Documo driftsforstyrrelser

1. 16. oktober 2026 kl. 19.13 UTCidentified

   Vi undersøger i øjeblikket et problem, der forhindrer nye toldfrie numre i at blive leveret. Kunder, der forsøger at tilføje et tollfrit nummer (888, 833, osv.) kan se fejlen "Fejl ved at få tilgængelige numre. Prøv igen senere". Nye konti kan også oprettes, uden at deres toldfrie nummer automatisk tildeles. Lokale numre kan leveres uden udstedelse. Vores team arbejder med vores opstrøms transportører om en løsning. Opdateringer at følge.

2. 16. oktober 2026 kl. 21.19 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 25. august 2026 kl. 16.03 UTCinvestigating

   Vi undersøger i øjeblikket et problem, der skaber forstyrrelser i vores portal. Vores team arbejder flittigt på at løse. Opdateringer at følge.

2. 25. august 2026 kl. 16.34 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført. Opdateringer at følge.

3. 25. august 2026 kl. 17.23 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne.

4. 25. august 2026 kl. 18.58 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 3. august 2026 kl. 12.52 UTCinvestigating

   Vi undersøger i øjeblikket et problem, der får brugerne til at modtage udgående fejl, når de forsøger at sende fax. Opdateringer at følge.

2. 3. august 2026 kl. 14.02 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 21. juli 2026 kl. 20.54 UTCinvestigating

   Vi er i øjeblikket ved at undersøge et problem forårsager en længere end normalt ventetid for dokumenter, der skal behandles ved hjælp af vores IDP produkt. Flere opdateringer at følge.

2. 21. juli 2026 kl. 21.05 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

3. 21. juli 2026 kl. 22.31 UTCmonitoring

   Et fix er blevet gennemført, og vi overvåger resultaterne. Denne hændelse skabt en efterslæb af dokumenter, der skal behandles, og vi forventer, at efterslæbet vil blive ryddet i løbet af de næste to timer.

4. 21. juli 2026 kl. 23.09 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 8. juli 2026 kl. 16.56 UTCidentified

   We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

2. 8. juli 2026 kl. 17.39 UTCresolved

   This incident has been resolved.

1. 8. juli 2026 kl. 14.52 UTCidentified

   We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

2. 8. juli 2026 kl. 15.58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8. juli 2026 kl. 16.23 UTCresolved

   This incident has been resolved.

1. 29. juni 2026 kl. 15.26 UTCidentified

   We are currently experiencing outbound fax delays due to an ongoing issue affecting Google Cloud global networking services. Our platform relies on these resources, and the disruption may result in increased outbound fax processing times. Our team is actively monitoring the situation and working with our infrastructure providers to minimize customer impact. We will continue to provide updates as more information becomes available.

2. 29. juni 2026 kl. 16.49 UTCmonitoring

   We are seeing improvements in outbound fax processing and queue times as upstream Google Cloud services continue to recover. At this time, we have moved the incident to a monitoring state and will continue to closely observe system performance until full stability is confirmed. Please note that a backlog of outbound faxes accumulated during the disruption, and our systems will continue working through this queue as processing returns to normal.

3. 29. juni 2026 kl. 21.46 UTCresolved

   This incident has been resolved.

1. 16. juni 2026 kl. 15.05 UTCinvestigating

   We are currently investigating an issue causing disruptions with our API and fax services for a subset of customers. Our team is working diligently to resolve. Updates to follow.

2. 16. juni 2026 kl. 15.06 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 16. juni 2026 kl. 15.09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16. juni 2026 kl. 15.45 UTCmonitoring

   We are continuing to monitor for further issues. Updates to follow.

5. 16. juni 2026 kl. 16.56 UTCresolved

   This incident has been resolved.

1. 15. juni 2026 kl. 14.51 UTCinvestigating

   We are currently investigating an issue causing disruptions with our API, portal, and fax services. Our team is working diligently to resolve. Updates to follow.

2. 15. juni 2026 kl. 15.07 UTCinvestigating

   We are continuing to investigate this issue.

3. 15. juni 2026 kl. 15.23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 15. juni 2026 kl. 16.41 UTCresolved

   This incident has been resolved.

1. 10. juni 2026 kl. 16.16 UTCinvestigating

   We are currently investigating an issue causing a subset of users to receive large amounts of email suppression notifications. Updates to follow.

2. 10. juni 2026 kl. 16.18 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 10. juni 2026 kl. 17.27 UTCresolved

   This incident has been resolved.

1. 3. juni 2026 kl. 13.26 UTCinvestigating

   We are currently investigating an issue causing UUID errors when attempting to open faxes within the web portal. Updates to follow.

2. 3. juni 2026 kl. 14.27 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Updates to follow.

3. 3. juni 2026 kl. 15.09 UTCresolved

   This incident has been resolved.

1. 27. april 2026 kl. 21.15 UTCinvestigating

   We are currently investigating an issue causing all FaxBridge devices to appear offline, FMCs are operating as normal. This is effecting both inbound and outbound traffic. More updates to follow.

2. 28. april 2026 kl. 00.28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28. april 2026 kl. 11.09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28. april 2026 kl. 13.21 UTCresolved

   This incident has been resolved.

1. 31. marts 2026 kl. 12.27 UTCinvestigating

   We are investigating an issue causing inbound and outbound faxing delays. More updates to follow.

2. 31. marts 2026 kl. 13.33 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Updates to follow.

3. 31. marts 2026 kl. 15.09 UTCresolved

   This incident has been resolved.

1. 19. februar 2026 kl. 16.58 UTCinvestigating

   We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

2. 19. februar 2026 kl. 17.27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19. februar 2026 kl. 20.04 UTCresolved

   This incident has been resolved.

1. 18. februar 2026 kl. 19.24 UTCinvestigating

   We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

2. 18. februar 2026 kl. 19.45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18. februar 2026 kl. 20.28 UTCresolved

   This incident has been resolved.

1. 16. februar 2026 kl. 15.38 UTCinvestigating

   We are currently investigating an issue causing all FaxBridge devices to appear offline (FMCs are functioning as normal). This is effecting both inbound and outbound traffic. This is not impacting telecom and inbound faxes will print as expected once resolved. Our teams are actively engaged and working on a resolution. Updates to follow.

2. 16. februar 2026 kl. 17.53 UTCinvestigating

   We are continuing to investigate this issue and will provide updates as we have them.

3. 16. februar 2026 kl. 19.33 UTCmonitoring

   A fix has been implemented and we are monitoring results.

4. 16. februar 2026 kl. 21.45 UTCresolved

   This incident has been resolved.

1. 12. januar 2026 kl. 14.35 UTCinvestigating

   We are currently investigating an issue affecting outbound faxing. More updates to follow.

2. 12. januar 2026 kl. 14.59 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12. januar 2026 kl. 15.56 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Please expect a delay in delivery as we are working through the backlogged faxes. Additional updates to follow.

4. 12. januar 2026 kl. 17.46 UTCresolved

   This incident has been resolved and the backlog has been cleared.

1. 11. december 2025 kl. 18.18 UTCinvestigating

   We are currently investigating an issue where a subset of customers are experiencing outbound fax delays. More updates to follow.

2. 11. december 2025 kl. 19.35 UTCidentified

   We have identified the issue causing outbound fax delays and are currently working on a fix. More updates to follow.

3. 11. december 2025 kl. 21.49 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will be working through the backlog of faxes through the next few hours and will update here once the backlog is clear.

4. 12. december 2025 kl. 14.33 UTCresolved

   This incident has been resolved.

1. 6. oktober 2025 kl. 20.01 UTCinvestigating

   We are currently investigating an issue where a subset of FMC devices are experiencing delivery issues, including both inbound and outbound faxing. Updates to follow.

2. 6. oktober 2025 kl. 22.01 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 7. oktober 2025 kl. 14.47 UTCidentified

   We are continuing to work on a fix for this issue. More updates to follow.

4. 7. oktober 2025 kl. 17.40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 7. oktober 2025 kl. 19.04 UTCresolved

   This incident has been resolved.

1. 6. oktober 2025 kl. 14.23 UTCinvestigating

   We are currently investigating an issue causing FMC devices to appear offline. This is affecting functionality on both inbound and outbound faxing. Updates to follow.

2. 6. oktober 2025 kl. 15.56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6. oktober 2025 kl. 17.01 UTCresolved

   This incident has been resolved.