Gathercontent driftsforstyrrelser

4 Gathercontent incidents · september 2023 — official updates, affected components, duration and resolution details.

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Content Workflow Editor Issue

Startede 9. september 2024 kl. 21.14 UTC 2d 18h

OutageStørre hændelse

Berørte komponenter

Editor Servers

9. september 2024 kl. 21.14 UTCinvestigating
We're currently investigating an issue affecting the layout and display of content when editing items
9. september 2024 kl. 21.42 UTCinvestigating
The Content Workflow services are temporarily unavailable whilst we continue to investigate the issue
9. september 2024 kl. 22.29 UTCidentified
The issue has been identified and we're working to resolve the problem at this time
9. september 2024 kl. 23.41 UTCidentified
We're currently in the process of testing a potential fix. More updates to come shortly.
10. september 2024 kl. 00.36 UTCmonitoring
A fix has been implemented and service has been restored. Some content pages may still have formatting issues. We're still addressing those. Please contact support in case of any specific issues for further assistance. We'll be monitoring the results and provide another final update to close out this incident.
10. september 2024 kl. 16.04 UTCmonitoring
We've been working on identifying affected content items and set them to read only mode for now while we work to fully resolve the formatting issues we had identified. We will provide another update once this is the case.
11. september 2024 kl. 16.02 UTCmonitoring
We are continuing to work on the issue and have made progress in developing a solution to address the affected data. Our efforts today have shown encouraging improvements with the affected data, and we are planning to take further steps tomorrow to move closer to a resolution. We will keep monitoring the situation closely and provide updates as they become available. Please contact our support team in case of any specific issues for further assistance.
12. september 2024 kl. 13.14 UTCmonitoring
We have identified all affected content items and have repaired them to the best of our abilities. Please contact Support in case of any specific issues for further assistance.
12. september 2024 kl. 15.19 UTCresolved
This incident has been resolved.

Data Processing Delays - Emails and Potentially Exports Affected

Startede 11. december 2023 kl. 22.01 UTC 1h 1m

IssuesMindre hændelse

Berørte komponenter

Web Application

11. december 2023 kl. 22.01 UTCidentified
Our data processing infrastructure is running behind which is causing inaccuracies in the emails and exporting. No data has been lost and the system should be caught up soon.
11. december 2023 kl. 22.54 UTCmonitoring
We have deployed a fix and emails and exports should start processing again.
11. december 2023 kl. 23.02 UTCresolved
Emails and exports should be processing as expected.

Item editor having an unstable connection

Startede 2. oktober 2023 kl. 20.54 UTC 9h 24m

OutageStørre hændelse

Berørte komponenter

Editor Servers

2. oktober 2023 kl. 20.54 UTCinvestigating
We are currently looking into getting stability into our platform
2. oktober 2023 kl. 21.48 UTCmonitoring
We've identified the main cause of the instability and have put some measures in place to avoid further outages.
3. oktober 2023 kl. 06.19 UTCresolved
This incident has been resolved.

Partial outage and connectivity issues

Startede 18. september 2023 kl. 20.07 UTC 11h 44m

OutageStørre hændelse

Berørte komponenter

Web ApplicationAPI

18. september 2023 kl. 20.07 UTCmonitoring
Our vendor is currently having issues with their platform, we are keeping a close eye and will update as we can.
18. september 2023 kl. 21.56 UTCmonitoring
We have temporarily disabled the API until we can see stability in the platform. We will keep monitoring and update when we know more.
19. september 2023 kl. 07.51 UTCresolved
This incident has been resolved.

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