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We are currently experiencing increased latency across some of our services. Our engineering team has identified the root cause as a background processing slowdown and is actively working on a fix to restore normal performance. We apologize for the inconvenience and will provide another update as soon as we have more information.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing an issue affecting the Advanced Reports module, causing delays in data refresh and, in some cases, preventing reports from loading. Our team is currently applying actions to mitigate the issue.

This incident has been resolved.

We are experiencing a performance degradation across the platform, which may result in occasional errors for some users.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are experiencing intermittent performance degradation across the platform, which may result in occasional errors for some users. While initial mitigation efforts provided temporary relief, we are now implementing more permanent optimizations to stabilize the system.

A fix has been implemented and we are monitoring the results.

Further improvements have been implemented, and they are showing promising results, but we continue to actively monitor the performance of the platform.

This incident has been resolved.

We are currently experiencing an issue affecting the Advanced Reports module, causing delays in data refresh and, in some cases, preventing reports from loading.

Our efforts have mitigated the data refresh issue in Advanced Reports. We keep tuning the platform to recover full functionality on this feature during the day.

This incident has been resolved.

We are currently investigating an authentication issue affecting Factorial login services. Our engineering team is actively working on a resolution, and we will provide further updates shortly.

The issue has been identified and a fix is being implemented.

Service has been restored. We have reverted a recent deployment that caused the login issues, and users should now be able to access Factorial without interruption. Thank you for your patience.

We are currently investigating an authentication issue affecting Factorial login services. Our engineering team is actively working on a resolution, and we will provide further updates shortly.

We continue to investigate the origin of the issue. Meanwhile, we have decided to enable the maintenance page, so all of the application is unavailable for the time being. We are working to restore the service as soon as possible. We apologise for the inconvenience.

The issue has been identified and a fix is being implemented.

Service has been restored. We have reverted a recent deployment that caused the login issues, and users should now be able to access Factorial without interruption. Thank you for your patience.

We are currently investigating an issue affecting demos at https://eu2.demo.factorial.dev/. Due to the complexity of the underlying cause, service restoration may be delayed until Monday, Jan 5th. We are working to resolve this as quickly as possible and will provide our next update by Friday, Jan 2nd.

The issue has been identified and a fix is being implemented.

The fix is being applied, but it might still take several hours. We expect the environment to be fully available again on Monday 5th January.

This incident has been resolved.

Our webpage and application is experiencing a service outage, due to a technical issue with an infrastructure provider we rely on (CloudFlare). Other web services you use might also be affected. We will contact our provider and keep offering updates during the next minutes.

Our infrastructure provider has implemented a fix and Factorial is now fully available again. We keep monitoring the situation to confirm all our users are able to access the website. Thank you for the patience.

This incident has been resolved.

We are seeing application and delayed background processing due to connectivity errors to a cache instance. We have already replaced the former instance with a new one, and metrics have improved, but we are seeing a remanent of errors that we are investigating.

The issue has been resolved. We have restarted the application instances that were causing errors, and the new cache servers are being used. We will keep monitoring the situation. We apologize for the inconvenience, although we estimate the impact to have been minor.

We had a brief 2-minute interruption (10:21-10:23 UTC) that impacted system performance. Our team has identified the issue and is actively working to prevent recurrence.

Our monitoring systems have detected a degradation in the application performance - some pages might take longer to render or even time out. We have identified the faulty component and are investigating a possible fix.

The fix has been identified and is being deployed.

The fix has been deployed and we are seeing better performance metrics across the application.

The problem has been resolved. We apologize for the inconvenience this may have caused and hope you have a great day ahead!

We are currently experiencing an unexpected event that has resulted in the loss of some scheduled jobs. We are actively investigating the issue and working to restore normal operations as quickly as possible. We have identified the following impact: - Automatic Breaks: users may notice inconsistent information regarding automatic breaks. - Time Off and Expenses Reports: users may need to retrigger their time off and expenses reports to ensure accurate processing. - Other minor side-effects like missed notifications. We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue. We will provide updates as more information becomes available. Thank you for your patience. Next Update: before 17/06/2025 12:00 CEST

Monitoring Update – Issue Resolved We have successfully resolved the issue that caused the disruption to scheduled jobs. All affected systems are now operating normally. What was impacted: Automatic Breaks: Inconsistent data has been addressed. Time Off and Expenses Reports: All processing functions have been restored. We recommend re-triggering any reports from the affected period to ensure accuracy. Notifications: Missed notifications should now be working as expected. We've implemented safeguards to help prevent this type of issue from occurring again. We sincerely apologize for any inconvenience caused and appreciate your patience and understanding during this time. If you continue to experience any issues, please don't hesitate to contact our support team.

This incident has been resolved.

We are currently experiencing a major outage affecting the Factorial application and its related services. As a result, the platform is temporarily unavailable. Our engineering team is actively investigating the issue and working to restore services as quickly as possible. We will provide updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience and understanding.

The issue has been identified, and our Platform team is actively working on implementing a resolution.

All systems are now back online. We're continuing to actively monitor the platform to ensure ongoing stability.

All systems are now fully operational. Thank you for your patience, and we apologize for any inconvenience caused.

Today between 04:39 and 04:50 UTC there was an incident that resulted in a temporary increase in error rates. This happened during a planned test operation. Our team has promptly identified and resolved the issue, and is investigating the root cause to ensure it is not repeteated in upcoming tests. We appreciate your understanding.

We are investigating an issue where one of our cache nodes has become unresponsive, leading to a global performance degradation. We are working on restoring the service as soon as possible.

We have identified the root of the problem and have deployed fixes to restore the service performance. We apologize for the inconvenience caused.

We experienced a temporary outage in our demo environment between 17:52 and 18:04 UTC today, following a maintenance operation. During this time, users may have encountered issues accessing the demo environment. Our team identified the root cause of the issue and quickly implemented a fix. The demo system is now fully operational. We are conducting a thorough review of the incident to prevent future occurrences.

On February 6, 2025, between 12:20 and 15:09, some components of the Factorial application may have displayed incorrect avatars due to an issue in our last release. The issue was reported at 14:48, and our internal team immediately resolved it. If you’re still experiencing issues, please refresh the page in your browser. If the issue persists you can reach us via your Customer Support Portal.

Our application is experiencing slower response times than usual. This will be most noticeable at peak hours like 13:00 and 14:00 UTC, when some requests could even timeout and require re-submission. We are currently working on several fixes at both the application and infrastructure layer to restore our usual quality of service. We will update this incident as soon as they are deployed. Apologies for the inconvenience.

A fix has been implemented and we are monitoring the results.

This seems an unrelated issue, but we are currently facing a major outage in the application. We are investigating and will update as soon as we have more details on the reason and the estimated time of recovery.

We have identified the source of the issue and we are applying a mitigation to restore service as soon as possible.

We have restored the service, although the Reports functionality is currently unavailable.

The performance issue we started experiencing yesterday has been resolved. Please keep in mind, advanced reports are still unavailable. We will reenable them in the next 24h. Apologies for the inconvenience. Update: Reports have been reenabled on February 5th at 8:15 UTC

As of 11:00 UTC / 12:00 CET, we have observed a significant increase in requests to our application, resulting in performance degradation. We are implementing mitigation measures to restore service quality while we keep investigating the root cause of the issue. We appreciate your patience and will provide further updates as we work to resolve this matter.

Our actions have stabilized the system and the application is now performing normally. While the number of requests has greatly reduced, we keep investigating to understand the origin of the spike.

Traffic levels have been stable and back to the usual levels for a while.