Pricing
Status historyRSS updatesStatus API

Powered by Uptimus

    Doxyme driftsforstyrrelser

    52 Doxyme incidents · august 2020 — official updates, affected components, duration and resolution details.

    Tilbage til aktuel status

    Email invitation levering problem

    Startede 1. september 2026 kl. 14.28 UTC · 4h 44m

    IssuesMindre hændelse
    Berørte komponenter
    Doxy.me API
    1. 1. september 2026 kl. 14.28 UTCinvestigating

      Vi undersøger et problem, der påvirker e-mail invitationer sendt gennem doxy.me ved hjælp af Invite Via. Nogle invitationer kan blive forsinket eller ikke leveret. Dette er et kendt problem relateret til en afbrydelse med Mandrill, vores tredjeparts e-mail levering udbyder. Både vores team og Mandrills team arbejder aktivt på at løse det. Doxy.me forbliver tilgængelig, og du kan fortsætte med at dele dit værelse link på andre måder. Vi vil levere opdateringer, når vi lærer mere.

    2. 1. september 2026 kl. 15.34 UTCidentified

      Vi har bekræftet, at det spørgsmål, der påvirker e-mail invitationer sendt ved hjælp af Invite Via er relateret til en afbrydelse med Mandrill. Begge hold arbejder aktivt på at gendanne e-mail levering.

    3. 1. september 2026 kl. 18.46 UTCmonitoring

      Mandrill har implementeret et fix. Vi overvåger e-mail invitationer sendt ved hjælp af Invite Via for at bekræfte, at de bliver leveret som forventet.

    4. 1. september 2026 kl. 18.48 UTCmonitoring

      Vi fortsætter med at overvåge for yderligere spørgsmål.

    5. 1. september 2026 kl. 19.12 UTCresolved

      Afbrydelsen af Mandrill er blevet løst. E-mail invitationer sendt med Invite Via bliver nu leveret som forventet.

    Automatisk oversat fra den officielle hændelsesopdatering.

    Tjenester fungerer normalt

    Startede 16. juli 2026 kl. 08.10 UTC · 3h 59m

    OutageKritisk hændelse
    Berørte komponenter
    Frontegg Management APIsFrontegg Authentication APIsFrontegg Management Portal
    1. 16. juli 2026 kl. 08.10 UTCinvestigating

      Vi er i øjeblikket ved at undersøge et problem, der forårsager delvis serviceforstyrrelse. Mens hjemmesiden forbliver tilgængelig, nogle funktioner fungerer ikke som forventet, herunder godkendelse og login. Vores team arbejder aktivt sammen med vores opstrømsleverandør for at identificere årsagen og genoprette fuld funktionalitet så hurtigt som muligt. Vi vil levere opdateringer, når vi lærer mere.

    2. 16. juli 2026 kl. 09.05 UTCidentified

      Vi har identificeret problemet som en afbrydelse, der påvirker vores autentificering udbyder, forårsaget af en igangværende AWS CloudFront hændelse. Webstedet kan forblive tilgængeligt, men nogle brugere kan være ude af stand til at logge ind eller bruge visse platform funktionalitet. Vores udbyder gennemfører aktivt lempelser for at omgå den berørte CloudFront service, og vi overvåger nøje deres fremskridt. Vi vil give en anden opdatering, så snart mere information bliver tilgængelig.

    3. 16. juli 2026 kl. 11.26 UTCmonitoring

      Tjenester fungerer normalt. Vi overvåger platformen for at sikre, at alt forbliver stabilt.

    4. 16. juli 2026 kl. 12.09 UTCresolved

      Denne hændelse er blevet løst.

    Automatisk oversat fra den officielle hændelsesopdatering.

    Doxy.me performance degradation

    Startede 23. marts 2026 kl. 16.28 UTC · 17h 4m

    IssuesMindre hændelse
    Berørte komponenter
    Doxy.me API
    1. 23. marts 2026 kl. 16.28 UTCinvestigating

      We're investigating a system-wide performance degradation impacting many users.

    2. 23. marts 2026 kl. 23.34 UTCmonitoring

      Service is returning to normal. We are continuing to monitor the situation.

    3. 24. marts 2026 kl. 09.32 UTCresolved

      The issue has been resolved. The doxy.me system is functioning as normal. Once our investigation is complete, a full report will be provided.

    4. 27. marts 2026 kl. 20.33 UTCpostmortem

      **Summary of event:** On March 23, doxy.me experienced intermittent service disruptions during a planned system upgrade. A combination of internal issues and a third-party service issue led to degraded performance throughout the day. **Incident Classification:** Service disruption caused by a combination of internal system changes and a third-party service issue. This was not a security breach. **Business impacts:** Some users experienced dropped calls, difficulty accessing History and Analytics, and issues with Custom Waiting Rooms. **Data Impact:** No evidence of unauthorized access, disclosure, or loss of customer data or PHI. Some data was temporarily unavailable during the incident but has been fully restored. **Root cause:** The disruption was caused by overlapping issues, including a third-party service not updating correctly, delays in loading History, and a migration issue affecting some settings. **How the issue was resolved:** Our team deployed fixes throughout the day and paused the upgrade to prevent further impact. Service returned to normal after all issues, including the third-party issue, were resolved. **Preventative next steps:** We are improving our system upgrade process, strengthening safeguards around third-party services, and enhancing monitoring to respond more quickly in the future.

    Issue with provider login

    Startede 6. januar 2026 kl. 18.21 UTC · 1h 39m

    IssuesMindre hændelse
    Berørte komponenter
    Doxy.me APIDoxy.me webpages
    1. 6. januar 2026 kl. 18.21 UTCinvestigating

      We are currently investigating a reported system outage that's impacting provider log in.

    2. 6. januar 2026 kl. 19.00 UTCmonitoring

      Provider login is returning back to normal. We are continuing to monitor the situation.

    3. 6. januar 2026 kl. 20.00 UTCresolved

      The issue impacting provider login has been resolved. The doxy.me system is functioning as normal. Once our investigation is complete, a post-mortem will be provided.

    Issue with provider login

    Startede 2. januar 2026 kl. 15.36 UTC · 3h 54m

    Pending
    Berørte komponenter
    Doxy.me APIDoxy.me webpages
    1. 2. januar 2026 kl. 15.36 UTCinvestigating

      We are currently investigating a reported system outage that's impacting provider log in.

    2. 2. januar 2026 kl. 16.29 UTCmonitoring

      The ability to login is returning back to normal. We are continuing to monitor the situation.

    3. 2. januar 2026 kl. 19.30 UTCresolved

      The issue preventing provider login has been resolved. The doxy.me system is functioning as normal. Once our investigation is complete, a post-mortem will be provided.

    Partial Service Degradation — Provider and Admin Login

    Startede 29. oktober 2025 kl. 16.22 UTC · 2h 0m

    OutageKritisk hændelse
    Berørte komponenter
    Doxy.me APIDoxy.me webpages
    1. 29. oktober 2025 kl. 16.22 UTCinvestigating

      We are currently investigating an issue affecting some provider logins on doxy.me. Users may experience a blank or unresponsive login page. Initial investigation indicates that the issue originates from our authentication system, which is currently experiencing a global outage related to CDN configuration. We’re actively monitoring the situation and working to ensure service stability. Components Affected: • Provider Sign-In • Authentication Service

    2. 29. oktober 2025 kl. 16.46 UTCmonitoring

      Fix for the issue with auth CDN provider is applied, and login services on doxy.me are now recovering. We are continuing to monitor performance and accessibility across all regions to ensure full stability. Components Affected: • Provider Sign-In • Authentication Service

    3. 29. oktober 2025 kl. 18.22 UTCresolved

      This incident has been resolved. All login and authentication services are now operating normally.

    File Uploads and Service Startup Issues

    Startede 20. oktober 2025 kl. 09.56 UTC · 23h 41m

    IssuesMindre hændelse
    Berørte komponenter
    AWS cloudfrontAWS lambda-us-east-1AWS lambda-us-west-1AWS lambda-us-west-2AWS lambda-us-east-2
    1. 20. oktober 2025 kl. 09.56 UTCinvestigating

      We’re investigating an issue causing file uploads (like check-in photos) to fail and preventing some new sessions from starting. Ongoing calls are working normally. The issue appears related to an AWS outage and we’re monitoring their progress.

    2. 20. oktober 2025 kl. 10.20 UTCmonitoring

      A fix has been implemented by our AWS partner, and affected doxy.me services are recovering. File uploads and new session starts are operating normally, but we’re continuing to monitor to ensure full stability.

    3. 20. oktober 2025 kl. 14.49 UTCinvestigating

      A doxy.me partner, AWS, is experiencing an issue that is now impacting some provider sign-ins, site functionality, and file uploads. We’re monitoring AWS and will share updates as they become available.

    4. 20. oktober 2025 kl. 20.04 UTCinvestigating

      The ongoing AWS issue continues to affect some doxy.me services. We’re closely monitoring the situation and will share updates as they are available.

    5. 21. oktober 2025 kl. 09.38 UTCresolved

      The AWS issue has been resolved and all doxy.me services are now functioning normally.

    Custom SMS Delivery Degradation

    Startede 8. september 2025 kl. 11.36 UTC · 3d 4h

    IssuesMindre hændelse
    Berørte komponenter
    Twilio SMS, Latin AmericaTwilio SMS, APACTwilio SMS Toll-Free, North AmericaTwilio SMS Short Code, North AmericaTwilio SMS, Middle East & AfricaTwilio SMS, EuropeTwilio SMS Long Code, North America
    1. 8. september 2025 kl. 11.36 UTCinvestigating

      We are investigating an issue with our SMS partner affecting custom SMS delivery. Default SMS continues to work as expected.

    2. 8. september 2025 kl. 14.51 UTCidentified

      The issue has been identified with our SMS provider and work is underway on a long-term solution. Custom SMS appointment invites are currently sending, but there may still be disruptions.

    3. 9. september 2025 kl. 16.49 UTCmonitoring

      Custom SMS appointment invites are sending reliably and we’re continuing to monitor.

    4. 11. september 2025 kl. 15.54 UTCresolved

      After a period of monitoring, we have confirmed SMS appointment invites are sending normally and the issue is resolved.

    Issue with provider login

    Startede 14. august 2025 kl. 18.22 UTC · 1h 20m

    OutageStørre hændelse
    Berørte komponenter
    Doxy.me API
    1. 14. august 2025 kl. 18.22 UTCinvestigating

      We are currently investigating a reported system outage that's impacting provider log in.

    2. 14. august 2025 kl. 18.47 UTCmonitoring

      The ability to login is returning back to normal. We are continuing to monitor the situation.

    3. 14. august 2025 kl. 19.42 UTCresolved

      The issue preventing provider login has been resolved. The doxy.me system is functioning as normal. Once our investigation is complete, a post-mortem will be provided.

    Doxy.me site not loading

    Startede 28. april 2025 kl. 12.29 UTC · 3h 30m

    OutageStørre hændelse
    Berørte komponenter
    Doxy.me APIDoxy.me webpages
    1. 28. april 2025 kl. 12.29 UTCinvestigating

      We're currently investigating a reported system outage that's impacting patient check-in and provider account access.

    2. 28. april 2025 kl. 12.51 UTCmonitoring

      The system is returning to normal. We are continuing to monitor the situation.

    3. 28. april 2025 kl. 16.00 UTCresolved

      The system issue preventing patient check-in and provider account access has been resolved. The doxy.me system is functioning as normal. Once our investigation is complete, a post-mortem will be provided.

    4. 29. april 2025 kl. 11.43 UTCpostmortem

      **Summary of event** On April 28, our monitoring system detected a sharp slowdown in platform performance, preventing some users from accessing doxy.me. This disruption lasted for approximately 35 minutes before service was restored by increasing system capacity. **Business impacts** During the incident, users were unable to access doxy.me for telehealth sessions, leading to delayed or missed appointments and interruptions in patient care. **Root cause** A recent system update unintentionally lowered the number of active servers. Because this deployment occurred after our daily resource allocations, the platform did not have sufficient capacity to handle the level of traffic, resulting in degraded performance. **How the issue was resolved** Once the root cause was identified, our engineering team increased the number of active servers. This promptly reduced system load and restored access for users. **Preventative next steps** * Update deployment procedures to appropriately size server capacity at the time updates are launched * Improve intra-day automated resource allocations and real-time monitoring

    File hosting service outage

    Startede 13. marts 2025 kl. 21.08 UTC · 59m

    OutageStørre hændelse
    Berørte komponenter
    Doxy.me API
    1. 13. marts 2025 kl. 21.08 UTCinvestigating

      We're actively investigating an outage affecting Apps, such as File Transfer and Whiteboard.

    2. 13. marts 2025 kl. 21.53 UTCidentified

      We've identified the cause of the outage. Our team is working on a fix, and we’ll share updates as we make progress.

    3. 13. marts 2025 kl. 21.55 UTCmonitoring

      Monitoring - App functionality has been restored. We’ll continue to monitor the situation.

    4. 13. marts 2025 kl. 22.07 UTCresolved

      The issue causing the app outage has been fixed and the system is now fully operational. All apps are functioning normally. A post-mortem report will be provided in the coming days.

    Doxy.me site not loading

    Startede 5. marts 2025 kl. 18.42 UTC · 49m

    OutageStørre hændelse
    Berørte komponenter
    Doxy.me APIDoxy.me webpages
    1. 5. marts 2025 kl. 18.42 UTCinvestigating

      We're currently investigating a reported system outage that's impacting patient check-in and provider account access.

    2. 5. marts 2025 kl. 18.57 UTCinvestigating

      System is returning back to normal. We are continuing to monitor the situation.

    3. 5. marts 2025 kl. 18.57 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 5. marts 2025 kl. 19.30 UTCresolved

      We recently encountered an issue that prevented patients from appearing in their provider's waiting room queue. This issue has now been resolved, and patient check-in is functioning as expected. A post-mortem report will be provided in the coming days.

    Doxy.me site not loading

    Startede 19. december 2024 kl. 17.06 UTC · 8h 37m

    IssuesMindre hændelse
    Berørte komponenter
    Doxy.me APIDoxy.me webpages
    1. 19. december 2024 kl. 17.06 UTCinvestigating

      We are currently investigating this issue.

    2. 19. december 2024 kl. 22.19 UTCmonitoring

      The system is returning to normal. We are continuing to monitor the situation.

    3. 20. december 2024 kl. 01.43 UTCresolved

      The system issue preventing patient check-in and provider account access has been resolved. The doxy.me system is functioning as normal. Once our investigation is complete, a post-mortem will be provided.

    Patients not appearing in waiting room queue

    Startede 25. oktober 2024 kl. 00.36 UTC · 10h 52m

    OutageStørre hændelse
    Berørte komponenter
    Doxy.me API
    1. 25. oktober 2024 kl. 00.36 UTCinvestigating

      We’re aware that patients are not appearing in their provider’s waiting room queue, and we are actively investigating the issue. We will provide updates as soon as we have more information. Thank you for your patience.

    2. 25. oktober 2024 kl. 10.02 UTCmonitoring

      System is returning back to normal. We are continuing to monitor the situation.

    3. 25. oktober 2024 kl. 11.28 UTCresolved

      We recently encountered an issue that prevented patients from appearing in their provider’s waiting room queue. This issue has now been resolved, and patient check-in is functioning as expected. We will provide a post-mortem report in the coming days.

    4. 4. november 2024 kl. 14.08 UTCpostmortem

      **Summary of event**: On October 24, patients who successfully checked in did not appear in the Waiting Room queue due to an incident from our real-time partner, PubNub. PubNub provides the technology that enables instant updates to [doxy.me](http://doxy.me) when a patient has joined a provider's Waiting Room and allows us to start a video call. This led to an outage on [doxy.me](http://doxy.me) approximately between October 24, 7:15 AM ET - 10:00 AM ET and October 24, 8:15 PM ET - October 25, 6:00 AM ET. **Business impacts:** Although providers were able to log in, their Waiting Room queue remained empty, preventing a session from starting between the patient and provider. **Root cause:** Our real-time partner, PubNub, encountered an unusual surge in traffic from sources other than [doxy.me](http://doxy.me), that temporarily overwhelmed their system, preventing it from responding quickly enough. As a result, PubNub’s communications to [doxy.me](http://doxy.me) were interrupted, causing patients to not appear in the Waiting Room queue.  **How was the issue resolved:** PubNub blocked the source of surging traffic and made changes to handle the increased demand. Once PubNub made this update, [doxy.me](http://doxy.me) was fully operational again. [Doxy.me](http://Doxy.me) did not make any changes.  **Preventative next steps:** [Doxy.me](http://Doxy.me) will collaborate with PubNub to ensure PubNub can manage traffic surges from its other customers and maintain scalable infrastructure, minimizing any potential impact on [doxy.me](http://doxy.me) services and customers.

    Currently investigating the inability to start video call.

    Startede 24. oktober 2024 kl. 11.32 UTC · 4h 28m

    OutageStørre hændelse
    Berørte komponenter
    Doxy.me API
    1. 24. oktober 2024 kl. 11.32 UTCinvestigating

      We are currently investigating this issue of patients not being able to check in and start call. We will update this status as soon as we have more information

    2. 24. oktober 2024 kl. 13.06 UTCidentified

      Our real-time service provider has identified the issue and is working on a fix. We will continue to monitor and work towards restoring our services.

    3. 24. oktober 2024 kl. 14.09 UTCmonitoring

      Our real-time service provider is seeing improvements with the patient check-in and appointment start issues, and we will continue to closely monitor the recovery process

    4. 24. oktober 2024 kl. 16.00 UTCresolved

      Resolved - The issue affecting patient check-ins and starting doxy.me appointments has been resolved and will continue to be monitored to ensure stable performance

    Doxy.me 2.0 Patient Check-in Issue

    Startede 19. oktober 2024 kl. 20.18 UTC · 0m

    Pending
    Berørte komponenter
    Doxy.me API
    1. 19. oktober 2024 kl. 20.18 UTCresolved

      We recently encountered an issue that prevented patients from checking in on doxy.me 2.0. This issue has now been resolved, and patient check-in is functioning as expected. We will provide a post-mortem report in the coming days.

    2. 28. oktober 2024 kl. 21.32 UTCpostmortem

      **Summary of event**: On October 19, [doxy.me](http://doxy.me) encountered an issue that prevented patients from checking in on [doxy.me](http://doxy.me) 2.0. This outage resulted in 8 hours and 28 minutes of unplanned downtime between 8:01 AM ET and 4:30 PM ET. **Business impacts:** Patients were unable to complete the check-in process. After entering their name and clicking the Check-In button, they remained stuck on the check-in screen instead of joining their provider’s waiting room. While providers were able to log in during this incident and receive patient check-in notifications, patients didn’t appear in their waiting room queue. This prevented a provider from starting a video call with the patient. **Root cause:** Security improvements implemented in our real-time messaging system and [doxy.me](http://doxy.me) 2.0 platform led to an issue that arose approximately 48 hours after the release. The continuous release cycle of [doxy.me](http://doxy.me) prevented the issue from appearing in our non-production environments used for pre-release testing. **How was the issue resolved:** Engineering identified real-time messaging as the root cause of the outage and updated accordingly while maintaining the security enhancements implemented.   **Preventative next steps:** We’re enhancing our testing framework to include additional scenarios that will help identify unexpected real-time issues.

    Doxy.me Site is Not Loading

    Startede 21. november 2023 kl. 15.24 UTC · 16h 36m

    Pending
    Berørte komponenter
    Doxy.me APIDoxy.me webpages
    1. 21. november 2023 kl. 15.24 UTCinvestigating

      We are aware of an outage currently affecting doxy.me. Our team is currently investigating at this time. We will post an update as we know more.

    2. 21. november 2023 kl. 16.17 UTCinvestigating

      We are continuing to investigate this issue.

    3. 21. november 2023 kl. 19.25 UTCidentified

      The issue has been identified and a fix is being created. We are continuing to monitor the situation and have seen normal site functionality return.

    4. 22. november 2023 kl. 12.52 UTCresolved

      This incident has been resolved.

    Issues with accessing doxy.me resulting in a 421 Error Code. We are currently investigating this issue.

    Startede 18. juli 2023 kl. 17.07 UTC · 27m

    Pending
    Berørte komponenter
    Doxy.me APIDoxy.me webpages
    1. 18. juli 2023 kl. 17.07 UTCinvestigating

      We are currently investigating this issue.

    2. 18. juli 2023 kl. 17.34 UTCinvestigating

      We are continuing to investigate this issue.

    3. 18. juli 2023 kl. 17.35 UTCresolved

      Between 12:37 PM and 1:13 AM EST, our partner AWS experienced elevated error rates for request serviced by the CloudFront Origin Shield and Regional Edge Cache in the US-EAST-1 region. The issue has been resolved and service is operating normally.

    Doxy.me Service Interruption

    Startede 25. maj 2023 kl. 18.29 UTC · 21h 32m

    OutageStørre hændelse
    Berørte komponenter
    Doxy.me API
    1. 25. maj 2023 kl. 18.29 UTCinvestigating

      We are aware of an outage currently affecting doxy.me. This appears to affect sign-in, call connecting, and various other system services. Our team is currently investigating at this time. We will post an update as we know more.

    2. 25. maj 2023 kl. 19.06 UTCmonitoring

      We are seeing our system stabilizing. We are continuing to look into the incident and are going to continue to monitor the situation.

    3. 26. maj 2023 kl. 13.00 UTCmonitoring

      System levels have remained stable overnight. We are continuing to monitor the system performance and will provide another update by 12pm ET.

    4. 26. maj 2023 kl. 16.01 UTCresolved

      Doxy.me services continue to be stable. We are considering this incident resolved and will provide a post mortem within the few business days.

    5. 2. juni 2023 kl. 17.35 UTCpostmortem

      **Summary of event:** On May 25th, [Doxy.me](http://doxy.me/) experienced a database issue that resulted in 27 minutes of unplanned downtime from 2:03pm to 2:30pm ET. **Business Impacts:** Sessions in progress were not impacted. The incident resulted in providers being unable to log in for their sessions. In addition, patients who were not already in the queue were unable to check in to their providers waiting room. **Root cause:** A data import file was processed internally. While it was being processed, a series of long-running secondary server processes were triggered. Unfortunately, these processes built up in number, consuming additional server resources until the servers were backed up. **How was the issue resolved:** The file was able to finish processing and the system self recovered. **Preventative next steps:** We are optimizing the the long-running processes which will help prevent this scenario from happening again. In the short term, we are no longer running large data imports during peak business hours.

    Doxy.me Not Loading on Older Browser Versions

    Startede 10. januar 2023 kl. 15.21 UTC · 21h 38m

    IssuesMindre hændelse
    Berørte komponenter
    Doxy.me webpages
    1. 10. januar 2023 kl. 15.21 UTCinvestigating

      We are currently investigating an issue where older versions of web browsers (Safari, Chrome, Firefox, Edge) are not allowing doxy.me to load. Updating your browser to the latest version will allow doxy.me to load. Browsers able to load doxy.me: Safari 15.4 and newer Chrome 93 and newer Firefox 92 and newer Edge 93 and newer If you or your client is impacted at this time, our help article will help guide you to update.

    2. 10. januar 2023 kl. 17.39 UTCidentified

      We have determined the root cause for this incident and are currently testing a fix. At this time, we expect the fix to be deployed early tomorrow, between 3:00am and 7:00am EST (between 08:00 and 12:00 UTC).

    3. 11. januar 2023 kl. 12.59 UTCresolved

      We have deployed a fix restoring functionality to the out of date browsers. We recommend keeping your devices and browsers up to date in general, but do apologize for any disruption this incident may have caused. We will share the post mortem within the next few business days.

    4. 13. januar 2023 kl. 18.40 UTCpostmortem

      **Summary of event:** On January 10th, an update caused out-of-date browsers to not load [doxy.me](http://doxy.me/). **Business Impacts:** Patients or providers using the impacted browsers were unable to access [doxy.me](http://doxy.me/). **Root cause:** One of the software packages used in our code was updated on January 10th, 2023 at 08:20 AM UTC. The updated version was incompatible with and no longer supported older browser versions, including any versions older than the following: * Chrome: 93 \(released August 31st, 2021\) * Firefox: 92 \(released September 7th, 2021\) * Safari: 15.4 \(released March 15th, 2022\) * Edge:  93 \(released August 3rd, 2021\) **How was the issue resolved:** [Doxy.me](http://doxy.me/) released a fix that reverted the update to the software packages on January 11th, at 8:03 AM UTC. **Preventative next steps:** We will be updating our internal system requirements and our supported browser policies. Once approved, we will increase our communication efforts with our customers to make it easier for them to recognize when they are using an out-of-date browser and how to update it. We will also shore up our testing coverage to better detect these problems in advance. Thank you for your patience.