Finix driftsforstyrrelser

1. 3. september 2026 kl. 17.06 UTCidentified

   Vi har identificeret et problem uden for vores platform resulterer i nedbrydning af Mastercard Network Tokens og Mastercard Account Updater. Vi har også identificeret en stigning i fejlrater for udbetalinger til Mastercard Debit Cards. Vi anbefaler at bruge alternative mærker eller bankkonti på dette tidspunkt. Mastercard Salg, Tilladelser, og Captures er ikke påvirket. Det ser ud til, at der er tale om et sammenbrud på Mastercards side, og vi arbejder sammen for at løse dette problem.

2. 3. september 2026 kl. 20.05 UTCmonitoring

   Mastercard fejl er aftaget. Finix vil fortsat overvåge for yderligere fejl.

3. 3. september 2026 kl. 21.18 UTCresolved

   Mastercard fejl er aftaget. Finix vil fortsat overvåge for yderligere fejl.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 11. august 2025 kl. 19.29 UTCidentified

   Charts on the Finix Dashboard are currently not loading as expected. Finix Engineering is aware of the issue and working on a resolution. No other services are impacted.

2. 11. august 2025 kl. 20.37 UTCidentified

   Finix Engineering is continuing to work on restoring Dashboard Charts.

3. 11. august 2025 kl. 21.09 UTCmonitoring

   Charts are currently loading again. Finix Engineering will continue to monitor.

4. 11. august 2025 kl. 21.54 UTCresolved

   Dashboard Charts are showing as expected and the data has caught up.

1. 26. maj 2025 kl. 05.04 UTCresolved

   We have identified that a number of Visa Transactions had an elevated rate of errors. This issue is now resolved. We deployed our engineering team and incident response team to remediate the issue.

1. 5. marts 2025 kl. 16.54 UTCinvestigating

   We have identified an issue with our Dashboard Insights charts as well as users being logged out of the dashboard. Payment processing is not impacted.

2. 5. marts 2025 kl. 17.24 UTCmonitoring

   The issue has now been resolved. Finix Engineering will continue to monitor.

3. 5. marts 2025 kl. 20.03 UTCresolved

   This incident has been resolved.

1. 24. august 2023 kl. 18.09 UTCidentified

   We are currently tracking an issue with our 3rd party processor where there is a delay in getting Litle settlement reports. We are monitoring the situation and are expecting a delay in Litle settlement creations for today. This currently impacts only Core customers and does not impact Flex Customers.

2. 24. august 2023 kl. 18.32 UTCidentified

   We are currently monitoring an issue with Worldpay where there is a delay in getting Litle settlement reports. We are monitoring the situation and are expecting a delay in Litle settlement creations for today. This currently impacts only Core customers and does not impact Flex Customers. No Finix systems are affected at this time.

3. 24. august 2023 kl. 20.35 UTCresolved

   We have processed all NSSR files and settlements should be available for approval shortly.

1. 16. maj 2023 kl. 13.58 UTCinvestigating

   Users currently cannot login to the Finix dashboard - Finix engineering is investigating the issue.

2. 16. maj 2023 kl. 14.12 UTCmonitoring

   The Finix Dashboard is now accessible. Finix Engineering will continue to monitor.

3. 16. maj 2023 kl. 14.47 UTCresolved

   Users can now login to the Finix Dashboard. This Incident is now resolved.

1. 4. april 2023 kl. 15.56 UTCinvestigating

   We have identified an issue with our services. We are working to resolve the issue. We will provide updates as they become available.

2. 4. april 2023 kl. 16.09 UTCresolved

   Our teams have corrected the issue. We’re seeing our API performance return to normal. Our teams will be monitoring.

1. 4. april 2023 kl. 14.55 UTCinvestigating

   We are currently tracking an issue with our 3rd party processor where there is a delay in getting Litle settlement reports. We are currently monitoring the situation and are expecting a delay in Litle settlement creations for today. This currently impacts only Core customers and does not impact Flex Customers.

2. 4. april 2023 kl. 17.02 UTCmonitoring

   We have started to receive Litle NSSR files. Core customers will start to see settlements generating shortly. We will continue to monitor and provide updates.

3. 4. april 2023 kl. 17.14 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 4. april 2023 kl. 17.16 UTCresolved

   This incident has been resolved.

1. 9. marts 2023 kl. 17.57 UTCmonitoring

   We have identified and resolved an issue with settlements. Currently, we are monitoring results. Clients may experience delay in seeing settlements within their dashboards.

2. 9. marts 2023 kl. 18.27 UTCresolved

   Today's settlements have been created and clients should see settlements in their review queues soon.

1. 8. marts 2023 kl. 16.42 UTCinvestigating

   We are currently investigating an issue with settlements. Some clients may see a delayed generation of today's settlements.

2. 8. marts 2023 kl. 17.59 UTCinvestigating

   We are continuing to investigate this issue.

3. 8. marts 2023 kl. 18.10 UTCmonitoring

   We have identified and resolved the issue with settlements. Currently, we are monitoring the results. Clients should start to see settlements accruing on the dashboard.

4. 8. marts 2023 kl. 19.45 UTCresolved

   This incident has been resolved.

1. 6. marts 2023 kl. 15.21 UTCinvestigating

   We are currently tracking an issue with our 3rd party processor where there is a delay in getting settlement reports. We are currently monitoring the situation and are expecting a delay in Litle settlement creations for today.

2. 6. marts 2023 kl. 17.53 UTCmonitoring

   We are continuing to monitor the issue and are expecting that settlements will be generated late today. Updates will be posted here as the situation develops.

3. 6. marts 2023 kl. 23.11 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 6. marts 2023 kl. 23.14 UTCresolved

   The 3rd party processor has resolved their issue and Finix has generated settlements. This incident will now be closed.

1. 5. marts 2023 kl. 05.35 UTCinvestigating

   A 3rd party issue is leading to increased error rates for auths and sales. Our teams are monitoring the situation.

2. 5. marts 2023 kl. 06.33 UTCinvestigating

   We are continuing to investigate this issue.

3. 5. marts 2023 kl. 07.03 UTCidentified

   Our 3rd party partner is addressing the issue and sales are intermittently going through.

4. 5. marts 2023 kl. 08.08 UTCresolved

   Our 3rd party integration has informed us of an end of impact. Finix team will continue to monitor the issue.

1. 4. februar 2023 kl. 18.37 UTCinvestigating

   We are currently experiencing issues regarding Transfers and Settlements. Finix Engineers are investigating. We will provide updates as we continue to investigate.

2. 4. februar 2023 kl. 18.41 UTCinvestigating

   We are continuing to investigate this issue.

3. 4. februar 2023 kl. 18.43 UTCmonitoring

   Finix has identified the issue. Transactions and Settlements are processing as expected. Finix Engineering is continuing to monitor.

4. 4. februar 2023 kl. 19.06 UTCresolved

   We are seeing no more issues. Finix Engineering has resolved the issue.

1. 20. november 2022 kl. 06.48 UTCinvestigating

   Transfers are taking longer than usual to process through our 3rd party processor. We are investigating and monitoring the situation with them and should have an update posted here as soon as we have one.

2. 20. november 2022 kl. 10.21 UTCinvestigating

   We are currently still investigating the issues with our 3rd party processor. We will have an update here as soon we get one.

3. 20. november 2022 kl. 13.09 UTCidentified

   We have identified the issue and are continuing to monitor the situation. An update will be provided here as soon as we have one.

4. 20. november 2022 kl. 15.27 UTCresolved

   We have identified and fixed the issue with our 3rd party processor. All Transfers are now caught up and Succeeded. We will continue to monitor the situation.

1. 18. november 2022 kl. 06.50 UTCinvestigating

   Finix is investigating elevated decline rates on an intermittent amount of recurring payments. Our engineering and support engineering team are investigating. We'll post an update shortly.

2. 18. november 2022 kl. 07.47 UTCresolved

   This issue has been resolved. Our engineering team identified the issue and we've fixed the cause of the elevated decline rates on recurring payments. Our teams will be monitoring throughout the night.

1. 4. oktober 2022 kl. 15.25 UTCidentified

   The Finix Dashboard Landing Page is not showing reporting for today, October 4th. Finix Engineering has identified the problem and is actively working on a resolution. We will continue to post updates.

2. 4. oktober 2022 kl. 16.55 UTCidentified

   Finix Engineering is working towards resolution of this issue. No other Finix systems are affected.

3. 4. oktober 2022 kl. 20.03 UTCidentified

   Finix Engineering is continuing to work towards resolution of this issue. No other Finix systems are affected.

4. 4. oktober 2022 kl. 21.21 UTCmonitoring

   Customers should start seeing their Finix Dashboard charts populate with data. Finix Engineering will continue to monitor until full resolution.

5. 4. oktober 2022 kl. 21.48 UTCresolved

   All customers should have up to date charts on the Finix Dashboard Landing Page. This issue has been resolved.

1. 2. august 2022 kl. 16.51 UTCidentified

   Finix Core customers may experience late Litle settlement generation due to delays in receiving settlement files from our third-party processor. Finix Support is continuing to monitor the situation and provide updates as they are available. All other Finix systems are unaffected.

2. 2. august 2022 kl. 21.05 UTCresolved

   We have received and processed all reports from our third party processor and all settlements are available for approval.

1. 29. juli 2022 kl. 17.30 UTCinvestigating

   Finix Core customers may experience later settlement generation in their review queues. Finix support is monitoring the situation and we will continue to provide updates. All other parts of the Finix system are unaffected.

2. 29. juli 2022 kl. 17.31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29. juli 2022 kl. 18.34 UTCmonitoring

   Finix is still monitoring the fix implementation and its results

4. 29. juli 2022 kl. 20.16 UTCresolved

   Finix has completed monitoring. The issue has been resolved. Core customers will see settlements starting to generate in their review queues.

1. 15. juli 2022 kl. 04.23 UTCidentified

   Our team has identified an issue with our webhooks and is currently working on a fix. While our system works through the backlog, customers may experience some delay in processing webhooks. Finix Support is actively monitoring the situation.

2. 15. juli 2022 kl. 04.48 UTCresolved

   Our team has put in a fix to resolve this issue. Messages are now being processed, however, while our system works through the backlog, customers may continue to see a delay in processing webhooks.

1. 13. juli 2022 kl. 16.46 UTCinvestigating

   Core customers may experience late settlement generation due to a delay in receiving settlement files from our third-party processor. Finix support is monitoring the situation. All Finix systems are unaffected.

2. 13. juli 2022 kl. 22.59 UTCresolved

   We have received and processed all NSSRs after a delay in receiving them from our third-party processor. All settlements are available for approval. The incident has been resolved.