Circleloop driftsforstyrrelser

1. 28. august 2026 kl. 09.17 UTCidentified

   Vi har identificeret et problem og arbejder i øjeblikket på at gennemføre en løsning. Vi observerer forringet ydeevne i de applikationer, som påvirker sign- in og statusopdateringer. Yderligere opdateringer vil blive leveret, når de bliver tilgængelige.

2. 28. august 2026 kl. 09.51 UTCidentified

   Vi fortsætter med at arbejde på en løsning på dette problem.

3. 28. august 2026 kl. 10.20 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

4. 28. august 2026 kl. 11.24 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 28. juli 2026 kl. 11.11 UTCinvestigating

   Vi undersøger i øjeblikket dette spørgsmål.

2. 28. juli 2026 kl. 11.15 UTCinvestigating

   Vi undersøger i øjeblikket et problem, hvor opkald ikke forbinder for brugere på iOS og Android. Vi har bekræftet at opkald arbejder på Web App og Desktop Apps.

3. 28. juli 2026 kl. 12.17 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 23. juli 2026 kl. 11.50 UTCinvestigating

   Vi er i øjeblikket ved at undersøge et problem med at installere CircleLoop integreringer og underskrive i dial pad integreringer i HubSpot og Zoho.

2. 24. juli 2026 kl. 10.06 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger nu resultaterne.

3. 27. juli 2026 kl. 11.47 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 20. juli 2026 kl. 09.02 UTCinvestigating

   Vi er bekendt med rapporter om, at nogle kunder i øjeblikket ikke er i stand til at foretage udgående opkald. De første tegn tyder på, at dette skyldes et eksternt problem, men vi undersøger aktivt sagen. Under denne hændelse, kan nogle kunder modtage meddelelser om, at deres service er blevet suspenderet. Glem venligst disse beskeder, mens vi fortsætter vores efterforskning. Vi vil give yderligere opdateringer, så snart mere information bliver tilgængelig.

2. 20. juli 2026 kl. 09.15 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

3. 20. juli 2026 kl. 09.23 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

4. 20. juli 2026 kl. 09.34 UTCresolved

   This incident has been resolved.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 26. maj 2026 kl. 12.55 UTCinvestigating

   Some users on older versions of the desktop app are unable to update to our newest version. Users will need to delete and reinstall the app - we are currently investigating the cause.

2. 26. maj 2026 kl. 13.17 UTCidentified

   We have changed the auto updater so that it downloads the previous version, so no error messaging should appear now.

3. 2. juni 2026 kl. 12.27 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2. juni 2026 kl. 12.27 UTCresolved

   The auto updater is working fine.

1. 4. marts 2026 kl. 09.24 UTCidentified

   The issue has been identified and a fix is currently being implemented.

2. 31. marts 2026 kl. 12.53 UTCresolved

   After a production deployment on 31.03.2026, this has now been resolved.

1. 27. februar 2026 kl. 10.29 UTCidentified

   The root cause has been identified, and the fix is currently undergoing testing.

2. 2. marts 2026 kl. 12.23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3. marts 2026 kl. 11.25 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 3. marts 2026 kl. 11.28 UTCresolved

   This incident has been resolved.

1. 28. august 2025 kl. 09.37 UTCidentified

   We've identified an issue updating to the latest version of the Mac application (v4.21.7) from some of the previous CircleLoop versions. To work around this issue, please uninstall the Mac application and download the latest version from https://app.circleloop.com/download You may need to delete the cached data before reinstalling.

2. 15. oktober 2025 kl. 14.57 UTCresolved

   This incident has been resolved.

1. 5. august 2025 kl. 10.39 UTCidentified

   We have identified an issue with receiving calls to mobile number on CircleLoop. This has been raised with our Mobile number provider. Updates to follow.

2. 5. august 2025 kl. 12.49 UTCresolved

   This incident has been resolved.

1. 30. juli 2025 kl. 13.09 UTCinvestigating

   We are currently investigating this issue.

2. 30. juli 2025 kl. 13.15 UTCinvestigating

   We are continuing to investigate this issue.

3. 30. juli 2025 kl. 14.22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 31. juli 2025 kl. 13.20 UTCresolved

   This incident has been resolved.

1. 30. juli 2025 kl. 10.05 UTCinvestigating

   We are currently investigating an issue in relation to reports around user status/presence not working correctly. In some cases this is affecting calls.

2. 30. juli 2025 kl. 10.30 UTCinvestigating

   We are continuing to investigate this issue. On further investigation and testing, there appears to be no impact on incoming calls.

3. 30. juli 2025 kl. 11.02 UTCinvestigating

   We are continuing to investigate this issue.

4. 30. juli 2025 kl. 11.25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 30. juli 2025 kl. 11.39 UTCresolved

   This incident has been resolved.

1. 24. juli 2025 kl. 12.39 UTCinvestigating

   We are currently receiving a higher number of tickets related to outbound call failures to EE numbers. EE has confirmed that they are currently investigating a P1 incident on their network, which is causing these failures, and is working to rectify the issue.

2. 25. juli 2025 kl. 08.10 UTCresolved

   We have received response from EE that they believe the issue to now be resolved.

1. 3. juli 2025 kl. 11.12 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 3. juli 2025 kl. 12.17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3. juli 2025 kl. 12.17 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 3. juli 2025 kl. 13.30 UTCresolved

   This incident has been resolved. If you're still experiencing inbound call issues on you iOS device. Please ensure you've updated your app the latest version in the app store.

1. 17. april 2025 kl. 10.19 UTCidentified

   We've identified an issue affecting our SMS service, resulting in degraded performance for outbound messages and intermittent issues receiving OTP (One-Time Password) messages from some providers. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as we learn more.

2. 28. august 2025 kl. 09.34 UTCidentified

   We are continuing to work on a fix for this issue.

3. 28. august 2025 kl. 09.34 UTCresolved

   This incident has been resolved.

1. 1. april 2025 kl. 13.13 UTCidentified

   We're aware of an issue affecting sign-ins following our latest release. Our team is actively investigating and working on a fix. We’ll provide updates as soon as we have more information. Thank you for your patience.

2. 1. april 2025 kl. 13.19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1. april 2025 kl. 13.34 UTCresolved

   This incident has been resolved.

1. 1. april 2025 kl. 10.39 UTCinvestigating

   We're aware of an issue affecting sign-ins following our latest release. Our team is actively investigating and working on a fix. We’ll provide updates as soon as we have more information. Thank you for your patience.

2. 1. april 2025 kl. 10.48 UTCinvestigating

   We are continuing to investigate this issue.

3. 1. april 2025 kl. 10.52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1. april 2025 kl. 11.02 UTCresolved

   This incident has been resolved.

1. 31. januar 2025 kl. 16.08 UTCidentified

   We're aware of issues with calls to the Republic of Ireland. The root cause lies with our rangeholder and is currently under investigation. Updates to follow.

2. 3. februar 2025 kl. 09.11 UTCresolved

   This incident has been resolved.

1. 18. december 2024 kl. 16.11 UTCinvestigating

   We've been made aware of an issue which is causing degraded performance. Most notable symptoms: - extended time to sign in - activities not loading This is currently under investigation. Updates to follow.

2. 18. december 2024 kl. 16.46 UTCinvestigating

   We are continuing to investigate this issue.

3. 18. december 2024 kl. 17.03 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 18. december 2024 kl. 17.16 UTCmonitoring

   A fix has been implemented, and we are monitoring the results. Please be aware that to resolve this issue, we've had to temporarily remove the call notes feature. You can save them on a call, but the app will not display them temporarily.

5. 19. december 2024 kl. 09.20 UTCresolved

   This Incident has been resolved. Please be aware that to resolve this issue, we've had to temporarily remove the call notes feature. You can save them on a call, but the app will not display them temporarily.

1. 7. oktober 2024 kl. 10.06 UTCidentified

   We've identified an issue meaning our billing emails are not being sent successfully. We're looking to fix this and emails not sent will be retried upon resolution.

2. 11. oktober 2024 kl. 11.31 UTCresolved

   The mail issue has now been resolved and we are resending any invoices that may not have been received during the downtime.

1. 9. september 2024 kl. 08.17 UTCidentified

   Apologies for any inconvenience. The circleloop support and porting inbox's ([email protected] & [email protected]) are currently down. For any support or porting inquiries please contact us by phone on 03330506070.

2. 9. september 2024 kl. 11.55 UTCresolved

   This incident has been resolved.