Cloud 66 driftsforstyrrelser

1. 24. august 2026 kl. 19.08 UTCidentified

   DigitalOcean 's IPv6-sortiment synes at være blokeret for adgang til Google Cloud Storage. Det betyder, at CSv1 og CSv2 kunder, der har servere med offentlige IPv6 adresser er i øjeblikket ude af stand til at trække nye BuildGrid billeder på deres servere.

2. 24. august 2026 kl. 19.24 UTCidentified

   GCS bekræftede, at et internt problem er årsag til DigitalOcean IPv6-området at blive blokeret, og arbejder i øjeblikket på en opløsning.

3. 25. august 2026 kl. 16.06 UTCidentified

   Vi venter stadig på, at GCS løser problemet.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 24. august 2026 kl. 16.24 UTCidentified

   DigitalOcean 's IPv6-sortiment synes at være blokeret for adgang til Google Cloud Storage. Det betyder, at CSv1 og CSv2 kunder, der har servere med offentlige IPv6 adresser er i øjeblikket ude af stand til at trække nye BuildGrid billeder på deres servere.

2. 24. august 2026 kl. 19.06 UTCidentified

   Vi fortsætter med at arbejde på en løsning på dette problem.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 12. juni 2025 kl. 19.09 UTCinvestigating

   Google authentication issues is having issues causing login and access issues for our systems and customers. We are investigating the impact and mitigation strategies.

2. 12. juni 2025 kl. 20.30 UTCresolved

   The underlying issue with GCP seems to be resolved, and we are not seeing further issues with the logins and other systems.

1. 2. januar 2025 kl. 12.24 UTCinvestigating

   We are aware of problems when scaling/creating Kubernetes clusters. This appears to be caused by new rate limits imposed by docker hub. The team are working on a solution.

2. 2. januar 2025 kl. 12.25 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2. januar 2025 kl. 12.25 UTCinvestigating

   We are currently investigating this issue.

4. 2. januar 2025 kl. 15.45 UTCresolved

   This incident has been resolved.

1. 28. juni 2024 kl. 01.35 UTCinvestigating

   We are currently investigating a number of stuck deployments.

2. 28. juni 2024 kl. 01.50 UTCmonitoring

   We have identified the issue causing the deployments to be stuck and fixed the issue. This was caused by a database failure at our cloud provider which we are investigating and monitoring.

3. 28. juni 2024 kl. 13.46 UTCresolved

   This incident has now been resolved.

1. 13. maj 2024 kl. 08.27 UTCinvestigating

   We are aware of issues with our CustomConfig git repositories. This issue impacts direct git access to the CustomConfig git repository. Direct access to CustomConfig pages via the web dashboard and API is not affected. We are investigating the root cause of the problem.

2. 14. maj 2024 kl. 11.48 UTCinvestigating

   Applications are able to be deployed, but the CustomConfig backend is not available for the moment.

3. 20. maj 2024 kl. 15.07 UTCresolved

   The CustomConfig git backend migration has been completed

1. 19. marts 2024 kl. 10.07 UTCinvestigating

   We are investigating issues affecting some production systems.

2. 19. marts 2024 kl. 10.09 UTCinvestigating

   We are continuing to investigate this issue.

3. 19. marts 2024 kl. 10.13 UTCresolved

   This incident has been resolved.

1. 9. maj 2023 kl. 11.45 UTCmonitoring

   Github is experiencing some API outages, deployments don't currently appear to be affected. We are monitoring (https://www.githubstatus.com/)

2. 9. maj 2023 kl. 15.21 UTCresolved

   This incident has been resolved.

1. 26. april 2023 kl. 15.36 UTCinvestigating

   Water intrusion in a data center in europe-west9 has caused a multi-cluster failure and has led to a shutdown of multiple zones. We expect general unavailability of the europe-west9 region. There is no current ETA for recovery of operations in the europe-west9 region at this time, but it is expected to be an extended outage. Customers are advised to failover to other regions if they are impacted.

2. 26. april 2023 kl. 16.03 UTCinvestigating

   Due to a major outage in Google Cloud (https://status.cloud.google.com/regional/europe) - Kubernetes installations may fail on installations on servers located in the same region, regardless of the cloud, due to Kubernetes images themselves being hosted on Google Cloud

3. 26. april 2023 kl. 16.37 UTCmonitoring

   We are waiting on Google resolutions

4. 27. april 2023 kl. 08.22 UTCresolved

   Maestro installations are working as expected again

1. 6. oktober 2022 kl. 13.07 UTCinvestigating

   Currently, GitHub is having an issue with listing repositories while using the Cloud 66 Github app. As a workaround while this issue is ongoing. 1. Remove the Github installation. 2. Manually configure SSH key access to Github, please see the link below. https://help.cloud66.com/rails/how-to-guides/common-tools/access-your-code#manually-configuring-github-access

2. 6. oktober 2022 kl. 14.52 UTCidentified

   The issue has been identified and a fix is being implemented and this should resolve the issue for most users. If the error is still persisting, please use the workaround provided: 1. Remove the Github installation. 2. Manually configure SSH key access to Github, please see the link below. https://help.cloud66.com/rails/how-to-guides/common-tools/access-your-code#manually-configuring-github-access

3. 7. oktober 2022 kl. 22.26 UTCresolved

   Issue confirmed to be fixed by GitHub.

1. 14. september 2022 kl. 20.15 UTCidentified

   The team is aware that some Buildgrid pushes are taking longer than normal, and are working on a mitigation strategy

2. 15. september 2022 kl. 17.03 UTCidentified

   Our engineering team is continuing to look into mitigations for this issue.

3. 16. september 2022 kl. 11.47 UTCmonitoring

   The team has completed the first part of the mitigation strategy for intermittent slow Buildgrid pushes. We are now monitoring ongoing performance.

4. 6. oktober 2022 kl. 14.50 UTCresolved

   This incident has been resolved.

1. 9. september 2022 kl. 07.20 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 9. september 2022 kl. 08.51 UTCresolved

   This incident has been resolved.

3. 9. september 2022 kl. 09.00 UTCpostmortem

   At approximately 07:00 UTC we started to perform a minor system quality-of-life backend update. The update had unintended consequences on an older system component which hadn’t been changed in a while. The component was to do with agent server communications, and it ended up disabled after the update. Although the same component was unaffected during testing in dev/staging and passed UAT, it turned out that there was a necessarily different configuration around rewrites in production that caused the issue. The nature of the update meant that rolling back wasn’t straightforward, so the team resolved to fix the incompatibility in-place, and as such were unable to stop the erroneous “server down” notifications that then went out. The issue was resolved approximate 1 hour later. at 08:00 UTC - after which time servers would have started to appear as “online” again. Subsequent to this outage, the difference in configuration has been added to our operations processes, such that this will not occur again. Our apologies for the inconvenience and concern that this may have created!

1. 6. september 2022 kl. 11.53 UTCinvestigating

   GitHub is having an outage at this time. This may adversely affect Deployments.

2. 6. september 2022 kl. 11.57 UTCresolved

   This incident has been resolved.

1. 30. august 2022 kl. 09.09 UTCidentified

   From Azure (https://status.azure.com/en-gb/status) Starting at approximately 06:00 UTC on 30 Aug 2022, a number of customers running Ubuntu 18.04 (bionic) VMs recently upgraded to systemd version 237-3ubuntu10.54 reported experiencing DNS errors when trying to access their resources. Reports of this issue are confined to this single Ubuntu version.

2. 30. august 2022 kl. 15.11 UTCidentified

   Azure is recommending that affected customers reboot their servers to obtain an updated DHCP lease to resolve this issue

3. 31. august 2022 kl. 09.15 UTCmonitoring

   We are continuing to monitor this incident

4. 5. september 2022 kl. 08.21 UTCresolved

   This incident has been resolved.