Emnify driftsforstyrrelser

1. 7. september 2026 kl. 12.52 UTCinvestigating

   Kære Enify Kunder, Mellem 11: 20 og 12: 10 UTC kan nogle kunder have oplevet intermitterende dataforbindelse. Den er allerede blevet afbødet, og vi overvåger nøje opsvinget. Yderligere opdateringer til at følge snart. Med venlig hilsen emnifér støttehold

2. 7. september 2026 kl. 14.01 UTCresolved

   Kære Enify Kunder, Denne hændelse er blevet løst, og vi kan bekræfte en stabil bedring efter tæt overvågning. Hvis du stadig har problemer, bedes du kontakte vores supporthold via vores hjælpecenter. Med venlig hilsen emnifér støttehold

Automatisk oversat fra den officielle hændelsesopdatering.

1. 1. august 2026 kl. 09.56 UTCmonitoring

   Kære Enify Kunder, Start kl 09: 00 UTC i dag, en autentificering service midlertidigt påvirket nye OpenVPN forbindelser på tværs af alle regioner, samt logins til emnify portal. Det varede cirka 40 minutter. Eksisterende VPN-forbindelser forblev aktive i hele forløbet. I denne periode kan kunderne have oplevet midlertidige begrænsninger, når de opretter nye OpenVPN-forbindelser eller logger ind på portalen. En rettelse er blevet anvendt, og alle tjenester er nu tilgængelige globalt. Vi overvåger fortsat platformen nøje for at sikre fortsat stabilitet. Med venlig hilsen emnifér støttehold

2. 1. august 2026 kl. 10.22 UTCresolved

   Kære Enify Kunder, Hændelsen er løst. Hvis du stadig har problemer, bedes du kontakte vores supporthold via vores hjælpecenter. Med venlig hilsen emnifér støttehold

Automatisk oversat fra den officielle hændelsesopdatering.

1. 27. juli 2026 kl. 13.15 UTCinvestigating

   Kære Enify Kunder, Vi observerer i øjeblikket et problem, der påvirker nøjagtigheden af trafikdata, hvilket kan forårsage forskelle i databrugerstatistik på tværs af rapporterne i portalen. Vores team arbejder aktivt på at identificere årsagen og løse problemet. Vi vil dele en anden opdatering, så snart mere information bliver tilgængelig. Med venlig hilsen emnifér støttehold

2. 27. juli 2026 kl. 13.26 UTCidentified

   Kære Enify Kunder, Vores team har identificeret årsagen til problemet og arbejder i øjeblikket på at gennemføre en rettelse. Vi vil fortsætte med at opdatere, efterhånden som der sker fremskridt. Med venlig hilsen emnifér støttehold

3. 27. juli 2026 kl. 16.09 UTCmonitoring

   Kære Enify Kunder, Der er blevet gennemført lempelsesforanstaltninger, og data for indeværende måned er nu tilgængelige i de berørte rapporter i ennify portalen. Mens vi fortsætter med at genoprette historiske data, rapport filtre er midlertidigt begrænset til den nuværende måned. Vores team vil fortsætte med at anvende inddrivelsesprocessen for den berørte tidsperiode og vil fortsætte med at levere opdateringer, når fremskridt er gjort. Med venlig hilsen emnifér støttehold

4. 3. august 2026 kl. 12.37 UTCresolved

   Kære Enify Kunder, Denne hændelse er blevet løst. Gendannelsesprocessen er afsluttet, og den midlertidige begrænsning af rapporteringsfiltrene er også blevet fjernet. Både aktuelle og historiske data er nu tilgængelige i de berørte rapporter i emnify portalen. Hvis du stadig har problemer, bedes du kontakte vores supporthold via vores hjælpecenter. Med venlig hilsen emnifér støttehold

Automatisk oversat fra den officielle hændelsesopdatering.

1. 24. juli 2026 kl. 12.32 UTCinvestigating

   Kære Enify Kunder, Vi er i øjeblikket ved at undersøge en forbindelse problem påvirker enheder tilsluttet via Tigo netværk i Colombia. Kunderne kan opleve intermitterende forbindelsesproblemer eller forringet service. Vores team arbejder aktivt sammen med netværksleverandøren for at undersøge problemet, identificere den egentlige årsag og genoprette normal service så hurtigt som muligt. Vi vil levere yderligere opdateringer, efterhånden som undersøgelsen skrider frem. Med venlig hilsen emnifér støttehold

2. 24. juli 2026 kl. 12.47 UTCinvestigating

   Kære Enify Kunder, Vi har kontaktet Tigo og arbejder aktivt sammen med deres team for at undersøge sagen. Vi afventer i øjeblikket yderligere oplysninger om den grundlæggende årsag og deres igangværende oprensningsindsats. I mellemtiden bør berørte SIM 'er fortsat have forbindelse gennem andre tilgængelige net, herunder Claro og Movistar. Vi vil fortsat overvåge situationen og give endnu en opdatering, så snart der foreligger flere oplysninger. Med venlig hilsen emnifér støttehold

3. 24. juli 2026 kl. 18.02 UTCinvestigating

   Efter yderligere kontrol og overvågning har vi bekræftet, at operatør Claro Colombia også oplever forringelse af tjenesten. Vi har allerede kontaktet denne operatør for at undersøge spørgsmålet yderligere. Yderligere opdateringer at følge.

4. 24. juli 2026 kl. 19.06 UTCidentified

   Vi fortsætter med at jage opdateringer på de to berørte netværk og et signaleringsselskab. Flere opdateringer at følge snart.

5. 25. juli 2026 kl. 03.30 UTCidentified

   Kære Enify Kunder, Virkningen af problemet påvirker også andre LATAM-operatører, navnlig i Mexico og Colombia, som kunne antyde et potentielt problem med sammenkoblingen signalforbindelser. Vi validerer med flere tests og arbejder tæt sammen med operatører og signalselskaber. Vi vil holde dig opdateret med flere opdateringer.

6. 26. juli 2026 kl. 17.28 UTCidentified

   Kære Enify Kunder, Vores nylige test viser stadig, at netværket er ustabilt på tværs af flere operatører i LATAM-regionen. Sammenfattende, se listen over lande nedenfor med mindst 1 netværk og LTE berørt. Colombia Peru Puerto Rico Formand Costa Rica Guatemala El Salvador Panama Honduras Vi arbejder løbende med vores roamingpartnere og signalerer luftfartsselskaber mod en løsning. Vi vil holde dig opdateret med flere opdateringer.

7. 27. juli 2026 kl. 11.24 UTCmonitoring

   Kære Enify Kunder, De berørte signalselskaber og netoperatører har løst problemet inden for deres net. Vores seneste netværkstest er bestået med succes, og vores overvågning bekræfter, at trafikken er forarbejdning som forventet og er vendt tilbage til normale niveauer. Vi vil fortsat overvåge trafikken nøje for at sikre fortsat stabilitet. Med venlig hilsen emnifér støttehold

8. 27. juli 2026 kl. 13.19 UTCresolved

   Kære Enify Kunder, Denne hændelse er blevet løst. Hvis du stadig har problemer, bedes du kontakte vores supporthold via vores hjælpecenter. Med venlig hilsen emnifér støttehold

Automatisk oversat fra den officielle hændelsesopdatering.

1. 10. juli 2026 kl. 17.12 UTCinvestigating

   Dear emnify customers, We are investigating issues with portal authentication, and we are looking into mitigating the issue. Further updates to follow shortly. Kind regards, emnify Support Team

2. 10. juli 2026 kl. 17.28 UTCidentified

   We have identified that a third-party provider caused the issue. As of writing, we are starting to see that error rates are going down. More updates to follow shortly.

3. 10. juli 2026 kl. 19.12 UTCresolved

   The incident has been resolved, and we confirm that portal authentication is fully functional again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

1. 30. juni 2026 kl. 17.43 UTCinvestigating

   Dear emnify Customers, We are currently investigating an issue affecting device quota management. At this time, customers may be unable to view or modify device quota settings. Existing quota configurations remain in effect and continue to function as expected, with no impact on devices currently using those settings. Our team is actively investigating the issue and working to restore full functionality. We will provide further updates as the investigation progresses. Kind regards, emnify Support Team

2. 30. juni 2026 kl. 18.05 UTCmonitoring

   Dear emnify Customers, We have identified the root cause of the issue and have successfully applied a fix. We have confirmed that device quota management is now functioning normally, and customers should once again be able to view and manage device quota settings. Our team will continue to monitor the service closely to ensure ongoing stability. Kind regards, emnify Support Team

3. 30. juni 2026 kl. 18.42 UTCresolved

   Dear emnify Customers, This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

1. 30. juni 2026 kl. 08.11 UTCinvestigating

   Kære Enify Kunder, Vi er i øjeblikket ved at undersøge en forbindelse problem påvirker enheder tilsluttet via Orange netværk i Guinea. Kunderne kan opleve intermitterende forbindelsesproblemer eller forringet service. Vores team arbejder aktivt sammen med netværksleverandøren for at undersøge problemet, identificere den egentlige årsag og genoprette normal service så hurtigt som muligt. Vi vil levere yderligere opdateringer, efterhånden som undersøgelsen skrider frem. Med venlig hilsen emnifér støttehold

2. 30. juni 2026 kl. 09.18 UTCinvestigating

   Kære Enify Kunder, Yderligere undersøgelser tyder på, at vores netværkstests mod både Cellcom og MTN også svigter, hvilket tyder på, at problemet påvirker forbindelsen på tværs af Guinea. Vi fortsætter med at arbejde tæt sammen med de berørte netværksudbydere for at fastslå årsagen til afbrydelsen og støtte genopretningen. Vores team overvåger situationen og vurderer eventuelle ændringer i tjenesten. Vi vil fortsætte med at sende opdateringer, som vi lærer mere. Med venlig hilsen emnifér støttehold

3. 30. juni 2026 kl. 18.25 UTCidentified

   Kære Enify Kunder, Vores seneste netværkstest mod Orange, Cellcom og MTN fortsætter med at indikere problemer med forbindelse. Vi er fortsat i tæt kontakt med de berørte operatører og koordinerer aktivt med dem, når de arbejder på at gennemføre korrigerende foranstaltninger og genoprette normal service. Vores team fortsætter med at overvåge situationen nøje, og vi vil dele den næste opdatering, når der er meningsfuld udvikling. Med venlig hilsen emnifér støttehold

4. 1. juli 2026 kl. 07.27 UTCidentified

   Kære Enify Kunder, Vores seneste netværkstest mod Orange er nu forbi, og vores overvågning viser, at trafikken er genoptaget på netværket, hvilket indikerer tegn på service opsving. På dette tidspunkt, men netværk tests mod Cellcom og MTN fortsætter med at mislykkes. Vi er fortsat i tæt kontakt med begge operatører for at forstå årsagen til den fortsatte afbrydelse og arbejder tæt sammen med dem, efterhånden som de fortsætter deres genopbygningsbestræbelser. Vi vil fortsat overvåge situationen nøje og dele den næste opdatering, så snart der sker en betydelig udvikling. Med venlig hilsen emnifér støttehold

5. 30. juli 2026 kl. 14.48 UTCresolved

   Kære Enify Kunder, Netværkstests mod Cellcom er nu forbi, hvilket indikerer, at forbindelsen er genoprettet. Da problemet med MTN stadig er i gang, har vi midlertidigt fjernet MTN fra de tilgængelige netværk i vores Guinea data planer om at minimere kundernes indvirkning. Kunderne kan fortsætte med at bruge alternative netværk i Guinea, som fungerer normalt. Vi vil fortsat overvåge situationen nøje og vil genaktivere MTN, når netværket viser stabil og pålidelig service. Med venlig hilsen emnifér støttehold

Automatisk oversat fra den officielle hændelsesopdatering.

1. 26. juni 2026 kl. 19.58 UTCinvestigating

   Dear emnify Customers, We are investigating a limit blocking issue that may be affecting multiple organizations. The team is working closely to mitigate the issue. Kind regards, emnify Support Team

2. 26. juni 2026 kl. 20.09 UTCidentified

   We have identified the issue and applied a fix. More updates to follow shortly while we look into the root cause further.

3. 26. juni 2026 kl. 20.23 UTCmonitoring

   We have applied a fix we are seeing positive results. We will closely monitor the situation.

4. 26. juni 2026 kl. 20.44 UTCresolved

   This incident has been resolved. In case you are still having issues, please submit a ticket to our Customer Support team via the help center.

1. 23. juni 2026 kl. 12.49 UTCinvestigating

   Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Vodafone network in Germany. In the meantime, we have blocked the network to help devices switch to other available networks, which are confirmed to be working as expected. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

2. 23. juni 2026 kl. 13.08 UTCmonitoring

   Our recent tests show that Vodafone Germany is operational again, thus we have now unblocked the network. We will closely monitor the situation and will provide an update accordingly.

3. 23. juni 2026 kl. 13.54 UTCresolved

   The issue has since been resolved, and access to Vodafone Germany is fully operational again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

1. 20. juni 2026 kl. 22.35 UTCinvestigating

   Dear emnify Customers, We are currently investigating reports of degraded performance affecting the embedded dashboards in the portal and the Stats API. Our team is working to identify the root cause and will provide updates as more information becomes available. Kind regards, emnify Support Team

2. 20. juni 2026 kl. 22.50 UTCidentified

   We have identified that the degraded performance is caused by an issue with our infrastructure provider. We are working closely with them to restore normal service as quickly as possible and will provide further updates soon.

3. 21. juni 2026 kl. 01.02 UTCmonitoring

   Our infrastructure provider has implemented a fix, and we confirm that both embedded dashboards and stats API are operational again. We will continue to monitor closely.

4. 21. juni 2026 kl. 07.11 UTCresolved

   This incident has been resolved. Please reach out to our Customer Support team via the help center if you continue to face issues.

1. 18. juni 2026 kl. 12.55 UTCinvestigating

   Dear emnify customer, We are currently investigating a service degradation in EE (UK). Devices that attempt to connect to this network may experience issues. We will publish a new update shortly.

2. 18. juni 2026 kl. 13.18 UTCidentified

   We have confirmed that the issue is isolated to EE (UK) and are engaging with the relevant parties to restore normal service. As a precautionary measure, we have temporarily blocked access to the EE (UK) network to prevent devices from attaching while the issue persists. We will provide another update as soon as more information becomes available.

3. 18. juni 2026 kl. 15.26 UTCmonitoring

   Service has been restored and access to the EE (UK) network has been re-enabled. We are continuing to monitor the situation closely to ensure service remains stable. Thank you for your patience. We will provide further updates if necessary.

4. 18. juni 2026 kl. 16.02 UTCresolved

   This incident has been resolved. If you continue to experience any issues, please contact our Customer Support team.

1. 4. juni 2026 kl. 13.48 UTCinvestigating

   Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Orange network in Guinea. Customers may experience intermittent connectivity and service degradation. Our team is actively working with the network provider to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

2. 4. juni 2026 kl. 13.58 UTCidentified

   Dear emnify Customers, We have received confirmation from Orange that they are currently experiencing an incident within their network, which may be impacting service availability. We are actively coordinating with their team and monitoring the situation closely. We will provide further updates as soon as more information becomes available from the operator. Kind regards, emnify Support Team

3. 8. juni 2026 kl. 13.30 UTCresolved

   We have confirmed that Orange Guinea connectivity is now fully operational. Services have recovered and traffic is processing normally.

1. 3. juni 2026 kl. 08.23 UTCinvestigating

   Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via 4G networks. Customers may experience intermittent connectivity and service degradation. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

2. 3. juni 2026 kl. 08.37 UTCmonitoring

   Dear emnify Customers, We are now observing that 4G traffic has returned to normal levels, indicating that connectivity has stabilized and service performance has recovered. Our team will continue to actively monitor the network to ensure 4G services remain stable and continue to function as expected. Kind regards, emnify Support Team

3. 3. juni 2026 kl. 09.28 UTCresolved

   Dear emnify Customers, The incident was caused by a global degradation affecting LTE signaling traffic within one of our signaling providers' networks, which impacted roaming services. The issue has since been resolved, and roaming connectivity has returned to normal. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

4. 11. juni 2026 kl. 12.27 UTCpostmortem

   ## Summary Due to a full outage of emnify’s LTE signalling carrier for the 90143XXX and 29509XXX IMSIs, customers were unable to attach to LTE networks during the impact duration of 29min. Due to static routing in 3GPP signalling systems, there is no failover to alternate carriers. Most devices were able to connect to alternative RAT types \(2G/3G\) or using alternate IMSIs. Existing data connections were not impacted. ## Timeline \(UTC\) | Time | Event | | --- | --- | | 07:47 | **>>>INCIDENT STARTS HERE >>INCIDENT STOPS HERE<<<** |

1. 2. juni 2026 kl. 08.11 UTCresolved

   Dear emnify Customers, At approximately 04:30 UTC today, we observed service degradation affecting connectivity to the Claro network in Paraguay, Uruguay, and Argentina. During this period, devices attempting to connect via Claro may have experienced intermittent connectivity issues or service disruptions. Beginning around 07:30 UTC, we observed traffic levels returning to normal, with network performance remaining stable since that time. Based on our monitoring, the incident has been resolved and services have recovered. We are continuing to engage with Claro to better understand the underlying cause of the interruption and will review any findings made available by the operator. If you continue to experience connectivity issues, please contact our Support Team through the Help Center for further assistance. Kind regards, emnify Support Team

1. 18. maj 2026 kl. 07.18 UTCinvestigating

   Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Lonestar network in Liberia. Customers may experience intermittent connectivity and service degradation. Our team is actively working with the network provider to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

2. 18. maj 2026 kl. 07.33 UTCinvestigating

   Dear emnify Customers, We have reached out to Lonestar Liberia and we are awaiting additional updates regarding the root cause and remediation efforts. As a temporary mitigation measure, connections to the Lonestar network have been blocked to prevent additional device attachments. Affected SIMs should continue to connect through alternative available network (Orange). We will provide another update as soon as more information becomes available. Kind regards, emnify Support Team

3. 18. maj 2026 kl. 11.30 UTCidentified

   Dear emnify Customers, We are continuing to follow up closely with Lonestar Liberia and are currently awaiting further updates from their team regarding the ongoing issue. In the meantime, the alternative network provider, Orange Liberia, continues to operate normally and remains available for affected devices. We will continue to keep you informed of any significant developments. Kind regards, emnify Support Team

4. 20. maj 2026 kl. 16.15 UTCmonitoring

   Dear emnify Customers, Our latest network tests toward Lonestar Liberia are now returning successful results, and the temporary network block has been lifted. At this time, devices should gradually resume normal network registration and connectivity. Our teams will continue to closely monitor the situation to ensure service stability and full restoration. Further updates will be provided as recovery progresses. Kind regards, emnify Support Team

5. 20. maj 2026 kl. 17.05 UTCresolved

   Dear emnify Customers, This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

1. 14. maj 2026 kl. 18.02 UTCinvestigating

   We are currently investigating connectivity issues affecting devices connected through the Play network in Poland. Customers may experience intermittent connectivity or service degradation. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will continue to provide updates as more information becomes available.

2. 14. maj 2026 kl. 18.10 UTCidentified

   We have identified the issue affecting connectivity on the Play network in Poland and are currently in contact with the operator to restore normal service. As a temporary mitigation measure, connectivity through the Play network has been temporarily restricted. Customers in Poland can continue using alternative available networks in the country, which are operating normally. We will continue to provide updates as more information becomes available.

3. 14. maj 2026 kl. 20.29 UTCmonitoring

   Connectivity on the Play network in Poland has been restored and services are operating normally again. We are continuing to monitor the situation closely to ensure service stability.

4. 14. maj 2026 kl. 21.16 UTCresolved

   This incident has been resolved

1. 11. maj 2026 kl. 15.24 UTCinvestigating

   We are currently investigating connectivity issues affecting devices connected through the MTN network in Guinea-Bissau. At this time, other mobile networks in the country are operating normally and are not impacted. Further updates will be provided as more information becomes available.

2. 11. maj 2026 kl. 16.01 UTCidentified

   We are currently in contact with the operator and working with them while they implement corrective actions on their side to restore normal service. Other mobile networks in Guinea-Bissau continue to operate normally and are not impacted. We will continue to provide updates as more information becomes available.

3. 17. juni 2026 kl. 08.35 UTCresolved

   As the issue remains ongoing, we have temporarily removed MTN from the list of available networks in our data plans for Guinea-Bissau to minimize customer impact. Customers can continue to use alternative networks in Guinea-Bissau, which are operating normally. We will continue to monitor the situation closely and will re-enable MTN once the network demonstrates stable and reliable service.

1. 27. april 2026 kl. 14.30 UTCinvestigating

   Dear emnify Customers, We are currently investigating a service degradation impacting MTN Cote d’Ivoire. Devices attempting to connect to this network may encounter connectivity issues. Our team is in contact with the operator to determine the cause. We will provide further updates as they become available. Kind regards, emnify Support Team

2. 27. april 2026 kl. 15.39 UTCinvestigating

   We have temporarily blocked access to MTN Côte d'Ivoire to prevent further device attachments. Devices in the region can continue to connect through alternative available networks. We’re keeping a close watch and will update promptly with any new information.

3. 28. april 2026 kl. 08.02 UTCmonitoring

   Our tests are now yielding partial success; thus, we have now enabled the network again for 2G and 3G, while LTE will remain blocked in the meantime. We will continue to work with the operator to ensure full restoration.

4. 30. april 2026 kl. 13.06 UTCresolved

   Dear emnify Customers, The incident has been resolved. Our monitoring and validation tests confirm that the operator MTN is now fully operational. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

1. 27. april 2026 kl. 02.42 UTCinvestigating

   We are currently investigating an issue affecting the display of events in the emnify Portal, as well as via the API. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available

2. 27. april 2026 kl. 02.50 UTCidentified

   We have identified the component where the issue affecting event display is occurring. Our team is actively working on resolving the issue and will provide further updates as progress is made.

3. 27. april 2026 kl. 03.33 UTCmonitoring

   A fix has been implemented for the issue affecting event display, and we are currently monitoring the results. We will continue to observe the system to ensure stability and will provide further updates as needed.

4. 27. april 2026 kl. 03.54 UTCresolved

   The issue affecting event display has been resolved. If you continue to experience any problems or have questions, please do not hesitate to contact our support team.

1. 22. april 2026 kl. 07.56 UTCinvestigating

   Dear emnify Customers, We are currently investigating increased API rate errors, primarily affecting the portal endpoint stats and API. Further updates will be provided shortly. Kind regards, emnify Support Team

2. 22. april 2026 kl. 08.24 UTCidentified

   Dear emnify Customers, We have identified the issue and have applied a fix. The errors have now significantly decreased and we are monitoring closely the situation. We’ll continue to share updates as soon as they become available. Kind regards, emnify Support Team

3. 22. april 2026 kl. 08.31 UTCmonitoring

   Dear emnify Customers, Error rates have decreased, and the APIs are now functioning normally. We are actively monitoring the service to ensure continued stability and performance. We’ll continue to share updates as soon as they become available. Kind regards, emnify Support Team

4. 22. april 2026 kl. 13.01 UTCresolved

   Dear emnify Customers, The incident has been resolved, and all services are now fully operational. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team