Clearsale driftsforstyrrelser

1. 14. september 2026 kl. 20.41 UTCinvestigating

   Vi oplever i øjeblikket et problem, der påvirker integrationen af ordrer fra Shopify eCommerce-platformen. Som følge heraf kan nogle nyplacerede ordrer blive forsinket eller ikke synkroniseret korrekt med downstream-systemer. Vores tekniske team undersøger aktivt problemet og arbejder på at genoprette normal service så hurtigt som muligt. Vi vil give yderligere opdateringer, efterhånden som flere oplysninger bliver tilgængelige. Vi undskylder for ulejligheden og værdsætter din tålmodighed.

2. 15. september 2026 kl. 02.45 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 10. september 2026 kl. 13.41 UTCinvestigating

   Vi undersøger i øjeblikket en hændelse, der påvirker Accounts API, som påvirker ordreintegrationsprocessen i vores database. Som et resultat, nogle ordrer kan opleve forsinkelser i behandling, synkronisering, eller vellykket registrering i downstream-systemer. Vores team arbejder på at genoprette normal service så hurtigt som muligt.

2. 10. september 2026 kl. 14.03 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 14. august 2026 kl. 16.25 UTCinvestigating

   We are currently experiencing instability affecting WooCommerce/BigCommerce order status updates. Our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

2. 14. august 2026 kl. 16.54 UTCresolved

   We are pleased to inform you that our technical team has addressed the issue, and the application is now functioning normally. If the problem occurs again, please contact our support team via email at [email protected]

1. 13. august 2026 kl. 18.17 UTCinvestigating

   We would like to inform you that we are experiencing a period of instability with the analyzer, and our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

2. 13. august 2026 kl. 18.35 UTCinvestigating

   We are continuing to investigate this issue.

3. 13. august 2026 kl. 19.16 UTCresolved

   We would like to inform you that our team has worked to normalize and correct this incident scenario. If you notice anything unusual, please contact our support team at [email protected].

1. 28. juli 2026 kl. 14.46 UTCinvestigating

   Vi oplever i øjeblikket ustabilitet med hensyn til Shopify ordrestatus opdateringer. Vores tekniske team arbejder aktivt på at analysere og løse problemet for at genoprette normale operationer så hurtigt som muligt.

2. 28. juli 2026 kl. 16.05 UTCresolved

   Vi er glade for at kunne meddele dig, at vores tekniske team har taget fat på problemet, og ansøgningen fungerer nu normalt. Hvis problemet opstår igen, bedes du kontakte vores support team via e-mail på support- clearsale @ experian.com

Automatisk oversat fra den officielle hændelsesopdatering.

1. 17. juni 2026 kl. 14.10 UTCinvestigating

   We've identified a degradation in the analysis of orders originating from the Shopify plugin. Our technical team is already working to restore service as quickly as possible.

2. 17. juni 2026 kl. 14.13 UTCinvestigating

   We are continuing to investigate this issue.

3. 17. juni 2026 kl. 14.39 UTCmonitoring

   Our teams worked on the analysis and resolution of the incident. At the moment, the service has been normalized and remains under monitoring.

4. 17. juni 2026 kl. 18.06 UTCresolved

   This incident has been resolved.

1. 15. januar 2026 kl. 17.45 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 15. januar 2026 kl. 20.33 UTCinvestigating

   This incident has been resolved.

3. 15. januar 2026 kl. 20.33 UTCresolved

   This incident has been resolved.

1. 18. december 2025 kl. 19.12 UTCresolved

   Our Shopify app experienced an instability in the integration of some orders late yesterday afternoon (December 17, 2025). Our team acted promptly and the integration was normalized yesterday.

1. 29. oktober 2025 kl. 18.04 UTCinvestigating

   The Client Portal is currently down due to a Global Front Door issue with Microsoft Azure. We are closely monitoring the situation and waiting for Azure services to be restored so the portal can come back online. Azure status page: https://azure.status.microsoft/pt-br/status

2. 29. oktober 2025 kl. 21.55 UTCresolved

   The Client Portal is back online.

1. 14. oktober 2025 kl. 23.04 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 15. oktober 2025 kl. 01.19 UTCresolved

   This incident has been resolved.

1. 16. juni 2025 kl. 14.23 UTCidentified

   We are currently experiencing an outage with our Shopify plugin, in which the ClearSale fraud diagnostic status of the orders is not being updated on Shopify. The responsible team is already working to fix the issue.

2. 16. juni 2025 kl. 15.48 UTCresolved

   The responsible team worked to normalize the update of ClearSale's fraud diagnosis status

1. 9. maj 2025 kl. 13.11 UTCinvestigating

   We are currently experiencing a technical issue with our Shopify application. Our team is already working to solve it

2. 9. maj 2025 kl. 13.18 UTCinvestigating

   The problem was solved.

3. 9. maj 2025 kl. 13.18 UTCresolved

   This incident has been resolved.

1. 31. marts 2025 kl. 13.58 UTCidentified

   We currently are experiencing an issue with Shopify's status update, we are investigating and a solution should be implemented very soon.

2. 31. marts 2025 kl. 15.39 UTCresolved

   This incident has been resolved.

1. 13. marts 2025 kl. 20.24 UTCresolved

   We had an outage in one of our technology park resources that affected the receipt of some orders related to customers using Shopify.

1. 12. februar 2025 kl. 18.23 UTCidentified

   Our technical team has identified an issue affecting our webhook component. We are working to resolve the issue

2. 12. februar 2025 kl. 18.24 UTCidentified

   We are continuing to work on a fix for this issue.

3. 12. februar 2025 kl. 19.15 UTCresolved

   This incident has been resolved.

1. 11. februar 2025 kl. 16.59 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 11. februar 2025 kl. 17.30 UTCresolved

   Our technical team has already normalized the problem accessing the Client Portal tool