Fourth driftsforstyrrelser

1. 10. oktober 2026 kl. 19.26 UTCinvestigating

   Vi er klar over en kritisk hændelse, der kan påvirke nogle af vores kunder. Dette er hændelse er i øjeblikket ved at blive undersøgt for at bestemme den grundlæggende årsag til problemet. Status og opdateringer vil fortsætte her hver 30 minutter indtil hændelsen er blevet løst. Vi undskylder forstyrrelsen af din tjeneste.

2. 13. oktober 2026 kl. 08.03 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 1. oktober 2026 kl. 16.23 UTCinvestigating

   Vi er klar over en kritisk hændelse, der kan påvirke nogle af vores kunder. Dette er hændelse er i øjeblikket ved at blive undersøgt for at bestemme den grundlæggende årsag til problemet. Status og opdateringer vil fortsætte her hver 30 minutter indtil hændelsen er blevet løst. Vi undskylder forstyrrelsen af din tjeneste.

2. 1. oktober 2026 kl. 17.18 UTCinvestigating

   Vi er klar over en kritisk hændelse, der kan påvirke nogle af vores kunder. Vi fortsætter med at undersøge, hvad der er årsagen til problemet. Status og opdateringer vil fortsætte her hver 30 minutter indtil hændelsen er blevet løst. Vi undskylder forstyrrelsen af din tjeneste.

3. 1. oktober 2026 kl. 19.45 UTCinvestigating

   Vi er klar over en kritisk hændelse, der kan påvirke nogle af vores kunder. Vi fortsætter med at undersøge, hvad der er årsagen til problemet. Status og opdateringer vil fortsætte her hver 30 minutter indtil hændelsen er blevet løst. Vi undskylder forstyrrelsen af din tjeneste

4. 1. oktober 2026 kl. 20.15 UTCidentified

   Vi har taget nogle skridt til at løse og begynder at se nogle tegn på forbedringer. Vi arbejder fortsat ihærdigt på at vende tilbage til normale niveauer. Vi vil fortsætte med at levere opdateringer her hver 30 minutter eller mindre indtil fuld service er blevet genoprettet. Igen undskylder vi dybt for denne afbrydelse.

5. 1. oktober 2026 kl. 21.15 UTCmonitoring

   Vi har nu gennemført en løsning og overvåger i øjeblikket, om den er fuldstændig. Den næste opdatering vil blive givet efter bekræftelse af opløsning. Vi undskylder forstyrrelsen af din tjeneste.

6. 2. oktober 2026 kl. 16.05 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 16. september 2026 kl. 09.22 UTCinvestigating

   Godmorgen. Vi er blevet gjort opmærksom på et problem med vores Single Sign on løsning. I øjeblikket, brugere ser en "Vi er nede for vedligeholdelse" besked, når adgang til eller ved hjælp af denne løsning. Vores partner er klar over dette og arbejder aktivt på at løse problemet. Der vil blive leveret flere opdateringer, efterhånden som de bliver tilgængelige.

2. 16. september 2026 kl. 10.17 UTCinvestigating

   Vores IDP udbyder har informeret os om følgende. Vi er ikke længere efter genstarter som en vej til oprydning. Kunder fortsætter med at opleve alvorlige forsinkelser, intermitterende fejl, og manglende evne til at få adgang til nogle tjenester og støtte case oprettelse. Der vil blive leveret flere opdateringer, efterhånden som de bliver tilgængelige.

3. 16. september 2026 kl. 12.05 UTCinvestigating

   Vores IDP udbyder har informeret os om følgende. En fleetwide udrulning er i gang, og kunderne er begyndt at se deres service tilbage til normal. Sideløbende arbejder vi på et permanent fix. Udrulningen skrider fremad region for region, og vi ser forbedringer. Vi har ikke et bekræftet tidspunkt. Kunderne kan fortsætte med at opleve alvorlige forsinkelser, periodiske fejl, og manglende evne til at få adgang til nogle tjenester og støtte case oprettelse.

4. 16. september 2026 kl. 14.50 UTCmonitoring

   Vores IDP udbyder har rådgivet følgende: Vi har afsluttet næste fase af udrulningen til de resterende ramte tilfælde. Vi fortsætter med manuelt at genstarte cases, hvor den automatiserede fix ikke helt løse problemet. Kunder, der er berørt, kan fortsætte med at opleve alvorlige forsinkelser, intermitterende fejl, og manglende evne til at få adgang til nogle tjenester og støtte case skabelse. Internt er vores alarmering for det meste stabil og vores OE team har ikke set og endpoint ned i over en time. Derfor vil vi gå over til overvågning. Dette afslutter opdateringerne.

5. 16. september 2026 kl. 14.52 UTCmonitoring

   Vores IDP udbyder har rådgivet følgende: Vi har afsluttet næste fase af udrulningen til de resterende ramte tilfælde. Vi fortsætter med manuelt at genstarte cases, hvor den automatiserede fix ikke helt løse problemet. Kunder, der er berørt, kan fortsætte med at opleve alvorlige forsinkelser, intermitterende fejl, og manglende evne til at få adgang til nogle tjenester og støtte case skabelse. Derfor vil vi gå over til overvågning. Dette afslutter opdateringerne.

6. 17. september 2026 kl. 11.01 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 12. september 2026 kl. 14.02 UTCinvestigating

   Vi er klar over et problem med vores People System, der påvirker kundernes evne til at få adgang til dette system. Desuden mener vi, at dette påvirker tilknyttede tjenester til Team Tims. Vi fortsætter med at undersøge, hvad der er årsagen til problemet. Status og opdateringer vil blive leveret, når de bliver tilgængelige. Vi undskylder forstyrrelsen af din tjeneste.

2. 12. september 2026 kl. 14.37 UTCmonitoring

   Vores hold har gennemført en løsning og ser tegn på bedring Vi er overbevist om, at de foranstaltninger, der er truffet, har løst problemet. Overvågning af systemet og teamtimer vil fortsat sikre fuld stabilitet. Tak for din tålmodighed og vil bekræfte, når hændelsen er helt løst.

3. 12. september 2026 kl. 16.52 UTCresolved

   Vi er overbevist om, at vores løsning har løst denne hændelse. Dette vil afslutte opdateringer til statussiden vedrørende denne afbrydelse, men en formel hændelsesrapport vil blive lagt her så hurtigt som muligt. Vi undskylder dybt denne forstyrrelse.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 4. september 2026 kl. 12.37 UTCinvestigating

   Vi er klar over et problem, der påvirker vores evne til at sende e-mails. Start omkring 08: 00 UTC, Microsoft begyndte at opleve en hændelse forårsager en øget mængde udsatte e-mails på tværs af alle M365 regioner. De berørte svar vender tilbage "451 4.7.500 Server travlt". Vores hold overvåger situationen. Ingen andre e-mail-udbydere er i øjeblikket påvirket. Se venligst også http: / / downdetektor.co.uk / status / outlook / BEMÆRK: Dette kan påvirke og er ikke begrænset til Kendelser Rapporter Personaleopdateringer Adgangskoden nulstilles. Vi foreslår på det kraftigste, at kunderne overvejer at bruge deres DISASTER RECVERY PROCEDURER for deres vigtigste funktioner, og hvis du har brug for at sikre ordrer modtages, telefonkontakt anbefales. Der vil blive givet flere oplysninger, efterhånden som de bliver tilgængelige.

2. 4. september 2026 kl. 12.38 UTCidentified

   Vi er klar over et problem, der påvirker vores evne til at sende e-mails. Start omkring 08: 00 UTC, Microsoft begyndte at opleve en hændelse forårsager en øget mængde udsatte e-mails på tværs af alle M365 regioner. De berørte svar vender tilbage "451 4.7.500 Server travlt". Vores hold overvåger situationen. Ingen andre e-mail-udbydere er i øjeblikket påvirket. Se venligst også http: / / downdetektor.co.uk / status / outlook / BEMÆRK: Dette kan påvirke og er ikke begrænset til Kendelser Rapporter Personaleopdateringer Adgangskoden nulstilles. Vi foreslår på det kraftigste, at kunderne overvejer at bruge deres DISASTER RECVERY PROCEDURER for deres vigtigste funktioner, og hvis du har brug for at sikre ordrer modtages, telefonkontakt anbefales. Der vil blive givet flere oplysninger, efterhånden som de bliver tilgængelige.

3. 4. september 2026 kl. 13.01 UTCidentified

   Vi er klar over et problem, der påvirker vores evne til at levere e-mails til kunder, der bruger outlook.com / outlook365.com som deres mail udbyder. Start omkring 08: 00 UTC, Microsoft begyndte at opleve en hændelse forårsager en øget mængde udsatte e-mails på tværs af alle M365 regioner. De berørte svar vender tilbage "451 4.7.500 Server travlt". Vores hold overvåger situationen. Ingen andre e-mail-udbydere er i øjeblikket påvirket. Se venligst også http: / / downdetektor.co.uk / status / outlook / BEMÆRK: Dette kan påvirke og er ikke begrænset til Kendelser Rapporter Personaleopdateringer Adgangskoden nulstilles. Vi foreslår på det kraftigste, at kunderne overvejer at bruge deres DISASTER RECVERY PROCEDURER for deres vigtigste funktioner, og hvis du har brug for at sikre ordrer modtages, telefonkontakt anbefales. Der vil blive givet flere oplysninger, efterhånden som de bliver tilgængelige.

4. 4. september 2026 kl. 13.58 UTCidentified

   Vi begynder at se en gradvis forbedring af situationen, og e-mails begynder at dukke op. Bemærk venligst, at det vil tage nogen tid, før der opstår forsinkelser, og vi har ikke modtaget nogen formel meddelelse om løsning på nuværende tidspunkt. Yderligere opdateringer vil blive leveret, når de bliver tilgængelige.

5. 4. september 2026 kl. 16.25 UTCresolved

   Microsoft, via X, erklærede 12 minutter siden, "Vi har anvendt lempelser og bekræftet problemet løst efter en længere periode med overvågning. Yderligere oplysninger er givet under EX1467029 i admin center" Ingen yderligere opdateringer vil blive givet.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 3. september 2026 kl. 17.22 UTCinvestigating

   Vi er klar over et problem, der påvirker Fuego aktivitet og Mastercards. Tjene løn adgang (EWA) trækker, tip udbetalinger (TPO) og overførsler fra Fuego Card kunne blive påvirket. Hvis du oplever problemer, så prøv at bruge en alternativ betalingsmetode for denne type aktivitet. Vi er i øjeblikket i kommunikation med vores bank partner i et forsøg på at løse dette så hurtigt som muligt og vil holde denne status opdateret, så snart der er mere information til rådighed.

2. 3. september 2026 kl. 17.24 UTCinvestigating

   Vi er klar over et problem, der påvirker Fuego aktivitet og Mastercards. Indtjenet løn adgang (EWA) trækker, tip udbetalinger (TPO) og overførsler til MasterCard kunne blive påvirket. Hvis du oplever problemer, så prøv at bruge en alternativ betalingsmetode for denne type aktivitet. Vi er i øjeblikket i kommunikation med vores bank partner i et forsøg på at løse dette så hurtigt som muligt og vil holde denne status opdateret, så snart der er mere information til rådighed.

3. 3. september 2026 kl. 18.17 UTCinvestigating

   UPDATE: Vi er klar over et problem, der påvirker Fuego aktivitet. Tjen løn (EWA) trækker, tip udbetalinger (TPO) og overførsler fra Fuego kortet til betalingskort er i øjeblikket ikke tilgængelige. Overførsler til bankkonti og andre transaktionstyper berøres ikke i øjeblikket. Vi er i øjeblikket i kommunikation med vores bank partner i et forsøg på at løse dette så hurtigt som muligt og vil holde denne status opdateret, så snart der er mere information til rådighed.

4. 3. september 2026 kl. 18.36 UTCinvestigating

   UPDATE: Vi er klar over et problem, der påvirker Fuego aktivitet. Tjen løn adgang (EWA) trækker og overførsler fra Fuego kortet til betalingskort er i øjeblikket ikke tilgængelig. Overførsler til bankkonti og andre transaktionstyper berøres ikke i øjeblikket. Vi er i øjeblikket i kommunikation med vores bank partner i et forsøg på at løse dette så hurtigt som muligt og vil holde denne status opdateret, så snart der er mere information til rådighed.

5. 3. september 2026 kl. 18.49 UTCinvestigating

   UPDATE: Vi er klar over et problem, der påvirker Fuego aktivitet. Tjene løn adgang (EWA) trækker, tip udbetalinger (TPO) og overførsler fra Fuego kort til betalingskort kan blive påvirket. Overførsler til bankkonti og andre transaktionstyper berøres ikke i øjeblikket. Vi er i øjeblikket i kommunikation med vores bank partner i et forsøg på at løse dette så hurtigt som muligt og vil holde denne status opdateret, så snart der er mere information til rådighed.

6. 4. september 2026 kl. 06.51 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 21. august 2026 kl. 15.42 UTCinvestigating

   Vi er klar over en kritisk hændelse, der kan påvirke nogle af vores kunder. Dette er hændelse er i øjeblikket ved at blive undersøgt for at bestemme den grundlæggende årsag til problemet. Status og opdateringer vil fortsætte her hver 30 minutter indtil hændelsen er blevet løst. Vi undskylder forstyrrelsen af din tjeneste.

2. 21. august 2026 kl. 16.15 UTCmonitoring

   Vi observerer tegn på bedring og overvåger situationen nøje. En yderligere opdatering vil blive lagt, når problemet er fuldt løst. Vi undskylder for enhver afbrydelse af din tjeneste.

3. 21. august 2026 kl. 17.06 UTCresolved

   Vi er overbevist om, at problemet er blevet løst, og kunderne er nu i stand til at logge ind på People System. Vi undskylder forstyrrelsen af din tjeneste.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 13. august 2026 kl. 13.21 UTCinvestigating

   Vi er klar over en kritisk hændelse, der kan påvirke nogle af vores kunder. Dette er hændelse er i øjeblikket ved at blive undersøgt for at bestemme den grundlæggende årsag til problemet. Status og opdateringer vil fortsætte her hver 30 minutter indtil hændelsen er blevet løst. Vi undskylder forstyrrelsen af din tjeneste.

2. 13. august 2026 kl. 13.51 UTCinvestigating

   Vi er begyndt at se tidlige tegn på opsving og kunderne kan nu være i stand til at få adgang til systemet. Vi vil levere yderligere opdateringer, når de bliver tilgængelige. Status og opdateringer vil fortsætte her hver 30 minutter indtil hændelsen er blevet løst. Vi undskylder forstyrrelsen af din tjeneste.

3. 13. august 2026 kl. 14.06 UTCmonitoring

   Vi mener, at problemet er blevet løst, og kunderne er nu i stand til at logge ind på Inventory. Den næste opdatering vil blive givet efter bekræftelse af opløsning. Vi undskylder forstyrrelsen af din tjeneste.

4. 16. august 2026 kl. 18.25 UTCresolved

   Denne hændelse er blevet løst.

Automatisk oversat fra den officielle hændelsesopdatering.

1. 28. maj 2026 kl. 16.58 UTCinvestigating

   We are aware of a critical incident that may be affecting some of our customers using our Single Sign On platform. When trying to login, users are met with errors. This will also impact our customer's ability to access connected apps. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

2. 28. maj 2026 kl. 17.31 UTCinvestigating

   We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

3. 28. maj 2026 kl. 17.57 UTCinvestigating

   We are exploring multiple avenues of investigation and are seeing signs of recovery We are continuing to work towards identifying the root cause. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

4. 28. maj 2026 kl. 18.31 UTCmonitoring

   We are confident the issue is no longer present and that customers are now able to login successfully. We are continuing to provide an extended period of monitoring to confirm success. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

5. 5. juni 2026 kl. 11.43 UTCresolved

   This incident has been resolved.

1. 7. maj 2026 kl. 07.44 UTCinvestigating

   We are aware of a critical incident that may be affecting some of our customers using Macromatix in the EMEA region. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

2. 7. maj 2026 kl. 09.15 UTCidentified

   We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

3. 7. maj 2026 kl. 10.18 UTCidentified

   We have been able to identify the cause of this incident and are continuing to work towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

4. 7. maj 2026 kl. 10.44 UTCidentified

   We have been able to identify the cause of this incident and are continuing to work towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. We deeply apologise for this disruption.

5. 7. maj 2026 kl. 13.49 UTCidentified

   We believe we have isolated the root cause of the issue affecting MX Services in the EMEA region. The issue has been narrowed down to an internal network issue. We are working on restoring services through multiple paths. We will continue to provide updates here every 30 minutes or less until full service has been restored. We deeply apologise for this disruption.

6. 7. maj 2026 kl. 14.25 UTCmonitoring

   We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

7. 11. maj 2026 kl. 13.34 UTCresolved

   This incident has been resolved.

1. 15. april 2026 kl. 09.43 UTCidentified

   We understand that customers are experiencing issues raising tickets to us through our Customer Success Portal. The issue has been identified and we are currently working to restore access. Further updates will be provided as the situation progresses. In the meantime, we kindly ask that you contact Fourth using the number most relevant to your query using the link below https://uk.fourth.com/support/customer-support PLEASE NOTE: We also ask that you do not attempt to contact us via email as those methods have been retired and are not monitored, thank you.

2. 15. april 2026 kl. 10.00 UTCmonitoring

   UPDATE: We can confirm that a fix has been implemented and the Customer Success Portal is now functioning as expected. Should you continue to experience issues raising tickets via the Customer Success Portal, please call and let us know. We sincerely apologise for the inconvenience this has caused.

3. 16. april 2026 kl. 11.43 UTCresolved

   This incident has been resolved.

1. 6. marts 2026 kl. 21.11 UTCmonitoring

   On March 9, Fourth will implement an update to the Customer Success Portal in alignment with enhanced security requirements. Users will be required to log in before submitting a support ticket. There is no expected impact to service availability or performance. Support continues to operate normally; only the login requirement for submitting a ticket is changing. For more details — including what this means for your experience and how to create or access your portal account — please see our announcement here: Zendesk Security Update: Sign-in Now Required for Support Requests https://help.hotschedules.com/hc/en-us/articles/44077614528909-Zendesk-Security-Update-Sign-in-Now-Required-for-Support-Requests

2. 13. august 2026 kl. 14.30 UTCresolved

   This incident has been resolved.

1. 13. november 2025 kl. 12.14 UTCinvestigating

   We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

2. 13. november 2025 kl. 12.22 UTCmonitoring

   We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

3. 14. november 2025 kl. 10.46 UTCresolved

   This incident has been resolved.

1. 29. oktober 2025 kl. 16.10 UTCinvestigating

   We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being verified to ascertain impact. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

2. 29. oktober 2025 kl. 16.14 UTCinvestigating

   We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being verified to ascertain impact. Status and updates will continue here every 30 minutes until the incident has been resolved.

3. 29. oktober 2025 kl. 16.32 UTCinvestigating

   We are aware of a critical incident that may be affecting some of our customers. All indicators currently suggest there is widespread issue with Microsoft services. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

4. 29. oktober 2025 kl. 16.41 UTCinvestigating

   UPDATE: Our investigation has confirmed issue experienced to Fourth Services look to be related a Global Azure issue. This has been confirmed by Microsoft: https://azure.status.microsoft/en-gb/status We will provide further information when this becomes available.

5. 29. oktober 2025 kl. 17.04 UTCinvestigating

   Our investigation has confirmed issue experienced by Fourth Services look to be related a Global Azure issue. This has been confirmed by Microsoft: https://azure.status.microsoft/en-gb/status Microsoft have advised: We are actively assessing failover options of internal services from our AFD infrastructure. Our investigation into the contributing factors and additional recovery workstreams continues. More information will be provided within 60 minutes or sooner. We will provide further information when this becomes available.

6. 29. oktober 2025 kl. 17.22 UTCinvestigating

   UPDATE from Microsoft: Our investigation has confirmed issue experienced by Fourth Services look to be related a Global Azure issue. This has been confirmed by Microsoft: https://azure.status.microsoft/en-gb/status Microsoft have advised: We have failed the portal away from AFD to mitigate the portal access issues. Customers should be able to access the Azure management portal directly. We do not have an ETA for when the rollback will be completed, but we will update this communication within 30 minutes or when we have an update. Fourth are actively exploring options to mitigate this issue and restore services to customers. An update will be provided when we have further information.

7. 29. oktober 2025 kl. 17.51 UTCinvestigating

   Our investigation has confirmed issue experienced by Fourth Services look to be related a Global Azure issue. This has been confirmed by Microsoft: https://azure.status.microsoft/en-gb/status Microsoft have advised: We are taking several concurrent actions: Firstly where we are blocking all changes to the AFD services, this includes customer configuration changes as well. At the same time, we are rolling back our AFD configuration to our last known good state. As we rollback we want to ensure that the problematic configuration doesn't re-initiate upon recovery. Customers may have experienced problems accessing the Azure management portal. We have failed the portal away from AFD to mitigate the portal access issues. Customers should be able to access the Azure management portal directly, while all portal extensions are working correctly there may be a small number of endpoints that might have a problem loading (i.e. Marketplace). We do not have an ETA for when the rollback will be completed, but we will update this communication within 30 minutes or when we have an update. In addition, Fourth are actively exploring options to mitigate this issue and restore services to customers. An update will be provided when we have further information.

8. 29. oktober 2025 kl. 19.19 UTCinvestigating

   Our investigation has confirmed issue experienced by Fourth Services look to be related a Global Azure issue. This has been confirmed by Microsoft. We are seeing intermittent signs of recovery. Fourth are actively exploring options to mitigate this issue and restore services to customers. An update will be provided when we have further information.

9. 29. oktober 2025 kl. 20.58 UTCidentified

   We are able to confirm that we are seeing significant improvements in accessing our solutions, however we do believe that customers may still experience intermittent issues. We will continue to monitor and provide further updates as the situation evolves. A further update will be provided when we have more information.

10. 29. oktober 2025 kl. 22.48 UTCmonitoring

    We have continued to see an improvement across the Fourth suite of products and believe that overall they are in a stable condition. Remedial actions undertaken by Microsoft may still have a small impact, but we firmly believe the situation will improve even further over the next hour. We will continue to monitor throughout the evening and pending any further information, this Incident will be resolved at the start of the day tomorrow. Thank you for your understanding.

11. 30. oktober 2025 kl. 09.00 UTCresolved

    Hello, We can confirm that our affected solutions have remained stable for the period since the last update. As such we consider this incident as resolved. Thank you.

1. 25. oktober 2025 kl. 06.37 UTCmonitoring

   As part of our ongoing commitment to security, Fourth is implementing a mandatory password reset for users of the Fourth Single Sign-On (SSO) platform. The next time you log in, you’ll be prompted to reset your password. Simply select “Forgot username or password” and follow the instructions to create a new one. This is a planned update — no action is required until your next login.

2. 27. oktober 2025 kl. 09.45 UTCmonitoring

   As part of our ongoing commitment to security, Fourth is implementing a mandatory password reset for users of the Fourth Single Sign-On (SSO) platform. The next time you log in, you will be informed your credentials are incorrect. Simply select “Forgot username or password” and follow the instructions to create a new one. This is a planned update — no action is required until your next login.

3. 31. oktober 2025 kl. 17.32 UTCresolved

   This incident has been resolved.

1. 20. oktober 2025 kl. 09.19 UTCinvestigating

   Dear Customer, There is currently an issue with Amazon Web Services which is affecting a large portion of the internet. As a leading SaaS provider, we are currently working diligently to ascertain real time impact on services we provide. More information will be provided when this becomes available, in the meantime, please visit: https://health.aws.amazon.com/health/status

2. 20. oktober 2025 kl. 09.44 UTCinvestigating

   Dear Customer, UPDATE FROM AWS: Oct 20 2:27 AM PDT We are seeing significant signs of recovery. Most requests should now be succeeding. We continue to work through a backlog of queued requests. We will continue to provide additional information. More information will be provided when this becomes available, in the meantime, please visit: https://health.aws.amazon.com/health/status Fourth is continuing to investigate real time impact on our valued customers.

3. 20. oktober 2025 kl. 10.07 UTCinvestigating

   Dear Customer, UPDATE FROM AWS: Oct 20 3:03 AM PDT We continue to observe recovery across most of the affected AWS Services. We can confirm global services and features that rely on US-EAST-1 have also recovered. We continue to work towards full resolution and will provide updates as we have more information to share. More information will be provided when this becomes available, in the meantime, please visit: https://health.aws.amazon.com/health/status Fourth is continuing to investigate real time impact on our valued customers.

4. 20. oktober 2025 kl. 10.43 UTCinvestigating

   UPDATE FROM AWS: Oct 20 3:35 AM PDT The underlying DNS issue has been fully mitigated, and most AWS Service operations are succeeding normally now. Some requests may be throttled while we work toward full resolution. Additionally, some services are continuing to work through a backlog of events such as Cloudtrail and Lambda. While most operations are recovered, requests to launch new EC2 instances (or services that launch EC2 instances such as ECS) in the US-EAST-1 Region are still experiencing increased error rates. We continue to work toward full resolution. If you are still experiencing an issue resolving the DynamoDB service endpoints in US-EAST-1, we recommend flushing your DNS caches. We will provide an update by 4:15 AM, or sooner if we have additional information to share. More information will be provided when this becomes available, in the meantime, please visit: https://health.aws.amazon.com/health/status Fourth is continuing to investigate real time impact on our valued customers.

5. 20. oktober 2025 kl. 11.11 UTCmonitoring

   UPDATE FROM AWS: Oct 20 4:08 AM PDT We are continuing to work towards full recovery for EC2 launch errors, which may manifest as an Insufficient Capacity Error. Additionally, we continue to work toward mitigation for elevated polling delays for Lambda, specifically for Lambda Event Source Mappings for SQS. We will provide an update by 5:00 AM PDT. More information will be provided when this becomes available, in the meantime, please visit: https://health.aws.amazon.com/health/status Fourth will continue to monitor and mitigate any impact on our valued customers.

6. 21. oktober 2025 kl. 08.04 UTCresolved

   This incident has been resolved.

1. 9. oktober 2025 kl. 09.27 UTCinvestigating

   Good Morning, We are currently aware that some customers are experiencing intermittent issues when attempting to access their mobile solutions through Single Sign On We are currently working to resolve this issue. The next update will be provided in 30 minutes.

2. 9. oktober 2025 kl. 09.50 UTCinvestigating

   We are aware an investigating intermitent issues with accessing Fourth Services via SSO in EMEA. Our Technical team are working with our Cloud Infrastructure partner to determine the root cause and fix. We apologies for the disruption to your service.

3. 9. oktober 2025 kl. 10.02 UTCinvestigating

   We are aware of intermitent issues with accessing Fourth Services via SSO in EMEA. Our Cloud Infrastructure partner has confirmed they are experiencing issues with their Content Delivery Network (CDN), which is affecting Fourth and the wider user base. Further updates will be provided, when we get more information. We apologies for the disruption to your service.

4. 9. oktober 2025 kl. 10.08 UTCinvestigating

   UPDATE: We can confirm that the issue being experienced lies with Microsoft services as show here: https://azure.status.microsoft/en-gb/status We are continuously monitoring affected services for signs of recovery. Further updates will be provided, when we get more information. We apologies for the disruption to your service.

5. 9. oktober 2025 kl. 10.34 UTCinvestigating

   We can confirm that the issue being experienced lies with Microsoft services as show here: https://azure.status.microsoft/en-gb/status We are continuously monitoring affected services for signs of recovery. Further updates will be provided, when we get more information. We apologies for the disruption to your service.

6. 9. oktober 2025 kl. 11.35 UTCidentified

   UPDATE: Microsoft are reporting an improved situation, which should go some way to resolving the issues withing 90 minutes. Fourth are continuing to monitor our services and solutions and will advise when we see an improvement. For Microsoft real-time updates, please see; https://azure.status.microsoft/en-gb/status An update will be provided in the next 30 minutes. We sincerely apologise for the disruption this has caused.

7. 9. oktober 2025 kl. 12.03 UTCmonitoring

   Our testing shows we are able to gain access through Single Sign On and therefore we believe this issue has been resolved. We will continue to monitor https://azure.status.microsoft/en-gb/status And provide further updates if required.

8. 10. oktober 2025 kl. 09.04 UTCresolved

   Good Morning, After reviewing the below, we are confident the issues experienced by Microsoft have been resolved and all services provided by Fourth are no longer impacted. https://azure.status.microsoft/en-gb/status We apologise for the disruption this has caused.

1. 11. september 2025 kl. 12.59 UTCmonitoring

   We are aware of connectivity issues affecting customers in the Middle East region. This is related to a major subsea cable cut in the Red Sea, which is impacting internet traffic across several providers in the area. Some customers may experience slow response times or intermittent access to Fourth solutions. Our infrastructure and services are fully operational — the disruption is due to external internet routing issues outside of our control.

2. 11. september 2025 kl. 15.50 UTCmonitoring

   We are aware of connectivity issues affecting customers in the Middle East region. This is related to a major subsea cable cut in the Red Sea, which is impacting internet traffic across several providers in the area. For further information relating to this incident, please see the below article; https://gulfnews.com/technology/red-sea-cable-chaos-why-the-internet-didnt-go-dark-1.500263896 Some customers may experience slow response times or intermittent access to Fourth solutions. Our infrastructure and services are fully operational — the disruption is due to external internet routing issues outside of our control. We will continue to monitor and provide an update when this situation improves.

3. 30. september 2025 kl. 08.00 UTCresolved

   This incident has been resolved.

1. 21. maj 2025 kl. 09.04 UTCinvestigating

   We are aware of a situation where some customers are experiencing delays and timeouts when accessing our mobile apps. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We apologise for this disruption to your service.

2. 21. maj 2025 kl. 10.05 UTCidentified

   We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

3. 21. maj 2025 kl. 11.22 UTCinvestigating

   We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We apologise for this disruption to your service.

4. 21. maj 2025 kl. 13.02 UTCmonitoring

   We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

5. 22. maj 2025 kl. 08.56 UTCresolved

   We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage. We greatly apologise for this disruption.

1. 11. maj 2025 kl. 17.53 UTCinvestigating

   We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

2. 11. maj 2025 kl. 18.45 UTCinvestigating

   We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

3. 11. maj 2025 kl. 19.20 UTCmonitoring

   We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

4. 12. maj 2025 kl. 06.30 UTCidentified

   We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

5. 12. maj 2025 kl. 10.01 UTCidentified

   We have identified the cause of this incident and are working towards an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again, we deeply apologise for this disruption.

6. 12. maj 2025 kl. 10.38 UTCmonitoring

   We have implemented a fix for this incident, and services are now fully restored. Our teams are continuing to monitor closely to ensure stability. Thank you for your patience and understanding throughout this disruption.

7. 12. maj 2025 kl. 16.06 UTCresolved

   We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however we will aim to post a formal Incident Report here within the next 5 business days. We greatly apologise for this disruption.