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    Dialogue driftsforstyrrelser

    56 Dialogue incidents · december 2024 — official updates, affected components, duration and resolution details.

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    Le système ne partient pas à envoyer des fax / / System der ikke kan sende fax

    Startede 16. oktober 2026 kl. 13.47 UTC · 1h 4m

    IssuesMindre hændelse
    Berørte komponenter
    Care Platform
    1. 16. oktober 2026 kl. 13.47 UTCinvestigating

      Vi undersøger i øjeblikket dette spørgsmål.

    2. 16. oktober 2026 kl. 14.11 UTCidentified

      Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

    3. 16. oktober 2026 kl. 14.45 UTCmonitoring

      Et fix er blevet gennemført, og vi overvåger resultaterne.

    4. 16. oktober 2026 kl. 14.51 UTCresolved

      Denne hændelse er blevet løst.

    Automatisk oversat fra den officielle hændelsesopdatering.

    Notepad problem forhindre noter oprettelse på CP / / Problème avec Notepad empêchant la création de notes sur CP

    Startede 9. september 2026 kl. 20.03 UTC · 11m

    IssuesMindre hændelse
    Berørte komponenter
    Care Platform
    1. 9. september 2026 kl. 20.03 UTCinvestigating

      Vi undersøger i øjeblikket dette spørgsmål.

    2. 9. september 2026 kl. 20.14 UTCresolved

      Denne hændelse er blevet løst.

    Automatisk oversat fra den officielle hændelsesopdatering.

    Fournisseur de téléphonie subit une dégradation de service / / Telefontjenesteudbyder oplever forringelse af tjenesten

    Startede 1. september 2026 kl. 17.00 UTC · 0m

    Pending
    1. 3. september 2026 kl. 15.51 UTCresolved

      Vi undersøger i øjeblikket dette spørgsmål.

    Automatisk oversat fra den officielle hændelsesopdatering.

    Activation plus fréquente des épisodes // More frequent episode activation

    Startede 6. august 2026 kl. 17.06 UTC · 12m

    IssuesMindre hændelse
    Berørte komponenter
    Care Platform
    1. 6. august 2026 kl. 17.06 UTCidentified

      English follows Une panne de notre fournisseur d'infonuagique entraîne une activation plus fréquente des épisodes. --- An outage from our cloud provider is increasing the rate of episode activation.

    2. 6. august 2026 kl. 17.15 UTCmonitoring

      English follows La situation semble être en train de se rétablir. --- The incident seems to be resolving.

    3. 6. august 2026 kl. 17.18 UTCresolved

      English follows L'incident est terminé --- The incident is resolved

    Umuligt d 'attacher des fournisseurs aux épisodes sur CP / / Kan ikke tildele udbydere til episoder på CP

    Startede 27. juli 2026 kl. 14.23 UTC · 13m

    IssuesMindre hændelse
    Berørte komponenter
    Care Platform
    1. 27. juli 2026 kl. 14.23 UTCinvestigating

      Vi undersøger i øjeblikket dette spørgsmål.

    2. 27. juli 2026 kl. 14.35 UTCmonitoring

      Et fix er blevet gennemført, og vi overvåger resultaterne.

    3. 27. juli 2026 kl. 14.36 UTCresolved

      Denne hændelse er blevet løst.

    Automatisk oversat fra den officielle hændelsesopdatering.

    Base de données Scribe rencontre des problèmes de latence liés à la charge / / Scribe database oplever læse- induceret latency problemer

    Startede 14. juli 2026 kl. 14.27 UTC · 1h 28m

    IssuesMindre hændelse
    Berørte komponenter
    Construire en santé - Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationCare PlatformDialogue Member Web ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Web Application
    1. 14. juli 2026 kl. 14.27 UTCinvestigating

      Vi undersøger i øjeblikket dette spørgsmål.

    2. 14. juli 2026 kl. 15.11 UTCidentified

      Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

    3. 14. juli 2026 kl. 15.26 UTCmonitoring

      Et fix er blevet gennemført, og vi overvåger resultaterne.

    4. 14. juli 2026 kl. 15.55 UTCresolved

      Denne hændelse er blevet løst.

    Automatisk oversat fra den officielle hændelsesopdatering.

    Le pic d'utilisation de la base de données Scribe provoque diverses erreurs dans le CP // Scribe Database usage spike causing various errors in the CP

    Startede 25. juni 2026 kl. 23.36 UTC · 58m

    OutageStørre hændelse
    Berørte komponenter
    Care Platform
    1. 25. juni 2026 kl. 23.36 UTCinvestigating

      We are currently investigating this issue.

    2. 26. juni 2026 kl. 00.34 UTCresolved

      This incident has been resolved.

    Échec de l'envoi des fax: compte de fax SR suspendu // Faxes failing to send: SR fax account suspended

    Startede 15. juni 2026 kl. 21.17 UTC · 15m

    IssuesMindre hændelse
    Berørte komponenter
    Care Platform
    1. 15. juni 2026 kl. 21.17 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 15. juni 2026 kl. 21.32 UTCresolved

      This incident has been resolved.

    la Plateforme de Soins ne se charge pas après une mise à jour // CP not loading after an update

    Startede 1. juni 2026 kl. 13.37 UTC · 50m

    IssuesMindre hændelse
    Berørte komponenter
    Care Platform
    1. 1. juni 2026 kl. 13.37 UTCinvestigating

      We are currently investigating this issue.

    2. 1. juni 2026 kl. 13.51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 1. juni 2026 kl. 14.10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 1. juni 2026 kl. 14.27 UTCresolved

      This incident has been resolved.

    Impossible de se connecter // Unable to login and sign up

    Startede 27. maj 2026 kl. 21.00 UTC · 11m

    OutageStørre hændelse
    Berørte komponenter
    Construire en santé - Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Web Application
    1. 27. maj 2026 kl. 21.00 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 27. maj 2026 kl. 21.03 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 27. maj 2026 kl. 21.06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 27. maj 2026 kl. 21.11 UTCresolved

      This incident has been resolved.

    Problème avec les activités des moniteurs Google // Activities for Google trackers are failing

    Startede 20. april 2026 kl. 14.32 UTC · 2h 12m

    IssuesMindre hændelse
    Berørte komponenter
    Construire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile Application
    1. 20. april 2026 kl. 14.32 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 20. april 2026 kl. 16.44 UTCresolved

      This incident has been resolved.

    Les nouveaux usagers ne peuvent pas se connecter à l'application // New users cannot login

    Startede 10. april 2026 kl. 15.10 UTC · 27m

    IssuesMindre hændelse
    Berørte komponenter
    Construire en santé - Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Web Application
    1. 10. april 2026 kl. 15.10 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 10. april 2026 kl. 15.17 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10. april 2026 kl. 15.37 UTCresolved

      This incident has been resolved.

    Impossible de se connecter // Unable to login

    Startede 2. april 2026 kl. 16.04 UTC · 8m

    OutageStørre hændelse
    Berørte komponenter
    Construire en santé - Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationCare PlatformDialogue Member Web ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Web Application
    1. 2. april 2026 kl. 16.04 UTCinvestigating

      We are currently investigating this issue.

    2. 2. april 2026 kl. 16.07 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2. april 2026 kl. 16.11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2. april 2026 kl. 16.12 UTCresolved

      This incident has been resolved.

    Les rapports clients ne sont pas disponibles // Client reports are not available

    Startede 23. marts 2026 kl. 19.04 UTC · 5h 39m

    OutageStørre hændelse
    Berørte komponenter
    Presto Client Reports
    1. 23. marts 2026 kl. 19.04 UTCinvestigating

      Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor.

    2. 24. marts 2026 kl. 00.43 UTCresolved

      L'accès aux rapports a été rétabli. Access to reports has been restored.

    Les disponibilités de rendez-vous ne s'affichent pas // Appointment availabilities are not displaying

    Startede 19. marts 2026 kl. 22.10 UTC · 20m

    OutageStørre hændelse
    Berørte komponenter
    Construire en santé - Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationCare PlatformDialogue Member Web ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Web Application
    1. 19. marts 2026 kl. 22.10 UTCinvestigating

      Nous avons identifié un problème au niveau de la prise de rendez-vous et de la gestion des disponibilités de l'équipe de soins. Notre équipe travaille à déterminer la cause avec notre fournisseur de service. We have identified an issue with appointment booking and care team schedule management. Our team is working on identifying the root cause with our service provider.

    2. 19. marts 2026 kl. 22.22 UTCmonitoring

      Nous avons identifié et résolu la cause du problème - les disponibilités s'affichent correctement de nouveau. Our team has identified and resolved the root cause of the problem - availabilities are now displaying normally again.

    3. 19. marts 2026 kl. 22.29 UTCresolved

      Le problème a été résolu. The problem has been fully resolved.

    Difficultés avec appels vidéo // Video call issues

    Startede 5. marts 2026 kl. 22.46 UTC · 19h 4m

    OutageStørre hændelse
    Berørte komponenter
    Construire en santé - Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationCare PlatformDialogue Member Web ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Web Application
    1. 5. marts 2026 kl. 22.46 UTCinvestigating

      Nous avons identifié des difficultés de connection aux appels vidéo pour la majorité des usagers. Notre équipe travaille à identifier et résoudre le problème. We have identified connection issues with video calls for most users. Our team is investigating and working towards resolving the problem.

    2. 5. marts 2026 kl. 23.58 UTCinvestigating

      Nous avons mis en place des mesures alternatives pour permettre à notre équipe de soins de procéder aux consultations malgré ces difficultés techniques. D'autres mises à jour seront disponibles lorsque nous aurons identifié la cause principale du problème d'origine. We've implemented alternate methods to enable our care team to proceed with consultations as usual despite these technical issues. Additional updates will be available when our team has identified the root cause of the original issue.

    3. 6. marts 2026 kl. 17.50 UTCresolved

      Notre équipe a identifié et résolu la source du problème. Les appels vidéo fonctionnent normalement de nouveau. Our team has identified and resolved the root cause of the issue. Video calls are working normally again.

    Données de bien-être incorrectes dans les rapports clients // Wrong wellness data shown in client reports

    Startede 5. marts 2026 kl. 16.30 UTC · 0m

    Pending
    1. 11. marts 2026 kl. 16.30 UTCresolved

      We are currently investigating this issue.

    Certains fournisseurs de soins n'ont pas pu voir les détails du profil CP des membres // Some service providers could not view members' CP profile details

    Startede 2. marts 2026 kl. 20.30 UTC · 0m

    Pending
    1. 2. marts 2026 kl. 22.36 UTCresolved

      We are currently investigating this issue.

    Les rapports clients ne sont pas disponibles // Client reports are not available

    Startede 26. februar 2026 kl. 00.15 UTC · 1h 20m

    IssuesMindre hændelse
    Berørte komponenter
    Admin Portal
    1. 26. februar 2026 kl. 00.15 UTCinvestigating

      Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. La mise en place d'une solution est en cours. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor. A solution is being implemented.

    2. 26. februar 2026 kl. 01.35 UTCresolved

      Le problème a été résolu. The problem has been resolved.

    Les rapports clients ne sont pas disponibles // Client reports are not available

    Startede 12. februar 2026 kl. 21.17 UTC · 17m

    OutageKritisk hændelse
    Berørte komponenter
    Presto Client Reports
    1. 12. februar 2026 kl. 21.17 UTCidentified

      Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. La mise en place d'une solution est en cours. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor. A solution is being implemented.

    2. 12. februar 2026 kl. 21.33 UTCmonitoring

      Une solution a été mise en place par notre fournisseur. Nous continuons de suivre la situation. A solution has been put in place by our vendor. We are monitoring the situation.

    3. 12. februar 2026 kl. 21.33 UTCresolved

      L'accès aux rapports a été rétabli. Access to reports has been restored.