Ellucian driftsforstyrrelser

1. 2. september 2026 kl. 15.11 UTCinvestigating

   Ellucian er klar over et problem, der påvirker Ellucian Insights for nogle kunder og er aktivt undersøger. Vi vil give opdateringer på denne status side som mere information bliver tilgængelig. Tak. Dit ellucianske hold

2. 2. september 2026 kl. 16.08 UTCinvestigating

   Ellucian fortsætter med at undersøge et problem, der påvirker Ellucian Insights for nogle kunder. Opdateringer vil fortsat blive givet på denne statusside. Tak. Dit ellucianske hold

3. 2. september 2026 kl. 16.50 UTCmonitoring

   Ellucian identificerede et problem med Ellucian Insights og Ellucian Intelligent Processes (EIP) påvirker flere kunder. Et fix er blevet brugt til produktion, og vi observerer betydeligt forbedret ydeevne på tværs af begge systemer. Vi vil fortsat overvåge miljøet for at sikre, at problemet er løst fuldt ud. Tak. Dit ellucianske hold

4. 2. september 2026 kl. 17.30 UTCresolved

   Ellucian har løst et problem, der berører Ellucian Insights og Ellucian Intelligent Processes (EIP) for nogle kunder. Tjenesten fungerer som forventet, og vi vil fortsætte med at overvåge. Tak. Dit ellucianske hold

Automatisk oversat fra den officielle hændelsesopdatering.

1. 20. august 2026 kl. 14.49 UTCinvestigating

   Ellucian er klar over et spørgsmål, der påvirker Smart Plan for nogle kunder og er aktivt undersøger. Vi vil give opdateringer på denne status side som mere information bliver tilgængelig. Tak. Dit ellucianske hold

2. 20. august 2026 kl. 16.17 UTCmonitoring

   Ellucian har løst problemet og genoprettet tjenesten. Vi vil fortsat aktivt overvåge tjenesten. Yderligere opdateringer vil blive givet på denne statusside. Tak. Dit ellucianske hold

3. 20. august 2026 kl. 16.58 UTCresolved

   Ellucian har løst et problem, der påvirker Smart Plan for nogle kunder. Tjenesten fungerer som forventet, og vi vil fortsætte med at overvåge. Tak. Dit ellucianske hold

Automatisk oversat fra den officielle hændelsesopdatering.

1. 6. august 2026 kl. 13.19 UTCinvestigating

   Ellucian is investigating the cases created over 8/5-8/6 regarding long running transformation jobs and will post an update shortly Thank You, Your Ellucian Team

2. 6. august 2026 kl. 14.26 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and actively developing & deploying mitigation steps to stabilize Insights. Thank You, Your Ellucian Team

3. 6. august 2026 kl. 15.23 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and is actively rolling out mitigation steps to the Insights environments over the next hour.  Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

4. 6. august 2026 kl. 16.10 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and has rolled out mitigation steps via service scaling, which the team is continuing to monitor impact on job throughput. Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

5. 6. august 2026 kl. 17.25 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team

6. 6. august 2026 kl. 18.13 UTCinvestigating

   Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed. Thank You, Your Ellucian Team

7. 6. august 2026 kl. 19.42 UTCinvestigating

   Ellucian is monitoring transformation jobs' performance improvements. Jobs are still processing, but at a slower pace. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed. Thank You, Your Ellucian Team

8. 6. august 2026 kl. 20.01 UTCresolved

   Mitigation strategies have been applied and Insights' transformation jobs are now completing within expected timeframes. Ellucian is continuing to monitor transformation execution. Thank You, Your Ellucian Team

1. 5. august 2026 kl. 18.10 UTCinvestigating

   We're investigating performance issues affecting the Insights platform. Customers may experience delays running population jobs, ingesting data, and executing Insights - related Data Connect pipeline runs. Our team is actively working to restore normal performance. We'll provide updates as we progress. Thank You, Your Ellucian Team

2. 5. august 2026 kl. 19.25 UTCidentified

   Ellucian has identified a narrowed list of root causes for the performance degradation in production, and has deployed short-term mitigation measures to partially restore stability. The team is monitoring the Insights platform and developing root fixes to the application performance issues. Customers may still experience latency as the team explores other short-term mitigation measures. Thank You, Your Ellucian Team

3. 5. august 2026 kl. 22.22 UTCidentified

   Ellucian continues to monitor short term remediations and continues to work to improve system stability. Thank You, Your Ellucian Team

4. 5. august 2026 kl. 23.51 UTCresolved

   The short-term mitigations have been validated and operations are validated as returning to stable function. The team will continue to monitor the overall health of our core services over the remainder of this week. Thank You, Your Ellucian Team

1. 23. juli 2026 kl. 16.28 UTCidentified

   Ellucian er klar over et spørgsmål, der påvirker Student Financial Succes for nogle kunder og er aktivt undersøger. Vi vil give opdateringer på denne status side som mere information bliver tilgængelig. Tak. Dit ellucianske hold

2. 23. juli 2026 kl. 18.13 UTCidentified

   Ellucian med kendskab til et problem, der påvirker Student Financial Success linje af produkter, Student Forms, Campus Communicator, Scholarship Universe, Student Advisor / Virtual Advisor, Campus Metrics og Auto Forsoning for nogle kunder, der er relateret til en Azure udfald, vi overvåger og arbejder med Microsoft om en hurtig løsning på denne hændelse. Vi vil give opdateringer på denne status side som mere information bliver tilgængelig. Tak. Dit ellucianske hold

3. 23. juli 2026 kl. 18.55 UTCmonitoring

   Microsoft identificerede problemet forårsager Azure udfald og er begyndt opløsning. På dette tidspunkt Ellucian Student Financial Success linje af produkter er tilbage online. Vi vil fortsat overvåge situationen for at sikre fuld genoprettelse af alle tjenester. Yderligere opdateringer efter behov. Tak. Dit ellucianske hold

4. 23. juli 2026 kl. 20.48 UTCresolved

   Microsoft rettet problemet forårsager Azure udfald. På dette tidspunkt Ellucian Student Financial Success linje af produkter er tilbage online. Tak. Dit ellucianske hold

Automatisk oversat fra den officielle hændelsesopdatering.

1. 14. juli 2026 kl. 15.54 UTCidentified

   Ellucian er klar over et problem, der påvirker Ellucian Forms for nogle kunder og er aktivt undersøger. Vi vil give opdateringer på denne status side som mere information bliver tilgængelig. Tak. Dit ellucianske hold

2. 14. juli 2026 kl. 17.57 UTCidentified

   Ellucian fortsætter med at undersøge et problem, der påvirker Ellucian Forms for nogle kunder. Opdateringer vil fortsat blive givet på denne statusside. Tak. Dit ellucianske hold

3. 14. juli 2026 kl. 20.07 UTCmonitoring

   Ellucian er ved at implementere fix og vil aktivt overvåge et problem, der påvirker Ellucian Forms for nogle kunder. Opdateringer vil fortsat blive givet på denne statusside. Tak. Dit ellucianske hold

4. 14. juli 2026 kl. 20.40 UTCresolved

   Ellucian har løst et problem, der påvirker Ellucian Forms for nogle kunder. Tjenesten fungerer som forventet, og vi vil fortsætte med at overvåge. Tak. Dit ellucianske hold

Automatisk oversat fra den officielle hændelsesopdatering.

1. 24. juni 2026 kl. 01.34 UTCinvestigating

   Ellucian is aware of an issue affecting Insights for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 24. juni 2026 kl. 02.50 UTCidentified

   Ellucian continues to investigate an issue affecting Insights for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 24. juni 2026 kl. 03.02 UTCresolved

   Ellucian has resolved an issue affecting Insights for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 26. maj 2026 kl. 19.27 UTCinvestigating

   Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 26. maj 2026 kl. 20.31 UTCmonitoring

   Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 26. maj 2026 kl. 21.52 UTCresolved

   Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 21. maj 2026 kl. 15.05 UTCinvestigating

   Ellucian is aware of an issue affecting workflows for some Ellucian Recruit customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 21. maj 2026 kl. 16.02 UTCinvestigating

   Ellucian continues to investigate an issue affecting Ellucian Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 21. maj 2026 kl. 18.09 UTCinvestigating

   Ellucian continues to investigate an issue affecting workflows for some Ellucian Recruit customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

4. 21. maj 2026 kl. 18.32 UTCresolved

   Ellucian has resolved an issue affecting workflows for some Ellucian Recruit customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 14. maj 2026 kl. 16.03 UTCinvestigating

   Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 14. maj 2026 kl. 16.22 UTCinvestigating

   We are continuing to investigate this issue.

3. 14. maj 2026 kl. 17.02 UTCinvestigating

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

4. 14. maj 2026 kl. 20.05 UTCinvestigating

   Ellucian is aware of an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers and is actively investigating. We will continue to provide updates on this status page as more information becomes available.

5. 14. maj 2026 kl. 21.00 UTCidentified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

6. 14. maj 2026 kl. 22.26 UTCidentified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page.

7. 14. maj 2026 kl. 23.36 UTCidentified

   Ellucian continues to investigate an issue partially impacting email and workflows in Advance, Advise and Recruit for some customers. A support case has been submitted to Microsoft, they are currently investigating possible issues within the Exchange Online environment. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

8. 15. maj 2026 kl. 06.14 UTCresolved

   Ellucian has resolved an issue affecting email and workflows in Advance, Advise and Recruit for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 6. maj 2026 kl. 14.47 UTCidentified

   Ellucian is aware that Colleague SaaS customers may be experiencing issues accessing the Self-Service, User Interface or Colleague Web API applications. Ellucian Engineers have identified a solution and are working towards implementing that solution. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 6. maj 2026 kl. 15.48 UTCidentified

   Ellucian Engineers have implemented the solution to this issue and are currently validating the solution with impacted customers.

3. 6. maj 2026 kl. 15.54 UTCresolved

   Ellucian Engineers have implemented the solution to this issue, and all production services have been restored.

1. 10. april 2026 kl. 15.42 UTCinvestigating

   Ellucian is aware of an issue affecting Ellucian Forms for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 10. april 2026 kl. 16.03 UTCresolved

   Ellucian has resolved an issue affecting Ellucian Forms for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 26. marts 2026 kl. 15.47 UTCinvestigating

   Ellucian continues to investigate an issue affecting Colleague Document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

2. 26. marts 2026 kl. 16.46 UTCinvestigating

   Ellucian is aware of an issue affecting Colleague Document download for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

3. 26. marts 2026 kl. 18.52 UTCidentified

   Ellucian continues to investigate an issue identified which is affecting Colleague document download for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

4. 26. marts 2026 kl. 19.32 UTCresolved

   Ellucian has resolved an issue affecting Colleague Document download for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 18. marts 2026 kl. 16.08 UTCresolved

   Ellucian has resolved an issue affecting Person Manager for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 14. marts 2026 kl. 13.39 UTCinvestigating

   Ellucian is aware of an issue affecting Elevate for some customers in Canada and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 14. marts 2026 kl. 14.43 UTCresolved

   Ellucian has resolved an issue affecting Elevate for some customers in Canada. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 1. marts 2026 kl. 15.08 UTCinvestigating

   Ellucian is aware of an ongoing AWS outage impacting our Middle East customers and certain services. Our teams are actively investigating the issue. We will continue to provide updates on this status page as additional information becomes available. Thank You, Your Ellucian Team

2. 1. marts 2026 kl. 15.49 UTCinvestigating

   We are continuing to investigate this issue.

3. 1. marts 2026 kl. 15.51 UTCmonitoring

   We have completed validation of the environments hosted in the Middle East region, and all systems are currently operating as expected. We will continue to monitor the situation closely. If you encounter any issues with your specific environment, please open a support case, and our team will promptly investigate. Thank You, Your Ellucian Team

4. 2. marts 2026 kl. 03.41 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2. marts 2026 kl. 12.04 UTCmonitoring

   AWS reported loss of power in one availability zone yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore services outside of the impacted region in UAE.

6. 2. marts 2026 kl. 15.01 UTCmonitoring

   AWS reported loss of power in one availability zone in the Middle East Region yesterday. A few hours ago AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

7. 2. marts 2026 kl. 16.02 UTCmonitoring

   AWS reported loss of power in one availability zone in the Middle East Region yesterday. Earlier today, AWS reported loss of power in a second AZ, which has impacted services in the third remaining AZ. Ellucian is working with AWS to restore those services outside of the impacted Middle East Region.

8. 2. marts 2026 kl. 17.01 UTCmonitoring

   We are aware of issues impacting AWS in the Middle East Region, and are working directly with affected Ellucian customers to restore service. Ellucian is actively collaborating with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 3:00 PM US Eastern Time, or sooner if there is a significant change in status.

9. 2. marts 2026 kl. 20.03 UTCmonitoring

   Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 6:00 PM US Eastern Time, or sooner if there is a significant change in status.

10. 2. marts 2026 kl. 23.00 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 9:00 PM US Eastern Time, or sooner if there is a significant change in status.

11. 3. marts 2026 kl. 02.10 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update sooner if there is a significant change in status.

12. 3. marts 2026 kl. 02.25 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 12:00 AM US Eastern Time, or sooner if there is a significant change in status.

13. 3. marts 2026 kl. 05.05 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 03:00 AM US Eastern Time, or sooner if there is a significant change in status.

14. 3. marts 2026 kl. 08.01 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 06:00 AM US Eastern Time, or sooner if there is a significant change in status.

15. 3. marts 2026 kl. 11.04 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 08:00 AM US Eastern Time, or sooner if there is a significant change in status.

16. 3. marts 2026 kl. 13.10 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 11:00 AM US Eastern Time, or sooner if there is a significant change in status.

17. 3. marts 2026 kl. 15.58 UTCmonitoring

    Ellucian continues to work with AWS to restore affected services outside of the impacted Middle East Region, and this work remains in progress. We will provide the next update at 02:00 PM US Eastern Time, or sooner if there is a significant change in status.

18. 3. marts 2026 kl. 18.10 UTCmonitoring

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. For additional assistance, please contact Ellucian Support through the Customer Center.

19. 4. marts 2026 kl. 19.09 UTCmonitoring

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. For additional assistance, please contact Ellucian Support through the Customer Center. No components were marked as affected by this incident.

20. 5. marts 2026 kl. 22.00 UTCresolved

    Ellucian continues to work with AWS as we recover from the recent AWS outage that impacted our Middle East customers and certain services. Impact is now limited, and we will communicate directly with the small number of customers still affected moving forward. There will be no further updates for this incident on the Status Page.

1. 20. februar 2026 kl. 16.19 UTCidentified

   Ellucian is aware of an issue impacting Data Connect scheduled jobs and Insights refresh jobs in the EU, AP, and CA regions. Schedules created before February 13 may not trigger at their expected time. Schedules created after this date are not affected. Our team is actively working to resolve the issue and restore normal scheduling behavior as quickly as possible. We will provide updates as more information becomes available. Thank You, Your Ellucian Team

2. 20. februar 2026 kl. 17.18 UTCidentified

   The Australia Pacific region is fully restored, and schedules are triggering on time again. Team is currently applying the remaining fixes to the EU and CA regions.

3. 20. februar 2026 kl. 17.39 UTCresolved

   The regions of CA, and EU are fully restored and schedules are triggering again.

1. 19. februar 2026 kl. 16.33 UTCinvestigating

   Ellucian is aware of an issue affecting Person Manager for some customers with intermittent performance issues and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

2. 19. februar 2026 kl. 17.30 UTCinvestigating

   Ellucian continues to investigate an issue affecting Person Manager causing intermittent performance issues for some customers. Updates will continue to be provided on this status page. Thank You, Your Ellucian Team

3. 19. februar 2026 kl. 18.32 UTCinvestigating

   Ellucian is aware of an issue affecting Person Manager causing intermittent performance issues for some customers. We are continuing to investigate. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team

4. 19. februar 2026 kl. 19.30 UTCresolved

   Ellucian has resolved an issue affecting Person Manager for some customers with intermittent performance issues. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

1. 17. februar 2026 kl. 14.31 UTCresolved

   AWS performed an unscheduled minor upgrade of the PostgreSQL database, resulting in brief database downtime. During this window, Customer Data Connect pipeline runs experienced a momentary impact. All services are now operating normally.

1. 10. februar 2026 kl. 18.16 UTCresolved

   Ellucian has identified and resolved the issue that was temporarily affecting some users on the Experience Dashboard. Some Data Connect jobs were also interrupted or did not start at the scheduled time. Service has been restored to normal. Access to Ethos, Data Connect, Insights, and EIP may have been temporarily impacted during this time.