Elation Health driftsforstyrrelser

1. 13. juli 2026 kl. 23.42 UTCresolved

   13 juli 2026 12: 15 PM PDT Undersøgelse - Vi ser en forhøjet frekvens af fejl og timeouts til diagnosticering kode søgning på grund af en afbrydelse påvirker opstrøms leverandør, der leverer disse data. Dette vil påvirke søgning efter diagnosekoder, samt automatiseringer baseret på disse koder (Note Assist, Elation Note, etc) Juli 13, 2026 1: 04PM PDT Undersøgelse - Vi oplever stadig fejl og timeouts til diagnosticering kode søgninger. Vi vil give eventuelle opdateringer, der er tilgængelige fra sælgeren. 13 juli 2026 1: 48PM PDT Identificeret - Vores leverandør har bekræftet, at de stadig aktivt arbejder på at kommentere dette spørgsmål. 13 juli 2026 2: 34PM PDT Identificeret - Vores leverandør har bekræftet årsagen til afbrydelsen og arbejder på at implementere en rettelse. Vi vil overvåge for tegn på forbedring. 13 juli 2026 4: 42PM PDT Løs - Vores leverandør har bekræftet deres fix er blevet gennemført, og vi ser tegn på fuld opsving.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 13. juli 2026 kl. 02.49 UTCresolved

   12 juli 2026 1: 34PM PDT Undersøgelse - Vores fax leverandør oplever i øjeblikket en service afbrydelse, hvilket resulterer i fejl, når du sender fax. Vi rækker ud efter flere oplysninger og vil give opdateringer, da de er tilgængelige. 12 juli 2026 6: 20PM PDT Identified - Vi har identificeret problemet med vores fax udbyder og arbejder mod en opløsning. Juli 12, 2026 7: 49PM PDT Resolved - Vi har implementeret en rettelse for dette problem og faxer er nu behandling normalt.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 19. juni 2026 kl. 18.15 UTCresolved

   19 juni 2026 8: 15AM PDT Overvågning - Vi er klar over en hændelse med Quest 's Lab e- bestilling system, påvirker kundernes evne til at indsende elektroniske lab ordre indlæg til Quest. Quest-holdet arbejder på at genoprette tjenesten. 19. juni 2026 11: 15AM PDT Resolved - Quest lab e- bestilling funktionalitet er blevet restaureret af Quest team.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 18. juni 2026 kl. 00.16 UTCresolved

   17 juni, 2026 12: 38PM PDT Undersøgelse - Vores team er ved at undersøge flere rapporter om besøg note skabelon fejl Juni 17, 2026 12: 53PM PDT Undersøgelse - Vi har været i stand til at reproducere dette problem og arbejder på at identificere en rettelse 17 juni 2026 1: 32PM PDT Overvågning - Vi har indsat en rettelse til dette problem og forventer skabeloner skal anvendes korrekt på dette tidspunkt. Vi arbejder på at implementere en holdbar fix for at eliminere enhver risiko for dette problem tilbagevendende (vi vil være aktivt overvåge, indtil dette fix er indsat) 17 juni 2026 5: 16 PM PDT Løs - Dette spørgsmål er nu helt løst

Automatisk oversat fra den officielle hændelsesopdatering.

1. 6. juni 2026 kl. 17.54 UTCresolved

   5. juni 2026 9: 45AM PDT Investigating - Vores team arbejder på at løse site langsommelighed og fejl, især relateret til besøg noter. 5. juni 2026 10: 14AM PDT Identificeret - Vores team fortsætter med at arbejde for at afbøde den forhøjede latency omkring note operationer. 5. juni 2026 11: 07AM PDT Identificeret - Vi har indsat ændringer til stort set at genoprette sundheden på platformen. Der er stadig nogle begrænsede indvirkning til funktioner som Chart Assist, som vi arbejder på at løse fuldt ud. Juni 6, 2026 10: 54AM PDT Opløst - Denne hændelse er nu løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 26. maj 2026 kl. 19.54 UTCresolved

   May 26, 2026 11:24AM PDT Investigating - We are investigating elevated latency across the EHR. May 26, 2026 12:00PM PDT Identified - We have identified the cause of the slowdown and are deploying additional server capacity. We expect system performance to improve as the new systems come online. May 26, 2026 12:11PM PDT Identified - We have identified the cause of this issue as being related to one of our search indexes which is experiencing higher than anticipated volume. We are investigating the source of the increased traffic, and also bringing additional capacity online. May 26, 2026 12:19PM PDT Monitoring - We are seeing significant signs of recovery. The new infrastructure is still coming online and performance hasn't returned fully to baseline, but is within a few percentage of what we expect at this time. We will continue to monitor the health of the platform. May 26, 2026 12:54PM PDT Resolved - The incident was cause by an increase in search traffic to our search endpoint, which was out of normally expected behavior. Capacity was added to the cluster to accommodate the increased demand. We continue to investigate the source of the increased traffic.

1. 11. maj 2026 kl. 15.54 UTCresolved

   May 11, 2026 8:07AM PDT Investigating - We are currently investigating an elevated rate of errors and request timeouts. May 11, 2026 8:12AM PDT Identified - We have identified the cause of this disruption and are working to address the issue May 11, 2026 8:15AM PDT Monitoring - Our fix has deployed and our internal performance metrics /error rates have returned to normal. May 11, 2026 8:54AM PDT Resolved -

1. 11. maj 2026 kl. 15.07 UTCresolved

   May 5, 2026 11:04AM PDT Identified - We are experiencing an issue with our clinical insights, and are working on a fix. May 5, 2026 11:38AM PDT Monitoring - The issue has been resolved, and our teams will continue to monitor. We apologize for the inconvenience. We are investigating ways to improve the resilience of one of our sub-systems, so that this issue does not reoccur. May 11, 2026 8:07AM PDT Resolved -

1. 4. maj 2026 kl. 17.02 UTCresolved

   May 4, 2026 9:14AM PDT Investigating - We are investigating reports of slow page performance and errors. We do not see any indication of issues in our site health metrics, and are investigating potential upstream connectivity issues. We will provide updates as they are available. May 4, 2026 9:28AM PDT Investigating - The connectivity issues appear limited to connection from AT&T. We are still investigating, but at this time all indications point to a ISP issue impacting AT&T customers. May 4, 2026 10:02AM PDT Resolved - We have been able to confirm this was an issue isolated to AT&T's network, which appears to have resolved now. We will continue to monitor for any further disruptions.

1. 24. april 2026 kl. 20.00 UTCresolved

   April 24, 2026 9:09AM PDT Identified - Approximately 50% of eprescriptions made via MDToolbox are failing. We have identified the root cause of the issue and are working on a fix. April 24, 2026 10:30AM PDT Monitoring - The fix for this issue has been deployed and we are seeing a decrease in error rates. April 24, 2026 10:54AM PDT Monitoring - While we have seen some signs of improvement, errors remain elevated. We are working to deploy a more comprehensive fix. April 24, 2026 1:00PM PDT Resolved - This issue has now been fully resolved

1. 8. april 2026 kl. 21.26 UTCresolved

   March 24, 2026 12:48PM PDT Investigating - We are currently investigating an issue with an underlying system that helps power several workflows on the EHR, including: - Agentic billing auto-queuing of claims - Coding automation for agentic billing - Claim scrubbing for agentic billing - Clinical insight search - Wordsmith - Automated text extraction from insurance card images - Automated patient form creation from images March 24, 2026 1:49PM PDT Identified - We have identified a contributing cause of this issue and are working on deploying a fix. March 24, 2026 2:37PM PDT Monitoring - We have deployed a potential fix to address this issue and are seeing some positive signs of recovery. March 24, 2026 4:31PM PDT Monitoring - We are continuing to see signs of recovery, but are actively monitoring as our platform continues to process a backlog of tasks and some backend supporting services remain unhealthy. March 24, 2026 5:40PM PDT Monitoring - We are continuing to see signs of recovery, but are actively monitoring as our platform continues to process a backlog of tasks and some backend supporting services remain unhealthy. March 24, 2026 6:39PM PDT Monitoring - We are continuing to see signs of recovery, but are actively monitoring as our platform continues to process a backlog of tasks and some backend supporting services remain unhealthy. March 24, 2026 7:47PM PDT Monitoring - Service levels have returned to nominal levels and we are continuing to monitor the system health. April 8, 2026 2:26PM PDT Resolved - We have deployed a fix that durably prevents this issue from occurring again.

1. 8. april 2026 kl. 20.34 UTCresolved

   April 8, 2026 8:25AM PDT Investigating - We are seeing an elevated rate of errors from Quest. We will reach out for more information and provide updates as they are available. April 8, 2026 9:40AM PDT Monitoring - Quest orders are processing correctly at this time. We are still awaiting confirmation from Quest as to the cause of this disruption. Will will continue to actively monitor the health of this integration. Any failed orders will need to be resent. April 8, 2026 1:34PM PDT Resolved -