Envoy driftsforstyrrelser

1. 4. september 2026 kl. 12.13 UTCinvestigating

   Vi undersøger i øjeblikket dette spørgsmål.

2. 4. september 2026 kl. 12.14 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

3. 4. september 2026 kl. 12.17 UTCidentified

   Vi har identificeret årsagen som et problem med vores tredjeparts e-mail levering udbyder, hvis beskeder til Microsoft- hosted mail tjenester er i øjeblikket ved at blive væltet. Dette påvirker Envoy e-mails sendt til modtagere på Microsoft-tjenester som Microsoft 365 og Outlook - herunder sign-in verifikation, invitere, og besøgende anmeldelse e-mails. Berørte meddelelser er i kø og genforsøgt automatisk i stedet for tabt, og bør ankomme, når normal levering er genoprettet. Som pr vores undersøgelse, e-mail til alle andre modtagere er upåvirket, og ingen handling er påkrævet fra kunderne. Vores udbyder er aktivt at undersøge; vi vil sende en anden opdatering inden for en time eller før, hvis noget ændres.

4. 4. september 2026 kl. 14.06 UTCmonitoring

   Vores tredjeparts e-mail levering udbyder rapporterer inddrivelse i levering til Microsoft- hosted mail tjenester. Vi overvåger aktivt leveringen og vil bekræfte, når vi har bekræftet, at meddelelserne flyder normalt.

5. 4. september 2026 kl. 14.55 UTCresolved

   Dette spørgsmål er blevet løst

Automatisk oversat fra den officielle hændelsesopdatering.

1. 27. august 2026 kl. 17.48 UTCidentified

   Et problem, der forårsager forsinkelser i auto-signaler i rørledningen er blevet identificeret og rettet. Vi arbejder på at overvåge og fremskynde behandlingen for at bringe behandlingen tilbage til realtiden, om kort tid.

2. 27. august 2026 kl. 19.11 UTCmonitoring

   Vi ser begivenhederne indhente realtiden.

3. 27. august 2026 kl. 20.32 UTCresolved

   Auto sign-in har været behandling i realtid og har været stabil. Denne hændelse er løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 29. juli 2026 kl. 20.19 UTCinvestigating

   Vi oplever i øjeblikket et CSS- relateret problem, der påvirker mange sider i instrumentbrættet. På grund af dette problem, side layout er brudt, som kan påvirke brugervenlighed og visning af UI-elementer. Vores team har identificeret problemet og arbejder aktivt på et fix. Vi vil levere opdateringer, efterhånden som flere oplysninger bliver tilgængelige.

2. 29. juli 2026 kl. 20.26 UTCidentified

   Spørgsmålet er blevet identificeret, og et fix er ved at blive gennemført.

3. 29. juli 2026 kl. 20.33 UTCresolved

   Vi identificerede og ordnede problemet. Siden er nu rendering som forventet, og vi fortsætter med at overvåge.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 2. juli 2026 kl. 14.03 UTCinvestigating

   We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via [email protected]

2. 2. juli 2026 kl. 14.04 UTCinvestigating

   We are continuing to investigate this issue.

3. 2. juli 2026 kl. 14.20 UTCresolved

   Resolved: The dashboard outage has been resolved. Dashboard access and functionality have been restored, and users should now be able to load dashboards and perform dashboard-related actions normally.

1. 2. juli 2026 kl. 12.46 UTCinvestigating

   Vi oplever i øjeblikket et problem, hvor e-mails ikke bliver leveret. Vores team er aktivt at undersøge og vil dele opdateringer, som vi lærer mere.

2. 2. juli 2026 kl. 14.14 UTCinvestigating

   Vi fortsætter med at undersøge dette spørgsmål.

3. 2. juli 2026 kl. 14.19 UTCresolved

   Resolved: Email levering problem er blevet løst. E-mails bliver nu sendt med succes, og brugerne bør modtage nye e-mail-meddelelser som forventet.

4. 15. juli 2026 kl. 21.35 UTCpostmortem

   Den 2. juli 2026, starter omkring 1: 30 AM PDT, anmeldelsen tjeneste indtastet en forringet tilstand, forsinke levering af nødmeldinger, møde inviterer, og andre transaktionsmeddelelser. En nylig software opdatering indført en konfigurationsfejl, der forhindrede tjenesten i at behandle udgående meddelelser korrekt, og en betydelig backlog bygget op over flere timer. Overvågning fangede problemet kort efter rapporter kom ind, og ingeniørarbejde løst det ved at vende tilbage til den tidligere stabile version. Alle meddelelser i kø blev indgivet kl. 7.13. En intern post-mortem er blevet organiseret til at analysere hændelsen og notere vigtige læringer og handling elementer. Hvis du har spørgsmål eller kræver yderligere oplysninger, så kontakt venligst vores kundeservice via [hi @ envoy.com] (mailto: hi @ envoy.com) eller kontakt din dedikerede kontochef.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 22. juni 2026 kl. 14.35 UTCinvestigating

   We are currently investigating a low amount of elevated errors on dashboard.envoy.com.

2. 22. juni 2026 kl. 14.47 UTCresolved

   This incident has been resolved.

1. 11. juni 2026 kl. 13.51 UTCinvestigating

   We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via [email protected]

2. 11. juni 2026 kl. 14.15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11. juni 2026 kl. 15.00 UTCresolved

   This incident has been resolved.

4. 15. juni 2026 kl. 17.18 UTCpostmortem

   On June 11, 2026, at around 6:37 AM PDT, a backend database reached its storage capacity, causing the customer dashboard and mobile applications to become unresponsive. The outage was caused by a data synchronization task that failed to clear old logs, leading to a steady buildup that eventually saturated the database volume. Our engineering team restored service by manually expanding the database storage and clearing the stalled synchronization task to reclaim space. While the dashboard recovered quickly, mobile app access was restored shortly after once the system status was fully cleared. We have since implemented more aggressive alerting for database storage levels to ensure our teams are paged immediately if a similar buildup occurs.  An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.

1. 11. maj 2026 kl. 17.35 UTCinvestigating

   We are currently investigating an issue causing intermittent slow performance with the Envoy dashboard. Some users may experience delays or difficulty accessing certain features. Our team is actively working to identify the root cause and implement a fix. We apologize for the inconvenience and appreciate your patience while we work to restore full functionality. For any further questions, please contact Envoy Support via [email protected]

2. 11. maj 2026 kl. 18.02 UTCinvestigating

   We are continuing to investigate this issue.

3. 11. maj 2026 kl. 18.03 UTCresolved

   This incident has been resolved.

4. 15. maj 2026 kl. 19.42 UTCpostmortem

   On May 11 at around 10:21 AM PDT, a scheduled background job combined with high traffic patterns pushed our application database past its capacity, causing a performance bottleneck that made the Envoy Dashboard slow and unresponsive. Our team identified the responsible job and optimized and scaled the database to restore dashboard performance. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.

1. 8. maj 2026 kl. 01.16 UTCinvestigating

   We are currently looking into the issue to identify the root cause.

2. 8. maj 2026 kl. 01.40 UTCmonitoring

   The issue has been identified, and we’re seeing improvements across all product functionality.

3. 8. maj 2026 kl. 01.53 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 8. maj 2026 kl. 03.17 UTCresolved

   This incident has been resolved.

5. 21. maj 2026 kl. 01.39 UTCpostmortem

   On May 7, 2026, at around 5:36 PM PDT, a thermal event at an AWS data center caused a power loss to the hardware in one of the regions where we host our database. AWS continued to report the database as healthy despite it being unavailable, causing our application to repeatedly attempt connections to an unreachable database, which brought the Envoy Dashboard down. Our team restored service by rerouting database traffic to a healthy region. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.

1. 12. marts 2026 kl. 14.51 UTCinvestigating

   We are investigating issues impacting auto-sign in.

2. 12. marts 2026 kl. 15.13 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12. marts 2026 kl. 16.01 UTCresolved

   This incident has been resolved.

4. 18. maj 2026 kl. 19.16 UTCpostmortem

   On March 11 at around 11:24 AM PST, an authentication issue caused sign-in events from integrations like WiFi, badge readers, and SSO to be queued instead of processed. Our team resolved the issue and replayed the queued events to ensure all impacted data was recovered. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.

1. 27. januar 2026 kl. 16.50 UTCinvestigating

   We are currently investigating the issue.

2. 27. januar 2026 kl. 17.34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27. januar 2026 kl. 17.34 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 27. januar 2026 kl. 17.59 UTCresolved

   This incident has been resolved.

1. 27. januar 2026 kl. 16.47 UTCresolved

   We are currently experiencing slower loading time with our Maps. Our engineering team is currently investigating the root cause of the issue.

1. 26. januar 2026 kl. 16.55 UTCinvestigating

   We are currently investigating this issue.

2. 26. januar 2026 kl. 16.56 UTCinvestigating

   We are continuing to investigate this issue.

3. 26. januar 2026 kl. 17.59 UTCresolved

   We are currently experiencing slower loading time with our . Our engineering team is currently investigating the root cause of the issue.

1. 23. januar 2026 kl. 23.07 UTCinvestigating

   We are currently investigating issues related to Visitors device connectivity that may be impacting badge printing functionality for some customers. Our team is actively working to identify the root cause and assess for a resolution; updates will be shared as more information becomes available. We appreciate your understanding - for any additional questions or feedback, please contact the Customer Support team via live chat or [email protected]!

2. 24. januar 2026 kl. 02.24 UTCinvestigating

   We continue to investigate reports of customers experiencing difficulties printing badges in the Envoy Kiosk App. Our team has identified a potential code issue that may be contributing to this behavior and is working to confirm the root cause. We will provide another update as soon as we have more information.

3. 25. januar 2026 kl. 02.35 UTCmonitoring

   Envoy Kiosk v5.59.0 has been released to the App Store with changes aimed at stabilizing the printer functionality issues. We are monitoring the situation to confirm the fix is working as expected.

4. 28. januar 2026 kl. 22.32 UTCresolved

   The issue has been resolved, and printer functionality has been stable with the new update.

1. 16. januar 2026 kl. 12.58 UTCinvestigating

   We are currently investigating this issue.

2. 16. januar 2026 kl. 13.21 UTCidentified

   Team has identified the problem and is working on the solution.

3. 16. januar 2026 kl. 13.43 UTCmonitoring

   A fix has been deployed, and room devices are gradually returning online.

4. 16. januar 2026 kl. 14.43 UTCresolved

   The issue has been resolved. Rooms devices are up and running and Envoy dashboard is operational.

1. 15. januar 2026 kl. 17.41 UTCresolved

   Engineers have identified the root cause and deployed the fix. The issue was fully resolved at 9:35am

1. 2. januar 2026 kl. 17.57 UTCinvestigating

   We are currently investigating this issue.

2. 2. januar 2026 kl. 19.43 UTCinvestigating

   We are continuing to investigate this issue.

3. 2. januar 2026 kl. 19.45 UTCmonitoring

   We have deployed version 4.55.2 of the Envoy Visitors Kiosk to the App Store. Updating to this version of the app should fix the problem.

4. 3. januar 2026 kl. 00.17 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 3. januar 2026 kl. 00.18 UTCresolved

   This incident has been resolved.

1. 5. december 2025 kl. 09.03 UTCinvestigating

   We are seeing elevated error rates on attempting to access the Envoy site. We are currently investigating issues with Cloudflare: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q We will update when we have more information.

2. 5. december 2025 kl. 09.09 UTCinvestigating

   We are continuing to investigate this issue.

3. 5. december 2025 kl. 09.14 UTCmonitoring

   We are seeing some portions of the site recover.

4. 5. december 2025 kl. 09.19 UTCmonitoring

   We are seeing the site recover to full operational status. We will continue monitoring.

5. 5. december 2025 kl. 09.32 UTCresolved

   This incident has been resolved.

1. 17. november 2025 kl. 16.16 UTCinvestigating

   We are experiencing issues with our Slack integration. Both installation and notification sending via Slack are currently unavailable.

2. 17. november 2025 kl. 16.22 UTCidentified

   We have identified the issue and provided a fix.

3. 17. november 2025 kl. 16.26 UTCresolved

   The issue with our Slack integration has been resolved. Customers should now be able to install Slack on Envoy and use the notification feature.

1. 14. november 2025 kl. 03.15 UTCinvestigating

   We are currently investigating the issue.

2. 14. november 2025 kl. 03.27 UTCinvestigating

   We are continuing to investigate this issue.

3. 14. november 2025 kl. 03.47 UTCidentified

   We’ve identified a potential root cause. Rooms devices are gradually recovering and should automatically re-pair.

4. 14. november 2025 kl. 03.58 UTCmonitoring

   We’ve deployed a fix and are monitoring for all devices to fully recover.

5. 14. november 2025 kl. 04.07 UTCresolved

   The issue with rooms devices has been resolved.