Ecobee driftsforstyrrelser

1. 15. september 2026 kl. 09.49 UTCinvestigating

   Vi har modtaget rapporter om, at SmartCamera Online Services ikke fungerer som forventet. Vores team leder efter en løsning. Brugere er i øjeblikket ude af stand til at få begivenheder eller meddelelser til begivenheder for SmartCamera. Vi sætter pris på din tålmodighed, mens vi arbejder på at løse dette problem så hurtigt som muligt. Bliv hængende for opdateringer.

2. 15. september 2026 kl. 10.17 UTCidentified

   Vi har med succes holdt problemet fast og handler hurtigt med et fix. Bliv der!

3. 15. september 2026 kl. 10.22 UTCmonitoring

   Vi har gennemført en løsning, og vi holder nøje øje med situationen. Undskyld for enhver afbrydelse dette har forårsaget, og vi virkelig sætter pris på din fortsatte tålmodighed.

4. 15. september 2026 kl. 10.29 UTCresolved

   Gode nyheder! Det spørgsmål, vi har oplevet, er blevet løst. Hvis du stadig har nogle problemer, foreslår vi at lukke og genstarte ecobee app 'en.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 2. september 2026 kl. 21.12 UTCidentified

   Vi har identificeret en fejl, der påvirker Smart Thermostat Premium og SmartThermostat med stemmestyring, hvilket får temperaturer til at læse højere, end de burde. Vi arbejder aktivt på en rettelse, og vil give opdateringer så hurtigt som muligt på en anslået opløsning.

2. 9. september 2026 kl. 23.30 UTCmonitoring

   En rettelse til fejlslagen Smart Thermostat Premium og SmartThermostat med stemmestyringsenheder, der er blevet genstartet siden Aug. 23 er begyndt at rulle ud.

3. 23. september 2026 kl. 20.23 UTCmonitoring

   Fixet er blevet indsat til langt de fleste af de berørte termostater. Et lille antal Smart Thermostat Premium enheder er stadig påvirket. Hvis din enhed kører 4.10.7.44, er det ikke blevet opgraderet på grund af yderligere tredjeparts godkendelse eller prøvning kræves. Vi arbejder sammen med tredjepartspartnere for at løse problemet for alle resterende berørte termostater så hurtigt som muligt.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 29. juli 2026 kl. 14.31 UTCinvestigating

   Vi har modtaget rapporter om, at SmartCamera Online Services ikke fungerer som forventet. Vores team leder efter en løsning. Nogle mennesker kan bemærke, at de ikke er i stand til at få adgang til deres SmartCameras fra Hjemmesiden i en lille periode. Vi sætter pris på din tålmodighed, mens vi arbejder på at løse dette problem så hurtigt som muligt. Bliv hængende for opdateringer.

2. 29. juli 2026 kl. 14.37 UTCinvestigating

   Vi har modtaget rapporter om, at SmartCamera Online Services ikke fungerer som forventet. Vores team leder efter en løsning. Nogle kunder kan bemærke, at de er periodisk ude af stand til at få adgang til deres SmartCameras fra ecobee app. Optagelser og sikkerhedsarrangementer vil stadig fungere som normalt. Vi sætter pris på din tålmodighed, mens vi arbejder på at løse dette problem så hurtigt som muligt. Bliv hængende for opdateringer.

3. 29. juli 2026 kl. 18.01 UTCidentified

   Vi har med succes holdt problemet fast og handler hurtigt med et fix. Bliv der!

4. 29. juli 2026 kl. 18.30 UTCmonitoring

   Vi har gennemført en løsning, og vi holder nøje øje med situationen. Undskyld for enhver afbrydelse dette har forårsaget, og vi virkelig sætter pris på din fortsatte tålmodighed.

5. 29. juli 2026 kl. 18.38 UTCresolved

   Gode nyheder! Det spørgsmål, vi har oplevet, er blevet løst. Hvis du stadig har nogle problemer, foreslår vi at lukke og genstarte ecobee app 'en.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 11. juni 2026 kl. 18.00 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 11. juni 2026 kl. 18.10 UTCmonitoring

   Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

3. 11. juni 2026 kl. 18.15 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 19. maj 2026 kl. 20.28 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, or SmarThings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 19. maj 2026 kl. 20.40 UTCidentified

   Hi, again! We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

3. 19. maj 2026 kl. 20.41 UTCmonitoring

   We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

4. 19. maj 2026 kl. 21.14 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 19. maj 2026 kl. 20.16 UTCinvestigating

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 19. maj 2026 kl. 20.39 UTCidentified

   Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

3. 19. maj 2026 kl. 20.42 UTCmonitoring

   The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.

4. 19. maj 2026 kl. 21.13 UTCresolved

   Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 19. maj 2026 kl. 01.56 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 19. maj 2026 kl. 03.17 UTCmonitoring

   Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

3. 19. maj 2026 kl. 03.27 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 2. april 2026 kl. 13.34 UTCmonitoring

   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

2. 2. april 2026 kl. 13.50 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 19. marts 2026 kl. 20.45 UTCinvestigating

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 19. marts 2026 kl. 20.49 UTCinvestigating

   We are continuing to investigate this issue.

3. 19. marts 2026 kl. 20.53 UTCinvestigating

   Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

4. 19. marts 2026 kl. 20.58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 19. marts 2026 kl. 21.37 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 19. marts 2026 kl. 22.43 UTCresolved

   This incident has been resolved.

1. 23. februar 2026 kl. 21.40 UTCidentified

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 23. februar 2026 kl. 21.42 UTCidentified

   Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

3. 23. februar 2026 kl. 22.07 UTCresolved

   Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 19. januar 2026 kl. 18.16 UTCinvestigating

   We are aware of an issue where SmartCamera Online Services are not functioning as expected. Our team is actively investigating and working on a resolution. Customers with Professional Monitoring may notice that videos are not being exported to RapidSOS for events. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 19. januar 2026 kl. 18.38 UTCmonitoring

   Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

3. 19. januar 2026 kl. 19.23 UTCresolved

   Case closed! The incident we were experiencing with Professional Monitoring has been resolved.

1. 10. januar 2026 kl. 02.35 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 10. januar 2026 kl. 06.33 UTCresolved

   The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 18. november 2025 kl. 13.34 UTCidentified

   Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.

2. 18. november 2025 kl. 14.42 UTCidentified

   We are continuing to work on a fix for this issue.

3. 18. november 2025 kl. 14.43 UTCidentified

   We continue to experience a service interruption due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

4. 18. november 2025 kl. 15.53 UTCidentified

   We continue to experience a service degradation due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

5. 18. november 2025 kl. 16.49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 18. november 2025 kl. 18.45 UTCresolved

   And that’s all, folks! The incident we were experiencing has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 24. oktober 2025 kl. 18.33 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 24. oktober 2025 kl. 18.42 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 20. oktober 2025 kl. 16.18 UTCmonitoring

   We’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

2. 20. oktober 2025 kl. 16.23 UTCmonitoring

   Customers may notice a delay in recorded videos becoming visible in the mobile app. This is due to an ongoing issue with our cloud provider. We're monitoring the situation and will issue further updates as they are available

3. 21. oktober 2025 kl. 08.58 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 20. oktober 2025 kl. 10.04 UTCinvestigating

   We’ve received reports of Subscriptions services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to manage their SmartBuildings, Air Filters, or Smart Security subscriptions at this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 20. oktober 2025 kl. 10.06 UTCidentified

   We are currently experiencing a service interruption due to an ongoing AWS outage. Our team is working on restoring full services as soon as possible.

3. 20. oktober 2025 kl. 10.52 UTCmonitoring

   The AWS service interruption has been resolved and services are beginning to recover. We will continue to monitor.

4. 20. oktober 2025 kl. 13.42 UTCresolved

   Good news! Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 20. oktober 2025 kl. 07.57 UTCinvestigating

   We’ve received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera snapshots and videos. Your SmartCamera live feed is still available with the ecobee app but video may not be recorded during this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 20. oktober 2025 kl. 08.00 UTCinvestigating

   We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

3. 20. oktober 2025 kl. 10.07 UTCmonitoring

   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

4. 20. oktober 2025 kl. 10.33 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 20. oktober 2025 kl. 07.48 UTCidentified

   We’re happy to report we’ve discovered the root cause of disruption to Alexa Voice Service and are fixing the problem right now.

2. 20. oktober 2025 kl. 10.07 UTCmonitoring

   A solution for Alexa Voice Service interruption has been implemented and we’re continuing to keep an eye on things.

3. 20. oktober 2025 kl. 14.48 UTCresolved

   Case closed, folks. We’re pleased to let you know the problem we were experiencing with Alexa Voice Service has been resolved.

1. 27. august 2025 kl. 17.15 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, IFTTT, or Smarthings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 27. august 2025 kl. 17.19 UTCinvestigating

   We are continuing to investigate this issue.

3. 27. august 2025 kl. 17.38 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 27. august 2025 kl. 19.37 UTCidentified

   We are continuing to work on a fix for this issue.

5. 27. august 2025 kl. 20.16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 27. august 2025 kl. 20.50 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 27. august 2025 kl. 22.56 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 27. august 2025 kl. 04.15 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, IFTTT, or Smarthings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 27. august 2025 kl. 06.23 UTCmonitoring

   We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

3. 27. august 2025 kl. 06.46 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.