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    Dochub driftsforstyrrelser

    5 Dochub incidents · juli 2021 — official updates, affected components, duration and resolution details.

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    Database connection issues

    Startede 22. juni 2022 kl. 21.30 UTC · 8m

    Pending
    1. 22. juni 2022 kl. 21.30 UTCidentified

      The issue has been identified and services will be operational shortly

    2. 22. juni 2022 kl. 21.38 UTCresolved

      This incident has been resolved.

    DNS provider service degradation

    Startede 21. juni 2022 kl. 06.45 UTC · 0m

    Pending
    1. 21. juni 2022 kl. 07.26 UTCresolved

      Cloudflare, our DNS provider had service degradation over several regions including Europe and America which resulted in DocHub being unaccessible for approximately 45 minutes

    PDFs are incorrectly sized

    Startede 16. august 2021 kl. 14.34 UTC · 1h 57m

    Pending
    1. 16. august 2021 kl. 14.34 UTCinvestigating

      We are currently investigating this issue.

    2. 16. august 2021 kl. 14.38 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 16. august 2021 kl. 15.26 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 16. august 2021 kl. 17.43 UTCresolved

      This incident has been resolved.

    Unable to import new documents

    Startede 9. august 2021 kl. 16.00 UTC · 50m

    OutageStørre hændelse
    1. 9. august 2021 kl. 16.00 UTCinvestigating

      We are currently investigating issues with DocHub failing to load new imported documents.

    2. 9. august 2021 kl. 16.14 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 9. august 2021 kl. 16.44 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 9. august 2021 kl. 16.50 UTCresolved

      This incident has been resolved.

    Outage

    Startede 23. juli 2021 kl. 09.00 UTC · 0m

    OutageStørre hændelse
    1. 23. juli 2021 kl. 15.12 UTCresolved

      Some users in the European region were impacted DocHub may have been slow or unavailable. Resolution: users may need to clear browser's cache.