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    Drip driftsforstyrrelser

    49 Drip incidents · november 2020 — official updates, affected components, duration and resolution details.

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    Drip App Disruption

    Startede 9. juni 2026 kl. 16.05 UTC · 58m

    IssuesMindre hændelse
    Berørte komponenter
    User InterfaceWorkflows and RulesSupport SystemsEmail SendingNew People AddsAnalyticsREST and JavaScript APIs
    1. 9. juni 2026 kl. 16.05 UTCinvestigating

      We are currently experiencing elevated errors in the Drip application for page loads and incoming API calls. Our development team is investigating the issue and will post an update as soon as we have more information.

    2. 9. juni 2026 kl. 17.02 UTCresolved

      The issue affecting the app disruption has been resolved. Normal operations have resumed. Please reach out to [email protected] if you have any questions.

    Degraded Analytics and Timeline Events

    Startede 8. maj 2026 kl. 01.03 UTC · 2h 48m

    Pending
    Berørte komponenter
    User InterfaceAnalytics
    1. 8. maj 2026 kl. 01.03 UTCinvestigating

      We are experiencing some delays in analytics and timeline events due to a third-party vendor. Some users may see delayed, incomplete, or unavailable analytics data. Core application functionality is not affected. We are monitoring and will provide updates as more information becomes available.

    2. 8. maj 2026 kl. 03.51 UTCresolved

      The issue affecting analytics has been fully resolved. All analytics functionality has returned to normal. Thank you for your patience while we worked through this issue. Please reach out to [email protected] for any questions.

    Workflow Action Node Outage

    Startede 20. april 2026 kl. 23.51 UTC · 1d 16h

    OutageStørre hændelse
    Berørte komponenter
    Workflows and Rules
    1. 20. april 2026 kl. 23.51 UTCidentified

      We’re currently investigating a partial outage affecting workflows action nodes that removes a tag that started at 11:40 CST. Our team is actively working to fix the issue, and we’ll provide an update as soon as we have more information.

    2. 21. april 2026 kl. 18.22 UTCidentified

      We have identified all the people affected by the node action to remove tags, and we are working on fixing the issue. We will provide an update as soon as we have more details.

    3. 22. april 2026 kl. 16.22 UTCresolved

      Our team has successfully resolved the issue here, and has put measures in place to address those profiles affected. Our apologies for any inconvenience this caused and thanks so much for your patience. Please reach out to the Support team through the in-app widget or through email at [email protected] if you have any questions or concerns.

    Drip App Disruption

    Startede 2. marts 2026 kl. 11.20 UTC · 6h 19m

    IssuesMindre hændelse
    Berørte komponenter
    User InterfaceWorkflows and RulesSupport SystemsEmail SendingNew People AddsREST and JavaScript APIs
    1. 2. marts 2026 kl. 11.20 UTCinvestigating

      We are currently experiencing elevated errors in the Drip application. Our development team is investigating the issue and will post an update as soon as we have more information.

    2. 2. marts 2026 kl. 17.39 UTCresolved

      The issue affecting the app disruption has been resolved. Normal operations have resumed. Please reach out to [email protected] if you have any questions.

    Major Outage

    Startede 22. december 2025 kl. 00.46 UTC · 2h 30m

    OutageKritisk hændelse
    Berørte komponenter
    User InterfaceWorkflows and RulesSupport SystemsEmail SendingNew People AddsAnalyticsREST and JavaScript APIs
    1. 22. december 2025 kl. 00.46 UTCinvestigating

      We are currently investigating a major outage affecting all services. Users may be unable to access the application at this time. Our engineering team is fully engaged and working to identify the root cause. We apologize for the disruption and will provide another update as soon as we have more information.

    2. 22. december 2025 kl. 01.13 UTCmonitoring

      We have successfully restored service and are recovering. All systems are now operational and performing as expected. We are currently monitoring the platform closely to ensure continued stability before officially marking this as resolved.

    3. 22. december 2025 kl. 03.16 UTCresolved

      All systems are fully operational. Please reach out to [email protected] if you have any questions.

    Workflow Performance Issues

    Startede 22. oktober 2025 kl. 01.38 UTC · 26m

    IssuesMindre hændelse
    Berørte komponenter
    Workflows and Rules
    1. 22. oktober 2025 kl. 01.38 UTCinvestigating

      We’re currently investigating performance issues affecting workflows. Our team is actively working to identify the cause, and we’ll provide an update as soon as we have more information.

    2. 22. oktober 2025 kl. 02.04 UTCresolved

      The issue affecting workflow performance has been resolved. Normal operations have resumed. Please reach out to [email protected] if you have any questions.

    Analytics Delayed

    Startede 20. oktober 2025 kl. 22.44 UTC · 14h 24m

    IssuesMindre hændelse
    Berørte komponenter
    Analytics
    1. 20. oktober 2025 kl. 22.44 UTCidentified

      We’ve identified an issue affecting Analytics, which are currently failing to update in real time. All other analytics and services remain operational. There is no data loss — data is being captured as expected but is not yet reflected in reporting within the app. Our team is working to restore real-time updates as quickly as possible. We’ll provide another update once analytics are fully refreshed.

    2. 21. oktober 2025 kl. 13.08 UTCresolved

      This incident has been resolved. There was no data loss during this incident — all click activity has been recorded and reflected accurately. Thank you for your patience while we worked to restore full functionality.

    App Performance Delays Ongoing

    Startede 20. oktober 2025 kl. 13.41 UTC · 9h 1m

    IssuesMindre hændelse
    Berørte komponenter
    User InterfaceWorkflows and RulesEmail SendingREST and JavaScript APIs
    1. 20. oktober 2025 kl. 13.41 UTCmonitoring

      Previously identified service disruptions in our system due to an outage on AWS are ongoing. The team is continuing to monitor. We apologize for any inconvenience this may be causing and will update you as we continue to monitor the situation closely.

    2. 20. oktober 2025 kl. 14.26 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 20. oktober 2025 kl. 16.25 UTCidentified

      Our team is continuing to monitor and implement workarounds to address the ongoing AWS outage.

    4. 20. oktober 2025 kl. 16.55 UTCidentified

      We’re seeing an escalation in the ongoing AWS outage affecting our infrastructure. This may lead to broader service interruptions or degraded performance. Our team is continuing to monitor and implement workarounds where able.

    5. 20. oktober 2025 kl. 21.25 UTCmonitoring

      Our web application is slowly coming back online as AWS restores functionality to its infrastructure, systems, and services. Email sending, especially single email campaigns are still failing and we're working to bring it back online. All single email campaigns will be eventually sent, many will be delayed as we bring our services back online.

    6. 20. oktober 2025 kl. 21.39 UTCidentified

      Our web application is slowly coming back online as AWS restores functionality to its infrastructure, systems, and services. Email sending, especially single email campaigns are still failing and we're working to bring it back online. All single email campaigns will be eventually sent, many will be delayed as we bring our services back online.

    7. 20. oktober 2025 kl. 22.21 UTCmonitoring

      Emails are now being sent successfully, though there is a large backlog due to the earlier outage. Messages may take additional time to process as the backlog clears. At this time, we believe all services are recovering and are under strict monitoring.

    8. 20. oktober 2025 kl. 22.42 UTCresolved

      We’ve resolved the issue with AWS that has been affecting our systems. All services are now fully operational, and email sends have completed. We’ve cleared the backlog and confirmed that emails are sending normally. Our team will continue to monitor performance to ensure everything remains stable.

    App Performance Delays

    Startede 20. oktober 2025 kl. 09.48 UTC · 1h 15m

    IssuesMindre hændelse
    Berørte komponenter
    User InterfaceWorkflows and RulesREST and JavaScript APIs
    1. 20. oktober 2025 kl. 09.48 UTCmonitoring

      We have identified and are currently monitoring a service disruption in our system due to an outage on AWS. We apologize for any inconvenience this may be causing and will update you as we continue to monitor the situation closely.

    2. 20. oktober 2025 kl. 11.03 UTCresolved

      The earlier outage has now been resolved. Please reach out to [email protected] if you see any lingering issues.

    Email Sends not reflected in Activity Timeline

    Startede 18. august 2025 kl. 15.37 UTC · 4h 9m

    IssuesMindre hændelse
    Berørte komponenter
    User InterfaceEmail Sending
    1. 18. august 2025 kl. 15.37 UTCinvestigating

      We are currently investigating a UI issue where email send and receipt data is not appearing on profiles. This is also affecting segmentation for recipients, which may show as blank. Please note that despite this display issue, emails are still being successfully sent. We apologize for any inconvenience this may cause and will provide an update as soon as we have more information.

    2. 18. august 2025 kl. 15.42 UTCmonitoring

      The team has identified and pushed out a fix to address the issue. Affected events are recovering, we're continuing to monitor.

    3. 18. august 2025 kl. 19.46 UTCresolved

      The team has confirmed all delivery events have been recovered and are displayed on affected profiles. Issue resolved.

    Increased Loading Times

    Startede 23. maj 2025 kl. 16.36 UTC · 51m

    IssuesMindre hændelse
    Berørte komponenter
    User Interface
    1. 23. maj 2025 kl. 16.36 UTCinvestigating

      We have received reports that some users are seeing longer-than-normal loading times when accessing some pages within the application. Our team is investigating, and updates will be provided as soon as they become available.

    2. 23. maj 2025 kl. 17.27 UTCresolved

      We are happy to report that page loading issues have been successfully resolved. If you have any additional questions or concerns, please don't hesitate to reach out to us at [email protected]. Thank you for your patience and we apologize for any inconvenience this caused.

    Event processing delays

    Startede 17. marts 2025 kl. 13.29 UTC · 2h 31m

    OutageStørre hændelse
    Berørte komponenter
    User InterfaceWorkflows and RulesEmail SendingREST and JavaScript APIs
    1. 17. marts 2025 kl. 13.29 UTCinvestigating

      We are currently experiencing a delay in processing events related to segmentation, workflows, analytics and email deliveries. Our team is working to identify the problem and deploy a fix at which point we'll begin processing through the backlog of events to restore the expected processing time for all events. We apologize for any inconvenience this may be causing and we will be back here with an update shortly. Thank you for your patience.

    2. 17. marts 2025 kl. 14.48 UTCinvestigating

      We are continuing to investigate this issue. 500 errors have been reported for some posts to the API.

    3. 17. marts 2025 kl. 15.32 UTCmonitoring

      Our team has identified the problem and has deployed a fix. We're currently processing through the backlog of events to restore the expected processing time for all events.

    4. 17. marts 2025 kl. 16.00 UTCresolved

      We have resolved the delays and are back to normal. If you see any other issues from this, please reach out to [email protected]

    Increased Loading Times Reported

    Startede 13. marts 2025 kl. 14.00 UTC · 2h 0m

    IssuesMindre hændelse
    Berørte komponenter
    User Interface
    1. 13. marts 2025 kl. 14.00 UTCinvestigating

      We have received reports that some users are seeing longer than normal loading times when accessing some pages within the application. Our team is investigating, and updates will be provided as soon as they become available.

    2. 13. marts 2025 kl. 15.20 UTCidentified

      The team has identified the source of the issue and how it was affecting load times, and they are working to resolve it currently. We expect to make another update shortly.

    3. 13. marts 2025 kl. 16.00 UTCresolved

      We are happy to report that page loading issues have been successfully resolved. If you have any additional questions or concerns, please don't hesitate to reach out to us at [email protected]. Thank you for your patience and we apologize for any inconvenience this caused.

    Drip App Disruption

    Startede 27. februar 2025 kl. 15.24 UTC · 1h 18m

    IssuesMindre hændelse
    Berørte komponenter
    User Interface
    1. 27. februar 2025 kl. 15.24 UTCinvestigating

      We are currently experiencing elevated errors in the Drip application. Our development team is investigating the issue and will post an update as soon as we have more information.

    2. 27. februar 2025 kl. 15.44 UTCmonitoring

      A fix has been implemented and we're monitoring the results.

    3. 27. februar 2025 kl. 15.48 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 27. februar 2025 kl. 16.42 UTCresolved

      We are pleased to report that our service has been fully restored. Thank you for your patience and please contact our support team at [email protected] if you have any additional questions.

    Event processing delay

    Startede 20. november 2024 kl. 22.27 UTC · 40m

    IssuesMindre hændelse
    Berørte komponenter
    User InterfaceWorkflows and Rules
    1. 20. november 2024 kl. 22.27 UTCidentified

      We are currently experiencing a delay in processing events related to segmentation, workflows and purchase analytics. Our team has already identified the problem and has deployed a fix. We're currently processing through the backlog of events to restore the expected processing time for all events. We apologize for any inconvenience this may be causing and we will be back here with an update shortly. Thank you for your patience.

    2. 20. november 2024 kl. 22.50 UTCmonitoring

      Backlog of events has been processed and the team is monitoring to ensure there are no further delays.

    3. 20. november 2024 kl. 23.07 UTCresolved

      We have resolved the delays and are back to normal. If you see any other issues from this, please reach out to [email protected]

    Delays in workflow triggers and decisions

    Startede 29. juli 2024 kl. 18.39 UTC · 2h 27m

    IssuesMindre hændelse
    Berørte komponenter
    Workflows and Rules
    1. 29. juli 2024 kl. 18.39 UTCidentified

      We are currently working to address delays in people processing through workflow triggers and decisions. We understand the inconvenience this can cause and are actively working to address the issue. We'll provide an update here as soon as we have more information.

    2. 29. juli 2024 kl. 21.06 UTCresolved

      We have resolved the delays and are back to normal. If you see any other issues from this, please reach out to [email protected]

    Workflow event processing experiencing delays

    Startede 15. maj 2024 kl. 17.09 UTC · 4h 22m

    Pending
    Berørte komponenter
    Workflows and Rules
    1. 15. maj 2024 kl. 17.09 UTCinvestigating

      We are currently experiencing a delay in processing events specific to workflow actions. Our team is working diligently to restore the expected processing time for all events. We apologize for any inconvenience this may be causing and we will be back here with an update shortly. Thank you for your patience.

    2. 15. maj 2024 kl. 21.31 UTCresolved

      Our engineers have found and resolved the root cause of the event processing delays. Processing times are now back to normal, we apologize for any inconvenience this has caused and appreciate your understanding.

    Campaign scheduling disabled

    Startede 31. januar 2024 kl. 14.49 UTC · 59m

    IssuesMindre hændelse
    Berørte komponenter
    User InterfaceEmail Sending
    1. 31. januar 2024 kl. 14.49 UTCidentified

      The "Schedule immediately" button for Single Email Campaigns is disabled for some users. The root issue has been identified and a resolution will be implemented ASAP. This status page will be updated as soon as functionality is returned.

    2. 31. januar 2024 kl. 15.24 UTCmonitoring

      A fix has been implemented and we are monitoring the results. Please reach out to [email protected] if you are still unable to schedule Single Email Campaigns.

    3. 31. januar 2024 kl. 15.48 UTCresolved

      This incident has been resolved. Thank you for your patience while our teams investigated the issue! Please reach out to [email protected] if you are experiencing any further issues with scheduling Single Email Campaigns.

    Delays with the User Interface

    Startede 24. november 2023 kl. 16.28 UTC · 7h 38m

    IssuesMindre hændelse
    Berørte komponenter
    User InterfaceWorkflows and Rules
    1. 24. november 2023 kl. 16.28 UTCidentified

      We are currently experiencing a delay processing events in our system. Our team is working diligently to restore expected processing time for all events. We apologize for any inconvenience this may be causing and will provide updates as we have them. Thank you for your patience.

    2. 24. november 2023 kl. 17.30 UTCidentified

      Events are currently processing as normal and the system that displays events to our User Interface is delayed. Thank you for your patience while our team works to resolve this issue. We will continue to post new information as it becomes available.

    3. 24. november 2023 kl. 17.39 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 25. november 2023 kl. 00.05 UTCresolved

      We are happy to report the delays in processing and displaying events has been resolved. Please reach out to [email protected] if you continue to see issues or have any additional concerns. Thank you for sticking with us!

    Subscriber Profiles and Email Series Unable to Load

    Startede 28. september 2023 kl. 20.58 UTC · 8h 3m

    OutageStørre hændelse
    Berørte komponenter
    User InterfaceWorkflows and RulesEmail SendingNew People AddsREST and JavaScript APIs
    1. 28. september 2023 kl. 20.58 UTCinvestigating

      Drip is currently experiencing some service interruptions that are impacting the ability to load subscriber profiles and email series lists. Our team is investigating and we will provide an update as soon as we have more information.

    2. 29. september 2023 kl. 01.21 UTCidentified

      We've identified the root of the degradation and believe that an underlying issue with one of our upstream providers is causing delays as well as performance slowdowns. Until that issue has been resolved, we expect performance within Drip to continue to be impacted. Our team is continuing to investigate other solutions and will post additional updates as we have them.

    3. 29. september 2023 kl. 05.00 UTCresolved

      We are happy to report that all systems have returned to normal. If you are still seeing issues with performance, please reach out to our support team via [email protected]. Thank you for sticking with us!