Form3 driftsforstyrrelser

1. 20. oktober 2026 kl. 10.48 UTCmonitoring

   Fra 06: 01 UTC, Form3 oplevede en indvirkning på UK instant service. Vi har undersøgt spørgsmålet og kan bekræfte en kort stigning i behandlingstiden mellem 06: 01 - 06: 07 UTC. Dette skyldtes en Cloud-udbyder-hændelse, som vi i øjeblikket overvåger for at sikre, at der ikke er nogen yderligere indvirkning. Yderligere oplysninger vil blive givet efter døden i rette tid.

2. 20. oktober 2026 kl. 13.13 UTCmonitoring

   Mens Cloud Provider implementeret recovery handlinger, vi observeret en anden kort stigning i behandlingstiden for Form3 - UK Instant og en kort spike i optagelse timeouts for Form3 - SEPA Instant. Form3 fortsætter med at overvåge situationen, mens Cloud Provider arbejder på en permanent fix.

3. 20. oktober 2026 kl. 14.54 UTCresolved

   Cloud Udbydere hændelsen er blevet løst fra 13: 00 UTC Vi har efter en periode med overvågning bekræftet, at tjenesten er vendt tilbage til normal behandling, og at der ikke er observeret yderligere nedbrydning. Yderligere oplysninger vil blive givet efter døden i rette tid.

4. 21. oktober 2026 kl. 14.20 UTCpostmortem

   Tirsdag, 20. oktober, Form3 oplevede to korte perioder af behandling forsinkelser påvirker Form3 UK Instant og Form3 SEPA Instant tjenester: * 06: 01-06: 07 UTC * 12: 57- 12: 59 UTC Forsinkelserne skyldtes en hændelse, der påvirkede en af vores tredjeparts cloud-udbydere. Leverandøren løste det underliggende infrastrukturproblem kl. 15: 41 UTC. Efter inddrivelse og fortsat overvågning, vores Incident Response Team bekræftede, at tjenester var vendt tilbage til normal, og at der ikke var nogen løbende kunde virkning.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 6. oktober 2026 kl. 20.12 UTCresolved

   Mellem 18: 22- 18: 30 UTC og 18: 33- 18: 43 UTC oplevede Form3 en forringelse af tjenesten, der påvirkede flere tjenester. I løbet af denne tid, kan nogle kunder have oplevet øget latency på tværs af de ramte tjenester. Spørgsmålet er nu løst, og efter en periode med overvågning har vi bekræftet, at der ikke er nogen vedvarende indvirkning. Vi foretager en fuldstændig gennemgang af hændelsen og vil til sin tid dele yderligere detaljer.

2. 8. oktober 2026 kl. 07.06 UTCpostmortem

   Tirsdag den 6. oktober, Form3 observeret nedbrydning til flere tjenester mellem 18: 22- 18: 30 UTC & 18: 33- 18: 43 UTC. Problemet er blevet løst af vores tredje part udbyder, og efter en periode med overvågning, vores hændelse Response Team har bekræftet, at der ikke er nogen løbende indvirkning. Yderligere oplysninger vil blive givet efter døden i rette tid.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 30. september 2026 kl. 10.07 UTCinvestigating

   Form3 er klar over funktionsforringelse til Form3 - SEPA Instant service. Ordningen udbyder har bekræftet, at problemet stammer fra en opstrømsdeltager. Vi fortsætter med at arbejde med ordningen udbyder og vil give en yderligere opdatering, når de er tilgængelige.

2. 30. september 2026 kl. 10.23 UTCresolved

   Efter en periode med overvågning kan vi bekræfte, at tjenesten er vendt tilbage til normal behandling, og at der ikke er observeret yderligere nedbrydning. Yderligere oplysninger vil blive givet efter døden i rette tid.

3. 30. september 2026 kl. 10.24 UTCpostmortem

   Onsdag den 30. september oplevede Form3 nedbrydning af Form3 - SEPA Instant service, med udgående betalingsbehandling påvirket mellem 09: 04 - 09: 55 UTC. EBA 's clearing bekræftede, at udstedelsen opstod med en opstrømsdeltager. Efter en periode med overvågning bekræftede Form3, at betalingerne er forarbejdning som forventet.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 27. september 2026 kl. 06.55 UTCresolved

   Mellem 06: 34: 06: 40 UTC Form3 observeret performance nedbrydning til FPS Instant service. Vi har efter en periode med overvågning bekræftet, at tjenesten er vendt tilbage til normal behandling og ingen yderligere nedbrydning er observeret..

2. 28. september 2026 kl. 08.27 UTCpostmortem

   Søndag den 27. september oplevede Form3 nedbrydning af Form3 - UK Instant service. Form3 identificerede et problem, som resulterede i forsinket betalingsbehandling mellem 06: 34 - 06: 40 UTC. Efter en periode med overvågning blev det bekræftet, at betalingerne var forarbejdning som forventet.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 1. september 2026 kl. 13.05 UTCinvestigating

   Form3 undersøger en funktionsforringelse til Form3 - SEPA Instant service. Undersøgelser er i gang, og en opdatering vil blive givet, så snart mere information bliver tilgængelig.

2. 1. september 2026 kl. 13.21 UTCinvestigating

   Ordningen udbyder har bekræftet, at problemet stammer fra en opstrømsdeltager. Vi fortsætter med at arbejde med ordningen udbyder og vil give en yderligere opdatering, når de er tilgængelige.

3. 1. september 2026 kl. 13.21 UTCresolved

   Efter en periode med overvågning kan vi bekræfte, at tjenesten er vendt tilbage til normal behandling, og at der ikke er observeret yderligere nedbrydning. Yderligere oplysninger vil blive givet efter døden i rette tid.

4. 1. september 2026 kl. 13.27 UTCpostmortem

   Tirsdag 1 September, Form3 oplevede nedbrydning til Form3 - SEPA Instant service, med betalingsbehandling påvirket mellem 12: 22 - 13: 11 UTC. EBA 's clearing bekræftede, at udstedelsen opstod med en opstrømsdeltager. Efter en periode med overvågning bekræftede Form3, at betalingerne var forarbejdning som forventet.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 12. august 2026 kl. 17.11 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - SEPA Instant Service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 12. august 2026 kl. 17.24 UTCidentified

   We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

3. 12. august 2026 kl. 18.20 UTCresolved

   The Scheme Provider has confirmed the issue has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 13. august 2026 kl. 10.41 UTCpostmortem

   On Wednesday 12th, August, Form3 experienced degradation to the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing between 17:23 - 18:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

1. 8. juli 2026 kl. 23.53 UTCresolved

   Between 21:16 and 21:33 UTC, Form3 experienced a service degradation affecting multiple services. During this time, some customers may have experienced increased latency across the impacted services. The issue has now been resolved, and after a period of monitoring we have confirmed there is no ongoing impact. We are conducting a full review of the incident and will share further details in due course.

2. 9. juli 2026 kl. 10.34 UTCpostmortem

   On Wednesday 8th July, Form3 observed degradation to multiple services between 21:16-21:33 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 29. juni 2026 kl. 11.12 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 29. juni 2026 kl. 11.34 UTCmonitoring

   A fix has been implemented by our third party provider and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will provide an update on resolution in due course.

3. 29. juni 2026 kl. 12.43 UTCresolved

   The issue affecting the Form3 - Metrics Service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 30. juni 2026 kl. 10.52 UTCpostmortem

   On Monday 29th June, Form3 observed degradation to the Form3 Metrics API service between 10:58 - 11:31 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 19. maj 2026 kl. 11.57 UTCidentified

   We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

2. 19. maj 2026 kl. 12.14 UTCmonitoring

   Scheme have confirmed that a fix has been applied and are now in a period of monitoring. Impacted customers should now see that normal processing has resumed on the SEPA Instant service.

3. 19. maj 2026 kl. 14.40 UTCinvestigating

   Scheme has advised that the fix applied has not resolved the issue. Our teams remain engaged with the scheme, who are continuing their investigation and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as soon as more information becomes available.

4. 19. maj 2026 kl. 17.00 UTCidentified

   Scheme have scheduled a maintenance window at 22:30 UTC this evening in an effort to restore service. Form3 will continue to liaise closely with the scheme and will provide further updates following the maintenance activity as more information becomes available.

5. 20. maj 2026 kl. 01.12 UTCresolved

   Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 00:30 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

6. 20. maj 2026 kl. 07.13 UTCpostmortem

   On Tuesday 19th May, Form3 were alerted to impact on the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing and performed an change overnight which has resolved the issue. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

1. 17. maj 2026 kl. 10.24 UTCinvestigating

   Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 17. maj 2026 kl. 12.22 UTCidentified

   We are currently experiencing an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

3. 17. maj 2026 kl. 13.10 UTCresolved

   Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 12:26 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

4. 18. maj 2026 kl. 13.22 UTCpostmortem

   On Sunday 17th May, Form3 experienced degradation to the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing between 08:00 and 12:26 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 18. april 2026 kl. 20.18 UTCinvestigating

   We are currently investigating an issue on the Form3 - SEPA Instant service which is impacting some inbound and outbound payments.

2. 18. april 2026 kl. 20.23 UTCidentified

   Scheme (external to Form3) have identified an issue and are working on a resolution. We will post an update once more information becomes available from them.

3. 18. april 2026 kl. 21.26 UTCidentified

   We are still awaiting for Scheme (external to Form3) to fix the issue. We will post an update once more information becomes available from them.

4. 18. april 2026 kl. 22.22 UTCresolved

   The issue affecting Form3 - SEPA Instant service has been resolved. We have received confirmation from the Scheme that the issue has been resolved. Following a period of monitoring, we can confirm that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 20. april 2026 kl. 08.14 UTCpostmortem

   On Saturday 18th April, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 19:46 and 22:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 1. april 2026 kl. 10.14 UTCinvestigating

   Form3 are investigating a service degradation on the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 1. april 2026 kl. 10.22 UTCmonitoring

   We are working with our third-party provider who have implemented a fix. Impacted customers should now observe that normal processing has resumed on the Form3 Metrics service. We will provide an update on resolution in due course.

3. 1. april 2026 kl. 10.29 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved as of 10:14 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 1. april 2026 kl. 11.05 UTCpostmortem

   On Wednesday 1st April, Form3 observed degradation to the Form3 Metrics API service between 09:56 and 10:14 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 1. marts 2026 kl. 15.55 UTCinvestigating

   Form3 are investigating a service degradation on the Form3 - Metrics service that began at circa 14:40 UTC. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 1. marts 2026 kl. 16.03 UTCmonitoring

   A fix has now been implemented and we are continuing to monitor the situation closely. Impacted customers should see that performance has returned to normal within the Form3 Metrics service. We will continue to monitor the service and provide further updates if necessary.

3. 1. marts 2026 kl. 16.11 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 2. marts 2026 kl. 11.55 UTCpostmortem

   On Sunday 1st March, Form3 observed degradation to the Form3 Metrics API service between 14:40 and 15:45 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 10. december 2025 kl. 21.33 UTCinvestigating

   Form3 are investigating a major outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 10. december 2025 kl. 22.11 UTCidentified

   We are working with our 3rd Party Provider to resolve the issue as a priority. We will post an update as soon as more information becomes available.

3. 10. december 2025 kl. 22.54 UTCmonitoring

   A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will continue to monitor and update accordingly.

4. 10. december 2025 kl. 23.30 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 15. december 2025 kl. 16.34 UTCpostmortem

   On Wednesday 10th December, Form3 observed a degradation to the Form3 Metrics API service between 19:00 and 20:30 UTC, followed by a full outage of the service between 20:30 and 22:48 UTC. The issue was resolved as of 22:48 UTC and after a period of monitoring, our Incident Response Team confirmed there was no further impact. Additional details will be provided in the postmortem in due course.

1. 25. august 2025 kl. 15.02 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 25. august 2025 kl. 15.45 UTCinvestigating

   We continue to investigate the degradation to the Form3 - SEPA Instant service. This is impacting Admissions only, there is no impact to Submissions.

3. 25. august 2025 kl. 16.14 UTCmonitoring

   We can confirm service has returned to normal processing and no further impact. We continue to monitor the service to ensure no further degradation is observed.

4. 25. august 2025 kl. 16.27 UTCresolved

   The issue affecting Form3 - SEPA Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 26. august 2025 kl. 11.29 UTCpostmortem

   Following further analysis, we can confirm that the Form3 - SEPA Instant Service was unaffected. The issue observed was related to a customer owned incident.

1. 1. august 2025 kl. 14.11 UTCinvestigating

   Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 1. august 2025 kl. 14.42 UTCmonitoring

   EBA Clearing have confirmed that they are investigating an issue that is causing a degradation to the SEPA Instant service and restoration work is ongoing. We are monitoring the situation and will provide more information as details are provided.

3. 1. august 2025 kl. 14.55 UTCresolved

   The issue affecting SEPA Instant service has been resolved as of 14:20 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 4. august 2025 kl. 11.03 UTCpostmortem

   On Thursday 1st August, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 13:30 and 14:20 UTC Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 28. juli 2025 kl. 18.15 UTCinvestigating

   Form3 are investigating a outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 28. juli 2025 kl. 20.01 UTCmonitoring

   A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will provide an update on resolution in due course.

3. 28. juli 2025 kl. 20.08 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved as of 19:53 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 29. juli 2025 kl. 06.59 UTCpostmortem

   On Monday 28th July, Form3 observed an outage to the Form3 Metrics API service between 17:29 and 19:53 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 20. juni 2025 kl. 12.12 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - UK Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 20. juni 2025 kl. 12.40 UTCidentified

   We have identified the issue, and are working on the fix as a priority. Investigations are ongoing and an update will be provided as soon as more information becomes available.

3. 20. juni 2025 kl. 12.49 UTCresolved

   The issue affecting Form3 - UK Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 24. juni 2025 kl. 13.19 UTCpostmortem

   Between 11:47 - 12:29 UTC, Form3 experienced a degradation to the Form3 - UK Instant service. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 31. december 2024 kl. 06.00 UTCresolved

   Between 01:57:20 and 02:02:55 UTC, Form3 experienced a degradation to the Form3 - UK Instant service. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

2. 2. januar 2025 kl. 11.56 UTCpostmortem

   On Tuesday 31st December, Form3 were alerted to a degradation on the Form3 UK Instant service impacting inbound and outbound payment processing from 01:57 UTC. Service was restored without any intervention as of 02:02 UTC, when it was confirmed that inbound and outbound payment processing had returned to the expected levels. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.

1. 1. oktober 2024 kl. 00.56 UTCmonitoring

   From 00:21 - 00:23 UTC, Form3 experienced an impact to the Form3 - UK Instant service. We are investigating the issue.

2. 1. oktober 2024 kl. 01.44 UTCresolved

   Form3 saw delays to inbound and outbound processing in the impact window. This incident is resolved.

3. 1. oktober 2024 kl. 07.50 UTCpostmortem

   On Tuesday 1st October, Form3 observed a degradation to the Form3 UK Instant service causing latency to inbound and outbound processing from 00:21 UTC. Usual payment processing resumed from 00:23 UTC for Form3 - UK Instant Direct \(IRE & LON\) and 00:26 UTC for Form3 - UK Instant \(Direct MQ & WS\) without any manual intervention. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.