and Cint Exchange platform and the corresponding Supply, Demand and Respondent APIs. Clients using Notch redirect security in Cint Exchange and Marketplace may see high drop rates when redirecting from the client survey back to Cint. To avoid respondent churn and the need to perform large reconciliations, it is recommended that you pause projects where notch is the encryption type. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.

2. 20. oktober 2025 kl. 21.38 UTCmonitoring

   The Notch is back up and complete volumes are increasing with drops going down. To ensure the integrity of our services, we are continually monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.

3. 21. oktober 2025 kl. 02.31 UTCresolved

   This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues.

1. 20. oktober 2025 kl. 10.19 UTCmonitoring

   We're currently experiencing a system-wide incident due to a global AWS issue. Access to our platform (Marketplace & Cint Exchange) may be unavailable or degraded. We are actively monitoring the situation. We'll update you as soon as the service is stable.

2. 20. oktober 2025 kl. 10.52 UTCresolved

   The incident has been resolved. We will continue to monitor stability across all systems. If you encounter any issues, please contact our Support team immediately.

1. 28. august 2025 kl. 13.18 UTCinvestigating

   We are experiencing issues with our Marketplace UI and the corresponding Supply and Demand APIs. Users may intermittently encounter errors when accessing the Marketplace and performing various actions on the platform, such as checking project details, creating new surveys, cloning surveys, and adding qualifications. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.

2. 28. august 2025 kl. 13.57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28. august 2025 kl. 15.13 UTCresolved

   This incident has been resolved.

1. 14. juli 2025 kl. 13.31 UTCinvestigating

   We are currently investigating reports of the Cint Exchange User Interface (UI) failing to load for some users, resulting in timeout errors. Our team is actively developing and implementing additional fixes to restore normal functionality. We will provide further updates as they become available.

2. 14. juli 2025 kl. 14.15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14. juli 2025 kl. 14.35 UTCresolved

   This incident has been resolved.

1. 8. juli 2025 kl. 21.42 UTCinvestigating

   We are investigating an issue with the Cint Exchange UI where users are unable to view newly created projects or Target Groups (TGs) and modify the status of existing TGs. This issue is limited to Cint Exchange users. Our team is working on fixes to ensure normal functionality.

2. 8. juli 2025 kl. 22.50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8. juli 2025 kl. 23.03 UTCresolved

   This incident has been resolved.

1. 7. juli 2025 kl. 12.03 UTCinvestigating

   We are investigating reports of degraded performance of the Marketplace Respondent Experience. Respondents may experience errors or increased load times while attempting surveys and Marketplace users may encounter errors when testing the respondent flow.

2. 7. juli 2025 kl. 12.37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 7. juli 2025 kl. 12.53 UTCresolved

   This incident has been resolved.

1. 24. juni 2025 kl. 16.22 UTCinvestigating

   We are currently investigating an issue due to which users might be getting intermittent errors while accessing pages of some of our platforms (Marketplace UI, Cint Exchange UI and Impact Measurement UI) or attempting to login to those platforms. It is being actively investigated and we will keep you posted with further updates.

2. 24. juni 2025 kl. 16.24 UTCinvestigating

   We are continuing to investigate this issue.

3. 24. juni 2025 kl. 19.08 UTCinvestigating

   We are continuing to investigate this issue and our team is actively working with an upstream service provider to resolve the problem as quickly as possible. In the meantime, the recommendation to mitigate the issue is to try clearing cookies and re-attempting login to our platforms, which appears to be allowing some users to login successfully. We will continue to provide updates as more information becomes available.

4. 24. juni 2025 kl. 21.05 UTCmonitoring

   A fix has been implemented and we are observing the results. We have noted that the error rate for the services involved is decreasing and more users are now able to access our platforms successfully. We will continue to monitor and will keep you posted with further updates.

5. 24. juni 2025 kl. 22.21 UTCresolved

   This incident has been resolved.

1. 16. juni 2025 kl. 14.33 UTCresolved

   We faced an issue with our Feed - Opportunities product wherein users might have encountered errors while creating a subscription, getting messages about new survey opportunities as well as updates to existing survey opportunities. The issue occurred between 20:00 UTC and 21:35 UTC on June 14th, 2025. We identified that a recent deployment caused the Feed - Opportunities system to experience degraded performance. Once we identified the issue, we quickly rolled back to the previous working version of the code. Services were restored shortly after the rollback. Messages of new survey opportunities and message updates to existing opportunities might have been delayed but eventually delivered to the users once the issue got resolved.