Click driftsforstyrrelser

1. 27. oktober 2026 kl. 15.34 UTCinvestigating

   Kære Click Customer, Vi vil gerne henlede din opmærksomhed på et potentielt problem, der påvirker brugere forsøger at logge ind på ClickMobile på iPhones og iPads kører iOS eller iPadOS 27 eller højere. Læs venligst nedenstående oplysninger og tag de anbefalede forholdsregler indtil videre Symptomer Brugere på iPhones og iPads kan ikke logge ind på ClickMobile. Når de indtaster deres brugernavn og tap på Næste, viser appen "Kunne ikke modtage data fra MT". Den samme konto virker på andre enheder. Påvirkning Problemet synes at påvirke iPhones og iPads kører iOS eller iPadOS 27 eller højere. Flere enheder kan blive påvirket, når de opdaterer. Årsag Vi undersøger en mulig uforenelighed mellem ClickMobile iOS login flow og iOS / iPadOS 27 og højere. Årsagen er endnu ikke bekræftet. Arbejd rundt Ingen bekræftet workout er tilgængelig endnu. Vi anbefaler, at kunderne ikke opdatere iPhones eller iPads til iOS / iPadOS 27 eller højere indtil videre. Brugere, der kan logge ind på en enhed, der ikke er blevet opdateret, kan bruge den i mellemtiden. Næste trin Hvis du er påvirket, bedes du kontakte Support med enhedsmodellen, iOS / iPadOS version, ClickMobile app version, og antallet af berørte brugere. Enhedslogfiler hjælpe, hvis du kan indsamle dem. Vi vil sende en yderligere opdatering, når årsagen er bekræftet eller en rettelse er tilgængelig. Vi undskylder ulejligheden. Vi lader denne hændelse stå åben, indtil sagen er løst. Tak. Klik på Support

2. 27. oktober 2026 kl. 15.36 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 14. oktober 2026 kl. 16.21 UTCidentified

   Kære kunde. Vi har identificeret et problem, der påvirker ClickMobile på Android-enheder. Symptomer: Brugere kan ikke logge ind på ClickMobile Android app og se fejlen "Serveren er ikke tilgængelig; prøv igen senere". Årsag: En nylig Android System WebView opdatering (version 155 og derover) er uforenelig med ClickMobile login flow. Enheder på WebView 154 eller tidligere er ikke påvirket. WebView opdateringer automatisk gennem Google Play Store, så flere enheder kan blive påvirket over tid. Arbejd rundt 1. Gå til Indstillinger > Apps, aktivere "Vis systemapps", og vælg derefter Android System WebView > tre-dot menu > "Fjern opdateringer". Bekræft versionen er lavere end 155. 2. I Play Store, åbne Android System WebView side > tre-dot menu, og sluk "Aktivér automatisk opdatering". 3. Fuldt lukke ClickMobile (stryge det væk fra de seneste apps), derefter genåbne det og logge på. Opdateret app med et fix: En opdateret ClickMobile app, der behandler dette problem er tilgængelig, men har ikke afsluttet fuld test. Hvis du vil prøve appen, bedes du kontakte Support for at anmode om den. Vi vil dele en anden opdatering, når fix er generelt tilgængelig. varmeste hilsner, Klik på Support

2. 16. oktober 2026 kl. 09.57 UTCresolved

   Kære kunde. Vi er glade for at informere dig om, at en ny version af ClickMmobile-appen nu er tilgængelig på Google Play Store. Denne udgivelse løser "The server er utilgængelig; prøv igen senere". fejl, som nogle brugere oplevede. For brugere, der er indskrevet i beta-programmet: Venligst afregistrere fra beta-versionen og tillade nogen tid for produktionen frigivelse til at blive tilgængelig for din enhed. Når det vises, kan du downloade og installere det fra Play Store. Vi undskylder oprigtigt for enhver ulejlighed, som dette spørgsmål måtte have forårsaget. Tak for Deres tålmodighed og forståelse. varmeste hilsner, Støtte til ClickSoftware

Automatisk oversat fra den officielle hændelsesopdatering.

1. 24. september 2026 kl. 03.16 UTCinvestigating

   Kære kunde. Vi er ved at undersøge potentielle tilgængelighed problemer med vores Field Service Edge (FSE) tjenester var gantt og opgaver kan ikke være synlige i UI. Vi efterforsker og vil kommunikere med dig, så snart det bliver løst. Vi undskylder for ulejligheden. Varm regards Kumar Nitesh

2. 24. september 2026 kl. 06.40 UTCidentified

   Kære kunde. Vi har identificeret performance problemer, der påvirker vores Field Service Edge (FSE) tjenester. Vi arbejder på at genoprette tjenester og vil give oplysninger, efterhånden som det bliver tilgængeligt. Vi værdsætter Deres tålmodighed, når vi arbejder på at løse dette problem. Vi holder dig opdateret, indtil problemet er løst. Støtte til ClickSoftware

3. 24. september 2026 kl. 07.09 UTCresolved

   Kære kunde. Spørgsmålet om Field Service Edge service er nu løst. Vi beklager de ulemper, som dette måtte have forårsaget. At sikre din succes er vores højeste prioritet hos Salesforce, og vi er fokuseret på at lære af dette spørgsmål og forhindre eventuelle tilbagefald. Vi er begyndt på den grundlæggende årsag analyse, og det vil blive lagt til denne hændelse rekord når færdig. Tak for din tålmodighed, Klik på Support

4. 7. oktober 2026 kl. 10.18 UTCpostmortem

   Root årsag analyse rapport for denne hændelse er tilgængelig her: [RCA - 24. september 2026 - FSE PROD] (https: / / community.clicksoftware.com / s / article / Root- Cause-Analysis-Report-Cloud- Service- Interruption-S1-hændelsen-September-24- 2026) Dette link kræver login til ClickAccess Kundefællesskab. Please email [support @ clicksoftware.com] (mailto: support @ clicksoftware.com) hvis du er en eksisterende kunde / partner af Click og kræver hjælp til at få adgang til vores kunde community portal.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 2. september 2026 kl. 09.19 UTCinvestigating

   Kære kunde. Vi undersøger i øjeblikket et spørgsmål om tilgængelighed med ClickSoftware community portalen, som kan påvirke oprettelsen af nye sager eller adgang til eksisterende. I mellemtiden bedes du kontakte os på cksw- support @ seleckraft.com for enhver ny sag eller eksisterende sag kommunikation. Vi arbejder aktivt på en resolution og vil opdatere dig, så snart det er ordnet. Vi undskylder ulejligheden. Tak. Salesforce support

2. 2. september 2026 kl. 10.25 UTCinvestigating

   Kære kunde. Tak for din tålmodighed. Vi har identificeret tilgængeligheden problem påvirker ClickSoftware community portal og arbejder aktivt mod en opløsning. Bemærk venligst, at virkningen af dette spørgsmål er begrænset, og at ikke alle kunder vil blive berørt. Hvis du oplever problemer med at oprette en ny sag eller få adgang til en eksisterende, bedes du kontakte os på cksw- support @ salesforc.com for at få hjælp med enhver ny eller eksisterende sagskommunikation. Vi vil fortsætte med at levere opdateringer, når vi bevæger os i retning af en fuldstændig løsning. Vi sætter pris på din forståelse og tålmodighed. Tak. Salesforce support

3. 2. september 2026 kl. 13.10 UTCresolved

   Kære kunde. Vi er glade for at informere dig om, at tilgængeligheden problem påvirker ClickSoftware community portal er nu blevet løst. Du bør være i stand til at oprette nye sager og få adgang til eksisterende som sædvanligt. Tak for Deres tålmodighed og forståelse, mens vi har arbejdet os igennem dette. Hvis du fortsætter med at opleve nogen problemer, skal du ikke tøve med at nå ud til os på cksw- support @ salesckraft.com. Vi værdsætter Deres fortsatte tillid til vores støtte. Tak. Salesforce support

Automatisk oversat fra den officielle hændelsesopdatering.

1. 6. maj 2026 kl. 11.28 UTCresolved

   Dear Customer, We recently had to rotate our Twilio authentication token due to a security incident. If you access our Twilio account directly, your credentials will need to be updated. Kindly contact us via a new case or through an email at [email protected], and we will assist you with the necessary updates. We apologize for any inconvenience caused and appreciate your understanding. Thank You, Click Support

1. 4. april 2026 kl. 14.08 UTCresolved

   Dear Click Customer, This is to inform you that at 3:30 AM UTC on April 4, our monitoring systems identified that some Field Service Edge platform Agents on the EU Production POD had become idle. We recommend that you please confirm whether your Agents are running as expected. If not, kindly restart your Agents. Please note that this action cannot be performed by our Support Engineers. If you find that your Agent(s) do not restart as expected, please open a Support Case. Our engineering team will review and attempt to determine the reason that the Agents stopped earlier today. We intend to provide an update within the next few days. In the meantime, our monitoring will continue to ensure that the Agents remain functional. Thank You, Click Support

2. 4. maj 2026 kl. 09.37 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - April 4, 2026 - FSE EU PROD](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incident-April-4-2026) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 31. januar 2026 kl. 23.30 UTCresolved

   Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region NA01 & NA03 for February 01, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 08, 2026 for both NA01 and NA03 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company

1. 23. januar 2026 kl. 15.37 UTCresolved

   Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region NA01 for January 25, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 01, 2026 for both NA01 and NA03 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company

1. 21. januar 2026 kl. 21.49 UTCidentified

   We have identified an issue affecting our ClickMobile Services. We understand this is currently impacting field teams engaged. Current Action Plan: Our Engineering teams are actively working on a resolution to restore the services. Please feel free to contact us on our hotline or reach us at [email protected]. We apologize for the interruption. Further updates will be provided as soon as more information becomes available. Thank You, Click Support

2. 21. januar 2026 kl. 23.02 UTCidentified

   Dear Customer We are still working to restore the service however its taking longer than expected. Please feel free to contact us on our hotline or reach us at [email protected]. We apologize for the interruption. Further updates will be provided as soon as more information becomes available. We appreciate your patience as we work to resolve this issue. Thank You, Click Support A Salesforce Company

3. 22. januar 2026 kl. 01.00 UTCresolved

   Dear Customer We are pleased to inform you that the issue affecting our Field Service Edge - ClickMobile Services, has been fully resolved. All services are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership. Thank You, Click Support

4. 28. januar 2026 kl. 20.30 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - Jan 22, 2026 - CM Degradation](https://community.clicksoftware.com/s/article/RCA-22-January-2026-FSE-AU-PR-ClickMobile-Degradation) This link requires login to the ClickAccess Customer Community. Please email [email protected] if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 21. januar 2026 kl. 21.32 UTCresolved

   Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region on January 25, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 01, 2026 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company

1. 14. november 2025 kl. 15.58 UTCinvestigating

   Dear Customers, We are currently investigating potential availability issues with our Field Service Edge (FSE) services. Our team is actively working on this, and we will keep you informed as soon as the issue is resolved. We sincerely apologize for any inconvenience this may cause. Best Regards, Click Software Support

2. 14. november 2025 kl. 16.23 UTCresolved

   Dear Customer, The issue affecting the Field Service Edge service has now been resolved. All services are fully operational and working as expected. We sincerely apologize for any inconvenience this may have caused, and we appreciate your patience throughout this process. Best Regards, Click Software Support

3. 26. november 2025 kl. 09.25 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - November 14, 2025 - FSE UK PROD](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incident-November-14-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 6. oktober 2025 kl. 16.43 UTCinvestigating

   Dear Customer, We would like to inform you that our Click Community services are currently inaccessible due to an unexpected service interruption. During this period, customers will be unable to log in to click.okta.com and will not be able to create or update support cases. If you require urgent assistance with any ongoing cases or need support with a new issue, please contact us via email at [email protected]. Our team is ready and committed to assisting you until services are fully restored. We understand how inconvenient this may be and sincerely apologize for the disruption. Our teams are actively working to resolve the issue as quickly as possible to restore full functionality. Thank you for your patience and understanding as we work to bring the service back online swiftly. Kind regards, Salesforce Click Support Team

2. 6. oktober 2025 kl. 17.35 UTCresolved

   Dear Customer, We’re pleased to inform you that the earlier service interruption affecting Click Community access has been fully resolved. Customers can now successfully log in to click.okta.com and create or update support cases as usual. Our technical teams have confirmed that all services are operating normally. We sincerely appreciate your patience and understanding while we worked to restore full functionality. If you experience any further issues, please contact us at [email protected]. Kind regards, Salesforce Support Team

1. 30. september 2025 kl. 10.12 UTCresolved

   Dear Customer, Our sincere apologies for not including this information in our earlier communications. Important Notice: For businesses using integrations with third-party systems such as SAP or TIBCO, it is necessary to update the certificate on your side. The required certificate can be downloaded from our public URL: https://( POD NAME ).cloud.clicksoftware.com/studio We appreciate your attention to this matter. Best Regards, Click Software

1. 3. juni 2025 kl. 08.31 UTCinvestigating

   We are currently experiencing an issue affecting access to Field Service Edge - Sandbox, which may prevent users from logging in or accessing related services. Our engineering team is actively investigating the root cause and working diligently to restore normal service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time. We will continue to share updates here as more information becomes available.

2. 3. juni 2025 kl. 09.23 UTCmonitoring

   We are pleased to inform you that the issue affecting our Field Service Edge - Sandbox services, has been identified and a fix has been implemented. The issue appears to be resolved now however we continue to monitor the services. We will continue to share updates here as more information becomes available.

3. 3. juni 2025 kl. 10.40 UTCresolved

   We are pleased to inform you that the issue affecting our Field Service Edge - Sandbox services, has been fully resolved. All services are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership.

4. 6. juli 2025 kl. 19.50 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - June 3, 2025 - FSE EU Sandbox](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-EU-Sandbox-June-3-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 27. maj 2025 kl. 13.47 UTCresolved

   Dear ClickSoftware Customer, Twilio has transitioned out of Field Service Edge on Sandbox PODs already, as we heading to the last stage of deployment Twilio’s decommission on Production PODs. If you are using Field Service Edge Mobile app with your workforce persistently, this change won’t impact your users and you will be able to continue to use Twilio's services as before. However: 1. If you are using Field Service Edge Mobile app on a sporadic manner, with a handful of users, you will be required to use Google Authenticator instead. 2. If you think that the sporadic interaction is essential for your business, you need to justify the business need over a Support case. The planned dates for rolling-out Twilio’s decommission feature on Production PODs are: 1. June 8: AU, UK and CA 2. June 15: EU and NA03 3. June 22: NA01 If you require assistance in changing the configuration from Twilio to Google Authenticator, please approach Customer Support. Kind regards, ClickSoftware Global Customer Support

1. 1. maj 2025 kl. 13.48 UTCresolved

   Dear ClickSoftware Customer, We hope you're doing well. This is a friendly reminder that the previous login URL ( login.clicksoftware.com ) has been deprecated and is no longer in use. To continue accessing your ClickSoftware Community account securely, please use our updated login portal: click.okta.com. We recommend bookmarking this link for easy future access. Once logged in, simply select the Click Community tile to reach the community site. This update is part of our commitment to improving security and providing a smoother, more reliable user experience. If you have any questions or need support during this transition, our team is here to help. Feel free to reach out or email us at [email protected]. Thank you for being a valued part of the ClickSoftware community. Warm regards, ClickSoftware Global Support

1. 24. april 2025 kl. 12.59 UTCinvestigating

   We are currently experiencing an issue affecting access to login.clicksoftware.com, which may prevent users from logging in or accessing related services. Our engineering team is actively investigating the root cause and working diligently to restore normal service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time. We will continue to share updates here as more information becomes available.

2. 24. april 2025 kl. 14.25 UTCresolved

   Dear ClickSoftware Customer, We would like to inform you that the login URL login.clicksoftware.com is now depreciated. Going forward, all customers are requested to log in via our updated and more secure portal: click.okta.com (Please bookmark the link for future use). Once logged in, please select the Click Community tile to access the community site. This change is part of our ongoing efforts to enhance security and ensure a more seamless experience for our users. If you have any questions or need assistance, please don’t hesitate to reach out to us or email [email protected]. Thank you for your continued support. The ClickSoftware Team

1. 31. marts 2025 kl. 14.13 UTCinvestigating

   We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.

2. 31. marts 2025 kl. 16.28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 31. marts 2025 kl. 18.05 UTCresolved

   Dear Customers, We are pleased to inform you that the issue affecting our Field Service (FSE) services has been fully resolved. All systems are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership. Regards Salesforce Support.

4. 10. april 2025 kl. 10.15 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - March 31st 2025 - FSE EU PROD - Database Connection Error.](https://community.clicksoftware.com/s/article/RCA-March-31st-2025-FSE-EU-PROD-Database-Connection-Error) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 3. januar 2025 kl. 17.03 UTCinvestigating

   Dear Customers, We are currently experiencing slowness with our Field Service (FSE) services, which may result in delays or reduced performance for some users. Our technical teams are actively investigating the issue and working diligently to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Regular updates will be provided on this page as we make progress. If you have any immediate concerns or require assistance, please contact our support team at [email protected] Thank you for your understanding.

2. 3. januar 2025 kl. 18.02 UTCresolved

   Dear Customers, We are pleased to inform you that the slowness issue affecting our Field Service (FSE) services has been fully resolved. All systems are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership.

1. 3. januar 2025 kl. 11.51 UTCinvestigating

   We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.

2. 3. januar 2025 kl. 13.56 UTCresolved

   We are pleased to inform you that the availability issues with our Field Service Edge (FSE) services, which were affecting the Integration services, have now been fully resolved. Our team has successfully addressed the situation, and all services are operational. We apologize for any inconvenience caused and appreciate your patience. Thank you for your continued support.

3. 16. januar 2025 kl. 10.08 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - January 3rd, 2025 - FSE NA03](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-NA03-Production-January-3rd-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.